Microsoft Intune Reviews

Microsoft Intune serves as a reliable endpoint management solution for handling device compliance, deployment, and security policies across Windows, macOS, Android, and iOS devices. The cloud-based setup makes remote management easy, though policy troubleshooting can sometimes be time-consuming in complex environments.

In my day-to-day work, Microsoft Intune allows us to push compliance policies and deploy applications remotely. For example, when a new employee joins, their laptop automatically receives security settings, VPN configurations, and required apps without manual setup. This saves significant onboarding time.

Microsoft Intune has been especially useful for managing remote and hybrid users because we can enforce encryption, password policies, and device compliance without needing the devices physically in the office.

Microsoft Intune offers centralized device and security management features. The features I use most frequently are app deployment, compliance policies, conditional access, Windows Autopilot provisioning, and the ability to manage Windows, macOS, Android, and iOS devices from one console. The integration with Microsoft Defender and Entra ID also makes endpoint security much stronger for remote users.

Centralized device management in Microsoft Intune has helped our organization reduce manual IT work because we can manage all company devices from a single dashboard instead of configuring systems one by one. Conditional Access has been especially helpful for blocking any unmanaged or non-compliant devices from accessing company resources such as Outlook or Teams, which improves security for remote employees and reduces the risk of data leaks.

Windows Autopilot stood out to me as an exceptional feature because it made device provisioning much faster. We can ship laptops directly to users, and once they sign in, the device automatically configures itself with company apps, policies, and security settings. This saves considerable setup time for the IT team.

Microsoft Intune has positively impacted our organization by improving our overall security posture through enforcing compliance policies and reducing access from unmanaged devices. It has also reduced IT workload significantly because software deployment, patching, and device configuration are now automated. This freed the team to focus on higher-priority tasks and streamline support work.

After implementing Microsoft Intune, we saw onboarding time drop from several hours to approximately 30 to 45 minutes using Autopilot, and device-related support tickets were reduced because most policies and app deployments became automated. One area where Microsoft Intune could improve is policy troubleshooting and reporting. Identifying why a device is non-compliant or why a deployment failed can sometimes require longer than expected. Microsoft Intune could improve its reporting and troubleshooting experience, particularly for policy conflicts, issues, and failed deployments. The admin console is powerful, but navigating settings can sometimes be complex, so a more streamlined user interface and clearer error reporting would help IT teams troubleshoot faster.

Another improvement would be greater consistency in the admin interface because some settings are scattered across different Microsoft portals. More detailed documentation and simpler guidance for advanced policy integrations would also help reduce the learning curve for new use cases.

Microsoft Intune has been stable for us in day-to-day device management and policy enforcement. We rarely face major outages, and it handles large numbers of devices reliably, especially in Microsoft-focused environments. That said, there can occasionally be delays with policy syncs and deployments or device check-ins, particularly during large updates or back-end service changes.

Microsoft Intune scales very effectively in enterprise environments, especially for organizations managing thousands of devices across different locations and operating systems. We have been able to manage remote users, automate deployments, and enforce policies centrally without needing additional on-premises infrastructure. The cloud-based architecture also makes it easier to expand device management as the organization grows. However, at very large scale, proper policy organization and role-based administration become important to avoid complexity in the admin console.

Customer support for Microsoft Intune has been decent overall, especially for standard issues and documentation. Response quality can vary depending on the complexity of the case. For basic configuration or deployment issues, we typically receive helpful guidance quickly. More advanced troubleshooting sometimes requires multiple escalations and longer response times.

We previously used a combination of on-premises Group Policy and a basic third-party mobile device management solution. We switched to Microsoft Intune because we needed better cloud-based management for remote users, stronger integration with Microsoft 365, and a single platform for managing both security policies and devices.

We achieved solid return on investment with Microsoft Intune, primarily through time savings and reduced manual IT effort. Device onboarding became much faster with Autopilot, reducing setup time from several hours to under one hour. Automated patching and policy management reduced repetitive support tasks and device-related tickets for the IT team.

Our experience with pricing for Microsoft Intune has been fairly positive because it was already included with our Microsoft 365 licensing. We did not encounter major additional setup costs. The licensing can be somewhat confusing at first with the different Microsoft 365 and Intune plans, but once understood, it became cost-effective compared to managing multiple third-party tools.

Before selecting Microsoft Intune, we evaluated solutions such as VMware Workspace ONE and Jamf Pro. Microsoft Intune stood out because of its tight integration with Microsoft 365, easier management for Windows devices, and better overall value with our existing Microsoft ecosystem.

My advice for anyone considering Microsoft Intune is to plan your device policies and user groups carefully before deployment. It works best when integrated properly with Microsoft 365 and Entra ID, and starting with a pilot group helps avoid policy conflicts and roll-out issues later.

Microsoft Intune has been a strong solution for modern endpoint management, especially for organizations already invested in the Microsoft ecosystem. It simplified remote device management, improved security compliance, and reduced manual IT effort, making it a valuable long-term platform despite a few areas where the admin experience could still improve. I would rate this product an 8 out of 10.

I am using Microsoft Intune for device management, device enrollment, policy compliances, application management, patch updates, and security protection.

The user experience in Microsoft Intune is very useful for maintaining work-life balance. Employees are managing their work through the Microsoft Intune application on mobile devices and through Android. This is very flexible for employees who work in the corporate sector.

I am using Copilot in Microsoft Intune for the creation of policies. While writing policies, I use Copilot for Microsoft Intune to generate automatic tasks for these scenarios and conditions. This has been very helpful to the employees. In some organizations, it has been blocked for security reasons.

It is very easy to deploy Microsoft Intune because of the zero-touch possibilities. Without touching the device, we can manage our devices and configure the device policies and required configurations.

Using the Microsoft Intune portal and the company portal, we are configuring the devices for both Android and Windows devices. For Windows devices, we are using Active Directory to Azure AD join. For Android devices, we are using the company portal for the configurations.

I am using the advanced endpoint analytics in Microsoft Intune for analyzing. Because of security threat allocations, through Microsoft Defender, we are getting the threat intelligence allocations. This is a good built-in feature of Microsoft Intune and is very beneficial from a security perspective.

Microsoft Intune has almost all of the best features. For current situations and scenarios where almost all employees are working from home in a hybrid model, this tool is very useful for device management. This is a very good tool for device management without any restrictions, and we can manage our security data. The best thing about it is that it is a cloud-based device management tool.

As of now, no maintenance is required for Microsoft Intune. It is a very easy and understandable tool. For migrations, sometimes we experience some issues with OS deployment and the user experience side. It would be better to implement something on the GUI side.

The GUI in Microsoft Intune is perfectly good, but they are updating the terminologies. The application terminologies are changing. It would be good to use an updated version so employees can easily understand the terminology.

I have been using Microsoft Intune for four years.

I would rate the stability of Microsoft Intune very highly, as I see no downtime anywhere. Sometimes we need downtime because we need to update our portals and our software. The downtime is managed well, and that is good. No changes are needed.

Microsoft Intune is scalable, and I am giving it a nine rating.

I would rate the technical support of Microsoft Intune a nine.

Positive

It is very easy to deploy Microsoft Intune because of the zero-touch possibilities. Without touching the device, we can manage our devices and configure the device policies and required configurations.

As of now, Microsoft Intune's pricing is in the middle range. I think many people worldwide are using Microsoft Intune, and education institutions are also using it. It would be better to reduce some costs. Like Azure, in Microsoft Intune, we are taking the subscription on a monthly basis. If we are using it or not, it will automatically expire. My suggestion is to charge based on what we are using and for how long we are using the service.

Deployment of any OS or application in Microsoft Intune will take one or two hours only, based on the size and capacity of the application.

In my current organization, most of the members are using the client application of Microsoft Intune. In the client application, almost five thousand members are using it from my client in my project. Almost one hundred thousand devices are using Microsoft Intune.

The enterprise application management in Microsoft Intune has been very useful. When the automatic update option is selected, applications are automatically updated when the application company releases updates. We have the option to update, and if they release update features, they automatically update. Otherwise, they stay on the same feature which we deployed. This is better.

I do not have any objections to Microsoft Intune. It is a very recommended product and very useful. Microsoft Intune is a must and should be needed for this time, for this hybrid model period. The product is very useful, and I highly recommend this product for employees, education institutions, or device management. I would rate this product a nine overall.

My use case for Microsoft Intune includes managing a fleet of about close to 800 laptops and another 500 mobile phone devices like iPhones. We migrated to Microsoft Intune to control and reduce the MSP cost, as our provider was very old-fashioned. As the solution architect, I create plans to ensure cost reduction and process efficiency, particularly regarding Windows patching. 

There wasn't any visibility regarding our devices. Most of the time, we couldn't tell which devices were turned on and which weren't. This lack of clarity resulted in delays with patches, as some devices were not powered on. Overall, it was a mess. To address this issue, we centralized everything into Intune, and we've been handling the patching process since last year. Additionally, we removed Bitdefender and whatever version we were using, and we implemented BitLocker.

From Microsoft Intune, everything is automated. If you need to get the keys, it's super easy for users to obtain them, and someone from IT should also be able to access them. We use Intune because it supports a hybrid environment, allowing us to manage both on-premises devices and our cloud-based services. This means we can still utilize our Active Directory organizational units (OUs) through Microsoft Intune's policies.

Eventually, we plan to migrate everything to Microsoft Intune. However, if we acquire another company that is behind in technology, we might still leverage the traditional Active Directory approach. This would involve integrating their domain into ours, while at the same time continuing to use Microsoft Intune.

We work in the agricultural supply chain, but we prioritize technology. We have the world's fastest terminal for grain loading and unloading, located in Vancouver, Canada. We operate our own trains and are responsible for nearly 20% of Canadian grain exports.

I find Microsoft Intune most valuable for its user-friendly automation and ease of use compared to other tools. We also started using Azure Windows Update Manager for our servers. Microsoft Intune is automated, where you don't need to be an Active Directory guru to manage OUs. This ease has significantly improved our patching process, allowing users to have options on whether they want to receive updates immediately or delay them, which enhances user experience compared to when we used other tools that forced reboots during meetings. With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually.

To improve Microsoft Intune, I suggest enhancing reporting capabilities, including better visualization and more export options for deeper analysis. Integrating Power BI reports would be beneficial, as it currently requires manual API interaction rather than having straightforward pre-built reports.

I have been using Microsoft Intune for about two years now.

I have an issue with my MSP who is providing Azure service and other things. I used to work at ExxonMobil, where when you called or sent an email, you would receive a response within an hour. However, with Microsoft, it takes a lot longer, and I’m not getting quick resolutions. Sometimes, I find myself bouncing around between different support groups. I believe that for smaller clients, there should be a special support system in place.

Neutral

We were previously using McAfee for security. At that time, we didn’t have Microsoft Intune. After we transitioned to Microsoft Intune, we used it to encrypt our devices. As a result, we removed Bitdefender, which was the McAfee equivalent, and started using the Microsoft version instead.

I was involved in the initial setup and deployment of Microsoft Intune. It depends significantly on how the initial Active Directory was configured, and we faced considerable challenges during the registration of a hybrid setup, as hybrid configurations are complex. While cloud setups are easier, hybrid is more cumbersome. It requires knowledgeable consultants or an adept IT team familiar with all features and registrations. Through three months of trial and error, we reached a setup that works for us.

We have a cloud engineer. We also have some analysts, so about four or five people were involved.

With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually.

I've heard that they might take it away from the E3 license and charge us separately. I'm not sure if it's true or not. My E3 license covers Microsoft Intune, so I think we're good.

Microsoft Intune does not yet bring all endpoint and security management tools into one place as we are still integrating everything. We haven't yet started using Microsoft Endpoint Protection and are still relying on other tools such as Tenable.

The user experience with Microsoft Intune has improved significantly over time. When I started, there was a learning curve, but I find Microsoft to be consistently better than other vendors. I might be biased as I'm essentially a Microsoft shop being a Microsoft certified solution architect with six different certifications from Microsoft.

Using Microsoft Intune alongside Microsoft Office and integrating tools via Graph API allows for seamless extension within the Microsoft ecosystem, while integrating third-party tools can complicate management. My experience with Enterprise Application Management in Microsoft Intune includes managing some applications, although we haven't yet started with dashboards to show downloadable applications.

We use Microsoft Intune to manage Windows 11 upgrades, which proceed smoothly. With Microsoft Intune, I am managing devices, including mobile devices such as iPhones, but I plan to incorporate security endpoints soon, possibly next year. We conducted Windows 11 upgrades recently since the deadline for Windows 10 licensing is approaching. This project initiated last year with the focus on drive encryption, followed by transitioning rules from OU to Intune, and we are now proceeding with Windows upgrades.

We use the cloud interface of Microsoft Intune only, without utilizing any SDKs yet. 

I would advise adopting Microsoft Intune as soon as possible. It's crucial to manage a multitude of devices since efficient patching is essential for security. Outdated devices pose vulnerabilities for hackers. Microsoft Intune is a leading tool in this regard, as it passively pushes updates with minimal user intervention.

We currently have only our managers utilizing Co-pilot in Microsoft Intune by activating it specifically for them. I am familiar with Co-pilot, and I am also a manager. I have heard that the licensing for Microsoft Intune may be separated from the E3 license. Currently, I believe that my E3 license covers Microsoft Intune, enabling us to operate without concerns.

I would rate Microsoft Intune a nine out of ten.

I have been using Microsoft Intune for more than two years.

My main use case for Microsoft Intune is for endpoint management, device compliance enforcement, application deployment, and securing corporate devices across different platforms such as Windows or Mac OS devices.

A specific example of how I use Microsoft Intune is to manage and secure a corporate laptop, where we deploy security policies, push software updates if required, and install any applications needed from remotely.

The best features that Microsoft Intune offers include centralized device management for different platforms from a user-friendly GUI, remote actions such as device lock or restart, troubleshooting, supporting remote users, and application deployment.

The centralized device management feature of Microsoft Intune has made the biggest difference for my team because it has made the onboarding of new users and provisioning of laptops really smooth, allowing us to push applications easily from a centralized console, which has increased productivity without needing IT intervention on-site.

The automation and reporting features of Microsoft Intune are perfect and really enhance our troubleshooting process.

Microsoft Intune has positively impacted our organization by improving security, simplifying device management, and reducing workload, enabling us to manage secure devices remotely, enforce compliance policies, and streamline software deployment.

After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets.

The initial setup of Microsoft Intune could be more simplified, but apart from this, everything is outstanding and performs well as per our expectations.

I have been using Microsoft Intune for more than two years.

Microsoft Intune is a stable solution.

Microsoft Intune is very scalable.

The customer support for Microsoft Intune is outstanding, providing very good resolutions for any complex technical issues when we get stuck.

We have not switched from a different solution to Microsoft Intune; we have been using this solution since the beginning.

We have seen a great return on investment with Microsoft Intune due to faster device provisioning, observing a 50 to 70% reduction in managing devices, which allows us to save both time and money.

The initial setup of Microsoft Intune could be more simplified.

After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets.

The pricing, setup cost, and licensing of Microsoft Intune are handled by a different team, not by me.

My advice for organizations considering Microsoft Intune is to start with a pilot group before a full rollout, define proper compliance and security policies according to requirements, and integrate Microsoft Intune with the Microsoft ecosystem to explore other functionalities. I would rate this product a 9 out of 10.

My main use case for Microsoft Intune is managing and securing endpoints across the organization. It helps me to control endpoints and ensure everything stays compliant with security policies.

For example, when a new employee joins, their devices are enrolled in Microsoft Intune and required settings like application security policy and access controls are automatically applied. No manual setup is needed.

This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier. We have seen around 40 to 50% time saving in device setup. Everything is now automated, so with just one click, we can add a new device and the setup will be done automatically. After policy deployment, users get proper access, and we have seen fewer incident tickets about non-compliant devices.

The best feature Microsoft Intune offers is centralized management. Everything is handled from one dashboard. Also, remote actions like wipe or update are very useful.

The centralized management feature allows me to control all endpoints from one dashboard. I can see in the Microsoft Intune dashboard that all endpoints are connected, they are compliant, and everything is in order. If a user is leaving the office, I can directly wipe out their device, and if I see any dangerous endpoint connected, I can wipe it out directly. With the centralized dashboard, I can also update the endpoints with one click.

Microsoft Intune has positively impacted my organization. It has brought me better control and visibility over all endpoints.

Everything is working properly, and Microsoft Intune is a very powerful tool that works well. However, there are some areas that need improvement, such as the troubleshooting part, which could be simpler. Many times I cannot see proper logs, so there needs to be improvement in the logging system for easier troubleshooting.

The troubleshooting and UI path need to be improved. Otherwise, it is a solid and very strong solution.

I have been using Microsoft Intune for more than one year.

Microsoft Intune is very much stable.

Microsoft Intune scales really well as we grow, with performance remaining stable even with more devices connected.

I have connected with customer support many times, and they are very quick to respond and provide good assistance.

From the start, I have been using Microsoft Intune and have not switched from a different solution.

We have seen a good return on investment with less manual work and reduced on-site support. The time-saving aspect has been significant as most tasks are now handled remotely.

We have seen a good return on investment with less manual work and reduced on-site support. The time-saving aspect has been significant as most tasks are now handled remotely.

Since we are already using Microsoft 365, the pricing, setup cost, and licensing for Microsoft Intune are quite cost-effective. Otherwise, it can feel a bit expensive.

We have not evaluated any other options before choosing Microsoft Intune.

The tools are very powerful. Before planning to purchase, please plan for devices properly and structure the organization. If everything is evaluated properly and planned well, then the implementation and integration will go smoothly. I give this solution a rating of nine out of ten.

Microsoft Intune is mainly used by me for device management and security in the Microsoft 365 environment. I have worked on enrolling devices, managing Windows endpoints, applying compliance policies, and deploying security configurations. It has helped centralize device management and enforce security policies remotely. For example, we use Microsoft Intune to manage company laptops remotely. We configure compliance policies, enforce encryption, and deploy security updates. It allows us to control devices even when users are working remotely.

One of the main advantages of Microsoft Intune is its centralized device management. It integrates very well with Microsoft 365 and Azure Active Directory (Azure AD). It also improves security by allowing administrators to enforce compliance policies and manage devices remotely.

Microsoft Intune brings endpoint security into one place. The benefit of Microsoft Intune is that it centralizes all device management and strong security policies in the same interface.

I use the endpoint management feature in Microsoft Intune to manage and secure company devices. This includes device enrollment, applying security policies, and monitoring.

Microsoft Intune helps secure hybrid work by allowing organizations to manage and secure devices remotely. Administrators can apply security policies, enforce compliance rules, and ensure that only trusted devices can access company resources.

The downsides of Microsoft Intune include the fact that the interface can sometimes be complex for new administrators. Some configurations require a good understanding of the Microsoft environment. Additionally, troubleshooting device enrollment issues may sometimes take time.

I have been working with Microsoft Intune for three years overall.

Microsoft Intune is a generally stable solution. Its performance is good for device management and security in production. In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.

Microsoft Intune is highly scalable. It can manage a few devices or tens of thousands of devices across multiple locations without issues. Microsoft Intune is designed for scalability and supports large enterprises with thousands of users and devices, allowing IT teams to deploy policies, manage devices, and monitor compliance across the organization efficiently.

I have contacted the technical support or customer support of Microsoft regarding Microsoft Intune.

The quality of the support for Microsoft Intune is good. Microsoft provides good technical support for Microsoft Intune, including documentation, community resources, and official support channels, and you can open a ticket. In general, the support is reliable, especially the Microsoft documentation and enterprise support channels.

I would rate the quality of support for Microsoft Intune as a ten because it is powerful.

Positive

I have mostly worked with Microsoft solutions. Compared to traditional on-premise device management tools, Microsoft Intune offers more flexibility because it is cloud-based.

The initial deployment of Microsoft Intune is easy to difficult, depending on the experience of the administrator. The deployment process falls between easy and difficult.

You need two people to deploy Microsoft Intune.

For organizations already using Microsoft 365, the cost of Microsoft Intune provides good value, as it includes the device management and security features in one platform.

It is not me who manages the pricing for Microsoft Intune. A finance service manages this, but I do not have many insights about the price for Microsoft Intune.

I did not use Copilot in Microsoft Intune, but I used Copilot separately.

I remember Microsoft Intune. I would rate this review a nine overall.

I can provide a specific example of how I use Microsoft Intune in my daily work. Application deployment and device configuration represent key areas where I utilize Microsoft Intune. For example, in my daily work, I use Microsoft Intune to deploy applications, assign configuration profiles, and enforce compliance policies on corporate devices. When a new device is enrolled, I can ensure it automatically receives the required security settings and business applications. This helps standardize the environment and reduce the operational effort.

Microsoft Intune is especially valuable when you need to standardize and automate endpoint management at scale. In my work, I have also used it to solve more complex challenges, such as migrating devices from traditional management to modern management, for example, from on-premises to cloud-first. A unique aspect is the ability to combine Microsoft Intune with tools like Windows Autopilot instead of SCCM OSD deployment. You can use compliance policies and conditional access to build a more secure and consistent user experience.

From an operational efficiency perspective, Microsoft Intune has helped reduce the amount of manual work involved in device provisioning, application deployment, and policy enforcement. We don't always measure it with exact numbers, but the improvement is clear in day-to-day operations. For example, preparing a new device now takes much less effort than in more traditional management models because many activities are automated and standardized.

Conditional Access is valuable for us and for everyone because it allows connecting device compliance with access control. In practice, you can use it to ensure that only compliant and trusted devices can access corporate resources such as Microsoft 365 apps and other company services. For example, if a device is not compliant with the security requirements, such as encryption, password policy, or device health, access can be blocked or limited. This is extremely important in an environment because it helps enforce security without relying only on the user's identity.

One of the biggest advantages of Microsoft Intune is not only the management itself, but also how well it integrates with other Microsoft technologies. For example, when you combine Microsoft Intune with Microsoft Entra ID, Conditional Access, Windows Autopilot, and Microsoft Defender, you can build a much more automated and secure endpoint management model. From my perspective, this integration is one of the main reasons why Microsoft Intune is valuable in modern environments.

Microsoft Intune is a very strong platform, but there are still some areas where it could improve. In my personal opinion, reporting and troubleshooting could be more detailed, especially when dealing with complex scenarios. I also think some features could be more consistent across different platforms, and some administrative workflows could be simpler. Overall, the product is very good, but there is still room for improvement in visibility and usability.

For example, the user interface could be improved in some areas. Sometimes the admin experience is not as intuitive as it could be, especially when features are spread across different sections or when it takes too many steps to find a specific setting or troubleshooting detail. I also think support and feature consistency across operating systems could be stronger. Windows is clearly the most mature platform in Microsoft Intune, and while some capabilities on macOS, iOS, and Android can feel more limited or less consistent, depending on the specific scenario. Overall, there is room to improve usability, visibility, and cross-platform consistency.

I have been working with Microsoft Intune for more than 10 years, mainly in endpoint management, device compliance, security, and modern workplace projects.

Yes, overall I would say Microsoft Intune is stable. It is a mature cloud service and in my experience it performs reliably for everyday endpoint management tasks such as policy deployment, application delivery, compliance management, and device administration. Microsoft also provides service health and tenant status visibility, which helps administrators monitor incidents and planned changes. Of course, like any cloud platform, it can occasionally have service issues or rollout delays, so it is not perfect. But overall, I consider it a stable and dependable solution for modern endpoint management.

Microsoft Intune is highly scalable because it is well suited for organizations of different sizes, from smaller environments to very large enterprises. One of its main strengths is that as a cloud-native service, it can scale without the same infrastructure constraints you typically have, for example, in an on-premises solution. In my experience, it supports growth well, especially when combined with the broader Microsoft ecosystem for identity, security, and automation.

I would say the customer support is generally good. It is reliable overall, although the experience can vary depending on the complexity of the issue. Standard cases are usually handled well, while more complex scenarios may take longer to resolve, but overall the support experience is positive.

Positive

Before Microsoft Intune, we used SCCM or Microsoft Endpoint Configuration Manager. The main reason for the switch was the need to move toward a more modern, cloud-based management model. Microsoft Intune offered better support for remote management, modern provisioning, and mobile device management, and also the integration with services such as Entra ID, Conditional Access, and Autopilot. It also helped reduce the dependency on on-premises infrastructure and made endpoint management more flexible and scalable.

This is a very big question because it's not just technical. My advice would be to start with planning and know it configuration. First, define your device scenarios, ownership model, enrollment method, security requirement, and application strategy. Then, and only then, use a phased rollout with a smaller pilot group before scaling broadly because Microsoft's own deployment guidance recommends a phased approach and highlights the need to plan enrollment prerequisites and support scenarios yearly.

Other

We have seen a return on investment, mainly in terms of time saving, operational efficiency, and improved standardization. We don't always measure it in very strict financial terms, but the value is clear in day-to-day operations. With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models. This helps reduce administrative overhead and allows IT teams to focus more on higher value activities.

In my experience, the prices and licensing are reasonable, especially for organizations that are already invested in the Microsoft ecosystem. The value becomes clear when Microsoft Intune is used together with other Microsoft services because it is a part of a broader management and security platform. Setup costs can vary depending on the size of the environment and the complexity of the project, but in general, the cloud-based model helps reduce some of the infrastructure costs you would typically have with a more traditional solution. The main challenge I think is usually licensing complexity because understanding the different Microsoft bundles and plans can sometimes be less straightforward than the technical setup itself.

I didn't evaluate another option because the choice was mainly driven by the Microsoft ecosystem we were already using. Since we were already working with Microsoft technologies, Microsoft Intune was the most natural fit because of its integration with services such as Microsoft 365, Entra ID, Conditional Access, and other security and management tools.

Overall, my view is very positive. Microsoft Intune is a strong solution for modern device management. One of its biggest advantages is how well it integrates with the broader Microsoft ecosystem because it helps improve security and standardization. There are still some areas that could improve, such as reporting, but overall, I see it as a very valuable platform. I love Microsoft Intune. My overall review rating for Microsoft Intune is nine out of ten.

I mainly use Microsoft Intune for managing company devices and pushing apps and policies. It also helps us keep everything secure without too much manual work.

I used Microsoft Intune to roll out a new app to all company phones in one go. No manual install was needed. This saved a lot of time and everything was set up automatically for users.

We also use Microsoft Intune to enforce security policies such as screen lock and password rules on all devices. It keeps everything consistent and saves us from checking each device manually.

We mostly use remote wipe and device reset when a device is lost or someone leaves the company. It helps us protect data quickly without needing physical access to the device.

The best features are device management and app deployment. Everything can be controlled from one place. Additionally, the security policies and remote actions make it easy to keep devices safe without much effort.

The interface can be a bit complex to set up initially, so a simpler interface would really help. Additionally, better reporting and clearer logs would make troubleshooting easier.

Sometimes policies take a bit of time to sync, so faster updates would be beneficial. Also, better error messages would really help when something does not work as expected.

The setup and configuration can feel complex at times. Additionally, reporting and troubleshooting could be more clear and detailed.

I have been working in my current field for around five to six years.

Microsoft Intune is generally pretty stable for day-to-day use.

It scales really well. We have been able to manage more devices as the company grows without any major issues. Since it is cloud-based, it handles large numbers easily and we do not have to worry about infrastructure limits.

Customer support is decent overall. They usually respond and help resolve issues. Sometimes it can take a bit of time for complex cases, but nothing too frustrating.

We were using a basic manual setup and a few separate tools before. We switched to Microsoft Intune to have everything in one place and make management easier.

Take your time to understand the setup and policies in the beginning. It makes things much smoother later.

We have definitely seen a good return on investment with Microsoft Intune. It saved us a lot of time on manual tasks and reduced the need for extra tools. Overall costs went down as well.

Pricing was pretty reasonable since we already had it bundled with our Microsoft 365 license. Setup cost was minimal, mostly just time spent on configuration rather than any extra expenses.

We did look at a few options such as ManageEngine and Workspace ONE before deciding. However, we went with Microsoft Intune since it integrated better with our existing Microsoft setup and was easier to manage.

Microsoft Intune has been a solid and reliable tool for us. It has made device management and security much easier compared to before. I would rate this review a nine out of ten.

My use case with Microsoft Intune is mostly hardening our devices, but I'm also using it to set up some ASR rules. I think because we set up Windows LAPS, which required creating a new role, I would say I would stay with hardening and ASR rules.

With Microsoft Intune, we're using Autopilot and it makes deployment much easier. We are currently starting to use the Company Portal feature in Microsoft Intune.

In my five years of experience with Microsoft Intune, I appreciate that its behavior is different than other MDMs. I would say that we're setting up hardening on our Windows devices and because Microsoft Intune is a Microsoft product, it behaves much better than other MDMs on Windows.

It's really the beginning phase. When I worked at Samsung, I set up some managed Play Store, and it was pretty easy because you could upload or import your application and add it to the Microsoft Intune console and it appears in the Microsoft Manage Store. The process is probably the same right now.

App discovery sometimes works with Microsoft Intune. I think sometimes it's missing something, but in general, I would say it's pretty easy to find what I need.

Microsoft Intune is customizable. I know there are some custom settings that can be set, but it requires ADMX creation. That's why it would be much easier to use. There's a lot of API, and I think there is space for some additional features, not just some, but a lot of additional ones.

Microsoft Intune saves me time with automations, running processes, and access by about fifty percent, because I don't have to set up everything via registry editor.

Regarding JAMF, I would say JAMF is only good for Apple devices, as it's an Apple product, and the same is true for Microsoft Intune. Everything works perfectly with Microsoft using its own product. I would say right now that Microsoft Intune is one of the best solutions. I'm not a big fan of the IBM solution or Citrix. Regarding VMware, I haven't used it for three or four years.

I think it would be good to have many more policies in Microsoft Intune and stop using remediation scripts. It would be much more helpful.

I've been using Microsoft Intune for over five years.

I would rate the stability of Microsoft Intune a nine because there are no outages or issues. There are really not many issues within my whole career with Microsoft Intune.

I rate scalability a nine. It's pretty feasible.

My whole team is saying that they would rate technical support a three or four out of ten. Sometimes, I think it's good to mark it as a six because sometimes they are waiting for an issue to be resolved somehow, and sometimes we are able to overcome our issue. I would say five because sometimes after our support ticket, they change their documentation. Instead of helping us, they just change a few words in their documentation. They send us documentation saying to check it because it's by design.

I mean, they don't help us at all sometimes. They're just sending documentation and changing documentation and then sending us the article that says to check it. In their article, they described that it's a behavior and it won't be changed. This is how it should behave.

Positive

With Microsoft Intune, the user experience was difficult at the very beginning because I worked at Samsung and I enrolled Android devices. I have to say that Microsoft Intune was one of my least favorite MDMs because I just didn't get used to its UI. But that was the very beginning. I think now it's pretty easy, and I would say this is a really good MDM.

The initial deployment of Microsoft Intune is pretty easy to start. It really depends on how much I have to deploy because some environments need some additional things. But it usually takes days.

I'm not the one who is doing maintenance.

Our company was bought by another, and we're currently trying to persuade them to use Microsoft Intune with an E5 license. I think I will definitely recommend to them that it's worth it to use Microsoft Intune.

We currently have an E5 license, and using all of those features was really good. I'm not the one who's actually buying it. I think it should always be lower than its current price. It's really hard for me to say how it compares to other prices.

I don't use the advanced endpoint analytics in Microsoft Intune. We actually don't use it much because Microsoft Defender is taking care of it mostly. There's Defender for Endpoint.

I use Microsoft Copilot for additional questions. If there are some difficulties in enrollment or configuration, it's always good to ask Copilot and it helps navigate me to the proper troubleshooting. I would rate this product an eight overall.

I have used almost all features that Microsoft Intune provides for my use case, whether it is configuration management, remote access, or endpoint management.

The most valuable aspect of Microsoft Intune to me is the simplicity of the UI. It is not difficult for me to explain to my juniors how things work, and the admin console is well organized. For example, if I need to go to applications, I can navigate to Apps, then Windows apps or other apps. The organization is excellent.

The API is the best feature of Microsoft Intune. The Graph API is exceptional. I use Microsoft Graph API extensively through Python, PowerShell, or C# .NET SDK, and it is very effective.

It definitely saves considerable time with the new device provisioning process. Since the API is flexible and powerful, I have automated many activities that have saved hours of work. I would not say resources were saved, but hours were saved.

Microsoft Intune could be faster with client to server communication. Whenever I push something, it takes time. Sometimes it takes more than one hour to deploy on the Windows side, for example. Since Windows is a Microsoft product and Microsoft Intune is also a Microsoft product, it should be much faster, but it is too slow compared to other MDM solutions.

Speed is the main concern for people. Apart from these issues, there are definitely many things that could be proposed at the feature level.

Advanced discovery is an area where there is room for improvement. It provides whatever schema is designed in the backend, but when they say advanced, I should be able to fetch whatever I want. That is not the case. The feature has been added and they continue to add more. Perhaps in the future, they will provide additional functionality that can be utilized. The issue is that I can get reporting, but I cannot utilize the same reporting to convert it into a query for Azure AD groups to handle remediations or fix problems based on that data. I am not sure whether this is in the pipeline, but they have many research and development people, so they might be considering it.

I have been using Microsoft Intune for nine years and twenty-four days.

For stability, I would rate it nine point nine out of ten.

I would not rate it ten out of ten because nothing is perfect, but it is nine point nine out of ten for scalability.

I would rate the technical support at seven out of ten.

Microsoft outsourced the support to a third-party vendor, and they are not very effective. They are not good at handling issues, and they take too much time. I have to explain the same issues to multiple engineers, and they have a very rigid template. They do not think outside the box; they think only from the template perspective. That kind of approach drags out the issue even if it is not significant. I have given direct feedback to Microsoft on this, and support needs to be improved.

Positive

I worked with Jamf and I currently work with Jamf. One advantage of Jamf is that it is very fast compared to Microsoft Intune when it comes to client and server communication. Whenever I deploy anything, it reaches the device within a minute, but Microsoft Intune deployment is too slow.

Compared to other solutions in the market, Microsoft Intune is almost free because it is part of the Microsoft 365 E3 or E5 suite, which is why people do not complain much about the speed. In parallel, Jamf charges more than seventy USD per device per year. Microsoft Intune is a very cost-effective solution.

Initial deployment is very easy.

If somebody has good or even moderate knowledge and experience, they can set up the tenant and make it ready to use at a basic level within two or three hours.

Approximately thirty-three percent of ticket automation has been achieved. If I receive one hundred tickets, I now receive around seventy, so thirty percent of the tickets are automated. I am planning to increase this further to reach fifty percent this year.

I would definitely recommend Microsoft Intune to other administrators because this MDM tool provides the capability to manage Android, iOS, Windows, Mac, and now they have added Linux support. All these platforms can be managed from a single console, and I do not have to buy additional device-based licenses. It works on user-based licenses, and one user can use multiple types of devices without paying much. Other features such as application management are available, and it integrates well with conditional access to identify real-time threats during sign-in. Microsoft Intune is a very effective solution from my understanding, and I definitely would recommend it. The overall review rating I would give is nine point five out of ten.

I started my career with Microsoft Intune, so I am very close to it, and all aspects are fine except for the speed issue. For this reason, I would rate it nine point five out of ten.

My final rating is nine out of ten.