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Senior Developer at wealthcompany
Real User
Top 20
Jun 1, 2026
Centralized remote management has simplified onboarding and strengthened endpoint security
Pros and Cons
  • "Microsoft Intune has positively impacted our organization by giving us a more centralized and consistent way to manage endpoints, especially as remote and hybrid work become more common."
  • "One area where Microsoft Intune could be improved is troubleshooting and reporting."

What is our primary use case?

I have been working with Microsoft Intune for around three to four years. My experience has mainly been endpoint management, device enrollment, application deployment, compliance policies, Windows updates, and supporting remote workforce management.

A recent example is onboarding a batch of new laptops for remote employees using Microsoft Intune. We use Windows Autopilot and Intune to enroll the device automatically. Once the user signs in with their corporate credentials, the required security policies, compliance settings, Microsoft 365 applications, VPN configuration, and endpoint protection policies are applied without requiring manual intervention from the IT team.

Overall, the process was fairly smooth. We had our enrollment profiles, compliance policies, and application deployment properly standardized. One challenge we faced initially was with a few devices that were not correctly registered in the Autopilot before being shipped to users. In these cases, the enrollment experience was not as seamless and required some manual intervention from the support team. We also spent time fine-tuning application deployment and compliance policies because being too restrictive can generate unnecessary support tickets.

One additional area where we use Microsoft Intune regularly is compliance and security policy management. For example, when security requirements change, we can update device compliance settings with BitLocker policies, antivirus configuration, or application restrictions centrally instead of relying on users or local IT teams to make changes manually. We also use Microsoft Intune quite a bit for troubleshooting and device lifecycle management if a device is lost.

For our team, the most valuable aspect was actually centralized control combined with remote management. Before Microsoft Intune, tasks such as deploying new security policies, updating device settings, or removing access from lost devices often required local IT involvement or manual coordination. With Microsoft Intune, we could perform those actions from a single console, regardless of where the device was located.

What is most valuable?

In my experience, the best features of Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. If I had to pick one feature that stands out, it would be the ability to manage and secure devices remotely, whether it is deploying applications, enforcing security settings, or checking compliance status.

Microsoft Intune has positively impacted our organization by giving us a more centralized and consistent way to manage endpoints, especially as remote and hybrid work become more common. Before Microsoft Intune, device management often depended on local IT support and manual processes. With Microsoft Intune, we were able to enforce security policies, deploy applications, and monitor compliance from a single platform, regardless of where users were located.

Another feature that deserves a mention is compliance policy and conditional access integration. We found this particularly useful because device management is not just about deploying settings; it is also about ensuring that only compliant devices can access company resources. For example, if a device was missing required security controls, such as encryption, antivirus protection, or critical updates, it could be flagged as non-compliant and its access to certain resources could be restricted until the issue was resolved.

What needs improvement?

One area where Microsoft Intune could be improved is troubleshooting and reporting. While the platform provides lots of information, finding the root cause of a failed application deployment, policy conflict, or enrollment issue can sometimes require digging through multiple logs and views. Another area is third-party application management. Microsoft applications are generally straightforward to manage, but packaging, updating, and maintaining some third-party applications can still require additional effort.

One area I would especially mention is the overall administrator experience. Microsoft Intune has become much more capable over the years, but as Microsoft continues adding features, settings can sometimes be spread across different portals and policy types. For newer administrators, it can take time to understand where a particular configuration should be managed.

For how long have I used the solution?

I have been working in this field for the last four years.

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September 2026
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What was our ROI?

Rather than one dramatic metric, we saw improvements across several operational areas after implementing Microsoft Intune. One noticeable outcome was onboarding efficiency. New devices could be provisioned and delivered to users with much less hands-on involvement from IT, which was especially helpful for remote employees. We also saw a reduction in support tickets related to application installation and device configuration because many of those settings were deployed automatically through Microsoft Intune policies.

What other advice do I have?

My advice to organizations considering Microsoft Intune is to spend time planning your enrollment and security strategy before deployment, rather than treating Microsoft Intune as just another endpoint management tool. Start with a small pilot group and validate enrollment, application deployment, compliance policies, and conditional access rules before rolling out broadly. We found that testing policies with a limited set of users helped avoid unexpected disruptions later.

From a governance and security perspective, I think this is one of the strongest parts of the platform. What I appreciate is that governance is not treated as a separate process. Device compliance, conditional access, encryption policies, application controls, and endpoint security settings all work together within the Microsoft ecosystem.

If we are talking about Microsoft's AI-driven capabilities within the broader Microsoft Intune and Microsoft security ecosystem, my experience has been generally positive in terms of accuracy and reliability. Features such as security recommendations, risk insights, compliance reporting, and automated remediation suggestions have usually been helpful as a starting point for investigation, rather than something we would apply without validation. In practice, the recommendations have been fairly accurate. I would rate this review a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 1, 2026
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Cyber Security Analyst at a tech vendor with 51-200 employees
Real User
Top 5
May 13, 2026
Cloud-based management has transformed remote device security and streamlined hybrid work
Pros and Cons
  • "Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies."
  • "The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments."

What is our primary use case?

Microsoft Intune is used as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integration systems.

Microsoft Azure along with Microsoft 365 services are used for identity, device management, and security integrations in the hybrid environment.

What is most valuable?

My experience with Microsoft Intune involves securing remote user devices across Windows and mobile platforms.

Microsoft Intune is used to enforce device compliance policies like disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

One significant advantage is how well Microsoft Intune supports remote and hybrid work since devices can be managed and provisioned securely without needing them connected directly to the corporate network.

The ability to manage devices without direct connection to the core has impacted my team's day-to-day operations by making Windows Autopilot device provisioning much faster because new systems can be configured automatically with the right apps, policies, and security settings without manual IT setup.

Centralized management also helps because compliance can be monitored, updates can be pushed, and devices can be troubleshot from a single console instead of managing each one separately.

The best features Microsoft Intune offers include the integration with the broader Microsoft security ecosystem, which is a significant advantage, especially when combining Microsoft Intune with Azure AD Defender and conditional access policies for centralized security management.

The conditional access policy feature in Microsoft Intune helps my organization day-to-day by improving endpoint visibility, simplifying remote device management, and helping standardize security policies across both corporate and remote devices. It also reduces the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that previously took hours of manual configuration can now be completed much faster with minimal IT involvement, especially for remote employees.

What needs improvement?

The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent, and clearer error reporting for failed policies or applications installed would make administration much easier.

For how long have I used the solution?

Microsoft Intune has been used for more than one year.

What do I think about the stability of the solution?

Microsoft Intune is stable in my experience because of its strong integration with Microsoft 365 Azure services.

What do I think about the scalability of the solution?

Microsoft Intune scales very well for enterprise environments and handles a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features like automated policy deployment and centralized management help significantly as the environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

How are customer service and support?

The customer support for Microsoft Intune is excellent, and the support team is very helpful.

Which solution did I use previously and why did I switch?

A mix of traditional on-premises endpoint management tools and manual processes were previously used, but the transition to Microsoft Intune was made for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

How was the initial setup?

A good return on investment has been seen with Microsoft Intune mainly through reduced device provisioning time, lower manual support effort, and better centralized management for remote devices. Tasks like onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves a significant amount of admin time each week. A Microsoft commissioned Forrester study also reported measurable operations saving and productivity improvement with Microsoft Intune deployments.

What's my experience with pricing, setup cost, and licensing?

The experience with pricing, setup cost, and licensing for Microsoft Intune is reasonable if already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans. Setup was fairly smooth for standard deployments, but larger environments with complex policies and hybrid integrations required more planning and tuning. Licensing can also become a bit confusing once advanced Microsoft Intune Suite features and add-ons are added.

Which other solutions did I evaluate?

VMware Workspace ONE, JAMF, and MobileIron were evaluated before choosing Microsoft Intune.

What other advice do I have?

I advise others looking into using Microsoft Intune to plan device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when management and security standards are standardized early on.

Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies. This review has been rated an 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 13, 2026
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September 2026
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reviewer2832981 - PeerSpot reviewer
Cloud Administrator at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
May 7, 2026
Cloud management has simplified securing devices and apps while protecting corporate data
Pros and Cons
  • "Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs."
  • "Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed."

What is our primary use case?

Microsoft Intune is used to deploy business apps, manage BYOD, enforce security policies, and secure company resource access.

For device management, Microsoft Intune is used to manage and secure corporate-owned iOS, Android, Windows, and Mac OS devices from a centralized cloud platform. For application deployment, business-critical apps, in-house apps, and store apps are deployed remotely to employee devices across multiple locations such as retail stores. Remote actions including performing a remote wipe, selective wipe, device reset, lock, or troubleshooting actions are performed if a device is lost, stolen, or compromised.

Day-to-day operations include compliance monitoring, zero-touch deployment, tracking devices' compliance status, and generating reports for audit and security governance. With zero-touch deployment, new devices are provisioned automatically with required apps, settings, and policies using services such as Windows Autopilot.

What is most valuable?

The best features that Microsoft Intune offers include device management, application management, app protection policies, Conditional Access, compliance policies, and remote actions.

Mobile device management is relied upon for centralized management of iOS, Android, Windows, and Mac OS devices from a single cloud console. For mobile application management, company apps and data are managed and protected without fully controlling personal devices, which is very useful for BYOD. Conditional Access integration works with Microsoft Entra ID to allow access only from compliant and secure devices. Remote device actions include selective wipe, device lock, passcode reset, and device restart options for security incidents. Compliance policies automatically check whether devices meet security standards such as encryption, OS version, password strength, and antivirus status.

Cloud-based management requires no on-premise infrastructure, reducing maintenance costs and improving scalability. Microsoft ecosystem integration provides seamless integration with Microsoft 365, Microsoft Defender, and Microsoft security tools.

The positive impact of Microsoft Intune on my organization includes improved data security by protecting sensitive company data from unauthorized sharing, copy-paste, or downloads. Better compliance is ensured by making certain that devices and apps meet security policies before accessing business resources. Risk of data leakage is reduced through selective wipe that removes only corporate data if an employee leaves or a device is lost.

What needs improvement?

Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed. The main improvements needed are stronger Mac OS management, faster policy synchronization, and easier troubleshooting.

For how long have I used the solution?

I have been working in my current field for two and a half years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune's scalability is high as a cloud-based platform through licensing expansion and API integration such as Microsoft Graph.

How are customer service and support?

The customer support provides strong documentation, admin support, and ticketing services, though complex issue resolution can take time. Overall, the support is good.

Which solution did I use previously and why did I switch?

Previously, VMware Workspace ONE and ManageEngine Endpoint Central were used. Microsoft Intune is a very good platform and best for Microsoft ecosystem and cloud-based management, which is why the switch to Microsoft Intune was made.

What was our ROI?

A return on investment has been seen because on-prem servers no longer need to be maintained. The main advantage experienced in my organization is device management transitioning to a cloud-based model for easier management, which also translates into time saved and money saved.

Measurable outcomes include reduced time for device setup because Microsoft Intune automates device provisioning and policy deployment, which reduces manual setup time for new employee devices. For example, new laptops can be automatically configured with required apps, policies, and settings during onboarding, reducing setup effort for IT teams.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune's pricing, setup cost, and licensing are good. According to the price, it is very cost-effective, offers strong Microsoft integration, and is secure while licensing is also good.

Which other solutions did I evaluate?

Before choosing Microsoft Intune, other options were evaluated such as VMware Workspace ONE, which is good for multi-platform enterprise management, and IBM MaaS360.

What other advice do I have?

Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs. I recommend Microsoft Intune for its very good features, including device management, application management, app protection, remote actions, and compliance policies. This review has an overall rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 7, 2026
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Levis Karangwa - PeerSpot reviewer
Product Ready Trainer (Prt) | Scim – Microsoft Intune at a consultancy with 5,001-10,000 employees
Real User
Top 5
Feb 5, 2026
Centralized device policies have simplified support, while the admin portal still needs usability gains
Pros and Cons
  • "Microsoft Intune has broad capabilities, particularly with mobile device management, with excellent management features like the ability to push configuration policies to all devices across the company and manage them effectively, strong configuration and compliance capabilities, and valuable application management that centralizes applications in one place and makes configuring or deploying them much easier."
  • "The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness."

What is our primary use case?

Microsoft Intune is used for technical support. We handle client cases and help in the resolution of cases from post-commercial support. We have not yet moved to premium cases, but we provide technical support for any issues with Microsoft Intune.

What is most valuable?

Microsoft Intune has broad capabilities, particularly with mobile device management. The management features are excellent, especially the ability to push configuration policies to all devices across the company and manage them effectively. The configuration capabilities are strong, and the compliance features are also really good.

The application management is a valuable feature because it makes the process easier by centralizing applications in one place, which contains most of the things needed when configuring or deploying applications. This is a really good feature to use in Microsoft Intune.

What needs improvement?

The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness. The admin portal is something that still needs improvement, though I believe it will be updated in the future.

The admin portal has not yet been updated to the level of other admin portals such as Entra, Microsoft 365 admin portal, and compliance portals. It is usable and can be used, but it is not as user-friendly as those other admin portals when compared side by side.

For how long have I used the solution?

I have been working with Microsoft Intune for about two months, starting in December, and I am now in my third month as the product ready trainer for Microsoft Intune here in Rwanda. It has not been that long, but because it is a new technology we are supporting, the experience has been valuable.

What do I think about the stability of the solution?

During the time I have been using Microsoft Intune, there have not been many issues. There have been no service incidents, no total shutdowns, and no lagging that I have observed. However, because we interact with customers and support them with Microsoft Intune cases, there have been some complaints from customers. Sometimes there is lagging, policies are not being pushed, or the eight hours of synchronization have passed without anything happening. For myself personally, I have not had any lags or downtime with Microsoft Intune as a product.

What do I think about the scalability of the solution?

Microsoft Intune is really scalable because it is broad and has many things and dedicators for various functions. The scalability is really good.

How are customer service and support?

There is a partnership since we support Microsoft cases. We deal with technical support for Microsoft coming from Microsoft Intune to other lines of business, so there is a partnership in place.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used Microsoft Intune.

How was the initial setup?

The initial setup is easy. It took me around thirty minutes, and the whole process was seamless because following the steps was straightforward. I would not classify it as difficult—it was easy.

What about the implementation team?

It is better to implement with a team due to the different efforts involved, but a single person can also complete the deployment. However, it is preferable to have a team.

What was our ROI?

Microsoft Intune provides a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The prices are good. The licenses are good, and since Microsoft Intune is mostly embedded in other licenses such as E5s, the pricing is customer-friendly. I cannot compare it to other licenses, but I think the pricing is really good.

Which other solutions did I evaluate?

There are alternate solutions, but not many. When talking about certificate handling, we do set up or support customers with certifications, but mostly this is done by a different support team, the on-premises team. I have not interacted very well with Cloud PKI because it is dealt with by a different team, mostly the security and compliance team. I do not have much experience with it, but I have interacted with it here and there.

What other advice do I have?

I have been a product ready trainer for Microsoft Intune for two months, but in the field of Microsoft technical support, I have been doing this for two years.

I have seen the CoPilot feature in Microsoft Intune, but I have not interacted with it much because the licensing we are using at the moment does not provide access to CoPilot. We do not have that access, and because it is also a feature in preview, we have not really interacted much with CoPilot in Microsoft Intune. However, I have interacted with CoPilot in other admin centers, and it is good.

We use the feature, and it has been beneficial.

With Microsoft Intune, you must always check the policies to ensure they are interacting with the devices. You must keep checking the compliance of the devices and the health of the devices. This is something you keep checking regularly, so you must always be looking after these things in Microsoft Intune. It really does require ongoing maintenance.

Organizations can implement Microsoft Intune successfully. My review rating for Microsoft Intune is seven point five.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Feb 5, 2026
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Microsoft 365 Support Engineer | Intune at Teleperformance
Real User
Top 20
Aug 21, 2025
Enhances response time with scheduled updates while offering clients remote assistance
Pros and Cons
  • "Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."
  • "I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes."

What is our primary use case?

My use case for Microsoft Intune involves working in the breaking fixed line.  I receive tickets when customers encounter errors or have doubts about the tool. I can explain the tool to clients, or I'll analyze the error. For example, if someone tries to use BitLocker but their device doesn't encrypt, I start my analysis of the policy the client created and try to fix the error.

What is most valuable?

The best features of Microsoft Intune are Windows Update rings. This is superior because you can schedule updates for quality, security, or OS system updates. It is beneficial because we can schedule work hours or after work hours to implement the updates. It helps me better understand client issues and increase my response time to deliver solutions to problems.

What needs improvement?

The areas that have room for improvement in Microsoft Intune include the Autopilot process. The ESP profile could be easier to use as many clients complain about it because if we don't deploy the ESP, the Autopilot doesn't work properly. These two configurations should be together when you create the Autopilot profile rather than separated.

Another tool that needs modifications is script deployments. When trying to deliver PowerShell scripts in the organization to apply wallpapers, it's very complicated to see if they return errors or how they show in the devices. Changing that would help significantly.

For how long have I used the solution?

I have used Microsoft Intune for a year and three months. I have been working for three years in the Microsoft line support. Before Microsoft Intune, I was the Exchange engineer from the support line too.

What do I think about the stability of the solution?

I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes.

What do I think about the scalability of the solution?

In my organization, I am the only one who works with Microsoft Intune. When I need to use my environment to test, I create approximately 20 users and start to deploy. In my role, I receive tickets from organizations that have thousands of devices requiring issue resolution in Microsoft Intune.

How are customer service and support?

From one to ten, I would rate the technical support at a 10.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I cannot compare Microsoft Intune with other solutions or vendors on the market because the only time I saw Microsoft Intune work with another solution was when I received a ticket about Mac OS where the organization used MDM Jamf to manage devices and started using Microsoft Intune. They tried to migrate to Microsoft Intune. This is the only collaboration I have seen between Jamf and Microsoft Intune.

What was our ROI?

Microsoft Intune saves eight hours per day. During my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment.

What's my experience with pricing, setup cost, and licensing?

The pricing for Microsoft Intune is very reasonable because organizations can pay without complaints. Microsoft Intune isn't sold standalone only. Organizations can buy Microsoft 365 Business Premium, which includes Microsoft Intune with the license. It's a reasonable price to use Microsoft Intune.

What other advice do I have?

I recommend Microsoft Intune to other users because it's a great tool to manage the environment. You can use it on one machine to deliver it to others. When you enroll these devices, the IT professional's life becomes easier to manage these machines because we can do everything remotely. I would rate Microsoft Intune overall as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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JayPatel5 - PeerSpot reviewer
System Engineer at a computer software company with 501-1,000 employees
Real User
Top 20
Aug 20, 2025
Manage multiple devices remotely with policy implementation for seamless compliance
Pros and Cons
  • "What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time, and I can manage everything remotely from anywhere."
  • "I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process."

What is our primary use case?

In my career, I have used Microsoft Intune for about four or five months during my internship at my previous company, which is a global organization where I learned about Microsoft Intune and Entra Admin. I was using the cloud-based system all of the time. I am knowledgeable about many aspects and can manage requirements as needed, including device management and application management. I can handle whatever part of the premises needs to be taken care of.

What is most valuable?

What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time. I can manage everything remotely from anywhere. There are policies I can implement for compliance on several things, such as for sales teams, finance management teams, or tech teams. I can focus on the segment where I'm implementing policies or accessibility and manage it very quickly. Microsoft Intune brings all our endpoint and security management tools into one place, and we can minimize the endpoint and security management aspects. The security doesn't need further development as it already has multi-factor authentication options. If we want to add another option, we can mail a QR code; if the organization has that QR code, any employee can access it similar to multi-factor authentication. By using Microsoft Intune, we can protect our system through security checks, allowing us to define which party can access our system from remote locations. There are various applications being utilized for remote functions, and with our firewall in place, we don't need to worry about security.

What needs improvement?

The downside of Microsoft Intune is that in a fast-moving world, most people are using AWS or Azure. Specifically, cloud-based technologies nowadays manage this stuff automatically after deployments, particularly for application purposes. For application and device management, I suggest combining them in a mode where managing both things could have shortcuts throughout the system. For instance, when applying anything to a tech team, it should automatically apply to their applications on phones as well. There should be a system already designed, and as a developer, I believe I can design that type of framework.

For how long have I used the solution?

I have used Microsoft Intune for about four or five months.

What do I think about the stability of the solution?

I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process. It functions adequately sometimes; nothing is 100% perfect.

What do I think about the scalability of the solution?

The scalability of Microsoft Intune is quite good; it won't affect the work environment or struggle with multiple PCs. For large-scale use, there might be timing issues during installations or setups, which requires more time.

How are customer service and support?

I have contacted technical support many times, and they respond quite accessibly, making it easy to reach out to them.

How would you rate customer service and support?

How was the initial setup?

It takes around 45 minutes to set it up for me.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune doesn't require any maintenance; the only cost involved is paying for the package on a yearly or monthly basis.

Which other solutions did I evaluate?

I haven't tried using any alternatives to Microsoft Intune. There is a system with Google that has its endpoint system, but I haven't used it. Most people around me are using Microsoft.

What other advice do I have?

On a scale of one to ten, I would give Microsoft Intune a rating of eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2814237 - PeerSpot reviewer
Network Engineer at a outsourcing company with 1,001-5,000 employees
Real User
Top 5
Apr 17, 2026
Centralized device policies have improved security and simplify remote management tasks
Pros and Cons
  • "We have definitely seen a good return on investment, as it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely."
  • "Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups."

What is our primary use case?

I have been using Microsoft Intune for around a year now. I have worked on Microsoft Intune on a few cases mainly for device management and policy setup. Recently I used Microsoft Intune to push security policies and apps to company devices and make sure everything stays compliant.

I have also used it for remote troubleshooting and resetting devices and to enforce compliance policies such as password rules and device encryption.

What is most valuable?

I think the best features are its very easy device management, strong security policies, and the ability to manage everything remotely from one place.

Device management is easy because I can control and monitor all devices from one dashboard and the security policies stand out since they help enforce things such as passwords, encryption, and compliance automatically.

App management is really useful. I can easily deploy and update apps remotely, and it integrates well with other Microsoft services which makes everything smoother.

It has improved security and made device management much easier. Plus, it saves a lot of time since most things can be handled remotely.

What needs improvement?

I think it could be improved by making the interface a bit more user-friendly and simplifying some policy configurations as they can feel a bit complex at times.

Reporting could be more detailed and easier to understand and sometimes troubleshooting or support takes time. That part could be improved as well.

For how long have I used the solution?

I am working in my current field for three years or more.

What do I think about the stability of the solution?

Microsoft Intune is generally stable and reliable for day-to-day use but sometimes you might see delays or minor issues since it is cloud-based.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable. You can manage thousands of devices easily and since it is cloud-based, it can grow with the organization without major changes.

How are customer service and support?

Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups.

Which solution did I use previously and why did I switch?

Earlier we were using basic manual setup and some on-premises tools, but we switched to Microsoft Intune for better cloud management, security, and easier remote access.

What was our ROI?

We have definitely seen a good return on investment. Roughly, it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely.

What's my experience with pricing, setup cost, and licensing?

Overall pricing was pretty reasonable. It is usually bundled with Microsoft 365. We did not have much separate setup cost and licensing is per user which makes it easy to scale as needed.

Which other solutions did I evaluate?

We looked at a few options such as VMware Workspace ONE and MobileIron, but Microsoft Intune fit better since we were already using Microsoft services.

What other advice do I have?

I would say plan your policies properly from the start and take time to understand them. Overall, Microsoft Intune is a solid and reliable solution for device management, especially if you are already in the Microsoft ecosystem. It really helps in simplifying security and remote management. I give this product a review rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 17, 2026
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AnandJoshi - PeerSpot reviewer
Software Engineer at Al Mulla Exchange
Real User
Top 5
May 18, 2026
Centralized endpoint management has simplified remote device security and compliance
Pros and Cons
  • "We saw a strong return on investment with Microsoft Intune, as it reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control while also enabling faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support."
  • "Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools."

What is our primary use case?

Microsoft Intune serves as our primary solution for centralized endpoint management and device security. We use it to manage laptops, mobile devices, application deployments, compliance policies, and remote configuration across the organization while supporting secure remote work and access control.

A common example of using Microsoft Intune for device security or remote configuration involves remotely enforcing security policies on employee laptops and mobile devices. Our team uses it to automatically apply encryption, password policies, antivirus settings, and compliance checks. It made device management much easier for remote employees because devices could be configured and secured without requiring users to visit the office or IT team physically.

What is most valuable?

The best features of Microsoft Intune are centralized device management, remote configuration, compliance policy enforcement, application deployment, and integration with the Microsoft security ecosystem. It also stands out for supporting remote work through cloud-based management, allowing IT teams to secure, monitor, and manage devices from anywhere while maintaining consistent security policies across the organization.

The most valuable feature for our team in Microsoft Intune has been centralized device management. It allows us to remotely manage, configure, and secure all company devices from a single platform, which greatly simplifies day-to-day IT operations. We can reduce manual setup time, improve consistency in security policies, and make supporting remote employees much more efficient.

Microsoft Intune has positively impacted our organization by improving endpoint security, simplifying device management, and supporting a remote workforce and operations. It reduced the manual effort required for configuring and maintaining devices, improved compliance enforcement, and gave the IT team centralized visibility and control over company-managed endpoints.

What needs improvement?

Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools. Reporting and analytics could also be more detailed and easier to customize, especially for large organizations managing diverse device environments.

For how long have I used the solution?

I have been using Microsoft Intune for the last 1.5 years.

What do I think about the stability of the solution?

In my experience, Microsoft Intune has been very stable and reliable for day-to-day endpoint management. We have experienced minimal downtime, and policy deployment and device synchronization generally work consistently. Most issues we encountered were related to specific device configurations or integration settings rather than platform reliability itself.

What do I think about the scalability of the solution?

Microsoft Intune scales very well as the organization grows. It can efficiently manage a large number of devices, users, and security policies from a centralized platform without significantly increasing administrative effort. Its cloud-based architecture and integration with enterprise Microsoft services makes it well-suited for expanding environments and remote workforce management.

How are customer service and support?

The customer support for Microsoft Intune was good.

How was the initial setup?

Our experience with pricing and licensing for Microsoft Intune was positive overall. Since it integrates well with the existing Microsoft enterprise licensing, the cost was manageable for our organization. The setup required some planning and configuration, but the centralized management and security capabilities provided good value compared to the manual effort it replaced.

What was our ROI?

We saw a strong return on investment with Microsoft Intune. It reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control. We also saw faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 18, 2026
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Architecte Cloud Microsoft 365 & Azure at Hodeian
Real User
Top 10
Feb 28, 2026
Unified device management has simplified deployments and strengthened everyday data protection
Pros and Cons
  • "Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers."
  • "In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU."

What is our primary use case?

For my clients, I had to perform application management and device management on Android, Windows, and a bit of iOS. My last experience with it was a few months ago.

What is most valuable?

From my perspective, the best features of Microsoft Intune are that it is straightforward and easy to use, except when dealing with complex issues. Generally, you can quickly achieve good results, and it works well. It simplifies the lives of administrators when using deployment and all the policies that you can employ. Microsoft Intune simplifies the deployment of devices, making it easier than before when people spent more time deploying and mastering devices and phones. Now it is easier, and you have some good features to protect the company's data directly out of the box, which is beneficial.

What needs improvement?

In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU. Something that reduces the need to dig through several menus and helps to find information more easily would be helpful. I also find it complicated for Apple devices since you need an Apple business number to manage them in Microsoft Intune, which requires contacting Apple or the reseller. There are some features that should be added to Microsoft Intune, especially concerning the CCM. Some features you cannot accomplish in Microsoft Intune are arriving each day, so I am not worried about this part. The engine wind process and the Win32 application packaging in Microsoft Intune could be enhanced.

For how long have I used the solution?

I have been working with Microsoft Intune for several years, though not on a daily basis.

What do I think about the stability of the solution?

Overall, I assess the stability and reliability of Microsoft Intune as good. I do not remember having difficulties, except for local issues due to firewalls, which are not related to Microsoft Intune. Generally, it works.

What do I think about the scalability of the solution?

Microsoft Intune scales well with the growing needs of organizations, as I have used it in large companies without specific problems.

Which solution did I use previously and why did I switch?

Prior to adopting Microsoft Intune, I did not use any different solution for similar needs. The company I work for was already using Microsoft Intune, so I did not have to do a market study or check what other solutions could be available.

How was the initial setup?

Regarding deployment, I find it acceptable. Once you have gotten used to it the first time, it may be a bit complex, but once you have done it once, it is fine. You can repeat it afterward, and the learning curve is low, so it is easy to use it and to learn and master it.

What was our ROI?

Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers. The security features that come with it, along with its complete integration with Microsoft, make it efficient.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, I have no complaints about the price of Microsoft Intune for my customers as it is included in their licenses, and they seem satisfied with that. It is worth the license price.

What other advice do I have?

I would advise other organizations considering Microsoft Intune to take their time and to test thoroughly. You have to be careful with security and device protection, but I have not encountered specific difficulties using Microsoft Intune. I rate this review an 8.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Last updated: Feb 28, 2026
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Syed Arsalan - PeerSpot reviewer
Cloud Support Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
Feb 8, 2026
Unified endpoint control has improved remote support and streamlined policy-based device access
Pros and Cons
  • "Remote control is the feature I like the most, as I can take control of devices so that we can work hands-on and create access with access restrictions."
  • "Packages on different identity provider platforms that are not supported present challenges for package installation."

What is our primary use case?

I have been working with Microsoft Intune and other platforms such as MDM for the last three years. I worked for a competitor company, SOTI, which is an MDM-based company where I dealt with MDM, MAM, and other related functions. My experience includes enrolling devices and hands-on work with iOS, Android, MacBook, and Windows. I have developed good knowledge in these areas.

Currently, I am managing devices using other tools such as 42Gears and Jamf. When customers approach us wanting to enroll devices and implement policy restrictions, I use Microsoft Intune to add those restrictions. I handle scenarios where customers want to enroll devices and establish policy restrictions in their environment.

What is most valuable?

Remote control is the feature I like the most. I take control of devices so that we can work hands-on and create access with giving access restrictions. These are the features I value most, and pushing packages from the backend is also important.

With Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. This is an enterprise management tool. Any applications coming directly from the organization can be installed and deployed in the environment through device management so that customers can use them.

Microsoft Intune is handy. It is directly compatible with Active Directory, making Microsoft Intune more preferable.

What needs improvement?

When installing packages in higher versions, I faced some legacy issues.

Packages on different identity provider platforms that are not supported present challenges for package installation. Packaging issues are areas where I found legacy problems in Microsoft Intune. The initial deployment of Microsoft Intune is not straightforward and depends on the package being installed.

For how long have I used the solution?

I have been using Microsoft Intune for about one year.

What do I think about the stability of the solution?

During system upgrades or downgrades, maintenance is required. When upgrading the system, I need to coordinate with customers or other people. During this time, Microsoft Intune will not be operational. In the meanwhile, we can upgrade or downgrade the system according to customer requirements or any new updates coming to Microsoft Intune. We need a maintenance window during this process.

What do I think about the scalability of the solution?

Scalability sometimes depends entirely on the application being pushed in the backend. I would give it an eight out of ten. For scalability, I would give it an eight since there are times when we encounter errors while pushing applications in the environment. Sometimes it is entirely dependent on the compatibility between the application version type and the Microsoft Intune version type.

Which solution did I use previously and why did I switch?

I have worked with SOTI, which is one of the MDM companies and a similar product to Microsoft Intune. I used MobiControl MDM at that company.

How was the initial setup?

The overall complexity of the installation is easy. It depends on the package being installed. In the minimum, it takes approximately ten to fifteen minutes. The installation time depends on the packages being installed. If done through the cloud, it is manageable and one person can handle it.

What other advice do I have?

I have read all the job descriptions and have developed deep knowledge with Microsoft Intune. I do not use it in daily operations, but I have good practice with it. I have used Autopilot, not Copilot. Autopilot works when we push updates in the backend and they are automatically applied across entire devices through Active Directory or other backend cloud systems. I am not certain about the business perspective aspect, so I will not answer regarding that since those decisions are taken by business holders. Most of the time I resolve issues on my own. My overall review rating for Microsoft Intune is eight point five out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 8, 2026
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.