Microsoft Intune Reviews

Microsoft Intune is used for technical support. We handle client cases and help in the resolution of cases from post-commercial support. We have not yet moved to premium cases, but we provide technical support for any issues with Microsoft Intune.

Microsoft Intune has broad capabilities, particularly with mobile device management. The management features are excellent, especially the ability to push configuration policies to all devices across the company and manage them effectively. The configuration capabilities are strong, and the compliance features are also really good.

The application management is a valuable feature because it makes the process easier by centralizing applications in one place, which contains most of the things needed when configuring or deploying applications. This is a really good feature to use in Microsoft Intune.

The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness. The admin portal is something that still needs improvement, though I believe it will be updated in the future.

The admin portal has not yet been updated to the level of other admin portals such as Entra, Microsoft 365 admin portal, and compliance portals. It is usable and can be used, but it is not as user-friendly as those other admin portals when compared side by side.

I have been working with Microsoft Intune for about two months, starting in December, and I am now in my third month as the product ready trainer for Microsoft Intune here in Rwanda. It has not been that long, but because it is a new technology we are supporting, the experience has been valuable.

During the time I have been using Microsoft Intune, there have not been many issues. There have been no service incidents, no total shutdowns, and no lagging that I have observed. However, because we interact with customers and support them with Microsoft Intune cases, there have been some complaints from customers. Sometimes there is lagging, policies are not being pushed, or the eight hours of synchronization have passed without anything happening. For myself personally, I have not had any lags or downtime with Microsoft Intune as a product.

Microsoft Intune is really scalable because it is broad and has many things and dedicators for various functions. The scalability is really good.

There is a partnership since we support Microsoft cases. We deal with technical support for Microsoft coming from Microsoft Intune to other lines of business, so there is a partnership in place.

I have only used Microsoft Intune.

The initial setup is easy. It took me around thirty minutes, and the whole process was seamless because following the steps was straightforward. I would not classify it as difficult—it was easy.

It is better to implement with a team due to the different efforts involved, but a single person can also complete the deployment. However, it is preferable to have a team.

Microsoft Intune provides a good return on investment.

The prices are good. The licenses are good, and since Microsoft Intune is mostly embedded in other licenses such as E5s, the pricing is customer-friendly. I cannot compare it to other licenses, but I think the pricing is really good.

There are alternate solutions, but not many. When talking about certificate handling, we do set up or support customers with certifications, but mostly this is done by a different support team, the on-premises team. I have not interacted very well with Cloud PKI because it is dealt with by a different team, mostly the security and compliance team. I do not have much experience with it, but I have interacted with it here and there.

I have been a product ready trainer for Microsoft Intune for two months, but in the field of Microsoft technical support, I have been doing this for two years.

I have seen the CoPilot feature in Microsoft Intune, but I have not interacted with it much because the licensing we are using at the moment does not provide access to CoPilot. We do not have that access, and because it is also a feature in preview, we have not really interacted much with CoPilot in Microsoft Intune. However, I have interacted with CoPilot in other admin centers, and it is good.

We use the feature, and it has been beneficial.

With Microsoft Intune, you must always check the policies to ensure they are interacting with the devices. You must keep checking the compliance of the devices and the health of the devices. This is something you keep checking regularly, so you must always be looking after these things in Microsoft Intune. It really does require ongoing maintenance.

Organizations can implement Microsoft Intune successfully. My review rating for Microsoft Intune is seven point five.

In my career, I have used Microsoft Intune for about four or five months during my internship at my previous company, which is a global organization where I learned about Microsoft Intune and Entra Admin. I was using the cloud-based system all of the time. I am knowledgeable about many aspects and can manage requirements as needed, including device management and application management. I can handle whatever part of the premises needs to be taken care of.

What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time. I can manage everything remotely from anywhere. There are policies I can implement for compliance on several things, such as for sales teams, finance management teams, or tech teams. I can focus on the segment where I'm implementing policies or accessibility and manage it very quickly. Microsoft Intune brings all our endpoint and security management tools into one place, and we can minimize the endpoint and security management aspects. The security doesn't need further development as it already has multi-factor authentication options. If we want to add another option, we can mail a QR code; if the organization has that QR code, any employee can access it similar to multi-factor authentication. By using Microsoft Intune, we can protect our system through security checks, allowing us to define which party can access our system from remote locations. There are various applications being utilized for remote functions, and with our firewall in place, we don't need to worry about security.

The downside of Microsoft Intune is that in a fast-moving world, most people are using AWS or Azure. Specifically, cloud-based technologies nowadays manage this stuff automatically after deployments, particularly for application purposes. For application and device management, I suggest combining them in a mode where managing both things could have shortcuts throughout the system. For instance, when applying anything to a tech team, it should automatically apply to their applications on phones as well. There should be a system already designed, and as a developer, I believe I can design that type of framework.

I have used Microsoft Intune for about four or five months.

I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process. It functions adequately sometimes; nothing is 100% perfect.

The scalability of Microsoft Intune is quite good; it won't affect the work environment or struggle with multiple PCs. For large-scale use, there might be timing issues during installations or setups, which requires more time.

I have contacted technical support many times, and they respond quite accessibly, making it easy to reach out to them.

It takes around 45 minutes to set it up for me.

Microsoft Intune doesn't require any maintenance; the only cost involved is paying for the package on a yearly or monthly basis.

I haven't tried using any alternatives to Microsoft Intune. There is a system with Google that has its endpoint system, but I haven't used it. Most people around me are using Microsoft.

On a scale of one to ten, I would give Microsoft Intune a rating of eight out of ten.

I have been using Microsoft Intune for around a year now. I have worked on Microsoft Intune on a few cases mainly for device management and policy setup. Recently I used Microsoft Intune to push security policies and apps to company devices and make sure everything stays compliant.

I have also used it for remote troubleshooting and resetting devices and to enforce compliance policies such as password rules and device encryption.

I think the best features are its very easy device management, strong security policies, and the ability to manage everything remotely from one place.

Device management is easy because I can control and monitor all devices from one dashboard and the security policies stand out since they help enforce things such as passwords, encryption, and compliance automatically.

App management is really useful. I can easily deploy and update apps remotely, and it integrates well with other Microsoft services which makes everything smoother.

It has improved security and made device management much easier. Plus, it saves a lot of time since most things can be handled remotely.

I think it could be improved by making the interface a bit more user-friendly and simplifying some policy configurations as they can feel a bit complex at times.

Reporting could be more detailed and easier to understand and sometimes troubleshooting or support takes time. That part could be improved as well.

I am working in my current field for three years or more.

Microsoft Intune is generally stable and reliable for day-to-day use but sometimes you might see delays or minor issues since it is cloud-based.

Microsoft Intune is highly scalable. You can manage thousands of devices easily and since it is cloud-based, it can grow with the organization without major changes.

Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups.

Earlier we were using basic manual setup and some on-premises tools, but we switched to Microsoft Intune for better cloud management, security, and easier remote access.

We have definitely seen a good return on investment. Roughly, it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely.

Overall pricing was pretty reasonable. It is usually bundled with Microsoft 365. We did not have much separate setup cost and licensing is per user which makes it easy to scale as needed.

We looked at a few options such as VMware Workspace ONE and MobileIron, but Microsoft Intune fit better since we were already using Microsoft services.

I would say plan your policies properly from the start and take time to understand them. Overall, Microsoft Intune is a solid and reliable solution for device management, especially if you are already in the Microsoft ecosystem. It really helps in simplifying security and remote management. I give this product a review rating of eight out of ten.

We deploy Microsoft Intune for clients and give them support for 

The main use cases for Microsoft Intune among our customers currently include migrating a client that was initially with Dell; they were using a Citrix solution along with other solutions. We migrated all the infrastructure on Azure, and they have almost 400 to 500 users. We have registered users' laptops and desktops with Microsoft Intune. I integrated them with Entra ID and Active Directory authentication. We are providing them support with managing all the devices, including their laptops, mobiles, and PCs with Microsoft Intune, along with all the policies and other configurations.

The most useful features of Microsoft Intune for our customers include centralized management; administrators can access all device reports, which devices are expiring MFA, which are not using MFA, device details, and other important information. All details about users and devices can be accessed through a centralized portal and dashboard. That is the main feature.

Regarding user experience, Microsoft Intune is very user-friendly. We need to register the device with Microsoft Intune through the Company Portal. When it's registered with the email, it comes to the management console on Microsoft Intune. We can manage all the devices from the portal, and users are very satisfied with no issues. They only require assistance with daily routine tasks, but otherwise, everything runs smoothly.

It’s already a strong application and management tool, and the team is continuously improving it. Everything is progressing smoothly, and our policy allows for certain configurations to be made easily.

There could be some improvements regarding additional features and integrations in Microsoft Intune. Microsoft Intune works with Entra ID. If there is an option for a client with 100 PCs or laptops that are not on the Entra ID domain, it would be good. It should work without a domain. Microsoft Intune works with the Entra ID domain, with the domain ID, with the email ID. There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID.

I've been working with Microsoft Intune for five years.

Our customers have not faced any issues with the stability of Microsoft Intune; it's very stable. When they change devices such as laptops and mobiles, we need to register again and remove from the portal, their MFA, and other configurations. Otherwise, it is fine with no significant issues. It's very reliable and scalable.

In terms of scalability, Microsoft Intune performs exceptionally well. This solution is scalable. 

As technical professionals, we rarely need support. We handle issues ourselves, but whenever there's a need, we raise a ticket with Microsoft to get issues resolved and convey solutions to the client. If we have solved the issue through the Microsoft portal, we raise a ticket and provide the input from Microsoft to the client regarding what the issue was.

Positive

Our customers evaluated other tools before working with Microsoft Intune, as they migrated from ManageEngine and other management devices to Microsoft Intune. They saw advantages that led them to choose Microsoft Intune and Entra ID, so they migrated all the infrastructure and found it better than other management tools.

For tech-savvy individuals, the process is straightforward. You simply need someone with technical expertise to handle the portal, making device registration easy. There’s nothing complicated about it. 

Microsoft Intune is not too expensive; it is bearable for the clients and fits in their budget.

I would recommend Microsoft Intune to others. It is a very good and scalable solution. Every person, client, or company that has infrastructure with more than 100 or 200 devices will find it very easy to manage all their devices, mobiles, laptops, PCs, and network devices from the same dashboard and panel. All the information in the portal and dashboard makes it good for them.

I would rate Microsoft Intune a nine out of ten.

Microsoft Intune serves as our primary solution for centralized endpoint management and device security. We use it to manage laptops, mobile devices, application deployments, compliance policies, and remote configuration across the organization while supporting secure remote work and access control.

A common example of using Microsoft Intune for device security or remote configuration involves remotely enforcing security policies on employee laptops and mobile devices. Our team uses it to automatically apply encryption, password policies, antivirus settings, and compliance checks. It made device management much easier for remote employees because devices could be configured and secured without requiring users to visit the office or IT team physically.

The best features of Microsoft Intune are centralized device management, remote configuration, compliance policy enforcement, application deployment, and integration with the Microsoft security ecosystem. It also stands out for supporting remote work through cloud-based management, allowing IT teams to secure, monitor, and manage devices from anywhere while maintaining consistent security policies across the organization.

The most valuable feature for our team in Microsoft Intune has been centralized device management. It allows us to remotely manage, configure, and secure all company devices from a single platform, which greatly simplifies day-to-day IT operations. We can reduce manual setup time, improve consistency in security policies, and make supporting remote employees much more efficient.

Microsoft Intune has positively impacted our organization by improving endpoint security, simplifying device management, and supporting a remote workforce and operations. It reduced the manual effort required for configuring and maintaining devices, improved compliance enforcement, and gave the IT team centralized visibility and control over company-managed endpoints.

Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools. Reporting and analytics could also be more detailed and easier to customize, especially for large organizations managing diverse device environments.

I have been using Microsoft Intune for the last 1.5 years.

In my experience, Microsoft Intune has been very stable and reliable for day-to-day endpoint management. We have experienced minimal downtime, and policy deployment and device synchronization generally work consistently. Most issues we encountered were related to specific device configurations or integration settings rather than platform reliability itself.

Microsoft Intune scales very well as the organization grows. It can efficiently manage a large number of devices, users, and security policies from a centralized platform without significantly increasing administrative effort. Its cloud-based architecture and integration with enterprise Microsoft services makes it well-suited for expanding environments and remote workforce management.

The customer support for Microsoft Intune was good.

Our experience with pricing and licensing for Microsoft Intune was positive overall. Since it integrates well with the existing Microsoft enterprise licensing, the cost was manageable for our organization. The setup required some planning and configuration, but the centralized management and security capabilities provided good value compared to the manual effort it replaced.

We saw a strong return on investment with Microsoft Intune. It reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control. We also saw faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support.

For my clients, I had to perform application management and device management on Android, Windows, and a bit of iOS. My last experience with it was a few months ago.

From my perspective, the best features of Microsoft Intune are that it is straightforward and easy to use, except when dealing with complex issues. Generally, you can quickly achieve good results, and it works well. It simplifies the lives of administrators when using deployment and all the policies that you can employ. Microsoft Intune simplifies the deployment of devices, making it easier than before when people spent more time deploying and mastering devices and phones. Now it is easier, and you have some good features to protect the company's data directly out of the box, which is beneficial.

In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU. Something that reduces the need to dig through several menus and helps to find information more easily would be helpful. I also find it complicated for Apple devices since you need an Apple business number to manage them in Microsoft Intune, which requires contacting Apple or the reseller. There are some features that should be added to Microsoft Intune, especially concerning the CCM. Some features you cannot accomplish in Microsoft Intune are arriving each day, so I am not worried about this part. The engine wind process and the Win32 application packaging in Microsoft Intune could be enhanced.

I have been working with Microsoft Intune for several years, though not on a daily basis.

Overall, I assess the stability and reliability of Microsoft Intune as good. I do not remember having difficulties, except for local issues due to firewalls, which are not related to Microsoft Intune. Generally, it works.

Microsoft Intune scales well with the growing needs of organizations, as I have used it in large companies without specific problems.

Prior to adopting Microsoft Intune, I did not use any different solution for similar needs. The company I work for was already using Microsoft Intune, so I did not have to do a market study or check what other solutions could be available.

Regarding deployment, I find it acceptable. Once you have gotten used to it the first time, it may be a bit complex, but once you have done it once, it is fine. You can repeat it afterward, and the learning curve is low, so it is easy to use it and to learn and master it.

Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers. The security features that come with it, along with its complete integration with Microsoft, make it efficient.

Regarding pricing, I have no complaints about the price of Microsoft Intune for my customers as it is included in their licenses, and they seem satisfied with that. It is worth the license price.

I would advise other organizations considering Microsoft Intune to take their time and to test thoroughly. You have to be careful with security and device protection, but I have not encountered specific difficulties using Microsoft Intune. I rate this review an 8.

I have been working with Microsoft Intune and other platforms such as MDM for the last three years. I worked for a competitor company, SOTI, which is an MDM-based company where I dealt with MDM, MAM, and other related functions. My experience includes enrolling devices and hands-on work with iOS, Android, MacBook, and Windows. I have developed good knowledge in these areas.

Currently, I am managing devices using other tools such as 42Gears and Jamf. When customers approach us wanting to enroll devices and implement policy restrictions, I use Microsoft Intune to add those restrictions. I handle scenarios where customers want to enroll devices and establish policy restrictions in their environment.

Remote control is the feature I like the most. I take control of devices so that we can work hands-on and create access with giving access restrictions. These are the features I value most, and pushing packages from the backend is also important.

With Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. This is an enterprise management tool. Any applications coming directly from the organization can be installed and deployed in the environment through device management so that customers can use them.

Microsoft Intune is handy. It is directly compatible with Active Directory, making Microsoft Intune more preferable.

When installing packages in higher versions, I faced some legacy issues.

Packages on different identity provider platforms that are not supported present challenges for package installation. Packaging issues are areas where I found legacy problems in Microsoft Intune. The initial deployment of Microsoft Intune is not straightforward and depends on the package being installed.

I have been using Microsoft Intune for about one year.

During system upgrades or downgrades, maintenance is required. When upgrading the system, I need to coordinate with customers or other people. During this time, Microsoft Intune will not be operational. In the meanwhile, we can upgrade or downgrade the system according to customer requirements or any new updates coming to Microsoft Intune. We need a maintenance window during this process.

Scalability sometimes depends entirely on the application being pushed in the backend. I would give it an eight out of ten. For scalability, I would give it an eight since there are times when we encounter errors while pushing applications in the environment. Sometimes it is entirely dependent on the compatibility between the application version type and the Microsoft Intune version type.

I have worked with SOTI, which is one of the MDM companies and a similar product to Microsoft Intune. I used MobiControl MDM at that company.

The overall complexity of the installation is easy. It depends on the package being installed. In the minimum, it takes approximately ten to fifteen minutes. The installation time depends on the packages being installed. If done through the cloud, it is manageable and one person can handle it.

I have read all the job descriptions and have developed deep knowledge with Microsoft Intune. I do not use it in daily operations, but I have good practice with it. I have used Autopilot, not Copilot. Autopilot works when we push updates in the backend and they are automatically applied across entire devices through Active Directory or other backend cloud systems. I am not certain about the business perspective aspect, so I will not answer regarding that since those decisions are taken by business holders. Most of the time I resolve issues on my own. My overall review rating for Microsoft Intune is eight point five out of ten.

Microsoft Intune is used for mobile device management, specifically for MDM. The implementation was done in-house without working directly with Microsoft or local partners.

Microsoft Intune offers almost everything that an MDM solution has to offer, and recently the gap between Mac computers and other devices has been closed. The ability to push software to end devices is particularly valuable.

I am using the Enterprise Application Management features of Microsoft Intune Suite, which includes software deployment and related functionality. Since Microsoft Intune is used predominantly for MDM, when anybody enrolls through the company portal, their mobile device automatically goes through a BYOD process and enforces all required app and security settings at a very fine granular level. For example, users cannot copy content from Outlook or Edge to WhatsApp or other third-party tools.

Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide.

I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

I have been working with Microsoft Intune for the past seven to eight years.

I have not noticed any issues with the stability and reliability of Microsoft Intune, though this does not mean there has not been any downtime. There could have been downtime, but it has not been noticeable.

Microsoft Intune is brilliant for scalability and is excellent for scaling purposes. While my organization has a relatively fixed user base, I am aware from experience that this product scales effectively.

The technical support and customer service team of Microsoft are really good. With premier support from Microsoft, my experience has been brilliant.

For mobile management, I have used BlackBerry in the past.

There are significant differences between Microsoft Intune and BlackBerry products, both in terms of cons and pros. From a security perspective, Microsoft Intune is brilliant, and while BlackBerry is very good with security, Microsoft Intune offers operating system based containerization provided by iOS, whereas BlackBerry has its own proprietary containerization. This proprietary approach gives security teams a sense of safety. These are some of many differences, though my knowledge of BlackBerry is dated and I cannot provide extensive detail.

The deployment of Microsoft Intune eight years ago was pretty straightforward. Enabling it provided instant access, and I did not face any problems. The setup was very intuitive.

Microsoft Intune is definitely cost-effective because I have an E5 license that includes this product. If I were not using it, it would not be cost-effective, but since we are actively using it, it is becoming cost-effective.

Microsoft Intune comes along with the E5 license package.

Microsoft Intune Suite's cloud PKI for certificates is not being used.

Copilot in Microsoft Intune is not being used, though Copilot is used generally as an interface with Office applications, including the Office extension with Word, Excel, and PowerPoint. For example, I can tell Copilot to create a presentation and it will generate something for me. Copilot is not being used for security purposes.

Microsoft Intune is used with Azure cloud, and there is also an integration with SCCM.

Microsoft Intune has only an administrator experience rather than a user experience interface, and it is pretty adequate. Microsoft Intune is user-friendly.

There are a couple of aspects that Microsoft Intune could make easier. I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

The decision to implement Microsoft Intune was made because of the E5 license. The overall review rating for this solution is 6.

We use it to manage our mobile devices. It is being used for security, compliance, and deployment.

The user experience is good; we could work and deploy many controls through Microsoft Intune. It is easy to handle.

Compliance and security policy setup comes with the tool itself. Co-management allows us to have a single platform to handle different devices such as domain-joined endpoints.

We need more granular level control on on-premise resources management. If we have more control on device-level configuration policy setup, it would be beneficial. Since the devices are configured over the Internet, whatever policy we apply from the compliance portal does not reflect immediately on the endpoint. The Azure AD joined endpoints take considerable time to see the policy. We need to implement some controls immediately, but it takes time to sync the endpoints and get the policy applied. That is one of the concerns. 

I have been using Microsoft Intune for the past four years.

It is stable. We do face challenges from the downtime, but it is manageable with the support service agreement. 

Microsoft Intune scales with the growing needs of my organization.

We do get support, but we struggle in conveying the issues to the right support team to address our concerns.

Positive

Before Microsoft Intune, we did not use another solution. This is the only solution we have used for Windows. Since we are using Windows devices, it makes sense for us to use Microsoft Intune to manage our Windows devices and control and apply the baseline policies set by the organization.

I participated in the deployment of Microsoft Intune. We didn't have any challenges.

We manage our MDM devices through our top direct configuration, which is the only option we have with our environment for managing all Windows MDM devices through Microsoft Intune.

Every module has a different pricing model based on the license and the options we choose. The controls are available, but the pricing varies for each module. If you want to have complete control, you have to spend more on Microsoft Intune with different licensing modules.

I have not explored any alternate solutions so far.

I am using Microsoft Copilot in Microsoft Intune along with other office products such as Teams and email. I have not used Copilot in Intune, but it can be leveraged for technology-related troubleshooting.

We have endpoint protection with EDR solution and detection and prevention. We are utilizing the Microsoft E5 license. 

I would rate Microsoft Intune an eight out of ten.

My main use case for Microsoft Intune is endpoint management and security, where I use Microsoft Intune to manage devices, deploy applications, enforce compliance policies, and maintain security configurations across Windows endpoints.

A common example of how I use Microsoft Intune for endpoint management and security in my organization is onboarding a new laptop, where I use Microsoft Intune to enroll the device, deploy required applications such as Microsoft 365, apply security policies, and enforce compliance settings automatically. This ensures the device is ready for use and meets company security standards without requiring manual configuration by IT.

In addition to device management, I also use Microsoft Intune for compliance, monitoring, and application lifecycle management, which helps to maintain a consistent device posture and quickly identify devices that fall out of compliance, supporting both security and operational requirements.

The features I find most valuable in Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. Windows Autopilot is another feature that stands out because it simplifies device provisioning and helps to deliver a more consistent onboarding experience for end users.

Windows Autopilot has made device onboarding much easier for my team; instead of manually preparing laptops, I can ship a device directly to the user, and once they sign in with their corporate credentials, the required applications, policies, and configurations are applied automatically. This reduces setup time, minimizes the manual effort for IT, and provides a more consistent experience for users, regardless of their location.

Another feature worth mentioning is the compliance and reporting capabilities, which give visibility into device health, security status, and policy compliance from a single console. I also appreciate the flexibility of managing devices remotely, which has been particularly useful for supporting users in different locations without requiring hands-on IT involvement.

Microsoft Intune has positively impacted my organization by giving a centralized way to manage and secure devices across the organization, improving consistency in how devices are configured, updated, and monitored, and making it easier to support remote users as many management and troubleshooting tasks can be performed without needing physical access to the device.

One noticeable outcome I have seen since using Microsoft Intune is a reduction in the time required to provision and configure new devices, as policy applications and security settings are deployed automatically, making the onboarding process much more streamlined. I also see fewer support requests related to device configuration because users receive a more standardized setup from the start.

One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected. I would like to see more simplified reporting and clearer visibility into policy conflicts, especially in larger environments where multiple configurations are applied to the same device.

Another area I will mention is application management; while deploying Microsoft applications is generally straightforward, managing and troubleshooting some third-party applications can require additional effort. I would also like to see more proactive recommendations around device health, compliance, and deployment issues so that administrators can identify and address potential problems earlier. Overall, the platform is strong, but these enhancements would further improve the day-to-day administrative experience.

From a governance and security perspective, I think Microsoft Intune is very strong, as it allows me to enforce compliance policies, manage device configurations, and integrate with conditional access to help ensure that only compliant devices can access company resources. Regarding AI capabilities, I see the value more in the intelligent insights and recommendations rather than fully automated decision-making, with features that highlight security risks, compliance gaps, or device health issues helping administrators to prioritize actions and improve overall security posture.

In my experience, the AI-driven insights and recommendations in Microsoft Intune have generally been accurate and useful, providing a good starting point for identifying compliance issues, security risks, or device health concerns. That said, I still treat them as recommendations rather than automatic decisions.

In my organization, Microsoft Intune is deployed as a public cloud service, and since Microsoft Intune is cloud-native, I use it to manage devices, applications, and compliance policies across different locations without relying on on-premise management infrastructure. This approach has worked well for supporting both office-based and remote users through a centralized management platform.

I primarily use Microsoft Azure as the cloud provider, which provides a seamless foundation for device management, identity, and compliance, as Microsoft Intune is closely integrated with Microsoft Entra ID and other Microsoft security services.

My advice for others looking into using Microsoft Intune is to start with a pilot group before rolling Microsoft Intune out across the organization, as this helps to validate the device. I would rate this solution a nine out of ten.