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Danny Nagdev - PeerSpot reviewer
Founder at LetsReflect
Real User
Top 5
Very helpful for managing remote devices, but it is very costly
Pros and Cons
  • "Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
  • "Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."

What is our primary use case?

We are mainly using Microsoft Intune for the security of people who are working from home. It is being used for BYOD.

We enforce and push policies and enforce security requirements through Microsoft Intune. We also use it for deploying applications and monitoring the devices remotely.

How has it helped my organization?

Microsoft Intune has simplified our mobile application management a lot. Managing devices that are in users' homes is very tough without Microsoft Intune. Remote management is very easy because of Microsoft Intune.

For maintaining our device security, the best feature is that it works with Azure Active Directory Premium One license. There is conditional access, which is something very unique, so if a machine is compliant and Microsoft Intune is installed on it, only then users can access our Office 365 data. It is not just a feature of Microsoft Intune but also of AD P1.

Microsoft Intune brings all of our endpoint and security management tools into one place. It has made our IT and security operations easy. With a single console, we can manage our devices.

Microsoft Intune provides full endpoint visibility and IT control across device platforms.

Microsoft Intune is simple, and it does not interfere at all with users. Users do not even know that Microsoft Intune is installed on the machine.

Application deployment through Microsoft Intune has affected the IT productivity in our organization. Previously, our IT department used to take remote control of the machine using some software. They used to manually do the installation, whereas now, they can simultaneously push an application on all the machines through Microsoft Intune. That saves us a lot of time and manpower.

Microsoft Intune has been helpful for securing hybrid work and protecting data on company and BYO devices. We have deployed BitLocker policies through Microsoft Intune to ensure that the data is encrypted on those devices. We have also disabled USB pen drives and other things on remote machines.

Microsoft Intune has improved our IT productivity a lot because we have remote users. If our users were local, it would not help much, but because we have remote users across the country, it helps a lot.

The improvement in IT productivity has also saved us costs. Previously, we needed more people to do the installations, remote monitoring, and all that, whereas now, with the single console of Microsoft Intune, all these tasks are much easier. A single person can manage hundreds of computers. We need three people less now.

Microsoft Intune has helped to reduce the risk of security breaches in our organization.

Microsoft Intune has helped us to consolidate vendors. With Microsoft Intune, security management is there and mobile device management is also there. Both these things could have been from a different vendor.

Microsoft Intune integrates well with other Microsoft products. It works well with other Microsoft products. There is a seamless integration.

What is most valuable?

Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune. We previously used to do this through group policy for Active Directory, and now, we use Microsoft Intune for managing devices. This is the best thing about Microsoft Intune.

Apart from Microsoft Windows, we can do remote device management of Android and iOS devices. We can enforce security policies for Android and iOS devices.

The user interface of Microsoft Intune is good. It is easy to use.

What needs improvement?

Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best.

Their support can also be better.

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Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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For how long have I used the solution?

I have been using Microsoft Intune for the last two years.

What do I think about the stability of the solution?

It is very stable. I have not had any issues. I would rate it a 9 out of 10 for stability.

What do I think about the scalability of the solution?

It is definitely scalable. I would rate it a 9 out of 10 for scalability.

How are customer service and support?

Their response time is poor, and the resolution capability is not good. Even after having a call with their customer care, there is a 50/50 chance of them solving the problem.

I would rate their support a 6 out of 10.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not buy any similar solution previously.

How was the initial setup?

For some customers, it is a hybrid deployment, and for some customers, it is a pure cloud deployment. Our customers are medium and large enterprises. They are not small businesses.

Its deployment is of medium complexity. If it is a hybrid environment, it is fairly complex. If it is a pure cloud environment, it is easy.

The deployment duration depends on the number of users we have or the number of computers we have. For a setup with 100 users or 100 computers, it takes about two weeks. It may require some troubleshooting and tweaking.

What about the implementation team?

One person is required for its deployment.

It does not require much maintenance from our side. It is normally always up to date. Once it is set, we do not need to touch it.

What's my experience with pricing, setup cost, and licensing?

I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a 7 out of 10 for pricing.

Which other solutions did I evaluate?

We evaluated a few solutions.

What other advice do I have?

I would recommend Microsoft Intune to others. If somebody has a Microsoft environment, Microsoft Intune is definitely the best solution for managing people who are working from home or remotely. 

It is improving day by day. New features are coming up.

I would rate Microsoft Intune a 7 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Chief Empowerment Officer at Acumor
Real User
Reduces management burden and allows us to remotely wipe devices
Pros and Cons
  • "The feature of remotely wiping devices in Microsoft Intune is what I prefer the most."
  • "Microsoft Intune has definitely reduced management burdens."
  • "In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."
  • "In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them."

What is our primary use case?

My main use cases for Microsoft Intune are to manage devices, remotely wipe lost devices, and enforce device security.

How has it helped my organization?

Microsoft Intune has definitely reduced management burdens. It has helped us significantly. 

Microsoft Intune has changed my customers' abilities regarding app discovery, deployment, and automatic updating. They use it extensively.

What is most valuable?

The feature of remotely wiping devices in Microsoft Intune is what I prefer the most. When employees come and go, we can remotely wipe devices. This is what we primarily use it for.

What needs improvement?

In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows.

Microsoft Intune can be improved by integrating Lighthouse and making it easier for partners to manage customer devices. They have remote help in Microsoft Intune, but they charge a license for it. For partners who manage thousands of devices, they should not charge, as it could be integrated with Lighthouse to provide remote support and better help customers.

It is at times slow. It takes time in the backend whenever we push out enterprise apps or reset devices.

For how long have I used the solution?

I have been using Microsoft Intune for approximately five years.

What do I think about the scalability of the solution?

Microsoft Intune meets my needs for scaling and is scalable.

How are customer service and support?

It's good. We pay for premium support, so we receive good support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also experimented with Google's solution before choosing Microsoft Intune. The main difference was that Google only supports Chromebook and doesn't handle Windows, so we use Microsoft Intune for Windows.

What was our ROI?

The return on investment when using Microsoft Intune is good. It has been helpful for us and our customers. 

What's my experience with pricing, setup cost, and licensing?

It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us.

Which other solutions did I evaluate?

We considered TeamViewer. We went for Intune because it is included with our Business Premium licensing, so we don't have to pay extra for it.

What other advice do I have?

I would rate Microsoft Intune an eight out of ten. To make Microsoft Intune a perfect ten, they could provide remote help for partners with Lighthouse, make it easier to enroll all devices, and make it faster.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
David Heighton - PeerSpot reviewer
Senior Systems Engineer at CallTower Inc.
Real User
Top 20
Its security integration offers a view into different vulnerabilities and enables us to secure them more effectively
Pros and Cons
  • "Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."
  • "I rate Intune 10 out of 10."
  • "Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."
  • "Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

What is our primary use case?

Our primary use case for Intune has been securing our desktops. We now also use it to secure our servers, which started about a year ago.

How has it helped my organization?

Before, we used to reactively track down issues and fix security holes. Now, we're more proactive, stopping threats before they occur rather than reactively removing them afterward. This change helps stop the spreading of security issues.

What is most valuable?

Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively. It's easy to use. There isn't a huge learning curve. It doesn't take long to get in and figure out where everything is. 

The application management feature's automatic updates help a lot, especially when we need to push updated scripts and apps to our desktops. We can update quickly instead of getting everybody to download and install it. 

What needs improvement?

Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial.

For how long have I used the solution?

I've been using Microsoft Intune for about seven years.

What do I think about the stability of the solution?

There are no problems with Intune's stability. 

What do I think about the scalability of the solution?

Scalability is great. We've had no issues scaling it across different environments, managing multiple Office 365 tenants and servers with no problems.

Which solution did I use previously and why did I switch?

We used System Center Configuration Manager before moving to Intune. It's essentially an upgrade that allows us to manage both desktops and servers.

How was the initial setup?

The initial setup had some issues, primarily with understanding scattered documentation, but it was resolved without much difficulty.

What about the implementation team?

We deployed Intune in-house with our internal IT staff.

What was our ROI?

We are saving at least two or three hours a day since implementing Intune.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on pricing, setup costs, or licensing.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Intune.

What other advice do I have?

I rate Intune 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Mark-Morris - PeerSpot reviewer
Cloud Solution Specialist & End User Architect at a computer software company with 51-200 employees
Real User
Top 10
Cloud integration reduces hands-on IT support and increases productivity
Pros and Cons
  • "The most valuable feature of Microsoft Intune is its scalability."
  • "The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."

What is our primary use case?

I use Microsoft Intune for endpoint management. I administer Intune for many clients, and I also use Bring Your Own Device (BYOD) application protection policies.

What is most valuable?

The most valuable feature of Microsoft Intune is its scalability. It helps reduce hands-on IT support, especially with remediations. Since it is a cloud solution, there is no need for on-premises infrastructure to support endpoints. Endpoint Analytics is considered very useful, although it can be slow. Endpoint Privilege Management greatly increases productivity by allowing admin rights to be assigned to individual applications.

What needs improvement?

The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly.

For how long have I used the solution?

I have used Microsoft Intune since more than 2019, so approximately three years.

What was my experience with deployment of the solution?

For me, the deployment is not complicated, but it is a complicated process overall.

What do I think about the stability of the solution?

Microsoft Intune is generally stable but slow. I would rate its stability at eight out of ten.

What do I think about the scalability of the solution?

I would rate Microsoft Intune's scalability ten out of ten. Being a cloud solution increases its scalability.

How are customer service and support?

The technical support for Microsoft Intune is slow to respond and not great. I try to avoid using it because of its slowness. If you can get through to technical support, it is great, but the triage process is lackluster. I would rate their technical support five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used Symantec Altiris. I switched to Microsoft Intune for native cloud support, as Altiris was not native at the time with cloud support.

What was our ROI?

Using Microsoft Intune saves costs by reducing the need for hands-on IT support. It has improved our ROI by lowering licensing costs due to the consolidation of vendors.

What other advice do I have?

I rate Microsoft Intune eight out of ten because it is improving all the time. The biggest lesson is that all solutions must be integrated, especially in the journey to the cloud. It is important to keep up-to-date with changes in Intune to ensure all adaptations are utilized.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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GauravMukherjee - PeerSpot reviewer
IT Infra Lead at Coforge Growth Agency
Real User
Top 20
Easy to package applications and manage device updates through Intune

What is our primary use case?

We use endpoint management, both SCCM and Intune, so it is a hybrid model that we use in order to manage applications, patching, updates, and operating system deployment with Intune. We also use Autopilot for deployment.

How has it helped my organization?

Intune has been effective in managing various mobile devices. It would be Apple Business Manager for Apple devices, the iOS tray. It's easier to manage from Intune compared to Android. I've recently heard that Android devices will no longer be managed from Intune. The MDM part is moving away.

Intune's app management feature for supporting business operations is very easy and seamless for an admin to package applications on Intune. It's also very easy to track logs on the end-user device to understand deployment or push failures. Application management works really seamlessly with Intune.

Moreover, Intune has made it very easy to package and deploy LOB apps like MSI and MSI X applications available on the Microsoft Store. This is very helpful.

Intune brings all of the endpoint and security management tools into one place. Microsoft has integrated all its cloud platforms, like Defender for Endpoint and Intune for endpoint management. We can easily manage the Defender part from the Defender portal for endpoints, and it's very easy to track vulnerabilities on the Defender portal as well. 

It's just a matter of installing the Defender client on a device, and we can easily see all the scan results from that device on the portal. So it's very easy and simple, and the security information is all on the dashboard, ready to be presented to the client.

Automatic updating can be challenging for apps not available on the Microsoft Store. We need to package and download those apps, and it's not just pushing them; we need to create scripts to uninstall previous versions. That's a caveat compared to SCCM, where we can integrate third-party tools to manage third-party applications. I hope they will soon integrate something like Patch My PC. Apart from that, it's good.

We don't use the advanced endpoint analytics but, we use the basic features available on the dashboard. We have various data sources and get a lot of reports from there.

We also don't use Intune PKI as of now because we manage PKI from our on-prem environment. But we have seen that BYO CA (Bring Your Own CA) is now available on Intune. We can bring our own CA to reduce the load on the on-prem infrastructure. That's one of the features we need to test.

Overall, Intune provides a more secure and easily monitored environment, with live and native support, unlike other tools. For example, we might get data that is seven days old with other tools, but with Intune, we get data that's only eight hours old. This helps us understand what applications run on a particular machine and which operating system is installed. Intune has saved us time and provides valuable features.

What is most valuable?

The best features are application and update management. In the context of updates, it's very easy to manage device updates through Intune because they pull updates directly from the internet. We don't have to select and push updates as we do with SCCM. 

For application management, we have many options for packaging applications. 

The overall user experience of Microsoft Intune a ten out of ten. There are certain limitations, but I would still rate it ten out of ten compared to Jamf, Tanium, and BigFix. I find Intune far better and easier to use.

I also tested the enterprise application management feature. The way we are packaging using Windows 32 apps and LOB apps. These are pretty simple to manage.

We recently introduced Copilot on Microsoft 365 portal to help draft emails. We were highly dependent on Grammarly before, but Copilot has replaced it and saved us the licensing cost. That's one way we use Copilot.

Copilot won't protect our environment. It's just an AI tool. Defender is responsible for protecting our environment. Copilot can answer our questions quickly, without needing to browse through Google or a browser. It's integrated into almost every application. We can click on it and ask our questions.

Copilot has reduced the load of typing. We can just give it a brief instruction, like "draft an email to my manager regarding a new joiner," and it generates a draft. This saves us time and typing effort. We just need to proofread it.

We've only seen Copilot so far. We haven't tested any other AI tools in Intune yet. Copilot is very useful, and it's a Microsoft product.

What needs improvement?

The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments. However, it's easy to manage Windows devices. Mac itself has a lot of restrictions. Linux and Mac operating system compatibility need improvement. Also, they need to work on making GPO (Group Policy Objects) compatible.

Microsoft needs to work on Autopilot and make it simpler at the end-user level.

We also face challenges managing group policy. Many group policy objects that we can manage from on-prem Active Directory can't be managed through Intune. That's something Microsoft needs to work on, and I'm sure they will.

For how long have I used the solution?

I have been using it for more than four years. 

What do I think about the stability of the solution?

It is a stable solution. I would rate it a nine out of ten.

What do I think about the scalability of the solution?

Everyone in our organization uses this solution. But, for the project I am involved in, just 15 people use it. 

We have medium to enterprise businesses as our clients. 

I would rate the scalability an eight out of ten.

How are customer service and support?

The customer service and support are average. Sometimes I feel they don't even know about their product. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I can compare it to Tanium. When I was doing a POC in place of Intune, we needed to compare other tools as well. Tanium is a good tool, but I can't find any other tool that can replace Intune with so many features.

I like the user-friendliness of Intune's GUI and the fact that we get so many features under one roof has attracted our attention.

How was the initial setup?

The deployment of Intune depends on the environment in which it is being deployed. In our case, it was pretty simple because we didn't have much insight. However, depending on the requirements of a different environment, it can become complex.

The deployment takes a couple of months would be a good estimate. You need to plan everything and then execute, and migration is involved.

Intune works seamlessly with Microsoft Defender. With other security solutions, we see a lot of challenges. It depends on the complexity and scale of the environment. But it's really compatible with Defender and Intune integrates well with other security solutions.

Intune requires maintenance. It requires internet access because we need to manage certificates, check on the DMF file, and clean up stale devices.

What was our ROI?

It has helped admins immensely in order to manage those endpoint devices. With other tools, the device needs to be on the office network or VPN. Intune removes this dependency. 

We can manage devices through the internet, and we won't miss any devices that are offline.

It has saved 60% of our time. I can't put an estimate on cost savings, but it has saved a huge cost because we don't have to manage infrastructure anymore.

What's my experience with pricing, setup cost, and licensing?

It's a little expensive, but it's worth having.

What other advice do I have?

Compared to other tools in the market, Intune is a good tool to go with. It's a little expensive, but it's really good because we have almost everything under the same umbrella. The features that Microsoft offers are not available in BigFix, Tanium, or Canvas. But it also depends on your budget.

I would definitely recommend it. We get promoted features, and it's easy to use. The ease of use is really attractive for admins, especially compared to other tools.

Overall, I would rate it a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2535702 - PeerSpot reviewer
Mobility support engineer at a consultancy with 10,001+ employees
Real User
We can implement a MAM policy and protect the devices without touching them
Pros and Cons
  • "We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."
  • "We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

What is our primary use case?

I work for a company that deploys all of its iOS and Android devices on Intune. It can manage company and personal mobile devices. We have 150,000 users.

How has it helped my organization?

It helps us secure hybrid work. Some users work on company devices at the company, and some use personal devices. We have set app configuration and protection policies in Intune.

When customers travel, they carry their tablets or cell phones, so they need to access corporate resources, such as emails, chats, and files. Instead of carrying their laptops, they can easily access corporate services from their tablets or mobile phones. 

Intune increases productivity by 80 to 85 percent. Since adding Intune, our budget has increased. We are trying a few new things, and corporate is doing data testing. We've also had to purchase more licenses. The budget has increased, but it's worth it. 

What is most valuable?

We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand. 

Microsoft brings all my endpoint and security tools into one place. Intune and endpoint manager are there. We can control our devices at the maximum level. I'm fully satisfied with Intune. 

With the application management feature, we can manage Google Play and publish applications from there. Per user requirements, we can deploy applications to Intune and to the user machines.

What needs improvement?

We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate.

We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices.

For how long have I used the solution?

I have used Intune for more than two years.

What do I think about the stability of the solution?

I rate Intune 10 out of 10 for stability. We've had no issues.

What do I think about the scalability of the solution?

I rate Intune 10 out of 10 for scalability.

How are customer service and support?

I rate Microsoft support seven out of 10. When Microsoft support engineers can't resolve an issue, they refer it to the technical department, which will come back in a month. Then, you have to explain the entire issue from the start. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before Intune, we used IBM MaaS360. Intune is more flexible. With the IBM product, we had to contact their product team to make any changes. Intune is more customizable. 

How was the initial setup?

The deployment is a little complex. We previously had an on-premises data center, but we have migrated everything to the cloud in the past six months. Implementing Intune took months. We have two data centers: Bangalore and Kolkata. Migrating a lot of data was a lot of work. After deployment, it requires no maintenance.

What's my experience with pricing, setup cost, and licensing?

Intune isn't cheap, but it's fairly priced.

Which other solutions did I evaluate?

I tried the AWS but the user interface is not as good as Intune's.

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Blueberry Media
Real User
Top 20
Makes configuration and monitoring easy, and helps with security and compliance
Pros and Cons
  • "It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."
  • "We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

How has it helped my organization?

Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

What is most valuable?

It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

What needs improvement?

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

For how long have I used the solution?

I have been using Microsoft Intune since 2022.

What do I think about the stability of the solution?

It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a seven out of ten for scalability.

How are customer service and support?

We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any similar solution previously. We had some software for remote access and admin control.

I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

How was the initial setup?

For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

What about the implementation team?

We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

What was our ROI?

We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

What's my experience with pricing, setup cost, and licensing?

It is expensive. The cost depends on the license that we choose.

The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

What other advice do I have?

We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

I would rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior DevOps Engineer at o9
Real User
Is user-friendly, requires minimal administration, and helps secure our devices and data
Pros and Cons
  • "The most valuable feature of Intune is the user-friendly portal for end users."
  • "One drawback of Intune is that we cannot find devices based on a user's region or location."

What is our primary use case?

We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

We implemented Intune to improve our compliance.

How has it helped my organization?

Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

Microsoft Intune Suite is a great tool for MDM.

We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

Copilot helped simplify our IT and security operations overall.

Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

What is most valuable?

The most valuable feature of Intune is the user-friendly portal for end users.

What needs improvement?

One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Intune is stable. We have not encountered any downtime.

What do I think about the scalability of the solution?

Intune scales to our needs.

How are customer service and support?

The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

What was our ROI?

Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.