No more typing reviews! Try our Samantha, our new voice AI agent.
DeepakSharma1 - PeerSpot reviewer
Senior Associate, IT Operations at IPD Analytics
Real User
Top 5
Mar 18, 2026
Cloud management has streamlined zero touch onboarding and simplifies automated policy control
Pros and Cons
  • "The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications."
  • "Issues such as Windows 32 app failures occur frequently, and detailed manual detection rules are often necessary."

What is our primary use case?

I can describe the use case as working from scratch with the deployment profile, device restrictions, and application deployment since the company is totally on cloud, making it easy to use Microsoft Intune and apply everything needed effectively.

What is most valuable?

The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications. There are also self-assessments based on location and risk that improve conditional access and endpoint security. Moreover, I can utilize compliance policies and configuration profiles effectively by clearly defining what I need, testing them on a few devices, and then implementing them across the board, contributing to a smooth experience.

I assess the overall user experience as a mix. Specifically, for the Windows platform, it is totally fine and very easy to handle using features such as Autopilot, zero touch deployment, and IT management, allowing users to onboard smoothly in Microsoft Intune with pre-applications installed through Autopilot. However, for non-Windows platforms, there are many areas that still need improvement, such as on macOS. For Windows, it works well with compliance policies, conditional policies, and integration with multiple platforms such as Azure AD and Windows Defender.

What needs improvement?

Areas with room for improvement in Microsoft Intune include the policy sync process; reducing the time it takes for changes to be applied would help facilitate testing. Faster feedback on whether policies fail or pass would minimize wasted time while also improving the handling of Windows 32 application failures, which often depend on manual intervention to diagnose and initiate processes again.

For how long have I used the solution?

I have been using Microsoft Intune for the last four to five years.

Buyer's Guide
Microsoft Intune
June 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

Prior to using Microsoft Intune, I experienced a hybrid model, and the switch to a cloud-only solution enhances manageability due to ease of backing up processes. Using Microsoft Intune or similar cloud-based tools simplifies management significantly compared to hybrid methods.

What's my experience with pricing, setup cost, and licensing?

My thoughts on the pricing for Microsoft Intune are that while it might seem costly for a single service, if an organization operates completely on the cloud without a hybrid model, it is quite reasonable. The integration with other Microsoft services such as Entra ID and Defender adds substantial value and features, making the cost manageable.

On a scale of one to ten, with one being cheap and ten being expensive, I would place Microsoft Intune at a 7.5.

Which other solutions did I evaluate?

Comparing Microsoft Intune with other solutions, I find it excels for Windows management, but for non-Windows systems such as macOS or Linux, there is substantial room for improvement. Other tools, such as Addigy and Kandji, have made strides in enhancing macOS management; they apply policies immediately upon clicking, something Microsoft Intune struggles with.

What other advice do I have?

I have not initiated the use of Copilot in Microsoft Intune yet, but I am testing it; it has not been deployed to everyone. My experience has been that manually performing tasks may take more time, but having an AI tool to prompt actions can save time, and so far, testing Copilot has been good.

The deployment process in Microsoft Intune is a mix; for normal applications that do not require custom versions, it can be complex. Issues such as Windows 32 app failures occur frequently, and detailed manual detection rules are often necessary. I find that deployment failures require extensive troubleshooting, as I must dig through Microsoft Intune logs, refresh and sometimes start over with the same devices.

The deployment in our environment is primarily cloud and on-premises; however, we are not using a hybrid model. I am using about four hundred physical laptops in total, and while some devices are purchased directly from OEMs with hardware already deployed and onboarded smoothly, I am still working on onboarding other devices which are not yet on Autopilot individually.

Our organization currently has more than four hundred fifty users working with Microsoft Intune. The scenario is predominantly a mix of devices, with ninety percent being Windows, while the remaining are macOS. I have previously mentioned that our work with macOS is limited as I continue to test its capabilities; the policy syncing and application management are not as smooth as one would expect compared to third-party systems.

The solution does require maintenance; I use update rings with Windows for feature and normal updates, which are relatively easy. I create policies for updates that I test on a limited number of devices in IT; once I confirm that the policies have been successfully applied, I then roll them out to broader groups. There are instances where some systems fail to update, which requires troubleshooting and running a resync to resolve.

I would rate this review an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 18, 2026
Flag as inappropriate
PeerSpot user
PeerSpot user
Technical Support at Here Technology
Real User
Top 5
Jun 5, 2026
Centralized device management has improved security compliance and remote troubleshooting
Pros and Cons
  • "Microsoft Intune has been a valuable solution for improving endpoint management, security compliance, and remote administration in my environment; it has highly simplified device management operations and improved overall visibility and control over managed devices."
  • "Microsoft Intune can be improved in terms of reporting, customization, troubleshooting visibility, and policy deployment speed in large environments; some advanced configurations can also be complex during initial setup and management."

What is our primary use case?

I have been using Microsoft Intune for around two years for endpoint management, device compliance, and application deployment activities.

The main use case for Microsoft Intune is in endpoint device management and security compliance; on a daily basis, I use it to deploy applications, enforce security policies, measure Windows devices, and monitor device compliance remotely.

I also use Microsoft Intune for remote troubleshooting, device enrollment, patch management, and enforcing security configurations across corporate laptops and mobile devices.

What is most valuable?

The best features of Microsoft Intune are centralized device management, remote application deployment, compliance policy enforcement, and integration with the Microsoft security ecosystem; the remote management and policy control features are especially useful in daily operations.

The remote management and policy control features help me manage devices efficiently without requiring physical access; for example, during remote work scenarios, I was able to deploy application security policies and troubleshoot compliance issues remotely, which saves time and improves operational efficiency.

The integration with Microsoft 365 and Azure AD is also a strong feature that helps simplify identity management, access control, and compliance enforcement across devices and users.

Microsoft Intune has improved centralized endpoint management, security compliance, and remote support capabilities in my organization; it has reduced manual device management effort and helps enforce security policies more efficiently across users and devices.

I have seen improvement in remote device management, faster application deployment, and reduced manual support effort; Microsoft Intune has also helped improve compliance visibility and enforce security policies consistently across managed devices.

What needs improvement?

Microsoft Intune can be improved in terms of reporting, customization, troubleshooting visibility, and policy deployment speed in large environments; some advanced configurations can also be complex during initial setup and management.

Better reporting flexibility and more detailed troubleshooting insights would improve the overall experience; integration and policy synchronization in large environments could also be optimized further for smoother management.

For how long have I used the solution?

I have been working in my current field for five years.

What do I think about the stability of the solution?

Microsoft Intune has been stable in my environment overall; I have not experienced any major downtime issues, and the platform reliably handles device management, policy deployment, and compliance monitoring activities.

What do I think about the scalability of the solution?

Microsoft Intune has scaled well with my organization's growth and remote management requirements; it efficiently handles multiple devices, users, and policy deployments, especially in a cloud-based environment.

How are customer service and support?

The customer support experience has been good overall; I have contacted support for policy deployment and troubleshooting-related issues, and the support team was responsive and helpful during resolution.

Which solution did I use previously and why did I switch?

Previously, device management activities were handled using traditional on-premises tools and manual processes; I switched to Microsoft Intune to improve centralized cloud-based management, remote administration, and security compliance capabilities.

How was the initial setup?

The pricing and licensing are reasonable, especially for organizations already using the Microsoft ecosystem; the initial setup requires proper planning, but the integration with Microsoft 365 and Azure services helps simplify overall management.

What was our ROI?

I have seen a positive return on investment through reduced manual device management efforts, faster remote support, and improved compliance management; Microsoft Intune has helped save operational time and simplified endpoint administration across the organization.

Which other solutions did I evaluate?

I evaluated a few other endpoint management solutions, but I selected Microsoft Intune because of its cloud-based management, Microsoft ecosystem integration, and strong compliance and security management capabilities.

What other advice do I have?

I would rate Microsoft Intune eight out of ten overall because it provides strong endpoint management, security compliance, and remote administration capabilities, with some room for improvement in reporting and advanced troubleshooting features.

I chose eight out of ten because Microsoft Intune has significantly improved device management, remote administration, and compliance enforcement in my environment; the rating is not higher mainly due to some limitations in reporting, troubleshooting visibility, and complexity in managing advanced configurations in large environments.

Microsoft Intune provides strong governance and security capabilities through compliance policies, conditional access integration, device control, and centralized endpoint management; the integration with Microsoft security solutions helps maintain better visibility and security control across the environment.

The compliance monitoring, policy recommendations, and security insights provided by Microsoft Intune are generally accurate and reliable in daily operations; I have had a positive experience overall, especially with device compliance visibility and policy enforcement, although some complex policy conflicts can still require manual analysis.

Microsoft Intune has been a valuable solution for centralized endpoint management, compliance enforcement, and remote device administration; it has helped improve operational efficiency and security management across my environment.

Microsoft Intune has been a valuable solution for improving endpoint management, security compliance, and remote administration in my environment; it has highly simplified device management operations and improved overall visibility and control over managed devices.

The interview process was smooth, professional, and straightforward; the questions were relevant to real-world experience and helped explain the practical use of the solution clearly; overall, it was a good experience, and I do not have any major suggestions for improvement.

I would recommend properly planning device enrollment, compliance policies, and integration with Microsoft 365 before deployment, as understanding security and management requirements in advance helps organizations get the maximum benefit from Microsoft Intune. My overall rating for this review is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 5, 2026
Flag as inappropriate
PeerSpot user
Buyer's Guide
Microsoft Intune
June 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
mithun jadhav - PeerSpot reviewer
Network security engineer at a outsourcing company with 11-50 employees
Real User
Top 5Leaderboard
Jun 5, 2026
Centralized device policies have simplified onboarding and improved security consistency
Pros and Cons
  • "I have had a positive experience with Microsoft Intune; it simplifies device management, improves security, and saves time."
  • "One of the areas for improvement would be troubleshooting and reporting."

What is our primary use case?

The main use case for Microsoft Intune is device management and security policy enforcement. We use it to manage company laptops and mobile devices, deploy security policies, and ensure devices remain compliant with organizational requirements.

A day-to-day example would be onboarding a new employee. Instead of manually configuring the device, we can enroll it in Microsoft Intune to automatically deploy required applications, apply security policies, and configure settings. This saves time and provides a consistent and secure setup process.

What is most valuable?

Microsoft Intune has helped us simplify device management and improve security. Having everything managed from a central platform has saved time and made administration much easier.

The standout feature for me is centralized device management. It makes it easy to manage devices, deploy applications, enforce security policies, and monitor compliance from a single console. It saves a lot of time.

Another thing I appreciate is the automation and integration with the Microsoft ecosystem. Since we already use Microsoft 365 services, Microsoft Intune works well with tools like Azure AD, Defender, and Conditional Access. This makes it easier to automate device onboarding, policy deployment, and compliance checks. It reduces manual work and helps maintain a consistent security posture across managed devices.

The biggest benefits have been easier device management, improved security, and reduced manual work. Device onboarding is faster, and policies are applied consistently. Managing remote users has become much more efficient.

We do not track exact metrics, but we have definitely seen improvement. Before Microsoft Intune, setting up a new device involved a lot of manual configuration. Now, most of the applications, policies, and settings are deployed automatically. This has reduced setup time and helped minimize configuration errors. It has also made ongoing device management much easier for the IT team.

The integration with the Microsoft ecosystem is one of its strengths, and we have been satisfied with the overall experience.

What needs improvement?

One of the areas for improvement would be troubleshooting and reporting. Sometimes, it takes time to identify the exact cause of a policy or compliance issue. More detailed diagnostics and customizable reporting would make the platform even better.

The platform works well overall, but I think the user interface could be a little more intuitive in some areas, especially when troubleshooting compliance or policy-related issues. I would also like to see more detailed reporting and diagnostics to make problem resolution faster.

For how long have I used the solution?

I have one year of experience with Microsoft Intune.

What do I think about the stability of the solution?

Microsoft Intune has been stable overall. We have not experienced any major downtime, only occasional minor issues that were resolved quickly and did not have a significant impact.

What do I think about the scalability of the solution?

Microsoft Intune is very scalable. We have been able to add more users and devices without any major issues, and management has remained straightforward.

How are customer service and support?

I have contacted support a few times. The experience was positive, and the issues were resolved, though response times can occasionally be a bit slow.

Which solution did I use previously and why did I switch?

Microsoft Intune was the first endpoint management solution I worked with in this environment, so I was not directly involved with any previous platform.

How was the initial setup?

I recommend starting with a pilot deployment and planning your policies carefully. If you are already in the Microsoft ecosystem, Microsoft Intune is a strong and easy-to-manage solution.

What about the implementation team?

We are just a customer of Microsoft Intune. We do not have any partner, reseller, or other business relationship with Microsoft.

Which other solutions did I evaluate?

Solutions like VMware Workspace ONE and MobileIron were considered. However, Microsoft Intune was chosen because it integrated better with our Microsoft ecosystem and provides a simple management experience.

What other advice do I have?

I think the governance and security are strong. Microsoft Intune provides good policy control, compliance management, and integration with other Microsoft security tools, which help maintain a secure environment.

The accuracy has been good. The recommendations from Microsoft Intune are generally reliable and help identify compliance and security issues faster, although we still validate important decisions before implementing changes.

I have had a positive experience with Microsoft Intune. It simplifies device management, improves security, and saves time. I would definitely recommend it. I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 5, 2026
Flag as inappropriate
PeerSpot user
reviewer2809476 - PeerSpot reviewer
Technical Account Manager at a computer software company with 11-50 employees
Real User
Top 5Leaderboard
Mar 23, 2026
Unified endpoint management has streamlined global app deployment and strengthened security
Pros and Cons
  • "Microsoft Intune is extremely important from a security perspective to ensure devices are compliant and gives us the efficiency to deploy apps automatically to a large number of users without the need for interaction from a client side, which is always helpful."
  • "In my opinion, Microsoft Intune has room for improvement. The pricing could be a little better, and the reporting could be a little better as well."

What is our primary use case?

My use case with Microsoft Intune is for device management, app deployment, configuration profiles, and conditional access.

What is most valuable?

The nice, clear interface when managing devices in Microsoft Intune is what I appreciate about the solution. It is quite intuitive and easy to navigate around.

The app deployment is another feature I value.

Microsoft Intune does help bring all of my endpoint and security management tools into one single place or into one single solution. I can clearly see if the device is compliant or not in there as well.

Microsoft Intune is extremely important from a security perspective to ensure devices are compliant and gives us the efficiency to deploy apps automatically to a large number of users without the need for interaction from a client side, which is always helpful.

Microsoft Intune works well for securing hybrid work. I have a variety of customers who do BYOD as well, so giving that flexibility of how much control we have over data is helpful.

App deployment in Microsoft Intune definitely helps when it comes to managing app discovery, deployment, and automatic updating.

Being able to deploy apps to multiple devices at once in Microsoft Intune is very helpful. I do not have to manually install, require admin rights, or anything else. Behind the scenes, silent deployment is very helpful from a disruptive point of view.

Microsoft Intune does provide seamless integration with third-party solutions.

Microsoft Intune is very helpful in terms of integration with the rest of the Microsoft ecosystem because it is already in the Microsoft ecosystem. Typically, all of my clients are under that Microsoft ecosystem, so that is always helpful. The UI is very clear and precise.

Microsoft Intune is easy to maintain.

What needs improvement?

In my opinion, Microsoft Intune has room for improvement.

The pricing could be a little better, and the reporting could be a little better as well.

More granular reporting and aesthetically a little better improvement would be beneficial.

For how long have I used the solution?

I have been using Microsoft Intune personally for probably six or seven years.

What do I think about the stability of the solution?

I would give stability in Microsoft Intune a nine. It is up quite a lot.

What do I think about the scalability of the solution?

I would give scalability an eight.

How are customer service and support?

I would give technical support a seven for Microsoft Intune.

Response times at Microsoft are sometimes not the best, which is why I rate it a seven.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I do use Jamf for Mac equipment. Jamf Connect is the product from Jamf I am using.

How was the initial setup?

I am satisfied with my partner.

What about the implementation team?

The purchase would have been through a partner, not through the AWS Marketplace.

What's my experience with pricing, setup cost, and licensing?

I would say Microsoft Intune falls around a six from one to ten, where one is cheap and ten is expensive.

Which other solutions did I evaluate?

Potentially, I might use the advanced Endpoint Analytics in Microsoft Intune. It is not something I have been exposed to, but I might.

I think I use third-party solutions for detecting and remediating anomalies in my endpoints, so potentially.

What other advice do I have?

Microsoft Intune allows me to grant the permissions as of when they need it for that particular role. On-demand access is quite helpful. I can also have it time-limited as well, so if a particular task has to be actioned just in a specific time, I can grant the level of access and then obviously revoke that as well. The monitoring and auditing on that is good as well.

Using Microsoft Intune reduces the attack surface for my organization. I can revoke access if needed, so there is less risk.

I do use Copilot in Microsoft Intune. I am not sure how it protects, but I know I enroll it for more client use with Microsoft Intune. Having it tie into Microsoft apps already is helpful, and from a security perspective, it is probably more intuitive if it is using AI and the Copilot model. Copilot in Microsoft Intune helps simplify my security operations by about fifty percent.

Microsoft Intune saves me probably a couple of hours a week in terms of app deployment and other tasks.

My user base is global. My clients are small to medium businesses. Fintech is the specific industry I take clients from.

I would definitely consider Microsoft Intune if someone is already using Microsoft products. If someone is already in the Office 365 environment, that is my advice.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 23, 2026
Flag as inappropriate
PeerSpot user
Shrikant Patil - PeerSpot reviewer
Cyber Security Analyst at Essen Vision Software
Real User
Top 5
May 8, 2026
Cloud-based management has unified remote device security and has simplified zero-trust compliance
Pros and Cons
  • "Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices."
  • "The reporting and troubleshooting experience for Microsoft Intune could be more detailed and easier to navigate, especially when diagnosing policy sync or device compliance issues across large environments."

What is our primary use case?

Microsoft Intune serves as our main platform for endpoint management, device compliance enforcement, application deployment, and securing remote user devices across Windows and mobile platforms.

We use Microsoft Intune for endpoint management by implementing device compliance policies such as disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

What is most valuable?

Microsoft Intune supports remote and hybrid work very well since we can manage, secure, and troubleshoot devices without needing them connected directly to the corporate network.

The best features of Microsoft Intune for me are device compliance policies, application deployment, conditional access integration, Windows Autopilot, and centralized endpoint management from a single cloud console. The ability to combine Microsoft Intune with Microsoft Entra ID for zero-trust and compliance enforcement is especially valuable in hybrid environments.

Windows Autopilot has made device provisioning much faster because new systems can be configured automatically with the right applications, policies, and security settings without manual IT setup. Centralized management also helps because we can monitor compliance, push application updates, and troubleshoot devices from a single console instead of managing each endpoint separately.

The integration with the broader Microsoft security ecosystem is a significant advantage for Microsoft Intune, especially when combining it with Entra ID and conditional access policies for centralized security management.

Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices. It also reduced the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that used to take hours of manual configuration can be completed much faster with minimal IT involvement, especially for remote employees.

What needs improvement?

The reporting and troubleshooting experience for Microsoft Intune could be more detailed and easier to navigate, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent. Clearer error reporting for failed policies or application installs would make administration much easier.

For how long have I used the solution?

I have been working in my current field for one year.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune scales very well for our environment and can handle a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features such as automatic policy deployment and centralized management help us a lot as our environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

How are customer service and support?

The customer support for Microsoft Intune has been very good, very clear, and very helpful.

Which solution did I use previously and why did I switch?

We previously used a mix of traditional on-premises endpoint management tools and manual processes, but we moved to Microsoft Intune for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

How was the initial setup?

We deploy Microsoft Intune as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integrated systems.

Setup was fairly smooth for standard deployments, but larger environments with complex policies and integrations require more planning and tuning.

What was our ROI?

We have seen a good ROI with Microsoft Intune, mainly through reduced device provisioning time, lower manual support, and centralized management for remote devices. Tasks such as onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves us a significant amount of admin time each week. A Microsoft-commissioned Forrester study also reported measurable operational savings and productivity improvements with Microsoft Intune deployments.

What's my experience with pricing, setup cost, and licensing?

I find the pricing for Microsoft Intune reasonable if you are already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans.

Licensing can also get a bit confusing once you start adding advanced Microsoft Intune suite features and add-ons.

Which other solutions did I evaluate?

We evaluated VMware Workspace ONE, Jamf, and MobileIron before choosing Microsoft Intune, mainly because of its strong integration with Microsoft 365, Azure, and services.

What other advice do I have?

I advise others looking into using Microsoft Intune to plan your device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when the management and security standards are standardized early on. I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 8, 2026
Flag as inappropriate
PeerSpot user
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Real User
Top 20
Mar 6, 2026
Automated onboarding has transformed device setup and now delivers secure out of box access
Pros and Cons
  • "What I have found most useful in Microsoft Intune is creating an environment where customers or clients need someone to work immediately with an out-of-box experience."
  • "The only issues I have had with Microsoft Intune were with applications where if they are not an MSI file, I cannot really upload it as an application."

What is our primary use case?

As an enterprise, I work with Microsoft Intune with clients. I am a project engineer in the IT field working with Microsoft Intune. The usual use cases for Microsoft Intune that I work with mostly involve setting it up from scratch, creating the profiles, and creating the out-of-box experience for clients. When they sign in to their device, all applications are loaded and all security policies are applied to it. I also handle deploying Microsoft Intune to the environment.

I participated in the initial setup and deployment of Microsoft Intune. For clients, I have done it from the ground up, setting up and creating the profiles, doing the device wipeout, adding the applications, adding the security, and adding the Entra ID identifiers so it can be assigned to every device.

I have been dealing with a lot of on-cloud and on-premises Microsoft Intune solutions, so more of a hybrid solution.

What is most valuable?

The features of Microsoft Intune that I have found the most valuable and useful include adding applications, doing single sign-on for applications to integrate into Microsoft Intune. I have worked with profiles, security, firewalls, BitLockers, creating conditional access, creating policies in Microsoft Intune, and deploying it to mobile devices such as Android and iOS devices.

What I have found most useful in Microsoft Intune is creating an environment where customers or clients need someone to work immediately with an out-of-box experience. When they sign in with their username, their device is already set up and completed, their profiles are all there, and the applications are all there. They are able to sign into all the required applications. Previously, that used to take time to set up a laptop. The security policies we can apply to every device and the automation of Microsoft Intune represent the most useful parts.

The user experience with Microsoft Intune has been quite successful because when onboarding and off-boarding customers, it is a seamless interaction between the user and the IT team.

What needs improvement?

In terms of Microsoft Intune, it would be nice to have everything on one single page instead of links for every option that I need to access, such as Defender, Microsoft Intune, Entra ID, and Exchange. It would be beneficial to have it on one dashboard so I can view everything from one dashboard.

The only issues I have had with Microsoft Intune were with applications where if they are not an MSI file, I cannot really upload it as an application. I will have to first convert it, and that has given us some problems where the application does not actually deploy to the device. In some cases, I will have to do a manual deployment to the device.

For how long have I used the solution?

I have been working with Microsoft Intune in depth for four years.

What do I think about the stability of the solution?

I assess the stability and reliability of Microsoft Intune as very reliable and very user-friendly, and it is easy to deploy and work on.

What do I think about the scalability of the solution?

Microsoft Intune works quite well with scalability because if the environment is small at one moment, it might grow. It is quite seamless in scaling up to more users, more licenses, more security, and different locations and regions without any complications.

How are customer service and support?

I do communicate with the technical support of Microsoft Intune in general. I would rate it a seven out of ten. In some cases with Microsoft support, it takes long to reach back to me. If they do reach back to me, I get transferred from engineer to engineer until I escalate it, and then they respond with clear instructions of what the problem is.

How would you rate customer service and support?

Positive

How was the initial setup?

I found the deployment process of Microsoft Intune quite straightforward. Initially, there is some pushback. However, with doing it from the ground up, I learned quite easily what the issues are and I was able to deploy it the next time without any other problems.

What other advice do I have?

I do use Microsoft Intune's cloud PKI.

I have not dealt with cloud PKI in Microsoft Intune so much, but the complexity involves providing and making sure that the virtual AVD is set up, the databases are there, networks are all connected, hosting applications, managing the infrastructure, and scaling the IT solution.

I use Microsoft Copilot in Microsoft Intune on a daily basis because it is much safer because it is contained into the environment. If I put any customer information into it, it is secured and protected.

I usually use Microsoft Copilot in Microsoft Intune for emails and also with troubleshooting. If I have troubleshot anything, I do a process of elimination where I can see exactly where the issue is. If I cannot resolve it, I use Microsoft Copilot to assist with the issue and provide me with some fixes.

Because Microsoft Copilot in Microsoft Intune is a built-in system and with all the open-source AI models now available, it is much safer to add information or clients' information into Microsoft Copilot because it is much more protected than ChatGPT and other AI devices.

I would rate my overall experience with Microsoft Intune a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Last updated: Mar 6, 2026
Flag as inappropriate
PeerSpot user
Senior Developer at wealthcompany
Real User
Top 20
Jun 1, 2026
Centralized remote management has simplified onboarding and strengthened endpoint security
Pros and Cons
  • "Microsoft Intune has positively impacted our organization by giving us a more centralized and consistent way to manage endpoints, especially as remote and hybrid work become more common."
  • "One area where Microsoft Intune could be improved is troubleshooting and reporting."

What is our primary use case?

I have been working with Microsoft Intune for around three to four years. My experience has mainly been endpoint management, device enrollment, application deployment, compliance policies, Windows updates, and supporting remote workforce management.

A recent example is onboarding a batch of new laptops for remote employees using Microsoft Intune. We use Windows Autopilot and Intune to enroll the device automatically. Once the user signs in with their corporate credentials, the required security policies, compliance settings, Microsoft 365 applications, VPN configuration, and endpoint protection policies are applied without requiring manual intervention from the IT team.

Overall, the process was fairly smooth. We had our enrollment profiles, compliance policies, and application deployment properly standardized. One challenge we faced initially was with a few devices that were not correctly registered in the Autopilot before being shipped to users. In these cases, the enrollment experience was not as seamless and required some manual intervention from the support team. We also spent time fine-tuning application deployment and compliance policies because being too restrictive can generate unnecessary support tickets.

One additional area where we use Microsoft Intune regularly is compliance and security policy management. For example, when security requirements change, we can update device compliance settings with BitLocker policies, antivirus configuration, or application restrictions centrally instead of relying on users or local IT teams to make changes manually. We also use Microsoft Intune quite a bit for troubleshooting and device lifecycle management if a device is lost.

For our team, the most valuable aspect was actually centralized control combined with remote management. Before Microsoft Intune, tasks such as deploying new security policies, updating device settings, or removing access from lost devices often required local IT involvement or manual coordination. With Microsoft Intune, we could perform those actions from a single console, regardless of where the device was located.

What is most valuable?

In my experience, the best features of Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. If I had to pick one feature that stands out, it would be the ability to manage and secure devices remotely, whether it is deploying applications, enforcing security settings, or checking compliance status.

Microsoft Intune has positively impacted our organization by giving us a more centralized and consistent way to manage endpoints, especially as remote and hybrid work become more common. Before Microsoft Intune, device management often depended on local IT support and manual processes. With Microsoft Intune, we were able to enforce security policies, deploy applications, and monitor compliance from a single platform, regardless of where users were located.

Another feature that deserves a mention is compliance policy and conditional access integration. We found this particularly useful because device management is not just about deploying settings; it is also about ensuring that only compliant devices can access company resources. For example, if a device was missing required security controls, such as encryption, antivirus protection, or critical updates, it could be flagged as non-compliant and its access to certain resources could be restricted until the issue was resolved.

What needs improvement?

One area where Microsoft Intune could be improved is troubleshooting and reporting. While the platform provides lots of information, finding the root cause of a failed application deployment, policy conflict, or enrollment issue can sometimes require digging through multiple logs and views. Another area is third-party application management. Microsoft applications are generally straightforward to manage, but packaging, updating, and maintaining some third-party applications can still require additional effort.

One area I would especially mention is the overall administrator experience. Microsoft Intune has become much more capable over the years, but as Microsoft continues adding features, settings can sometimes be spread across different portals and policy types. For newer administrators, it can take time to understand where a particular configuration should be managed.

For how long have I used the solution?

I have been working in this field for the last four years.

What was our ROI?

Rather than one dramatic metric, we saw improvements across several operational areas after implementing Microsoft Intune. One noticeable outcome was onboarding efficiency. New devices could be provisioned and delivered to users with much less hands-on involvement from IT, which was especially helpful for remote employees. We also saw a reduction in support tickets related to application installation and device configuration because many of those settings were deployed automatically through Microsoft Intune policies.

What other advice do I have?

My advice to organizations considering Microsoft Intune is to spend time planning your enrollment and security strategy before deployment, rather than treating Microsoft Intune as just another endpoint management tool. Start with a small pilot group and validate enrollment, application deployment, compliance policies, and conditional access rules before rolling out broadly. We found that testing policies with a limited set of users helped avoid unexpected disruptions later.

From a governance and security perspective, I think this is one of the strongest parts of the platform. What I appreciate is that governance is not treated as a separate process. Device compliance, conditional access, encryption policies, application controls, and endpoint security settings all work together within the Microsoft ecosystem.

If we are talking about Microsoft's AI-driven capabilities within the broader Microsoft Intune and Microsoft security ecosystem, my experience has been generally positive in terms of accuracy and reliability. Features such as security recommendations, risk insights, compliance reporting, and automated remediation suggestions have usually been helpful as a starting point for investigation, rather than something we would apply without validation. In practice, the recommendations have been fairly accurate. I would rate this review a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 1, 2026
Flag as inappropriate
PeerSpot user
Cyber Security Analyst at a tech vendor with 51-200 employees
Real User
Top 5
May 13, 2026
Cloud-based management has transformed remote device security and streamlined hybrid work
Pros and Cons
  • "Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies."
  • "The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments."

What is our primary use case?

Microsoft Intune is used as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integration systems.

Microsoft Azure along with Microsoft 365 services are used for identity, device management, and security integrations in the hybrid environment.

What is most valuable?

My experience with Microsoft Intune involves securing remote user devices across Windows and mobile platforms.

Microsoft Intune is used to enforce device compliance policies like disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

One significant advantage is how well Microsoft Intune supports remote and hybrid work since devices can be managed and provisioned securely without needing them connected directly to the corporate network.

The ability to manage devices without direct connection to the core has impacted my team's day-to-day operations by making Windows Autopilot device provisioning much faster because new systems can be configured automatically with the right apps, policies, and security settings without manual IT setup.

Centralized management also helps because compliance can be monitored, updates can be pushed, and devices can be troubleshot from a single console instead of managing each one separately.

The best features Microsoft Intune offers include the integration with the broader Microsoft security ecosystem, which is a significant advantage, especially when combining Microsoft Intune with Azure AD Defender and conditional access policies for centralized security management.

The conditional access policy feature in Microsoft Intune helps my organization day-to-day by improving endpoint visibility, simplifying remote device management, and helping standardize security policies across both corporate and remote devices. It also reduces the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that previously took hours of manual configuration can now be completed much faster with minimal IT involvement, especially for remote employees.

What needs improvement?

The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent, and clearer error reporting for failed policies or applications installed would make administration much easier.

For how long have I used the solution?

Microsoft Intune has been used for more than one year.

What do I think about the stability of the solution?

Microsoft Intune is stable in my experience because of its strong integration with Microsoft 365 Azure services.

What do I think about the scalability of the solution?

Microsoft Intune scales very well for enterprise environments and handles a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features like automated policy deployment and centralized management help significantly as the environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

How are customer service and support?

The customer support for Microsoft Intune is excellent, and the support team is very helpful.

Which solution did I use previously and why did I switch?

A mix of traditional on-premises endpoint management tools and manual processes were previously used, but the transition to Microsoft Intune was made for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

How was the initial setup?

A good return on investment has been seen with Microsoft Intune mainly through reduced device provisioning time, lower manual support effort, and better centralized management for remote devices. Tasks like onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves a significant amount of admin time each week. A Microsoft commissioned Forrester study also reported measurable operations saving and productivity improvement with Microsoft Intune deployments.

What's my experience with pricing, setup cost, and licensing?

The experience with pricing, setup cost, and licensing for Microsoft Intune is reasonable if already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans. Setup was fairly smooth for standard deployments, but larger environments with complex policies and hybrid integrations required more planning and tuning. Licensing can also become a bit confusing once advanced Microsoft Intune Suite features and add-ons are added.

Which other solutions did I evaluate?

VMware Workspace ONE, JAMF, and MobileIron were evaluated before choosing Microsoft Intune.

What other advice do I have?

I advise others looking into using Microsoft Intune to plan device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when management and security standards are standardized early on.

Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies. This review has been rated an 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 13, 2026
Flag as inappropriate
PeerSpot user
reviewer2832981 - PeerSpot reviewer
Cloud Administrator at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
May 7, 2026
Cloud management has simplified securing devices and apps while protecting corporate data
Pros and Cons
  • "Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs."
  • "Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed."

What is our primary use case?

Microsoft Intune is used to deploy business apps, manage BYOD, enforce security policies, and secure company resource access.

For device management, Microsoft Intune is used to manage and secure corporate-owned iOS, Android, Windows, and Mac OS devices from a centralized cloud platform. For application deployment, business-critical apps, in-house apps, and store apps are deployed remotely to employee devices across multiple locations such as retail stores. Remote actions including performing a remote wipe, selective wipe, device reset, lock, or troubleshooting actions are performed if a device is lost, stolen, or compromised.

Day-to-day operations include compliance monitoring, zero-touch deployment, tracking devices' compliance status, and generating reports for audit and security governance. With zero-touch deployment, new devices are provisioned automatically with required apps, settings, and policies using services such as Windows Autopilot.

What is most valuable?

The best features that Microsoft Intune offers include device management, application management, app protection policies, Conditional Access, compliance policies, and remote actions.

Mobile device management is relied upon for centralized management of iOS, Android, Windows, and Mac OS devices from a single cloud console. For mobile application management, company apps and data are managed and protected without fully controlling personal devices, which is very useful for BYOD. Conditional Access integration works with Microsoft Entra ID to allow access only from compliant and secure devices. Remote device actions include selective wipe, device lock, passcode reset, and device restart options for security incidents. Compliance policies automatically check whether devices meet security standards such as encryption, OS version, password strength, and antivirus status.

Cloud-based management requires no on-premise infrastructure, reducing maintenance costs and improving scalability. Microsoft ecosystem integration provides seamless integration with Microsoft 365, Microsoft Defender, and Microsoft security tools.

The positive impact of Microsoft Intune on my organization includes improved data security by protecting sensitive company data from unauthorized sharing, copy-paste, or downloads. Better compliance is ensured by making certain that devices and apps meet security policies before accessing business resources. Risk of data leakage is reduced through selective wipe that removes only corporate data if an employee leaves or a device is lost.

What needs improvement?

Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed. The main improvements needed are stronger Mac OS management, faster policy synchronization, and easier troubleshooting.

For how long have I used the solution?

I have been working in my current field for two and a half years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune's scalability is high as a cloud-based platform through licensing expansion and API integration such as Microsoft Graph.

How are customer service and support?

The customer support provides strong documentation, admin support, and ticketing services, though complex issue resolution can take time. Overall, the support is good.

Which solution did I use previously and why did I switch?

Previously, VMware Workspace ONE and ManageEngine Endpoint Central were used. Microsoft Intune is a very good platform and best for Microsoft ecosystem and cloud-based management, which is why the switch to Microsoft Intune was made.

What was our ROI?

A return on investment has been seen because on-prem servers no longer need to be maintained. The main advantage experienced in my organization is device management transitioning to a cloud-based model for easier management, which also translates into time saved and money saved.

Measurable outcomes include reduced time for device setup because Microsoft Intune automates device provisioning and policy deployment, which reduces manual setup time for new employee devices. For example, new laptops can be automatically configured with required apps, policies, and settings during onboarding, reducing setup effort for IT teams.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune's pricing, setup cost, and licensing are good. According to the price, it is very cost-effective, offers strong Microsoft integration, and is secure while licensing is also good.

Which other solutions did I evaluate?

Before choosing Microsoft Intune, other options were evaluated such as VMware Workspace ONE, which is good for multi-platform enterprise management, and IBM MaaS360.

What other advice do I have?

Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs. I recommend Microsoft Intune for its very good features, including device management, application management, app protection, remote actions, and compliance policies. This review has an overall rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 7, 2026
Flag as inappropriate
PeerSpot user
Suraj Varma - PeerSpot reviewer
Network Security Engineer at Digitaltrack
Real User
Top 5Leaderboard
Apr 30, 2026
Centralized management has reduced device provisioning time and simplifies endpoint security
Pros and Cons
  • "With Microsoft Intune, we set up the device within 20 to 30 minutes, reducing the provisioning time by 70 to 80%, and it has also reduced the IT workload by 40 to 60%."

    What is our primary use case?

    My main use case for Microsoft Intune is to secure, manage, and monitor all the endpoint devices from a central platform. I use Microsoft Intune to secure and manage endpoint devices by enrolling a new laptop automatically when a user signs in with corporate credentials, providing security settings and applications without any manual intervention for the IT team.

    How has it helped my organization?

    Microsoft Intune has positively impacted my organization in many ways, enabling us to perform remote actions and have device lifecycle control, such as remote wipe, reset device, and lock the device, along with role-based access control.

    These positive impacts translate into real results for my team by saving a good amount of time. With Microsoft Intune, we set up the device within 20 to 30 minutes, reducing the provisioning time by 70 to 80%, and it has also reduced the IT workload by 40 to 60%.

    What is most valuable?

    The best features Microsoft Intune offers include centralized device management and automating provisioning, which is really helpful with this device.

    Out of centralized device management and automated provisioning, I find centralized device management most valuable because it gives us good visibility from a single place, allowing me to see all the devices, whether their compliance is okay or not, and their security posture from a single console for real-time control and response.

    What needs improvement?

    I have not seen any kind of challenge with Microsoft Intune; it is working well and providing deep, built-in visibility that improves troubleshooting steps, though I believe detailed customized reporting can be improved.

    For how long have I used the solution?

    I have been using Microsoft Intune for more than three years.

    What do I think about the stability of the solution?

    Microsoft Intune is stable.

    What do I think about the scalability of the solution?

    Scalability with Microsoft Intune is good, handling the growth of the organization over time.

    How are customer service and support?

    The customer support for Microsoft Intune is good in their technical aspects and provides great support to our IT teams.

    Which solution did I use previously and why did I switch?

    From the start, we have been using Microsoft Intune and did not switch from a different solution.

    How was the initial setup?

    Microsoft Intune is deployed in my organization through the public cloud.

    What was our ROI?

    We have seen a return on investment with Microsoft Intune, including time-saving and money-saving outcomes.

    Which other solutions did I evaluate?

    We have not gone for evaluation of other options before choosing Microsoft Intune.

    What other advice do I have?

    My advice for others considering Microsoft Intune is to deploy it as it will really help build a foundation for their identity first, aligning Microsoft Intune with their identity setup by starting with a pilot phase and keeping policies simple during the initial design. Microsoft Intune is deployed in my organization through the public cloud, and we do use Azure as our cloud provider. I would rate this solution an 8 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Apr 30, 2026
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.