Microsoft Intune Reviews

I am still currently working with Microsoft Intune extensively, in and out, day in, day out.

We are currently a remote company. Since we don't work in a single enclosure—someone is working in the US, someone in India, and someone in the UK—managing all the devices is very important. Since there are many scenarios where we want to deliver some policies, we need to have a VPN on top of it; other than that, it's not possible. For a user distributed in different geographies, it is very difficult to do that in one shot. Microsoft Intune actually helps a lot for us in this regard. If we want to install some application, a recent example is Drata installation that I have done. Drata checks the disk and other settings to see whether they are encrypted or not. Drata is an agent that runs in the background on every system, be it Mac, Windows, or anything. We have forced the installation via Microsoft Intune to all the devices in one shot without any policy change or being on a VPN; it was straightforward. Every user was able to do it without any problem.

The deployment aspect is not within my management; I am just the user of Microsoft Intune. The company has purchased it, and they have asked us to use it extensively. I handle single sign-on scenarios and application onboarding. If we want to install software on different systems, I can manage those aspects. However, the actual procurement is handled by other teams.

The best part of Microsoft Intune is the onboarding aspect; whenever we onboard someone in our organization, we don't have to manually do anything. The moment we provide an Intune ID to them, or Entra ID basically, they get all their accesses based on the policy we have configured. Following that, their device gets enrolled, everything gets done via the company portal software, and whatever software we need we can install in one go with the software distribution. We have certain machines which are running on Windows, where we have some Mac OS machines also. From the company portal, they can even download the software which is given permission based on our company's requirement and other aspects or compliance requirements. That way we don't get the free versions of things which are not to be used. Rather, what we get is more emphasis on multiple compliance issues. For example, installing Slack and using GitHub, we can actually manage those. Onboarding is one aspect, but the offboarding aspect is also very critical. If someone leaves the organization or we need to wipe out some laptop data or exchange laptops, in those scenarios, wiping out data from the laptop becomes very easy.

The security compliance that Microsoft Intune provides is good. Whatever policies we configure, security depends on how strong our policies are and how secure our endpoints are. In this aspect, it helps a lot. However, the policy is something we need to write. I am satisfied with the base policies because they cover most of the necessary aspects such as application protection policies, remote wipe, and BitLocker management, which are good. I have no complaints, and Windows Defender helps a lot in managing many threats when users are working.

Microsoft Intune is on par with anything we have used. In terms of onboarding, offboarding clients, or any scenarios, everything is done via the company portal only. We extensively use Microsoft Intune, and we have a good ecosystem along with it, with integration with Microsoft 365 and Windows 365. We have good integrations with user credentials and other aspects; it has a great ecosystem overall with many integration options.

I extensively use Microsoft Copilot in Intune. There are a lot of improvements I can mention. It's not that great to be honest; it's okay. Copilot works fine, but compared to the integration we had with our VS Code and other tools, I find a better alternative such as Claude Code CLI for assisted coding that is faster. Copilot doesn't give us exactly the results we need, which points to a need for more AI-driven improvements. Better LLMs with better benchmarks will definitely perform better. Claude is there; it's a leader, and even OpenAI platforms are a leader, but Copilot lacks a little bit. It runs on OpenAI technology, but Claude is definitely better.

When I started learning Microsoft Intune, I struggled because it was not straightforward; everything is in forms and it takes time to understand. The UI is extremely bad; it has a lot of overlapping elements and is confusing in many senses. There are straightforward forms which we need to fill out, and there are no direct ways to create those policies via some JSON object or similar. However, after AI integration, it becomes easier to understand, though I had to spend a significant amount of time in the pre-AI era when I started working on it. I still remember it; it was quite challenging and honestly, boring. Troubleshooting is also problematic, and there are generic error messages for everything, with negligible logs. The experience I share is based on the pre-AI era, when things were less smooth. Now, application development is much more manageable compared to before. However, I still find issues with Windows management being excellent, while Mac is okay, and for pure Linux systems, Microsoft Intune offers very limited support. Intune's endpoint tools are almost nonexistent for Linux, an area where there is significant room for improvement.

In my previous organization, I have been working with Microsoft Intune for three to four years and in this current organization, almost two years; so overall, I have about six years of experience.

There are no complaints regarding the stability and reliability of Microsoft Intune. Microsoft has done an excellent job. I have only one complaint during the CrowdStrike incident, where Microsoft isn't at fault.

Our organization has around three hundred to four hundred employees, and in that context, Microsoft Intune works well. There are no complaints about its scaling, and we don't use it extensively. There are specific use cases where we implement it, and it has scaled well without any issues.

Customer service and technical support from Microsoft are good. I think they've done a great job. The AI bots and documentation they provide have made my experience smooth. I have never needed to contact technical support for issues.

As I have never contacted technical support, I rely heavily on the documentation and the knowledge of colleagues surrounding me. The documentation, along with internal resources and online videos, has facilitated our onboarding. Probably in terms of rating, I would say eight or nine for Microsoft support; it seems fine.

I have not used any different product prior to Microsoft Intune. I know that VMware Workspace might be a similar product I have heard of, but I have never used it. From what I gather, it's a bit more expensive compared to what Microsoft Intune offers. Cost-wise, Microsoft Intune is very cheap in the market based on the things it provides.

It's pretty straightforward to set up Microsoft Intune. For me, it involves just a few steps; we have to create our Entra ID for a device. For example, when an employee receives a laptop, whether they want to get enrolled via Autopilot or the company portal, it doesn't matter; it ultimately hits the same API. It connects via the Entra ID, and once it's done, we apply the policies across and distribute the software.

There is definitely a return on investment with Microsoft Intune. It has excellent integration with Microsoft products because it's a Microsoft product. The security capabilities mean we don't have to do much; users with Windows laptops can check for disk encryption to prevent data exposure. The company portal is also a big advantage as it keeps our software catalog organized. In our completely remote organization, Microsoft Intune is very helpful.

We have used the advanced endpoint analytics in Microsoft Intune. We utilize the advanced analytics primarily to check device history and other information. We use it for reporting and other aspects.

The advanced endpoint analytics in Microsoft Intune actually helps. While I cannot specifically recall it solving a discrete problem, it provides us with good insights regarding user patterns and interactions with their systems. It identifies areas where malicious actors might exploit issues. The endpoint analytics provides this information, which is beneficial though it is more generic compliance in our case.

My advice for those implementing Microsoft Intune is to proceed with it. There is no other software that can perform the job better. Microsoft offers extensive experience with a mature ecosystem, so I recommend going for it. I am providing this review with an overall rating of nine out of ten.

Microsoft Intune serves as our main platform for endpoint management, device compliance enforcement, application deployment, and securing remote user devices across Windows and mobile platforms.

We use Microsoft Intune for endpoint management by implementing device compliance policies such as disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

Microsoft Intune supports remote and hybrid work very well since we can manage, secure, and troubleshoot devices without needing them connected directly to the corporate network.

The best features of Microsoft Intune for me are device compliance policies, application deployment, conditional access integration, Windows Autopilot, and centralized endpoint management from a single cloud console. The ability to combine Microsoft Intune with Microsoft Entra ID for zero-trust and compliance enforcement is especially valuable in hybrid environments.

Windows Autopilot has made device provisioning much faster because new systems can be configured automatically with the right applications, policies, and security settings without manual IT setup. Centralized management also helps because we can monitor compliance, push application updates, and troubleshoot devices from a single console instead of managing each endpoint separately.

The integration with the broader Microsoft security ecosystem is a significant advantage for Microsoft Intune, especially when combining it with Entra ID and conditional access policies for centralized security management.

Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices. It also reduced the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that used to take hours of manual configuration can be completed much faster with minimal IT involvement, especially for remote employees.

The reporting and troubleshooting experience for Microsoft Intune could be more detailed and easier to navigate, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent. Clearer error reporting for failed policies or application installs would make administration much easier.

I have been working in my current field for one year.

Microsoft Intune is stable.

Microsoft Intune scales very well for our environment and can handle a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features such as automatic policy deployment and centralized management help us a lot as our environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

The customer support for Microsoft Intune has been very good, very clear, and very helpful.

We previously used a mix of traditional on-premises endpoint management tools and manual processes, but we moved to Microsoft Intune for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

We deploy Microsoft Intune as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integrated systems.

Setup was fairly smooth for standard deployments, but larger environments with complex policies and integrations require more planning and tuning.

We have seen a good ROI with Microsoft Intune, mainly through reduced device provisioning time, lower manual support, and centralized management for remote devices. Tasks such as onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves us a significant amount of admin time each week. A Microsoft-commissioned Forrester study also reported measurable operational savings and productivity improvements with Microsoft Intune deployments.

I find the pricing for Microsoft Intune reasonable if you are already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans.

Licensing can also get a bit confusing once you start adding advanced Microsoft Intune suite features and add-ons.

We evaluated VMware Workspace ONE, Jamf, and MobileIron before choosing Microsoft Intune, mainly because of its strong integration with Microsoft 365, Azure, and services.

I advise others looking into using Microsoft Intune to plan your device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when the management and security standards are standardized early on. I would rate this solution an 8 out of 10.

As an enterprise, I work with Microsoft Intune with clients. I am a project engineer in the IT field working with Microsoft Intune. The usual use cases for Microsoft Intune that I work with mostly involve setting it up from scratch, creating the profiles, and creating the out-of-box experience for clients. When they sign in to their device, all applications are loaded and all security policies are applied to it. I also handle deploying Microsoft Intune to the environment.

I participated in the initial setup and deployment of Microsoft Intune. For clients, I have done it from the ground up, setting up and creating the profiles, doing the device wipeout, adding the applications, adding the security, and adding the Entra ID identifiers so it can be assigned to every device.

I have been dealing with a lot of on-cloud and on-premises Microsoft Intune solutions, so more of a hybrid solution.

The features of Microsoft Intune that I have found the most valuable and useful include adding applications, doing single sign-on for applications to integrate into Microsoft Intune. I have worked with profiles, security, firewalls, BitLockers, creating conditional access, creating policies in Microsoft Intune, and deploying it to mobile devices such as Android and iOS devices.

What I have found most useful in Microsoft Intune is creating an environment where customers or clients need someone to work immediately with an out-of-box experience. When they sign in with their username, their device is already set up and completed, their profiles are all there, and the applications are all there. They are able to sign into all the required applications. Previously, that used to take time to set up a laptop. The security policies we can apply to every device and the automation of Microsoft Intune represent the most useful parts.

The user experience with Microsoft Intune has been quite successful because when onboarding and off-boarding customers, it is a seamless interaction between the user and the IT team.

In terms of Microsoft Intune, it would be nice to have everything on one single page instead of links for every option that I need to access, such as Defender, Microsoft Intune, Entra ID, and Exchange. It would be beneficial to have it on one dashboard so I can view everything from one dashboard.

The only issues I have had with Microsoft Intune were with applications where if they are not an MSI file, I cannot really upload it as an application. I will have to first convert it, and that has given us some problems where the application does not actually deploy to the device. In some cases, I will have to do a manual deployment to the device.

I have been working with Microsoft Intune in depth for four years.

I assess the stability and reliability of Microsoft Intune as very reliable and very user-friendly, and it is easy to deploy and work on.

Microsoft Intune works quite well with scalability because if the environment is small at one moment, it might grow. It is quite seamless in scaling up to more users, more licenses, more security, and different locations and regions without any complications.

I do communicate with the technical support of Microsoft Intune in general. I would rate it a seven out of ten. In some cases with Microsoft support, it takes long to reach back to me. If they do reach back to me, I get transferred from engineer to engineer until I escalate it, and then they respond with clear instructions of what the problem is.

Positive

I found the deployment process of Microsoft Intune quite straightforward. Initially, there is some pushback. However, with doing it from the ground up, I learned quite easily what the issues are and I was able to deploy it the next time without any other problems.

I do use Microsoft Intune's cloud PKI.

I have not dealt with cloud PKI in Microsoft Intune so much, but the complexity involves providing and making sure that the virtual AVD is set up, the databases are there, networks are all connected, hosting applications, managing the infrastructure, and scaling the IT solution.

I use Microsoft Copilot in Microsoft Intune on a daily basis because it is much safer because it is contained into the environment. If I put any customer information into it, it is secured and protected.

I usually use Microsoft Copilot in Microsoft Intune for emails and also with troubleshooting. If I have troubleshot anything, I do a process of elimination where I can see exactly where the issue is. If I cannot resolve it, I use Microsoft Copilot to assist with the issue and provide me with some fixes.

Because Microsoft Copilot in Microsoft Intune is a built-in system and with all the open-source AI models now available, it is much safer to add information or clients' information into Microsoft Copilot because it is much more protected than ChatGPT and other AI devices.

I would rate my overall experience with Microsoft Intune a nine out of ten.

I have been working with Microsoft Intune for around three to four years. My experience has mainly been endpoint management, device enrollment, application deployment, compliance policies, Windows updates, and supporting remote workforce management.

A recent example is onboarding a batch of new laptops for remote employees using Microsoft Intune. We use Windows Autopilot and Intune to enroll the device automatically. Once the user signs in with their corporate credentials, the required security policies, compliance settings, Microsoft 365 applications, VPN configuration, and endpoint protection policies are applied without requiring manual intervention from the IT team.

Overall, the process was fairly smooth. We had our enrollment profiles, compliance policies, and application deployment properly standardized. One challenge we faced initially was with a few devices that were not correctly registered in the Autopilot before being shipped to users. In these cases, the enrollment experience was not as seamless and required some manual intervention from the support team. We also spent time fine-tuning application deployment and compliance policies because being too restrictive can generate unnecessary support tickets.

One additional area where we use Microsoft Intune regularly is compliance and security policy management. For example, when security requirements change, we can update device compliance settings with BitLocker policies, antivirus configuration, or application restrictions centrally instead of relying on users or local IT teams to make changes manually. We also use Microsoft Intune quite a bit for troubleshooting and device lifecycle management if a device is lost.

For our team, the most valuable aspect was actually centralized control combined with remote management. Before Microsoft Intune, tasks such as deploying new security policies, updating device settings, or removing access from lost devices often required local IT involvement or manual coordination. With Microsoft Intune, we could perform those actions from a single console, regardless of where the device was located.

In my experience, the best features of Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. If I had to pick one feature that stands out, it would be the ability to manage and secure devices remotely, whether it is deploying applications, enforcing security settings, or checking compliance status.

Microsoft Intune has positively impacted our organization by giving us a more centralized and consistent way to manage endpoints, especially as remote and hybrid work become more common. Before Microsoft Intune, device management often depended on local IT support and manual processes. With Microsoft Intune, we were able to enforce security policies, deploy applications, and monitor compliance from a single platform, regardless of where users were located.

Another feature that deserves a mention is compliance policy and conditional access integration. We found this particularly useful because device management is not just about deploying settings; it is also about ensuring that only compliant devices can access company resources. For example, if a device was missing required security controls, such as encryption, antivirus protection, or critical updates, it could be flagged as non-compliant and its access to certain resources could be restricted until the issue was resolved.

One area where Microsoft Intune could be improved is troubleshooting and reporting. While the platform provides lots of information, finding the root cause of a failed application deployment, policy conflict, or enrollment issue can sometimes require digging through multiple logs and views. Another area is third-party application management. Microsoft applications are generally straightforward to manage, but packaging, updating, and maintaining some third-party applications can still require additional effort.

One area I would especially mention is the overall administrator experience. Microsoft Intune has become much more capable over the years, but as Microsoft continues adding features, settings can sometimes be spread across different portals and policy types. For newer administrators, it can take time to understand where a particular configuration should be managed.

I have been working in this field for the last four years.

Rather than one dramatic metric, we saw improvements across several operational areas after implementing Microsoft Intune. One noticeable outcome was onboarding efficiency. New devices could be provisioned and delivered to users with much less hands-on involvement from IT, which was especially helpful for remote employees. We also saw a reduction in support tickets related to application installation and device configuration because many of those settings were deployed automatically through Microsoft Intune policies.

My advice to organizations considering Microsoft Intune is to spend time planning your enrollment and security strategy before deployment, rather than treating Microsoft Intune as just another endpoint management tool. Start with a small pilot group and validate enrollment, application deployment, compliance policies, and conditional access rules before rolling out broadly. We found that testing policies with a limited set of users helped avoid unexpected disruptions later.

From a governance and security perspective, I think this is one of the strongest parts of the platform. What I appreciate is that governance is not treated as a separate process. Device compliance, conditional access, encryption policies, application controls, and endpoint security settings all work together within the Microsoft ecosystem.

If we are talking about Microsoft's AI-driven capabilities within the broader Microsoft Intune and Microsoft security ecosystem, my experience has been generally positive in terms of accuracy and reliability. Features such as security recommendations, risk insights, compliance reporting, and automated remediation suggestions have usually been helpful as a starting point for investigation, rather than something we would apply without validation. In practice, the recommendations have been fairly accurate. I would rate this review a nine out of ten.

Microsoft Intune is used as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integration systems.

Microsoft Azure along with Microsoft 365 services are used for identity, device management, and security integrations in the hybrid environment.

My experience with Microsoft Intune involves securing remote user devices across Windows and mobile platforms.

Microsoft Intune is used to enforce device compliance policies like disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

One significant advantage is how well Microsoft Intune supports remote and hybrid work since devices can be managed and provisioned securely without needing them connected directly to the corporate network.

The ability to manage devices without direct connection to the core has impacted my team's day-to-day operations by making Windows Autopilot device provisioning much faster because new systems can be configured automatically with the right apps, policies, and security settings without manual IT setup.

Centralized management also helps because compliance can be monitored, updates can be pushed, and devices can be troubleshot from a single console instead of managing each one separately.

The best features Microsoft Intune offers include the integration with the broader Microsoft security ecosystem, which is a significant advantage, especially when combining Microsoft Intune with Azure AD Defender and conditional access policies for centralized security management.

The conditional access policy feature in Microsoft Intune helps my organization day-to-day by improving endpoint visibility, simplifying remote device management, and helping standardize security policies across both corporate and remote devices. It also reduces the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that previously took hours of manual configuration can now be completed much faster with minimal IT involvement, especially for remote employees.

The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent, and clearer error reporting for failed policies or applications installed would make administration much easier.

Microsoft Intune has been used for more than one year.

Microsoft Intune is stable in my experience because of its strong integration with Microsoft 365 Azure services.

Microsoft Intune scales very well for enterprise environments and handles a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features like automated policy deployment and centralized management help significantly as the environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

The customer support for Microsoft Intune is excellent, and the support team is very helpful.

A mix of traditional on-premises endpoint management tools and manual processes were previously used, but the transition to Microsoft Intune was made for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

A good return on investment has been seen with Microsoft Intune mainly through reduced device provisioning time, lower manual support effort, and better centralized management for remote devices. Tasks like onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves a significant amount of admin time each week. A Microsoft commissioned Forrester study also reported measurable operations saving and productivity improvement with Microsoft Intune deployments.

The experience with pricing, setup cost, and licensing for Microsoft Intune is reasonable if already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans. Setup was fairly smooth for standard deployments, but larger environments with complex policies and hybrid integrations required more planning and tuning. Licensing can also become a bit confusing once advanced Microsoft Intune Suite features and add-ons are added.

VMware Workspace ONE, JAMF, and MobileIron were evaluated before choosing Microsoft Intune.

I advise others looking into using Microsoft Intune to plan device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when management and security standards are standardized early on.

Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies. This review has been rated an 8 out of 10.

Microsoft Intune is used to deploy business apps, manage BYOD, enforce security policies, and secure company resource access.

For device management, Microsoft Intune is used to manage and secure corporate-owned iOS, Android, Windows, and Mac OS devices from a centralized cloud platform. For application deployment, business-critical apps, in-house apps, and store apps are deployed remotely to employee devices across multiple locations such as retail stores. Remote actions including performing a remote wipe, selective wipe, device reset, lock, or troubleshooting actions are performed if a device is lost, stolen, or compromised.

Day-to-day operations include compliance monitoring, zero-touch deployment, tracking devices' compliance status, and generating reports for audit and security governance. With zero-touch deployment, new devices are provisioned automatically with required apps, settings, and policies using services such as Windows Autopilot.

The best features that Microsoft Intune offers include device management, application management, app protection policies, Conditional Access, compliance policies, and remote actions.

Mobile device management is relied upon for centralized management of iOS, Android, Windows, and Mac OS devices from a single cloud console. For mobile application management, company apps and data are managed and protected without fully controlling personal devices, which is very useful for BYOD. Conditional Access integration works with Microsoft Entra ID to allow access only from compliant and secure devices. Remote device actions include selective wipe, device lock, passcode reset, and device restart options for security incidents. Compliance policies automatically check whether devices meet security standards such as encryption, OS version, password strength, and antivirus status.

Cloud-based management requires no on-premise infrastructure, reducing maintenance costs and improving scalability. Microsoft ecosystem integration provides seamless integration with Microsoft 365, Microsoft Defender, and Microsoft security tools.

The positive impact of Microsoft Intune on my organization includes improved data security by protecting sensitive company data from unauthorized sharing, copy-paste, or downloads. Better compliance is ensured by making certain that devices and apps meet security policies before accessing business resources. Risk of data leakage is reduced through selective wipe that removes only corporate data if an employee leaves or a device is lost.

Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed. The main improvements needed are stronger Mac OS management, faster policy synchronization, and easier troubleshooting.

I have been working in my current field for two and a half years.

Microsoft Intune is stable.

Microsoft Intune's scalability is high as a cloud-based platform through licensing expansion and API integration such as Microsoft Graph.

The customer support provides strong documentation, admin support, and ticketing services, though complex issue resolution can take time. Overall, the support is good.

Previously, VMware Workspace ONE and ManageEngine Endpoint Central were used. Microsoft Intune is a very good platform and best for Microsoft ecosystem and cloud-based management, which is why the switch to Microsoft Intune was made.

A return on investment has been seen because on-prem servers no longer need to be maintained. The main advantage experienced in my organization is device management transitioning to a cloud-based model for easier management, which also translates into time saved and money saved.

Measurable outcomes include reduced time for device setup because Microsoft Intune automates device provisioning and policy deployment, which reduces manual setup time for new employee devices. For example, new laptops can be automatically configured with required apps, policies, and settings during onboarding, reducing setup effort for IT teams.

Microsoft Intune's pricing, setup cost, and licensing are good. According to the price, it is very cost-effective, offers strong Microsoft integration, and is secure while licensing is also good.

Before choosing Microsoft Intune, other options were evaluated such as VMware Workspace ONE, which is good for multi-platform enterprise management, and IBM MaaS360.

Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs. I recommend Microsoft Intune for its very good features, including device management, application management, app protection, remote actions, and compliance policies. This review has an overall rating of nine out of ten.

Microsoft Intune is used for technical support. We handle client cases and help in the resolution of cases from post-commercial support. We have not yet moved to premium cases, but we provide technical support for any issues with Microsoft Intune.

Microsoft Intune has broad capabilities, particularly with mobile device management. The management features are excellent, especially the ability to push configuration policies to all devices across the company and manage them effectively. The configuration capabilities are strong, and the compliance features are also really good.

The application management is a valuable feature because it makes the process easier by centralizing applications in one place, which contains most of the things needed when configuring or deploying applications. This is a really good feature to use in Microsoft Intune.

The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness. The admin portal is something that still needs improvement, though I believe it will be updated in the future.

The admin portal has not yet been updated to the level of other admin portals such as Entra, Microsoft 365 admin portal, and compliance portals. It is usable and can be used, but it is not as user-friendly as those other admin portals when compared side by side.

I have been working with Microsoft Intune for about two months, starting in December, and I am now in my third month as the product ready trainer for Microsoft Intune here in Rwanda. It has not been that long, but because it is a new technology we are supporting, the experience has been valuable.

During the time I have been using Microsoft Intune, there have not been many issues. There have been no service incidents, no total shutdowns, and no lagging that I have observed. However, because we interact with customers and support them with Microsoft Intune cases, there have been some complaints from customers. Sometimes there is lagging, policies are not being pushed, or the eight hours of synchronization have passed without anything happening. For myself personally, I have not had any lags or downtime with Microsoft Intune as a product.

Microsoft Intune is really scalable because it is broad and has many things and dedicators for various functions. The scalability is really good.

There is a partnership since we support Microsoft cases. We deal with technical support for Microsoft coming from Microsoft Intune to other lines of business, so there is a partnership in place.

Positive

I have only used Microsoft Intune.

The initial setup is easy. It took me around thirty minutes, and the whole process was seamless because following the steps was straightforward. I would not classify it as difficult—it was easy.

It is better to implement with a team due to the different efforts involved, but a single person can also complete the deployment. However, it is preferable to have a team.

Microsoft Intune provides a good return on investment.

The prices are good. The licenses are good, and since Microsoft Intune is mostly embedded in other licenses such as E5s, the pricing is customer-friendly. I cannot compare it to other licenses, but I think the pricing is really good.

There are alternate solutions, but not many. When talking about certificate handling, we do set up or support customers with certifications, but mostly this is done by a different support team, the on-premises team. I have not interacted very well with Cloud PKI because it is dealt with by a different team, mostly the security and compliance team. I do not have much experience with it, but I have interacted with it here and there.

I have been a product ready trainer for Microsoft Intune for two months, but in the field of Microsoft technical support, I have been doing this for two years.

I have seen the CoPilot feature in Microsoft Intune, but I have not interacted with it much because the licensing we are using at the moment does not provide access to CoPilot. We do not have that access, and because it is also a feature in preview, we have not really interacted much with CoPilot in Microsoft Intune. However, I have interacted with CoPilot in other admin centers, and it is good.

We use the feature, and it has been beneficial.

With Microsoft Intune, you must always check the policies to ensure they are interacting with the devices. You must keep checking the compliance of the devices and the health of the devices. This is something you keep checking regularly, so you must always be looking after these things in Microsoft Intune. It really does require ongoing maintenance.

Organizations can implement Microsoft Intune successfully. My review rating for Microsoft Intune is seven point five.

My use case for Microsoft Intune involves working in the breaking fixed line.  I receive tickets when customers encounter errors or have doubts about the tool. I can explain the tool to clients, or I'll analyze the error. For example, if someone tries to use BitLocker but their device doesn't encrypt, I start my analysis of the policy the client created and try to fix the error.

The best features of Microsoft Intune are Windows Update rings. This is superior because you can schedule updates for quality, security, or OS system updates. It is beneficial because we can schedule work hours or after work hours to implement the updates. It helps me better understand client issues and increase my response time to deliver solutions to problems.

The areas that have room for improvement in Microsoft Intune include the Autopilot process. The ESP profile could be easier to use as many clients complain about it because if we don't deploy the ESP, the Autopilot doesn't work properly. These two configurations should be together when you create the Autopilot profile rather than separated.

Another tool that needs modifications is script deployments. When trying to deliver PowerShell scripts in the organization to apply wallpapers, it's very complicated to see if they return errors or how they show in the devices. Changing that would help significantly.

I have used Microsoft Intune for a year and three months. I have been working for three years in the Microsoft line support. Before Microsoft Intune, I was the Exchange engineer from the support line too.

I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes.

In my organization, I am the only one who works with Microsoft Intune. When I need to use my environment to test, I create approximately 20 users and start to deploy. In my role, I receive tickets from organizations that have thousands of devices requiring issue resolution in Microsoft Intune.

From one to ten, I would rate the technical support at a 10.

I cannot compare Microsoft Intune with other solutions or vendors on the market because the only time I saw Microsoft Intune work with another solution was when I received a ticket about Mac OS where the organization used MDM Jamf to manage devices and started using Microsoft Intune. They tried to migrate to Microsoft Intune. This is the only collaboration I have seen between Jamf and Microsoft Intune.

Microsoft Intune saves eight hours per day. During my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment.

The pricing for Microsoft Intune is very reasonable because organizations can pay without complaints. Microsoft Intune isn't sold standalone only. Organizations can buy Microsoft 365 Business Premium, which includes Microsoft Intune with the license. It's a reasonable price to use Microsoft Intune.

I recommend Microsoft Intune to other users because it's a great tool to manage the environment. You can use it on one machine to deliver it to others. When you enroll these devices, the IT professional's life becomes easier to manage these machines because we can do everything remotely. I would rate Microsoft Intune overall as a nine out of ten.

In my career, I have used Microsoft Intune for about four or five months during my internship at my previous company, which is a global organization where I learned about Microsoft Intune and Entra Admin. I was using the cloud-based system all of the time. I am knowledgeable about many aspects and can manage requirements as needed, including device management and application management. I can handle whatever part of the premises needs to be taken care of.

What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time. I can manage everything remotely from anywhere. There are policies I can implement for compliance on several things, such as for sales teams, finance management teams, or tech teams. I can focus on the segment where I'm implementing policies or accessibility and manage it very quickly. Microsoft Intune brings all our endpoint and security management tools into one place, and we can minimize the endpoint and security management aspects. The security doesn't need further development as it already has multi-factor authentication options. If we want to add another option, we can mail a QR code; if the organization has that QR code, any employee can access it similar to multi-factor authentication. By using Microsoft Intune, we can protect our system through security checks, allowing us to define which party can access our system from remote locations. There are various applications being utilized for remote functions, and with our firewall in place, we don't need to worry about security.

The downside of Microsoft Intune is that in a fast-moving world, most people are using AWS or Azure. Specifically, cloud-based technologies nowadays manage this stuff automatically after deployments, particularly for application purposes. For application and device management, I suggest combining them in a mode where managing both things could have shortcuts throughout the system. For instance, when applying anything to a tech team, it should automatically apply to their applications on phones as well. There should be a system already designed, and as a developer, I believe I can design that type of framework.

I have used Microsoft Intune for about four or five months.

I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process. It functions adequately sometimes; nothing is 100% perfect.

The scalability of Microsoft Intune is quite good; it won't affect the work environment or struggle with multiple PCs. For large-scale use, there might be timing issues during installations or setups, which requires more time.

I have contacted technical support many times, and they respond quite accessibly, making it easy to reach out to them.

It takes around 45 minutes to set it up for me.

Microsoft Intune doesn't require any maintenance; the only cost involved is paying for the package on a yearly or monthly basis.

I haven't tried using any alternatives to Microsoft Intune. There is a system with Google that has its endpoint system, but I haven't used it. Most people around me are using Microsoft.

On a scale of one to ten, I would give Microsoft Intune a rating of eight out of ten.

I have been using Microsoft Intune for around a year now. I have worked on Microsoft Intune on a few cases mainly for device management and policy setup. Recently I used Microsoft Intune to push security policies and apps to company devices and make sure everything stays compliant.

I have also used it for remote troubleshooting and resetting devices and to enforce compliance policies such as password rules and device encryption.

I think the best features are its very easy device management, strong security policies, and the ability to manage everything remotely from one place.

Device management is easy because I can control and monitor all devices from one dashboard and the security policies stand out since they help enforce things such as passwords, encryption, and compliance automatically.

App management is really useful. I can easily deploy and update apps remotely, and it integrates well with other Microsoft services which makes everything smoother.

It has improved security and made device management much easier. Plus, it saves a lot of time since most things can be handled remotely.

I think it could be improved by making the interface a bit more user-friendly and simplifying some policy configurations as they can feel a bit complex at times.

Reporting could be more detailed and easier to understand and sometimes troubleshooting or support takes time. That part could be improved as well.

I am working in my current field for three years or more.

Microsoft Intune is generally stable and reliable for day-to-day use but sometimes you might see delays or minor issues since it is cloud-based.

Microsoft Intune is highly scalable. You can manage thousands of devices easily and since it is cloud-based, it can grow with the organization without major changes.

Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups.

Earlier we were using basic manual setup and some on-premises tools, but we switched to Microsoft Intune for better cloud management, security, and easier remote access.

We have definitely seen a good return on investment. Roughly, it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely.

Overall pricing was pretty reasonable. It is usually bundled with Microsoft 365. We did not have much separate setup cost and licensing is per user which makes it easy to scale as needed.

We looked at a few options such as VMware Workspace ONE and MobileIron, but Microsoft Intune fit better since we were already using Microsoft services.

I would say plan your policies properly from the start and take time to understand them. Overall, Microsoft Intune is a solid and reliable solution for device management, especially if you are already in the Microsoft ecosystem. It really helps in simplifying security and remote management. I give this product a review rating of eight out of ten.