Microsoft Intune Reviews

I have been working with Microsoft Intune and other platforms such as MDM for the last three years. I worked for a competitor company, SOTI, which is an MDM-based company where I dealt with MDM, MAM, and other related functions. My experience includes enrolling devices and hands-on work with iOS, Android, MacBook, and Windows. I have developed good knowledge in these areas.

Currently, I am managing devices using other tools such as 42Gears and Jamf. When customers approach us wanting to enroll devices and implement policy restrictions, I use Microsoft Intune to add those restrictions. I handle scenarios where customers want to enroll devices and establish policy restrictions in their environment.

Remote control is the feature I like the most. I take control of devices so that we can work hands-on and create access with giving access restrictions. These are the features I value most, and pushing packages from the backend is also important.

With Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. This is an enterprise management tool. Any applications coming directly from the organization can be installed and deployed in the environment through device management so that customers can use them.

Microsoft Intune is handy. It is directly compatible with Active Directory, making Microsoft Intune more preferable.

When installing packages in higher versions, I faced some legacy issues.

Packages on different identity provider platforms that are not supported present challenges for package installation. Packaging issues are areas where I found legacy problems in Microsoft Intune. The initial deployment of Microsoft Intune is not straightforward and depends on the package being installed.

I have been using Microsoft Intune for about one year.

During system upgrades or downgrades, maintenance is required. When upgrading the system, I need to coordinate with customers or other people. During this time, Microsoft Intune will not be operational. In the meanwhile, we can upgrade or downgrade the system according to customer requirements or any new updates coming to Microsoft Intune. We need a maintenance window during this process.

Scalability sometimes depends entirely on the application being pushed in the backend. I would give it an eight out of ten. For scalability, I would give it an eight since there are times when we encounter errors while pushing applications in the environment. Sometimes it is entirely dependent on the compatibility between the application version type and the Microsoft Intune version type.

I have worked with SOTI, which is one of the MDM companies and a similar product to Microsoft Intune. I used MobiControl MDM at that company.

The overall complexity of the installation is easy. It depends on the package being installed. In the minimum, it takes approximately ten to fifteen minutes. The installation time depends on the packages being installed. If done through the cloud, it is manageable and one person can handle it.

I have read all the job descriptions and have developed deep knowledge with Microsoft Intune. I do not use it in daily operations, but I have good practice with it. I have used Autopilot, not Copilot. Autopilot works when we push updates in the backend and they are automatically applied across entire devices through Active Directory or other backend cloud systems. I am not certain about the business perspective aspect, so I will not answer regarding that since those decisions are taken by business holders. Most of the time I resolve issues on my own. My overall review rating for Microsoft Intune is eight point five out of ten.

Microsoft Intune is used for mobile device management, specifically for MDM. The implementation was done in-house without working directly with Microsoft or local partners.

Microsoft Intune offers almost everything that an MDM solution has to offer, and recently the gap between Mac computers and other devices has been closed. The ability to push software to end devices is particularly valuable.

I am using the Enterprise Application Management features of Microsoft Intune Suite, which includes software deployment and related functionality. Since Microsoft Intune is used predominantly for MDM, when anybody enrolls through the company portal, their mobile device automatically goes through a BYOD process and enforces all required app and security settings at a very fine granular level. For example, users cannot copy content from Outlook or Edge to WhatsApp or other third-party tools.

Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide.

I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

I have been working with Microsoft Intune for the past seven to eight years.

I have not noticed any issues with the stability and reliability of Microsoft Intune, though this does not mean there has not been any downtime. There could have been downtime, but it has not been noticeable.

Microsoft Intune is brilliant for scalability and is excellent for scaling purposes. While my organization has a relatively fixed user base, I am aware from experience that this product scales effectively.

The technical support and customer service team of Microsoft are really good. With premier support from Microsoft, my experience has been brilliant.

For mobile management, I have used BlackBerry in the past.

There are significant differences between Microsoft Intune and BlackBerry products, both in terms of cons and pros. From a security perspective, Microsoft Intune is brilliant, and while BlackBerry is very good with security, Microsoft Intune offers operating system based containerization provided by iOS, whereas BlackBerry has its own proprietary containerization. This proprietary approach gives security teams a sense of safety. These are some of many differences, though my knowledge of BlackBerry is dated and I cannot provide extensive detail.

The deployment of Microsoft Intune eight years ago was pretty straightforward. Enabling it provided instant access, and I did not face any problems. The setup was very intuitive.

Microsoft Intune is definitely cost-effective because I have an E5 license that includes this product. If I were not using it, it would not be cost-effective, but since we are actively using it, it is becoming cost-effective.

Microsoft Intune comes along with the E5 license package.

Microsoft Intune Suite's cloud PKI for certificates is not being used.

Copilot in Microsoft Intune is not being used, though Copilot is used generally as an interface with Office applications, including the Office extension with Word, Excel, and PowerPoint. For example, I can tell Copilot to create a presentation and it will generate something for me. Copilot is not being used for security purposes.

Microsoft Intune is used with Azure cloud, and there is also an integration with SCCM.

Microsoft Intune has only an administrator experience rather than a user experience interface, and it is pretty adequate. Microsoft Intune is user-friendly.

There are a couple of aspects that Microsoft Intune could make easier. I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

The decision to implement Microsoft Intune was made because of the E5 license. The overall review rating for this solution is 6.

We use it to manage our mobile devices. It is being used for security, compliance, and deployment.

The user experience is good; we could work and deploy many controls through Microsoft Intune. It is easy to handle.

Compliance and security policy setup comes with the tool itself. Co-management allows us to have a single platform to handle different devices such as domain-joined endpoints.

We need more granular level control on on-premise resources management. If we have more control on device-level configuration policy setup, it would be beneficial. Since the devices are configured over the Internet, whatever policy we apply from the compliance portal does not reflect immediately on the endpoint. The Azure AD joined endpoints take considerable time to see the policy. We need to implement some controls immediately, but it takes time to sync the endpoints and get the policy applied. That is one of the concerns. 

I have been using Microsoft Intune for the past four years.

It is stable. We do face challenges from the downtime, but it is manageable with the support service agreement. 

Microsoft Intune scales with the growing needs of my organization.

We do get support, but we struggle in conveying the issues to the right support team to address our concerns.

Positive

Before Microsoft Intune, we did not use another solution. This is the only solution we have used for Windows. Since we are using Windows devices, it makes sense for us to use Microsoft Intune to manage our Windows devices and control and apply the baseline policies set by the organization.

I participated in the deployment of Microsoft Intune. We didn't have any challenges.

We manage our MDM devices through our top direct configuration, which is the only option we have with our environment for managing all Windows MDM devices through Microsoft Intune.

Every module has a different pricing model based on the license and the options we choose. The controls are available, but the pricing varies for each module. If you want to have complete control, you have to spend more on Microsoft Intune with different licensing modules.

I have not explored any alternate solutions so far.

I am using Microsoft Copilot in Microsoft Intune along with other office products such as Teams and email. I have not used Copilot in Intune, but it can be leveraged for technology-related troubleshooting.

We have endpoint protection with EDR solution and detection and prevention. We are utilizing the Microsoft E5 license. 

I would rate Microsoft Intune an eight out of ten.

My use cases for Microsoft Intune are to secure our mobile license and our platform.

What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration.

The user experience of Microsoft Intune is good because of its cross-functionality and simplicity of use.

Automatic updating is pretty rough. It doesn't give me as much control as I had in the past. With no ability to control release cycles, it's been more difficult for major IT organizations. They can give comfort to those who are using the utilities with predictability on when new releases are coming. There should be more predictability in the release cycle.

We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen. When updates are visible to end users, organizations get the call, not Microsoft. Since we don't have a good amount of communication about when those come out or what the new features are before they're deployed, we're caught flat-footed. We have to get to our reps to see what the updates were. A much more proactive communication cycle, aside from just putting it out on Twitter, would be fantastic.

They can continue to improve security. Factoring in all the compatibility pieces and security components, there's more improvement to be done outside of Microsoft-specific products themselves. There are multiple operating systems out there. It has gotten better in the last couple of years. However, the reason that RSA and this big conference exist is that we need to have some cybersecurity capabilities above and beyond the standard that comes with the operating system, so an industry has formed around it, and with that, we can get more focused on that part of the product specifically.

I have been using Microsoft Intune for approximately six years.

The reliability and stability of the Microsoft Intune platform are pretty good. I can't say the same thing about Teams, but Microsoft Intune is really good.

Microsoft Intune scales absolutely with the growing needs of my company. When scaling, it's great.

The technical support for Microsoft Intune is really good. I would rate them a ten out of ten.

Positive

We migrated from a mobile and endpoint solution to Microsoft Intune.

Deployment of Microsoft Intune was pretty straightforward and easy.

The biggest return on investment when using Microsoft Intune for me is inter-compatibility with everybody.

It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe. Whether in multiple commercial environments or as a clear defense contractor, there are times when we have multiple different user accounts, and we have to pay per seat. It would be great in the future if we were able to automatically associate those types of things within the licensing model.

Before choosing Microsoft Intune, we considered other solutions about six years ago.

I would rate Microsoft Intune overall a seven out of ten. They could continue to improve on the security aspects. 

The main use case for Microsoft Intune is for approximately 150 end users in a nonprofit organization where I have implemented it.

The best feature of Microsoft Intune is that it managed the endpoints. Microsoft Intune is the endpoint management tool that allows us to keep the apps updated, push the app to the endpoint, and manage them. Management became easier with Microsoft Intune.

I switched away from Microsoft Intune because it cannot manage the MacBook very well.

I have used Microsoft Intune for approximately five years.

Microsoft Intune is stable.

Microsoft Intune is a scalable solution.

Microsoft has no support available. There are only two or three support options, and Microsoft never has support for that. They only provide documents.

Negative

We are not using Microsoft Intune anymore. I used Microsoft Intune last year, and then we changed to something else.

My experience with the deployment of Microsoft Intune is easy. Microsoft has very detailed instructions, and everything is on the cloud, which makes the deployment easy.

Good documentation was available.

The pricing for Microsoft Intune is cheap with no additional cost.

We moved to Enable. Enable can manage all the devices really well, including the MacBooks.

I did not use the cloud PKI with Microsoft Intune. I used Copilot but not Copilot for Microsoft Intune last year. Copilot did not help at all with Microsoft Intune for us. The main benefit of Microsoft Intune is that it comes with Microsoft, which was the major reason we tried it. Microsoft Intune was reliable for us mostly. I gave this review a rating of 5.

We are using Microsoft Intune to check device compliance issues, enrolling, patching policies, and deploying applications in end-user devices. We check device status in our Microsoft Intune portal. 

We are using managed policies through Microsoft Intune. We deploy applications through Microsoft Intune. We deploy Windows versions and patches through Microsoft Intune.

Microsoft Intune helps to maintain compliance, deploy applications in end-user devices, and patch Windows updates.

We are protecting our environment by implementing security policies through Microsoft Intune. We can create policies and manage them. We can block access in our users' profiles so they cannot access anything apart from the company site. We have also blocked sites. They cannot install any third-party applications. We have blocked that to secure the user's profile and the system.

The most important feature of Microsoft Intune is that you can patch or allow access to the end-user profile without opening the Active Directory in the jump server. You can access Microsoft Intune in a browser portal and access all functions. You can check all the details of the user's profile and system details. You can find out why a device is under non-compliance, check it, and find the root causes. You can also enroll devices at your own end. 

We can do any updates in Windows through Microsoft Intune. However, due to access limitations, we are unable to deploy certain security features on end-user devices. 

I have been using Microsoft Intune for the last one year.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

We have a lot of clients with 800 to 900 users in multiple countries.

I would rate their support a seven out of ten.

Positive

The initial setup is easy.

Microsoft Intune does not require any maintenance from our end.

It is very safe. All companies are moving to the cloud, and Microsoft Intune has approximately 30% to 40% market share.

Microsoft Intune is the best solution available. We can connect with any device and handle all queries, which sets it apart from other tools available in the market. Most companies are ensuring that Microsoft is their partner as it provides the best solutions. Microsoft Intune is the most growing tool in the market currently.

All MNCs prioritize the security of their products, tools, and users. Microsoft Intune helps maintain this security by deploying necessary patches and implementing policies effectively.

I would rate Microsoft Intune a nine out of ten.

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

I have used Microsoft Intune for almost three years.

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

Microsoft Intune scales effectively with the growing needs of the organization.

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

I did not consider any other solutions before selecting Microsoft Intune.

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune. 

I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

Positive

We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

I would rate Microsoft Intune an eight out of ten.