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AnandJoshi - PeerSpot reviewer
Software Engineer at Al Mulla Exchange
Real User
Top 5
May 18, 2026
Centralized endpoint management has simplified remote device security and compliance
Pros and Cons
  • "We saw a strong return on investment with Microsoft Intune, as it reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control while also enabling faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support."
  • "Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools."

What is our primary use case?

Microsoft Intune serves as our primary solution for centralized endpoint management and device security. We use it to manage laptops, mobile devices, application deployments, compliance policies, and remote configuration across the organization while supporting secure remote work and access control.

A common example of using Microsoft Intune for device security or remote configuration involves remotely enforcing security policies on employee laptops and mobile devices. Our team uses it to automatically apply encryption, password policies, antivirus settings, and compliance checks. It made device management much easier for remote employees because devices could be configured and secured without requiring users to visit the office or IT team physically.

What is most valuable?

The best features of Microsoft Intune are centralized device management, remote configuration, compliance policy enforcement, application deployment, and integration with the Microsoft security ecosystem. It also stands out for supporting remote work through cloud-based management, allowing IT teams to secure, monitor, and manage devices from anywhere while maintaining consistent security policies across the organization.

The most valuable feature for our team in Microsoft Intune has been centralized device management. It allows us to remotely manage, configure, and secure all company devices from a single platform, which greatly simplifies day-to-day IT operations. We can reduce manual setup time, improve consistency in security policies, and make supporting remote employees much more efficient.

Microsoft Intune has positively impacted our organization by improving endpoint security, simplifying device management, and supporting a remote workforce and operations. It reduced the manual effort required for configuring and maintaining devices, improved compliance enforcement, and gave the IT team centralized visibility and control over company-managed endpoints.

What needs improvement?

Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools. Reporting and analytics could also be more detailed and easier to customize, especially for large organizations managing diverse device environments.

For how long have I used the solution?

I have been using Microsoft Intune for the last 1.5 years.

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Microsoft Intune
July 2026
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What do I think about the stability of the solution?

In my experience, Microsoft Intune has been very stable and reliable for day-to-day endpoint management. We have experienced minimal downtime, and policy deployment and device synchronization generally work consistently. Most issues we encountered were related to specific device configurations or integration settings rather than platform reliability itself.

What do I think about the scalability of the solution?

Microsoft Intune scales very well as the organization grows. It can efficiently manage a large number of devices, users, and security policies from a centralized platform without significantly increasing administrative effort. Its cloud-based architecture and integration with enterprise Microsoft services makes it well-suited for expanding environments and remote workforce management.

How are customer service and support?

The customer support for Microsoft Intune was good.

How was the initial setup?

Our experience with pricing and licensing for Microsoft Intune was positive overall. Since it integrates well with the existing Microsoft enterprise licensing, the cost was manageable for our organization. The setup required some planning and configuration, but the centralized management and security capabilities provided good value compared to the manual effort it replaced.

What was our ROI?

We saw a strong return on investment with Microsoft Intune. It reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control. We also saw faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 18, 2026
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Architecte Cloud Microsoft 365 & Azure at Hodeian
Real User
Top 10
Feb 28, 2026
Unified device management has simplified deployments and strengthened everyday data protection
Pros and Cons
  • "Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers."
  • "In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU."

What is our primary use case?

For my clients, I had to perform application management and device management on Android, Windows, and a bit of iOS. My last experience with it was a few months ago.

What is most valuable?

From my perspective, the best features of Microsoft Intune are that it is straightforward and easy to use, except when dealing with complex issues. Generally, you can quickly achieve good results, and it works well. It simplifies the lives of administrators when using deployment and all the policies that you can employ. Microsoft Intune simplifies the deployment of devices, making it easier than before when people spent more time deploying and mastering devices and phones. Now it is easier, and you have some good features to protect the company's data directly out of the box, which is beneficial.

What needs improvement?

In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU. Something that reduces the need to dig through several menus and helps to find information more easily would be helpful. I also find it complicated for Apple devices since you need an Apple business number to manage them in Microsoft Intune, which requires contacting Apple or the reseller. There are some features that should be added to Microsoft Intune, especially concerning the CCM. Some features you cannot accomplish in Microsoft Intune are arriving each day, so I am not worried about this part. The engine wind process and the Win32 application packaging in Microsoft Intune could be enhanced.

For how long have I used the solution?

I have been working with Microsoft Intune for several years, though not on a daily basis.

What do I think about the stability of the solution?

Overall, I assess the stability and reliability of Microsoft Intune as good. I do not remember having difficulties, except for local issues due to firewalls, which are not related to Microsoft Intune. Generally, it works.

What do I think about the scalability of the solution?

Microsoft Intune scales well with the growing needs of organizations, as I have used it in large companies without specific problems.

Which solution did I use previously and why did I switch?

Prior to adopting Microsoft Intune, I did not use any different solution for similar needs. The company I work for was already using Microsoft Intune, so I did not have to do a market study or check what other solutions could be available.

How was the initial setup?

Regarding deployment, I find it acceptable. Once you have gotten used to it the first time, it may be a bit complex, but once you have done it once, it is fine. You can repeat it afterward, and the learning curve is low, so it is easy to use it and to learn and master it.

What was our ROI?

Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers. The security features that come with it, along with its complete integration with Microsoft, make it efficient.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, I have no complaints about the price of Microsoft Intune for my customers as it is included in their licenses, and they seem satisfied with that. It is worth the license price.

What other advice do I have?

I would advise other organizations considering Microsoft Intune to take their time and to test thoroughly. You have to be careful with security and device protection, but I have not encountered specific difficulties using Microsoft Intune. I rate this review an 8.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Last updated: Feb 28, 2026
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Microsoft Intune
July 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
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Syed Arsalan - PeerSpot reviewer
Cloud Support Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
Feb 8, 2026
Unified endpoint control has improved remote support and streamlined policy-based device access
Pros and Cons
  • "Remote control is the feature I like the most, as I can take control of devices so that we can work hands-on and create access with access restrictions."
  • "Packages on different identity provider platforms that are not supported present challenges for package installation."

What is our primary use case?

I have been working with Microsoft Intune and other platforms such as MDM for the last three years. I worked for a competitor company, SOTI, which is an MDM-based company where I dealt with MDM, MAM, and other related functions. My experience includes enrolling devices and hands-on work with iOS, Android, MacBook, and Windows. I have developed good knowledge in these areas.

Currently, I am managing devices using other tools such as 42Gears and Jamf. When customers approach us wanting to enroll devices and implement policy restrictions, I use Microsoft Intune to add those restrictions. I handle scenarios where customers want to enroll devices and establish policy restrictions in their environment.

What is most valuable?

Remote control is the feature I like the most. I take control of devices so that we can work hands-on and create access with giving access restrictions. These are the features I value most, and pushing packages from the backend is also important.

With Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. This is an enterprise management tool. Any applications coming directly from the organization can be installed and deployed in the environment through device management so that customers can use them.

Microsoft Intune is handy. It is directly compatible with Active Directory, making Microsoft Intune more preferable.

What needs improvement?

When installing packages in higher versions, I faced some legacy issues.

Packages on different identity provider platforms that are not supported present challenges for package installation. Packaging issues are areas where I found legacy problems in Microsoft Intune. The initial deployment of Microsoft Intune is not straightforward and depends on the package being installed.

For how long have I used the solution?

I have been using Microsoft Intune for about one year.

What do I think about the stability of the solution?

During system upgrades or downgrades, maintenance is required. When upgrading the system, I need to coordinate with customers or other people. During this time, Microsoft Intune will not be operational. In the meanwhile, we can upgrade or downgrade the system according to customer requirements or any new updates coming to Microsoft Intune. We need a maintenance window during this process.

What do I think about the scalability of the solution?

Scalability sometimes depends entirely on the application being pushed in the backend. I would give it an eight out of ten. For scalability, I would give it an eight since there are times when we encounter errors while pushing applications in the environment. Sometimes it is entirely dependent on the compatibility between the application version type and the Microsoft Intune version type.

Which solution did I use previously and why did I switch?

I have worked with SOTI, which is one of the MDM companies and a similar product to Microsoft Intune. I used MobiControl MDM at that company.

How was the initial setup?

The overall complexity of the installation is easy. It depends on the package being installed. In the minimum, it takes approximately ten to fifteen minutes. The installation time depends on the packages being installed. If done through the cloud, it is manageable and one person can handle it.

What other advice do I have?

I have read all the job descriptions and have developed deep knowledge with Microsoft Intune. I do not use it in daily operations, but I have good practice with it. I have used Autopilot, not Copilot. Autopilot works when we push updates in the backend and they are automatically applied across entire devices through Active Directory or other backend cloud systems. I am not certain about the business perspective aspect, so I will not answer regarding that since those decisions are taken by business holders. Most of the time I resolve issues on my own. My overall review rating for Microsoft Intune is eight point five out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 8, 2026
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reviewer1548078 - PeerSpot reviewer
Cyber Security Architect at a financial services firm with 201-500 employees
Real User
Top 20
Jan 7, 2026
Mobile policies have secured corporate data and still need smoother blueprints for company devices
Pros and Cons
  • "Microsoft Intune is brilliant for scalability and is excellent for scaling purposes."
  • "Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide."

What is our primary use case?

Microsoft Intune is used for mobile device management, specifically for MDM. The implementation was done in-house without working directly with Microsoft or local partners.

What is most valuable?

Microsoft Intune offers almost everything that an MDM solution has to offer, and recently the gap between Mac computers and other devices has been closed. The ability to push software to end devices is particularly valuable.

I am using the Enterprise Application Management features of Microsoft Intune Suite, which includes software deployment and related functionality. Since Microsoft Intune is used predominantly for MDM, when anybody enrolls through the company portal, their mobile device automatically goes through a BYOD process and enforces all required app and security settings at a very fine granular level. For example, users cannot copy content from Outlook or Edge to WhatsApp or other third-party tools.

What needs improvement?

Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide.

I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

For how long have I used the solution?

I have been working with Microsoft Intune for the past seven to eight years.

What do I think about the stability of the solution?

I have not noticed any issues with the stability and reliability of Microsoft Intune, though this does not mean there has not been any downtime. There could have been downtime, but it has not been noticeable.

What do I think about the scalability of the solution?

Microsoft Intune is brilliant for scalability and is excellent for scaling purposes. While my organization has a relatively fixed user base, I am aware from experience that this product scales effectively.

How are customer service and support?

The technical support and customer service team of Microsoft are really good. With premier support from Microsoft, my experience has been brilliant.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

For mobile management, I have used BlackBerry in the past.

There are significant differences between Microsoft Intune and BlackBerry products, both in terms of cons and pros. From a security perspective, Microsoft Intune is brilliant, and while BlackBerry is very good with security, Microsoft Intune offers operating system based containerization provided by iOS, whereas BlackBerry has its own proprietary containerization. This proprietary approach gives security teams a sense of safety. These are some of many differences, though my knowledge of BlackBerry is dated and I cannot provide extensive detail.

How was the initial setup?

The deployment of Microsoft Intune eight years ago was pretty straightforward. Enabling it provided instant access, and I did not face any problems. The setup was very intuitive.

What was our ROI?

Microsoft Intune is definitely cost-effective because I have an E5 license that includes this product. If I were not using it, it would not be cost-effective, but since we are actively using it, it is becoming cost-effective.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune comes along with the E5 license package.

Which other solutions did I evaluate?

Microsoft Intune Suite's cloud PKI for certificates is not being used.

Copilot in Microsoft Intune is not being used, though Copilot is used generally as an interface with Office applications, including the Office extension with Word, Excel, and PowerPoint. For example, I can tell Copilot to create a presentation and it will generate something for me. Copilot is not being used for security purposes.

Microsoft Intune is used with Azure cloud, and there is also an integration with SCCM.

What other advice do I have?

Microsoft Intune has only an administrator experience rather than a user experience interface, and it is pretty adequate. Microsoft Intune is user-friendly.

There are a couple of aspects that Microsoft Intune could make easier. I would appreciate a blueprint feature for company-owned devices, not BYOD, where the blueprint would automatically configure everything from scratch. This could be modeled similarly to what exists for Apple business enterprise solutions, allowing for a copy-paste approach.

The decision to implement Microsoft Intune was made because of the E5 license. The overall review rating for this solution is 6.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 7, 2026
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AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Real User
Top 20
Jun 28, 2025
Enables management of multiple operating systems with a single license
Pros and Cons
  • "Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."
  • "When pushing anything from Microsoft Intune, the sync timing is 48 hours. While sometimes it takes 5 to 10 minutes, the official period given by Microsoft is within 48 hours, which can be time-consuming for policies, applications, or patches."

What is our primary use case?

It is not restricted to a single purpose. It involves a combination of taking control of systems and handling the configuration for clients. We have multiple projects for enhancing Microsoft 365 security for clients with multiple use cases. 

We are a consultancy. We take projects from clients and get them ready for business use.

How has it helped my organization?

Within a single MDM solution, Microsoft Intune provides everything. It is time-efficient and cost-effective because with a single license, we are getting multiple options.

What is most valuable?

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. 

Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license.

We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

What needs improvement?

There are areas for improvement. When pushing anything from Microsoft Intune, the sync timing is 48 hours. While sometimes it takes 5 to 10 minutes, the official period given by Microsoft is within 48 hours, which can be time-consuming for policies, applications, or patches.

Another issue occurs when deploying large applications of 10GB or 15GB - they sometimes crash due to network issues. Additionally, there are some security-related issues that need improvement. Microsoft will likely address these areas as product development continues.

For how long have I used the solution?

I have been using Microsoft Intune for three years.

What do I think about the stability of the solution?

I would rate it an eight out of ten for stability. 

What do I think about the scalability of the solution?

The scalability of Microsoft Intune is increasing because organizations are testing it. As a Microsoft product, it is the best-rated solution for device management globally. Organizations continue to expand their use cases of Microsoft Intune day by day.

We manage approximately 60,000 Windows devices, 10,000 Android devices, and 5,000 to 6,000 iOS devices, totaling around 80,000 to 90,000 devices.

How are customer service and support?

I would rate them a ten out of ten. When we need assistance and raise a ticket, we always get good support for our issues. When anything goes wrong, we get in touch with Microsoft engineers to resolve the issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the current market, there are several Mobile Device Management (MDM) solutions available. I also work with Jamf, which is particularly effective for managing Apple devices. Microsoft Intune provides excellent management capabilities for Windows and Android devices as well. The user experience is generally smooth, and users typically encounter very few issues. Overall, it's a strong solution in the market.

Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS. Jamf only handles Apple ecosystems. Jamf excels in Apple ecosystem management with sync periods of one to two minutes for policies and applications, and their security and algorithms are very fast. However, for overall management of all operating systems, Microsoft Intune is the best solution, allowing management of four operating systems with a single license.

Microsoft Intune definitely saves time because we don't need to look for managing Android devices with other MDM solutions or Apple devices with Jamf.

How was the initial setup?

It depends on the environment. Cloud deployment is easier because everything is hosted on the cloud. On-premises environments can be more difficult as each organization has its own setup.

In terms of maintenance, it requires patching. We do the updates before pushing them to the clients. We test on our test devices. Once we find it is okay, after one or two weeks, we deploy in phases.

What's my experience with pricing, setup cost, and licensing?

Compared to other MDMs, it is cost-effective because it is included in the O365 or Microsoft 365 license. It is cheaper compared to others.

It is a partner purchase. We have a relationship with OEM.

What other advice do I have?

We have the Copilot license with a Microsoft 365 E3 or E5 license, though we are not using it directly through Microsoft Intune. Everything is manual for us currently. 

Based on my experience, I would rate Microsoft Intune a nine out of ten, leaving room for improvement. We recommend it because it's the only solution for managing all operating systems. It's also user-friendly for both IT systems and users with licenses.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Developer at a financial services firm with 51-200 employees
Real User
Top 5
Jun 12, 2026
Centralized endpoint management has streamlined onboarding and strengthened compliance
Pros and Cons
  • "Microsoft Intune has positively impacted my organization by giving a centralized way to manage and secure devices across the organization, improving consistency in how devices are configured, updated, and monitored, and making it easier to support remote users as many management and troubleshooting tasks can be performed without needing physical access to the device."
  • "One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected."

What is our primary use case?

My main use case for Microsoft Intune is endpoint management and security, where I use Microsoft Intune to manage devices, deploy applications, enforce compliance policies, and maintain security configurations across Windows endpoints.

A common example of how I use Microsoft Intune for endpoint management and security in my organization is onboarding a new laptop, where I use Microsoft Intune to enroll the device, deploy required applications such as Microsoft 365, apply security policies, and enforce compliance settings automatically. This ensures the device is ready for use and meets company security standards without requiring manual configuration by IT.

In addition to device management, I also use Microsoft Intune for compliance, monitoring, and application lifecycle management, which helps to maintain a consistent device posture and quickly identify devices that fall out of compliance, supporting both security and operational requirements.

What is most valuable?

The features I find most valuable in Microsoft Intune are device management, compliance policies, application deployment, and integration with the Microsoft security ecosystem. Windows Autopilot is another feature that stands out because it simplifies device provisioning and helps to deliver a more consistent onboarding experience for end users.

Windows Autopilot has made device onboarding much easier for my team; instead of manually preparing laptops, I can ship a device directly to the user, and once they sign in with their corporate credentials, the required applications, policies, and configurations are applied automatically. This reduces setup time, minimizes the manual effort for IT, and provides a more consistent experience for users, regardless of their location.

Another feature worth mentioning is the compliance and reporting capabilities, which give visibility into device health, security status, and policy compliance from a single console. I also appreciate the flexibility of managing devices remotely, which has been particularly useful for supporting users in different locations without requiring hands-on IT involvement.

Microsoft Intune has positively impacted my organization by giving a centralized way to manage and secure devices across the organization, improving consistency in how devices are configured, updated, and monitored, and making it easier to support remote users as many management and troubleshooting tasks can be performed without needing physical access to the device.

One noticeable outcome I have seen since using Microsoft Intune is a reduction in the time required to provision and configure new devices, as policy applications and security settings are deployed automatically, making the onboarding process much more streamlined. I also see fewer support requests related to device configuration because users receive a more standardized setup from the start.

What needs improvement?

One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected. I would like to see more simplified reporting and clearer visibility into policy conflicts, especially in larger environments where multiple configurations are applied to the same device.

Another area I will mention is application management; while deploying Microsoft applications is generally straightforward, managing and troubleshooting some third-party applications can require additional effort. I would also like to see more proactive recommendations around device health, compliance, and deployment issues so that administrators can identify and address potential problems earlier. Overall, the platform is strong, but these enhancements would further improve the day-to-day administrative experience.

For how long have I used the solution?

I have been working in my current field for almost three years.

What other advice do I have?

From a governance and security perspective, I think Microsoft Intune is very strong, as it allows me to enforce compliance policies, manage device configurations, and integrate with conditional access to help ensure that only compliant devices can access company resources. Regarding AI capabilities, I see the value more in the intelligent insights and recommendations rather than fully automated decision-making, with features that highlight security risks, compliance gaps, or device health issues helping administrators to prioritize actions and improve overall security posture.

In my experience, the AI-driven insights and recommendations in Microsoft Intune have generally been accurate and useful, providing a good starting point for identifying compliance issues, security risks, or device health concerns. That said, I still treat them as recommendations rather than automatic decisions.

In my organization, Microsoft Intune is deployed as a public cloud service, and since Microsoft Intune is cloud-native, I use it to manage devices, applications, and compliance policies across different locations without relying on on-premise management infrastructure. This approach has worked well for supporting both office-based and remote users through a centralized management platform.

I primarily use Microsoft Azure as the cloud provider, which provides a seamless foundation for device management, identity, and compliance, as Microsoft Intune is closely integrated with Microsoft Entra ID and other Microsoft security services.

My advice for others looking into using Microsoft Intune is to start with a pilot group before rolling Microsoft Intune out across the organization, as this helps to validate the device. I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 12, 2026
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IT Manager at Calgary United Way
Real User
Top 5
Jan 14, 2026
Faced limits managing diverse devices yet have simplified app updates for nonprofit staff
Pros and Cons
  • "The best feature of Microsoft Intune is that it managed the endpoints."
  • "I switched away from Microsoft Intune because it cannot manage the MacBook very well."

What is our primary use case?

The main use case for Microsoft Intune is for approximately 150 end users in a nonprofit organization where I have implemented it.

What is most valuable?

The best feature of Microsoft Intune is that it managed the endpoints. Microsoft Intune is the endpoint management tool that allows us to keep the apps updated, push the app to the endpoint, and manage them. Management became easier with Microsoft Intune.

What needs improvement?

I switched away from Microsoft Intune because it cannot manage the MacBook very well.

For how long have I used the solution?

I have used Microsoft Intune for approximately five years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is a scalable solution.

How are customer service and support?

Microsoft has no support available. There are only two or three support options, and Microsoft never has support for that. They only provide documents.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We are not using Microsoft Intune anymore. I used Microsoft Intune last year, and then we changed to something else.

How was the initial setup?

My experience with the deployment of Microsoft Intune is easy. Microsoft has very detailed instructions, and everything is on the cloud, which makes the deployment easy.

What about the implementation team?

Good documentation was available.

What's my experience with pricing, setup cost, and licensing?

The pricing for Microsoft Intune is cheap with no additional cost.

Which other solutions did I evaluate?

We moved to Enable. Enable can manage all the devices really well, including the MacBooks.

What other advice do I have?

I did not use the cloud PKI with Microsoft Intune. I used Copilot but not Copilot for Microsoft Intune last year. Copilot did not help at all with Microsoft Intune for us. The main benefit of Microsoft Intune is that it comes with Microsoft, which was the major reason we tried it. Microsoft Intune was reliable for us mostly. I gave this review a rating of 5.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 14, 2026
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Sachin-Yadav - PeerSpot reviewer
Network & Security Engineer at Arrow PC Network Pvt Ltd
Real User
Top 5Leaderboard
Apr 23, 2026
Automated onboarding has reduced setup time and provides centralized control for all devices
Pros and Cons
  • "Microsoft Intune impacts my organization positively by saving significant time via faster onboarding; there is no requirement for manual imaging or setup."
  • "It can improve for new users; in the starting phase, we found that the logs are too complex or scattered."

What is our primary use case?

I use Microsoft Intune for daily operational tasks such as device and onboarding, enrollment, adding new devices or mobiles using Autopilot or manual enrollment, policy management, application deployment, and user access control. These are my main use cases for Microsoft Intune in my day-to-day work. The main advantage of Microsoft Intune is that it does not require much time to prepare a single device for a single user. It usually takes twenty to thirty minutes, and no IT touch is needed for it.

What is most valuable?

A few best features according to me are that Windows Autopilot's zero-touch deployment stands out because we do not require any IT person to configure anything for the user base, along with centralized device management and application deployment. These are my best features.

The zero-touch deployment with Autopilot makes my life easier by allowing us to ship laptops directly to the user, where the user logs in via their mail, and the device automatically configures. For example, we have created policies according to the group, so we create a user on that group, and there is no need for manual imaging or complete setup, so it is done via zero-touch deployment.

For application deployment, we can deploy an application on hundreds of devices without touching the device, which helps me with massive operational efficiency. Access control is also a good example because we have created users based on a tier group, which helps me a lot.

Microsoft Intune impacts my organization positively by saving significant time via faster onboarding; there is no requirement for manual imaging or setup. It takes two to three hours per device manually, but via Autopilot, it is zero-touch deployment and takes thirty minutes for onboarding. Another aspect is centralized management; we have a single console for all devices, whether mobile or Windows, which reduces the dependency on on-site IT support and provides faster issue resolution.

What needs improvement?

I have not faced any significant issues until now, and Microsoft Intune is good. It can improve for new users; in the starting phase, we found that the logs are too complex or scattered.

For how long have I used the solution?

I have been using Microsoft Intune for the last three years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune's scalability is generally very strong; it can handle thousands to hundreds of thousands of devices.

Which solution did I use previously and why did I switch?

Before, we were using Active Directory on our on-premises network, so according to that, the cost is a little bit high. We did not use any solution previously before adopting Microsoft Intune.

How was the initial setup?

If we go manually, it usually takes two to three hours, but via Microsoft Intune, it usually takes twenty to thirty minutes per user. The on-site IT team can focus on other tasks.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little bit high.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Microsoft Intune.

What other advice do I have?

If we go manually, it usually takes two to three hours, but via Microsoft Intune, it usually takes twenty to thirty minutes per user. The on-site IT team can focus on other tasks. I strongly advise others looking into using Microsoft Intune because of its features.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 23, 2026
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Anees Reheman - PeerSpot reviewer
Intune consultant at Capgemini
Real User
Top 20
Jul 31, 2025
Continuous implementation of new capabilities secures data and streamlines device management
Pros and Cons
  • "The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."
  • "However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented."

What is our primary use case?

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

What is most valuable?

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

What needs improvement?

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

For how long have I used the solution?

I have used Microsoft Intune for almost three years.

What do I think about the stability of the solution?

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

What do I think about the scalability of the solution?

Microsoft Intune scales effectively with the growing needs of the organization.

How are customer service and support?

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I did not consider any other solutions before selecting Microsoft Intune.

Which other solutions did I evaluate?

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

What other advice do I have?

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sr.Technical Engineer at a retailer with 11-50 employees
Real User
Top 10
May 5, 2026
Centralized management has simplified device control and has improved security compliance
Pros and Cons
  • "Microsoft Intune has positively impacted my organization by providing many benefits."
  • "Customer support can be improved and simpler policy management can be implemented."

What is our primary use case?

I have been using Microsoft Intune for the last three years in my infrastructure. I use Microsoft Intune to manage all my devices via a single dashboard on the basis of groups.

For device management, I use application management control to determine which apps can access corporate data, restrict third-party apps, and handle all related tasks. Security and compliance enforcement is done via Microsoft Intune only. For security rules, I implement password strength, MFA, and encryption policies.

Microsoft Intune is deployed in our public cloud, and I use Azure as the cloud provider.

What is most valuable?

The best features that Microsoft Intune offers in my experience are MDM, MAM, mobile application management, and automated policy deployment.

The core Microsoft Intune capability of MDM allows me to enroll and manage devices including Windows, iOS, Android, Mac, and Linux, which enables me to manage them securely and compliantly at scale. Additionally, the logs, compliance reporting, and reports have been invaluable.

Microsoft Intune has positively impacted my organization by providing many benefits. The headache of IT management has decreased, and it has provided stronger security with less friction. Much faster device setup and onboarding has helped me in various ways.

What needs improvement?

Customer support can be improved and simpler policy management can be implemented. All the features I have mentioned are great and helped me rate the solution highly, but there are areas for improvement. For example, troubleshooting could be made easier, and simpler policy management can be achieved.

For how long have I used the solution?

I have been working with this solution for more than four years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable, and scalability is one of the strongest advantages.

How are customer service and support?

Customer support is good, but it can be improved.

Which solution did I use previously and why did I switch?

I was not using any different solutions before Microsoft Intune, as I was directed to upgrade to Microsoft Intune without evaluating alternatives.

How was the initial setup?

Before using Microsoft Intune, device onboarding and setup usually took hours or a full day. Now via Microsoft Intune, I can complete this process in minutes.

What about the implementation team?

I am partnered with Microsoft for implementation.

What was our ROI?

Microsoft Intune has provided me ROI on both money and time saved. Additionally, fewer IT personnel are required now.

Which other solutions did I evaluate?

I have not evaluated any other options before choosing Microsoft Intune.

What other advice do I have?

I strongly advise others to use Microsoft Intune for managing company assets and security posture. I would rate this solution a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 5, 2026
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.