Microsoft Intune Reviews

Microsoft Intune is used for mobile device management, specifically for MDM. The implementation was done in-house without working directly with Microsoft or local partners.

Microsoft Intune offers almost everything that an MDM solution has to offer, and recently the gap between Mac computers and other devices has been closed. The ability to push software to end devices is particularly valuable.

I am using the Enterprise Application Management features of Microsoft Intune Suite, which includes software deployment and related functionality. Since Microsoft Intune is used predominantly for MDM, when anybody enrolls through the company portal, their mobile device automatically goes through a BYOD process and enforces all required app and security settings at a very fine granular level. For example, users cannot copy content from Outlook or Edge to WhatsApp or other third-party tools.

Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide.

I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

I have been working with Microsoft Intune for the past seven to eight years.

I have not noticed any issues with the stability and reliability of Microsoft Intune, though this does not mean there has not been any downtime. There could have been downtime, but it has not been noticeable.

Microsoft Intune is brilliant for scalability and is excellent for scaling purposes. While my organization has a relatively fixed user base, I am aware from experience that this product scales effectively.

The technical support and customer service team of Microsoft are really good. With premier support from Microsoft, my experience has been brilliant.

For mobile management, I have used BlackBerry in the past.

There are significant differences between Microsoft Intune and BlackBerry products, both in terms of cons and pros. From a security perspective, Microsoft Intune is brilliant, and while BlackBerry is very good with security, Microsoft Intune offers operating system based containerization provided by iOS, whereas BlackBerry has its own proprietary containerization. This proprietary approach gives security teams a sense of safety. These are some of many differences, though my knowledge of BlackBerry is dated and I cannot provide extensive detail.

The deployment of Microsoft Intune eight years ago was pretty straightforward. Enabling it provided instant access, and I did not face any problems. The setup was very intuitive.

Microsoft Intune is definitely cost-effective because I have an E5 license that includes this product. If I were not using it, it would not be cost-effective, but since we are actively using it, it is becoming cost-effective.

Microsoft Intune comes along with the E5 license package.

Microsoft Intune Suite's cloud PKI for certificates is not being used.

Copilot in Microsoft Intune is not being used, though Copilot is used generally as an interface with Office applications, including the Office extension with Word, Excel, and PowerPoint. For example, I can tell Copilot to create a presentation and it will generate something for me. Copilot is not being used for security purposes.

Microsoft Intune is used with Azure cloud, and there is also an integration with SCCM.

Microsoft Intune has only an administrator experience rather than a user experience interface, and it is pretty adequate. Microsoft Intune is user-friendly.

There are a couple of aspects that Microsoft Intune could make easier. I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

The decision to implement Microsoft Intune was made because of the E5 license. The overall review rating for this solution is 6.

It is not restricted to a single purpose. It involves a combination of taking control of systems and handling the configuration for clients. We have multiple projects for enhancing Microsoft 365 security for clients with multiple use cases. 

We are a consultancy. We take projects from clients and get them ready for business use.

Within a single MDM solution, Microsoft Intune provides everything. It is time-efficient and cost-effective because with a single license, we are getting multiple options.

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. 

Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license.

We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

There are areas for improvement. When pushing anything from Microsoft Intune, the sync timing is 48 hours. While sometimes it takes 5 to 10 minutes, the official period given by Microsoft is within 48 hours, which can be time-consuming for policies, applications, or patches.

Another issue occurs when deploying large applications of 10GB or 15GB - they sometimes crash due to network issues. Additionally, there are some security-related issues that need improvement. Microsoft will likely address these areas as product development continues.

I have been using Microsoft Intune for three years.

I would rate it an eight out of ten for stability. 

The scalability of Microsoft Intune is increasing because organizations are testing it. As a Microsoft product, it is the best-rated solution for device management globally. Organizations continue to expand their use cases of Microsoft Intune day by day.

We manage approximately 60,000 Windows devices, 10,000 Android devices, and 5,000 to 6,000 iOS devices, totaling around 80,000 to 90,000 devices.

I would rate them a ten out of ten. When we need assistance and raise a ticket, we always get good support for our issues. When anything goes wrong, we get in touch with Microsoft engineers to resolve the issues.

Positive

In the current market, there are several Mobile Device Management (MDM) solutions available. I also work with Jamf, which is particularly effective for managing Apple devices. Microsoft Intune provides excellent management capabilities for Windows and Android devices as well. The user experience is generally smooth, and users typically encounter very few issues. Overall, it's a strong solution in the market.

Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS. Jamf only handles Apple ecosystems. Jamf excels in Apple ecosystem management with sync periods of one to two minutes for policies and applications, and their security and algorithms are very fast. However, for overall management of all operating systems, Microsoft Intune is the best solution, allowing management of four operating systems with a single license.

Microsoft Intune definitely saves time because we don't need to look for managing Android devices with other MDM solutions or Apple devices with Jamf.

It depends on the environment. Cloud deployment is easier because everything is hosted on the cloud. On-premises environments can be more difficult as each organization has its own setup.

In terms of maintenance, it requires patching. We do the updates before pushing them to the clients. We test on our test devices. Once we find it is okay, after one or two weeks, we deploy in phases.

Compared to other MDMs, it is cost-effective because it is included in the O365 or Microsoft 365 license. It is cheaper compared to others.

It is a partner purchase. We have a relationship with OEM.

We have the Copilot license with a Microsoft 365 E3 or E5 license, though we are not using it directly through Microsoft Intune. Everything is manual for us currently. 

Based on my experience, I would rate Microsoft Intune a nine out of ten, leaving room for improvement. We recommend it because it's the only solution for managing all operating systems. It's also user-friendly for both IT systems and users with licenses.

My main use case for Microsoft Intune is endpoint management and security, where I use Microsoft Intune to manage devices, deploy applications, enforce compliance policies, and maintain security configurations across Windows endpoints.

A common example of how I use Microsoft Intune for endpoint management and security in my organization is onboarding a new laptop, where I use Microsoft Intune to enroll the device, deploy required applications such as Microsoft 365, apply security policies, and enforce compliance settings automatically. This ensures the device is ready for use and meets company security standards without requiring manual configuration by IT.

In addition to device management, I also use Microsoft Intune for compliance, monitoring, and application lifecycle management, which helps to maintain a consistent device posture and quickly identify devices that fall out of compliance, supporting both security and operational requirements.

The features I find most valuable in Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. Windows Autopilot is another feature that stands out because it simplifies device provisioning and helps to deliver a more consistent onboarding experience for end users.

Windows Autopilot has made device onboarding much easier for my team; instead of manually preparing laptops, I can ship a device directly to the user, and once they sign in with their corporate credentials, the required applications, policies, and configurations are applied automatically. This reduces setup time, minimizes the manual effort for IT, and provides a more consistent experience for users, regardless of their location.

Another feature worth mentioning is the compliance and reporting capabilities, which give visibility into device health, security status, and policy compliance from a single console. I also appreciate the flexibility of managing devices remotely, which has been particularly useful for supporting users in different locations without requiring hands-on IT involvement.

Microsoft Intune has positively impacted my organization by giving a centralized way to manage and secure devices across the organization, improving consistency in how devices are configured, updated, and monitored, and making it easier to support remote users as many management and troubleshooting tasks can be performed without needing physical access to the device.

One noticeable outcome I have seen since using Microsoft Intune is a reduction in the time required to provision and configure new devices, as policy applications and security settings are deployed automatically, making the onboarding process much more streamlined. I also see fewer support requests related to device configuration because users receive a more standardized setup from the start.

One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected. I would like to see more simplified reporting and clearer visibility into policy conflicts, especially in larger environments where multiple configurations are applied to the same device.

Another area I will mention is application management; while deploying Microsoft applications is generally straightforward, managing and troubleshooting some third-party applications can require additional effort. I would also like to see more proactive recommendations around device health, compliance, and deployment issues so that administrators can identify and address potential problems earlier. Overall, the platform is strong, but these enhancements would further improve the day-to-day administrative experience.

From a governance and security perspective, I think Microsoft Intune is very strong, as it allows me to enforce compliance policies, manage device configurations, and integrate with conditional access to help ensure that only compliant devices can access company resources. Regarding AI capabilities, I see the value more in the intelligent insights and recommendations rather than fully automated decision-making, with features that highlight security risks, compliance gaps, or device health issues helping administrators to prioritize actions and improve overall security posture.

In my experience, the AI-driven insights and recommendations in Microsoft Intune have generally been accurate and useful, providing a good starting point for identifying compliance issues, security risks, or device health concerns. That said, I still treat them as recommendations rather than automatic decisions.

In my organization, Microsoft Intune is deployed as a public cloud service, and since Microsoft Intune is cloud-native, I use it to manage devices, applications, and compliance policies across different locations without relying on on-premise management infrastructure. This approach has worked well for supporting both office-based and remote users through a centralized management platform.

I primarily use Microsoft Azure as the cloud provider, which provides a seamless foundation for device management, identity, and compliance, as Microsoft Intune is closely integrated with Microsoft Entra ID and other Microsoft security services.

My advice for others looking into using Microsoft Intune is to start with a pilot group before rolling Microsoft Intune out across the organization, as this helps to validate the device. I would rate this solution a nine out of ten.

The main use case for Microsoft Intune is for approximately 150 end users in a nonprofit organization where I have implemented it.

The best feature of Microsoft Intune is that it managed the endpoints. Microsoft Intune is the endpoint management tool that allows us to keep the apps updated, push the app to the endpoint, and manage them. Management became easier with Microsoft Intune.

I switched away from Microsoft Intune because it cannot manage the MacBook very well.

I have used Microsoft Intune for approximately five years.

Microsoft Intune is stable.

Microsoft Intune is a scalable solution.

Microsoft has no support available. There are only two or three support options, and Microsoft never has support for that. They only provide documents.

Negative

We are not using Microsoft Intune anymore. I used Microsoft Intune last year, and then we changed to something else.

My experience with the deployment of Microsoft Intune is easy. Microsoft has very detailed instructions, and everything is on the cloud, which makes the deployment easy.

Good documentation was available.

The pricing for Microsoft Intune is cheap with no additional cost.

We moved to Enable. Enable can manage all the devices really well, including the MacBooks.

I did not use the cloud PKI with Microsoft Intune. I used Copilot but not Copilot for Microsoft Intune last year. Copilot did not help at all with Microsoft Intune for us. The main benefit of Microsoft Intune is that it comes with Microsoft, which was the major reason we tried it. Microsoft Intune was reliable for us mostly. I gave this review a rating of 5.

I use Microsoft Intune for daily operational tasks such as device and onboarding, enrollment, adding new devices or mobiles using Autopilot or manual enrollment, policy management, application deployment, and user access control. These are my main use cases for Microsoft Intune in my day-to-day work. The main advantage of Microsoft Intune is that it does not require much time to prepare a single device for a single user. It usually takes twenty to thirty minutes, and no IT touch is needed for it.

A few best features according to me are that Windows Autopilot's zero-touch deployment stands out because we do not require any IT person to configure anything for the user base, along with centralized device management and application deployment. These are my best features.

The zero-touch deployment with Autopilot makes my life easier by allowing us to ship laptops directly to the user, where the user logs in via their mail, and the device automatically configures. For example, we have created policies according to the group, so we create a user on that group, and there is no need for manual imaging or complete setup, so it is done via zero-touch deployment.

For application deployment, we can deploy an application on hundreds of devices without touching the device, which helps me with massive operational efficiency. Access control is also a good example because we have created users based on a tier group, which helps me a lot.

Microsoft Intune impacts my organization positively by saving significant time via faster onboarding; there is no requirement for manual imaging or setup. It takes two to three hours per device manually, but via Autopilot, it is zero-touch deployment and takes thirty minutes for onboarding. Another aspect is centralized management; we have a single console for all devices, whether mobile or Windows, which reduces the dependency on on-site IT support and provides faster issue resolution.

I have not faced any significant issues until now, and Microsoft Intune is good. It can improve for new users; in the starting phase, we found that the logs are too complex or scattered.

I have been using Microsoft Intune for the last three years.

Microsoft Intune is stable.

Microsoft Intune's scalability is generally very strong; it can handle thousands to hundreds of thousands of devices.

Before, we were using Active Directory on our on-premises network, so according to that, the cost is a little bit high. We did not use any solution previously before adopting Microsoft Intune.

If we go manually, it usually takes two to three hours, but via Microsoft Intune, it usually takes twenty to thirty minutes per user. The on-site IT team can focus on other tasks.

The pricing is a little bit high.

We did not evaluate other options before choosing Microsoft Intune.

If we go manually, it usually takes two to three hours, but via Microsoft Intune, it usually takes twenty to thirty minutes per user. The on-site IT team can focus on other tasks. I strongly advise others looking into using Microsoft Intune because of its features.

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

I have used Microsoft Intune for almost three years.

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

Microsoft Intune scales effectively with the growing needs of the organization.

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

I did not consider any other solutions before selecting Microsoft Intune.

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

I have been using Microsoft Intune for the last three years in my infrastructure. I use Microsoft Intune to manage all my devices via a single dashboard on the basis of groups.

For device management, I use application management control to determine which apps can access corporate data, restrict third-party apps, and handle all related tasks. Security and compliance enforcement is done via Microsoft Intune only. For security rules, I implement password strength, MFA, and encryption policies.

Microsoft Intune is deployed in our public cloud, and I use Azure as the cloud provider.

The best features that Microsoft Intune offers in my experience are MDM, MAM, mobile application management, and automated policy deployment.

The core Microsoft Intune capability of MDM allows me to enroll and manage devices including Windows, iOS, Android, Mac, and Linux, which enables me to manage them securely and compliantly at scale. Additionally, the logs, compliance reporting, and reports have been invaluable.

Microsoft Intune has positively impacted my organization by providing many benefits. The headache of IT management has decreased, and it has provided stronger security with less friction. Much faster device setup and onboarding has helped me in various ways.

Customer support can be improved and simpler policy management can be implemented. All the features I have mentioned are great and helped me rate the solution highly, but there are areas for improvement. For example, troubleshooting could be made easier, and simpler policy management can be achieved.

I have been working with this solution for more than four years.

Microsoft Intune is stable.

Microsoft Intune is highly scalable, and scalability is one of the strongest advantages.

Customer support is good, but it can be improved.

I was not using any different solutions before Microsoft Intune, as I was directed to upgrade to Microsoft Intune without evaluating alternatives.

Before using Microsoft Intune, device onboarding and setup usually took hours or a full day. Now via Microsoft Intune, I can complete this process in minutes.

I am partnered with Microsoft for implementation.

Microsoft Intune has provided me ROI on both money and time saved. Additionally, fewer IT personnel are required now.

I have not evaluated any other options before choosing Microsoft Intune.

I strongly advise others to use Microsoft Intune for managing company assets and security posture. I would rate this solution a 9 out of 10.

We are using Microsoft Intune to check device compliance issues, enrolling, patching policies, and deploying applications in end-user devices. We check device status in our Microsoft Intune portal. 

We are using managed policies through Microsoft Intune. We deploy applications through Microsoft Intune. We deploy Windows versions and patches through Microsoft Intune.

Microsoft Intune helps to maintain compliance, deploy applications in end-user devices, and patch Windows updates.

We are protecting our environment by implementing security policies through Microsoft Intune. We can create policies and manage them. We can block access in our users' profiles so they cannot access anything apart from the company site. We have also blocked sites. They cannot install any third-party applications. We have blocked that to secure the user's profile and the system.

The most important feature of Microsoft Intune is that you can patch or allow access to the end-user profile without opening the Active Directory in the jump server. You can access Microsoft Intune in a browser portal and access all functions. You can check all the details of the user's profile and system details. You can find out why a device is under non-compliance, check it, and find the root causes. You can also enroll devices at your own end. 

We can do any updates in Windows through Microsoft Intune. However, due to access limitations, we are unable to deploy certain security features on end-user devices. 

I have been using Microsoft Intune for the last one year.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

We have a lot of clients with 800 to 900 users in multiple countries.

I would rate their support a seven out of ten.

Positive

The initial setup is easy.

Microsoft Intune does not require any maintenance from our end.

It is very safe. All companies are moving to the cloud, and Microsoft Intune has approximately 30% to 40% market share.

Microsoft Intune is the best solution available. We can connect with any device and handle all queries, which sets it apart from other tools available in the market. Most companies are ensuring that Microsoft is their partner as it provides the best solutions. Microsoft Intune is the most growing tool in the market currently.

All MNCs prioritize the security of their products, tools, and users. Microsoft Intune helps maintain this security by deploying necessary patches and implementing policies effectively.

I would rate Microsoft Intune a nine out of ten.

My Microsoft Intune use case does not involve custom packaging or PKI. I have deployed Microsoft Intune cloud for all of our endpoints, which includes laptops as well as our corporate-issued cell phones.

It's great for device management. Using hte Micorosoft Defender suite using some Intune features allows us to deploy those security tools a lot quicker than we would otherwise. Without Intune, you'd be running from machine to machine, or you could be issuing individual policies. You may have to create a task sequence in SCCM. All those things delay where our clients wanna get to, which is a safer, happier future, and Intune allows them to get there a little bit quicker.

Time to live - how fast can we move a client from a higher-risk state to a lower one, and how can InTune facilitate that. It's a great roadmap for deploying policies. 

We're able to deploy security policies through it, it's essential towards our hardening, not just internally as a company, but for our clients.

Using Copilot in Microsoft Intune allows me to quickly search for devices that are most out of date that have a security feature about to expire or need patching to prevent their OS from becoming stale. It allows me to search for unwanted apps that might be installed. I can do that naturally in the user interface, but having that chatbot in the top right, especially if I'm not in Intune every day, is really helpful. If I'm using Intune every day, I know where to go, but for that first time, Copilot is beneficial. When I need it to compute anything for me, Copilot is there.

I have been playing around with the analytics features of Microsoft Intune. I mainly use Microsoft Intune analytics for taking that data that exists and bringing it into Power BI dashboards to make it visible to our clients, showing them all the operating systems in their environment and where the latest patches are, and then from there creating plans. The insights, even though we're talking about charts and graphs, are super valuable to customers who might not otherwise know what's in their ecosystem or the current state of things within their ecosystem.

It allows you to also search for unwanted apps that might be installed. Now you can go do that naturally in the user interface. Having that little chat bot in the top right, especially if you're not in Intune every day, is really helpful. Obviously, if you're using Intune every day, you know where to go. However, for that first time, Copilot helps. And then if you needed to actually compute anything for you, obviously, Copilot helps as well.

We've used the advanced endpoint analytics to take existing data and bring it into our BI dashboards and from there, create plans. The insights are super valuable to customers who might otherwise know what's within their ecosystem.

Not having to reimage machines every summer is a huge, huge task that's gone. Limiting trips to a physical help desk has been saving us a lot of time.

Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune. A lot has been done, but there can always be more. Regarding third-party migrations from other MDM solutions, customers want to get into Intune because they own it already as part of their Microsoft Suite, so helping with that crosswalk would be desperately needed and would make it faster for customer adoption, leading to greater satisfaction.

There was a steep learning curve when I did it; however, they've fixed a lot of the bugginess. It just works now. It's nice. 

I started using Microsoft Intune back in 2016. I was there for multiple generations of it where it started, and then watching it really take off in 2018, 2019, to it now being the de facto device management platform in the industry.

I assess Microsoft Intune's performance or reliability as being about 99.9% uptime.

I find Microsoft Intune to be unlimited in scalability. I'm not worried about it and I think the same applies for our customers too; I don't think they are worried either. Intune can handle a lot.

Customer service and technical support for Microsoft Intune are very good. As a partner, I'm treated well. I already know the product, so the questions I ask tend to be more precise. I could see if someone is completely new, they would have to learn the questions to ask. For me, I have no issue. When something arises, I get a pretty good answer.

Positive

I have considered and used some CrowdStrike security tools that we had on phones to try to do some of that. Fortunately, that's all gone and it's all Defender and Intune managed devices now.

Intune is part of the Microsoft suite. So if you're using parts of the Microsoft suite, it makes sense to use all of it versus having to go to, like, another thing. Right? There are too many things within Microsoft. There are a million other things that when you start mixing up, like, I'm gonna get this from here and that from there. And it's really hard to ask people to be professionals at multiple different product suites.

We have the solution deployed to all of our devices. 

The biggest improvement in my endpoint management since implementing Microsoft Intune is not having to re-image machines every summer, which is a huge task that's gone, along with whatever my re-image cycle was, and then limiting trips to a physical help desk.

The pricing structure for Microsoft Intune is not complex. It's very simple because it comes with the Microsoft Suite whether it's E3 or E5, and it automatically includes Intune. I think there could be better documentation on what that actually means. We end up in many conversations about whether we are appropriately licensed for various features. I think the answer is always affirmative, but people want to confirm because they don't want to deploy things that they don't own for their own compliance.

We did not consider other options. 

I selected Microsoft Intune over other endpoint management products because it's part of the Microsoft Suite. If I'm using parts of the Microsoft Suite, it makes sense to use all of it versus having to use another solution. There are too many things within Microsoft; there are many other things when I start mixing up getting different components from different places, and it's really hard to ask people to be professionals at multiple different product suites.

I rate Microsoft Intune a nine out of ten, noting they could improve their Linux and open-source Android support.

My main use case for Microsoft Intune is to manage all the endpoints and use the conditional access policies to manage all the applications for Microsoft.

In my organization, we are using M365 with Microsoft Intune, and we do not want users to access their email on any non-managed devices, so we manage devices with Microsoft Intune and the Exchange, meaning online exchange mail is only accessible on Microsoft Intune managed devices. This is the use case we are following.

For Microsoft Intune, we also use it for patching our devices because patching is very critical for us, and Microsoft Intune helps us to get all the patches centrally without going to any further third-party sites. It is helpful, and it also gives me options to see the vulnerabilities on all the Microsoft Intune-joined devices.

The best feature of Microsoft Intune is the zero-touch device provisioning, which is very helpful to reduce the manual imaging, as we do not want any dependencies on local engineers to install the OS manually, and it is easy to manage our devices from remote sites. It also increases the compliance which we follow and helps to reduce the time to deployment, allowing us to customize the OS with the software our company uses, making it ready to go.

Microsoft Intune impacts our organization positively by reducing the time for our engineers, allowing them to focus on other important tasks. It provides a complete overview of all the endpoints managed by Microsoft Intune, showing which systems are critical, not critical, healthy, and not healthy, and how many devices comply with our organization's policies. It also reduces the risk of data being shared outside of our devices.

Microsoft Intune reduces the time of our engineers, cuts down costs for the deployment of our endpoints managed by Microsoft Intune, and helps to improve compliance and the security policies we wanted to apply on endpoints, which was not happening earlier. Now it is working fine.

For improving Microsoft Intune, it sometimes feels laggy, taking some time to implement any policies on machines. I understand it's dependent on the network, but some other device management applications implement changes more quickly. This lag is the only gap I see.

There should be an easy guide to getting started with Microsoft Intune. As an admin, I feel we need clear steps to follow based on the licenses we have purchased. Best practices for Microsoft Intune would help us utilize all its features fully, giving us confidence and better value for our investment. Currently, we have to figure it out on our own.

I have been using Microsoft Intune for four years.

Previously, without Microsoft Intune, we were using a manual method by booting all laptops with USBs after procuring them to our office. We installed the OS and all the applications, provided antivirus, configured the Outlook Exchange, and other user profiles, then sent those laptops via delivery to any remote users located anywhere in India. This process reduced the time and cost of delivery, as we can now send laptops directly to users without going through our office, and it has significantly reduced the time for deployment of applications, images, and configurations which can now happen remotely.

Sometimes, the AI gives options that are not available, making it difficult, leading us to search repeatedly. While the AI understands we have purchased only basic licenses, it typically provides generic answers related to the complete feature set of Microsoft Intune, making it tricky. This occurs only sometimes, as most of the time, the AI's output is accurate.

Microsoft Intune AI is one of the most valuable AI-driven capabilities within Microsoft Intune, with its integration with Microsoft Security Copilot and AI-based analytics for endpoint management, detecting compliance issues, application failures, risky devices, and deployment problems proactively. It helps us analyze compliance issues, and if we ask the AI to improve compliance or reduce application failures and risky devices, it provides answers that make managing Microsoft Intune easy.

For remote management, we use Microsoft's default application, Quick Assist, which is helpful as we do not have to depend on any third-party applications, making it easy. We can also use the remote wipe if anything goes wrong.

The cloud provider we use for deploying Microsoft Intune is Microsoft.

In my experience, Microsoft Intune licensing and pricing mainly depend on the size of the organization, security requirements, and whether it is purchased standalone or as part of the Microsoft 365 subscription. We are using M365 and Microsoft Intune together, with my organization preferring Microsoft Intune through Microsoft 365 E3 or E5 because it includes endpoint manager capabilities along with security and identity services. The setup cost feels lower compared to other software in the market.

I would rate this product an eight out of ten.