Microsoft Intune Reviews

I use Microsoft Intune for mobile device management. My team is specifically responsible for managing mobile devices. Recently, we migrated all our devices to Intune from AirWatch. At my company, we are also utilizing Intune to manage desktops, laptops, and MVD devices.

One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch. Additionally, the integration with Azure and other Office 365 apps is seamless. Another beneficial aspect is that Intune brings all endpoint and security management tools into one place, allowing us to streamline management and have a single point of view. Mobile users have found the enrollment process seamless, and the Company Portal displays required apps effectively.

There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device. Also, there needs to be more granularity in pulling up stale records. I cannot control mobile devices separately or create separate policies, which Microsoft mentioned they are working on.

I have been using Microsoft Intune for a little more than two years now.

The migration to Intune took some time to show benefits, as we started about two years ago and are finishing the migration now. Initially, there were challenges due to differences between Workspace ONE and Intune, requiring adjustments to internal policies.

From an end-user perspective, mobile users have had a good experience, with enrollment being seamless. However, there are concerns with inconsistent device syncing, as there are times when synchronization with Intune takes longer than expected.

My experience with customer service is that once I reach higher-level support, the service is good. However, intermediate levels of support haven't been very successful, so I often escalate to get higher-level engineers involved.

Neutral

I used AirWatch, which is now called Workspace ONE from VMware, before switching to Microsoft Intune due to better pricing with Intune, as it is included with an E5 license.

The initial setup of Microsoft Intune was made easier as I had previously been using it on the desktop side. However, there were challenges due to differences with Workspace ONE, but after addressing those, everything went smoothly.

My entire team was involved in the implementation, with at least three people working on it.

The pricing was much better with Microsoft Intune, as it is included with an E5 license, requiring no additional hardware purchases, which was a deciding factor for us to switch.

Overall, I would rate the solution a seven on a scale of one to 10. The more mature features of Workspace ONE mean it offers better functionality in some cases, but Microsoft Intune’s pricing and integration with our existing licenses make it more appealing financially.

I have been working with Microsoft Intune for the last seven years. Before that, I worked on competitive platforms like MobileIron and Citrix Endpoint Management. These are MDM platforms, and when compared to them, Intune is one of the best solutions from Microsoft. I currently play a role as a Microsoft Intune architect, designing and implementing solutions for customers, managing iOS devices, and Android devices, and now it's growing in managing Windows devices. Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions.

Windows Autopilot is one of the best features. It offers security and helps us know which device a user is using before it is enrolled. 

Autopilot has various features, making it easy to manage Windows devices. In the migration of existing SCCM devices to Microsoft Intune, we use Group Policy Analytics, which simplifies copying existing policies to Intune and reduces migration time significantly. 

Comparing iOS devices, DEP is an exceptional solution integrated with Microsoft Intune. It allows for better visibility and actions on devices. 

The Volume Purchase Program (VPP) from Apple is also beneficial as it reserves licenses for specific applications, which we can integrate with Intune.

In terms of improvements, regarding Windows devices, Microsoft needs to enhance options for copying existing policies to Intune. 

Some configurations are not available with Intune and exist in group policy, so they should be added to Intune immediately. Most customers are migrating from on-premise to cloud, and this should be a priority. 

The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency.

I have been working with Microsoft Intune for the last seven years.

When a particular device issue is not resolved, I report it to Microsoft, who will take it over and add it in the next quality or feature updates. It will take time, but it will definitely be resolved.

Positive

I previously used MobileIron, a notable solution in the market. At that time, Microsoft Intune was not an option. MobileIron was one of the best solutions despite its high cost for users. Microsoft Intune is cost-effective, and integrating it with other Microsoft services, like Windows 10 and 11, is beneficial. I have also worked on Citrix Endpoint Management.

The redeployment of Intune is quite simple. Level four support is managed by Microsoft. Previously, with on-premise solutions, disaster recovery was essential. Microsoft Intune cloud environments should develop their own disaster recovery solutions.

Overall, Microsoft Intune covers more than seventy percent of the market. I have worked on numerous projects within a consulting company, most of which involved Microsoft Intune. It is one of the leading products for MDM solutions.

PKI is typically managed by a separate team, though on-premise PKI is fine. Microsoft provides solutions like SCEP for certificate distribution, which another team can manage. Certificate distribution and authentication, such as MFA, can be defined on the Internet with SCEP to distribute certificates to end users. For example, WiFi authentication can use certificate-based methods. My overall product rating is nine out of out.

Hybrid Cloud

Microsoft Azure

My use case for Microsoft Intune involves working in the breaking fixed line.  I receive tickets when customers encounter errors or have doubts about the tool. I can explain the tool to clients, or I'll analyze the error. For example, if someone tries to use BitLocker but their device doesn't encrypt, I start my analysis of the policy the client created and try to fix the error.

The best features of Microsoft Intune are Windows Update rings. This is superior because you can schedule updates for quality, security, or OS system updates. It is beneficial because we can schedule work hours or after work hours to implement the updates. It helps me better understand client issues and increase my response time to deliver solutions to problems.

The areas that have room for improvement in Microsoft Intune include the Autopilot process. The ESP profile could be easier to use as many clients complain about it because if we don't deploy the ESP, the Autopilot doesn't work properly. These two configurations should be together when you create the Autopilot profile rather than separated.

Another tool that needs modifications is script deployments. When trying to deliver PowerShell scripts in the organization to apply wallpapers, it's very complicated to see if they return errors or how they show in the devices. Changing that would help significantly.

I have used Microsoft Intune for a year and three months. I have been working for three years in the Microsoft line support. Before Microsoft Intune, I was the Exchange engineer from the support line too.

I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes.

In my organization, I am the only one who works with Microsoft Intune. When I need to use my environment to test, I create approximately 20 users and start to deploy. In my role, I receive tickets from organizations that have thousands of devices requiring issue resolution in Microsoft Intune.

From one to ten, I would rate the technical support at a 10.

I cannot compare Microsoft Intune with other solutions or vendors on the market because the only time I saw Microsoft Intune work with another solution was when I received a ticket about Mac OS where the organization used MDM Jamf to manage devices and started using Microsoft Intune. They tried to migrate to Microsoft Intune. This is the only collaboration I have seen between Jamf and Microsoft Intune.

Microsoft Intune saves eight hours per day. During my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment.

The pricing for Microsoft Intune is very reasonable because organizations can pay without complaints. Microsoft Intune isn't sold standalone only. Organizations can buy Microsoft 365 Business Premium, which includes Microsoft Intune with the license. It's a reasonable price to use Microsoft Intune.

I recommend Microsoft Intune to other users because it's a great tool to manage the environment. You can use it on one machine to deliver it to others. When you enroll these devices, the IT professional's life becomes easier to manage these machines because we can do everything remotely. I would rate Microsoft Intune overall as a nine out of ten.

Public Cloud

Microsoft Azure

In my career, I have used Microsoft Intune for about four or five months during my internship at my previous company, which is a global organization where I learned about Microsoft Intune and Entra Admin. I was using the cloud-based system all of the time. I am knowledgeable about many aspects and can manage requirements as needed, including device management and application management. I can handle whatever part of the premises needs to be taken care of.

What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time. I can manage everything remotely from anywhere. There are policies I can implement for compliance on several things, such as for sales teams, finance management teams, or tech teams. I can focus on the segment where I'm implementing policies or accessibility and manage it very quickly. Microsoft Intune brings all our endpoint and security management tools into one place, and we can minimize the endpoint and security management aspects. The security doesn't need further development as it already has multi-factor authentication options. If we want to add another option, we can mail a QR code; if the organization has that QR code, any employee can access it similar to multi-factor authentication. By using Microsoft Intune, we can protect our system through security checks, allowing us to define which party can access our system from remote locations. There are various applications being utilized for remote functions, and with our firewall in place, we don't need to worry about security.

The downside of Microsoft Intune is that in a fast-moving world, most people are using AWS or Azure. Specifically, cloud-based technologies nowadays manage this stuff automatically after deployments, particularly for application purposes. For application and device management, I suggest combining them in a mode where managing both things could have shortcuts throughout the system. For instance, when applying anything to a tech team, it should automatically apply to their applications on phones as well. There should be a system already designed, and as a developer, I believe I can design that type of framework.

I have used Microsoft Intune for about four or five months.

I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process. It functions adequately sometimes; nothing is 100% perfect.

The scalability of Microsoft Intune is quite good; it won't affect the work environment or struggle with multiple PCs. For large-scale use, there might be timing issues during installations or setups, which requires more time.

I have contacted technical support many times, and they respond quite accessibly, making it easy to reach out to them.

It takes around 45 minutes to set it up for me.

Microsoft Intune doesn't require any maintenance; the only cost involved is paying for the package on a yearly or monthly basis.

I haven't tried using any alternatives to Microsoft Intune. There is a system with Google that has its endpoint system, but I haven't used it. Most people around me are using Microsoft.

On a scale of one to ten, I would give Microsoft Intune a rating of eight out of ten.

Microsoft Azure

We use Microsoft Intune to manage mobile phone devices and laptops to ensure they are synchronized with the company. They are not used for tracking or third-party software, and they comply with company regulations. If devices get tampered with, lost, or stolen, we can track them. The devices are registered to our systems, so if anyone forgets their user IDs or passwords, we can resolve that using the authenticator. We use the Cloud PKI, which is straightforward and easy to learn. Everything is documented, and a self-starter can learn it. It is not highly technical. It requires being comfortable with Microsoft Windows knowledge and knowing how to use a desktop and commands. Someone with basic knowledge can pick it up easily.

We use the Copilot integration in Microsoft Intune which helps protect our environment. We are using the Enterprise Application Management features of Microsoft Intune. These features have improved our abilities in app discovery, deployment, and automatic updating. The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints.

Everything about Microsoft Intune is something that I value the most. It is something that I use for employees, whether for new starters or anyone who makes a request. It is a requirement and a need, and it works great. So far, there have not been any issues. It performs very well.

The documentation and authentication could be improved. Sometimes, there can be issues where you have to restart multiple times. There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues. Performance is something that needs to be worked on.

I have been using Microsoft Intune for around a year in my career, not necessarily in this job, but overall.

Sometimes there has been instability such as crashing and downtime. This happens as part of business operations.

The scalability of Microsoft Intune can be good at times and off at others, so it falls somewhere in between.

I have not had to contact their support.

Neutral

My initial introduction to Microsoft Intune was straightforward because everything was written and documented, so it was simply a matter of following their instructions.

We have used an application called Pyrus as an alternative. That is software our company purchased, and it actually helps.

I followed the documentation from my colleagues and have used some documentation from Microsoft. The Microsoft documentation is adequate. I do not know the pricing of Microsoft Intune, as that is not something I manage. When I joined my current company, Microsoft Intune was already in place, so my role was to enroll new devices and distribute them to new people.

On a scale of 1-10, I rate Microsoft Intune a 7.

We deploy Microsoft Intune for clients and give them support for 

The main use cases for Microsoft Intune among our customers currently include migrating a client that was initially with Dell; they were using a Citrix solution along with other solutions. We migrated all the infrastructure on Azure, and they have almost 400 to 500 users. We have registered users' laptops and desktops with Microsoft Intune. I integrated them with Entra ID and Active Directory authentication. We are providing them support with managing all the devices, including their laptops, mobiles, and PCs with Microsoft Intune, along with all the policies and other configurations.

The most useful features of Microsoft Intune for our customers include centralized management; administrators can access all device reports, which devices are expiring MFA, which are not using MFA, device details, and other important information. All details about users and devices can be accessed through a centralized portal and dashboard. That is the main feature.

Regarding user experience, Microsoft Intune is very user-friendly. We need to register the device with Microsoft Intune through the Company Portal. When it's registered with the email, it comes to the management console on Microsoft Intune. We can manage all the devices from the portal, and users are very satisfied with no issues. They only require assistance with daily routine tasks, but otherwise, everything runs smoothly.

It’s already a strong application and management tool, and the team is continuously improving it. Everything is progressing smoothly, and our policy allows for certain configurations to be made easily.

There could be some improvements regarding additional features and integrations in Microsoft Intune. Microsoft Intune works with Entra ID. If there is an option for a client with 100 PCs or laptops that are not on the Entra ID domain, it would be good. It should work without a domain. Microsoft Intune works with the Entra ID domain, with the domain ID, with the email ID. There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID.

I've been working with Microsoft Intune for five years.

Our customers have not faced any issues with the stability of Microsoft Intune; it's very stable. When they change devices such as laptops and mobiles, we need to register again and remove from the portal, their MFA, and other configurations. Otherwise, it is fine with no significant issues. It's very reliable and scalable.

In terms of scalability, Microsoft Intune performs exceptionally well. This solution is scalable. 

As technical professionals, we rarely need support. We handle issues ourselves, but whenever there's a need, we raise a ticket with Microsoft to get issues resolved and convey solutions to the client. If we have solved the issue through the Microsoft portal, we raise a ticket and provide the input from Microsoft to the client regarding what the issue was.

Positive

Our customers evaluated other tools before working with Microsoft Intune, as they migrated from ManageEngine and other management devices to Microsoft Intune. They saw advantages that led them to choose Microsoft Intune and Entra ID, so they migrated all the infrastructure and found it better than other management tools.

For tech-savvy individuals, the process is straightforward. You simply need someone with technical expertise to handle the portal, making device registration easy. There’s nothing complicated about it. 

Microsoft Intune is not too expensive; it is bearable for the clients and fits in their budget.

I would recommend Microsoft Intune to others. It is a very good and scalable solution. Every person, client, or company that has infrastructure with more than 100 or 200 devices will find it very easy to manage all their devices, mobiles, laptops, PCs, and network devices from the same dashboard and panel. All the information in the portal and dashboard makes it good for them.

I would rate Microsoft Intune a nine out of ten.

Public Cloud

We operate call centers and provide our agents with laptops that they use from their home environment or home offices. We use Microsoft Intune to manage those laptops remotely. This remote management accounts for 99 percent of our use cases.

Microsoft Intune has effectively managed our patching needs, resulting in very few system-wide issues. While a small number of laptops occasionally fail to receive updates, the vast majority are patched successfully without manual intervention.

Microsoft Intune has enabled us to effectively manage our laptops, which is crucial for our involvement in civilian federal projects. The platform allows us to maintain a necessary security patch level and address any bugs that may arise, ensuring our devices are always secure and functional. Implementing Intune provides a cost-effective solution that would otherwise be prohibitively expensive.

Our Intune users, the IT group and system administrators, are happy with the system and have not reported any complaints.

The most valuable feature of Microsoft Intune is patching-related capabilities. This is because patches are constantly being released, and it requires us to stay current with bug-related and security-related patches, which is critical for our day-to-day operations. Intune's support in this area is crucial for us to maintain our laptops at a certain security patch level.

A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity.

I have been using the solution for about a year.

The stability of Microsoft Intune is ten out of ten. It has been very stable for us.

The scalability of Microsoft Intune is ten out of ten. Although we are not the largest company, it has never presented any scalability issues for us.

The customer service is above average. We have an Azure engineer on staff who handles troubleshooting. Although we have not had any major issues.

Positive

The initial setup is straightforward. We manage everything in-house with just a few commands needed before deploying laptops, never having to reconsider our processes.

We do everything ourselves without using a reseller or consultant.

We have never operated without Microsoft Intune, but it is apparent that it offers significant cost reductions. Operating without it would likely be prohibitively expensive, indicating a ninety-nine percent reduction in cost with Intune.

The alternative to Intune, sending out replacements for every issue, is prohibitively expensive. In contrast, Intune's pricing is reasonable considering its benefits and the high costs it helps avoid.

We evaluated other options that are tool-specific. For instance, our call center platform from NICE's CXone, has built-in Copilot-like capabilities. Nevertheless, Copilot remains our primary focus as it covers our entire spectrum of needs.

I rate Microsoft Intune nine out of ten.

We recently started using Copilot and find its support features very attractive. Our call center agents are internal customers who, like any customer, need occasional assistance with various issues. Copilot could benefit both IT and non-IT departments by providing faster service, self-guided troubleshooting, and access to relevant resources. For example, if an agent has an HR question, needs help with benefits, or experiences a technical issue like audio problems with their laptop, Copilot could guide them with self-service options or provide helpful files. This would empower our agents to resolve issues independently and efficiently. Our initial analysis suggests Copilot may have the potential to protect our environment, though our assessment is ongoing and we haven't begun implementation. Preliminary findings indicate it will be a valuable tool.

Public Cloud

Microsoft Azure

I have been working with Microsoft Intune and other platforms such as MDM for the last three years. I worked for a competitor company, SOTI, which is an MDM-based company where I dealt with MDM, MAM, and other related functions. My experience includes enrolling devices and hands-on work with iOS, Android, MacBook, and Windows. I have developed good knowledge in these areas.

Currently, I am managing devices using other tools such as 42Gears and Jamf. When customers approach us wanting to enroll devices and implement policy restrictions, I use Microsoft Intune to add those restrictions. I handle scenarios where customers want to enroll devices and establish policy restrictions in their environment.

Remote control is the feature I like the most. I take control of devices so that we can work hands-on and create access with giving access restrictions. These are the features I value most, and pushing packages from the backend is also important.

With Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. This is an enterprise management tool. Any applications coming directly from the organization can be installed and deployed in the environment through device management so that customers can use them.

Microsoft Intune is handy. It is directly compatible with Active Directory, making Microsoft Intune more preferable.

When installing packages in higher versions, I faced some legacy issues.

Packages on different identity provider platforms that are not supported present challenges for package installation. Packaging issues are areas where I found legacy problems in Microsoft Intune. The initial deployment of Microsoft Intune is not straightforward and depends on the package being installed.

I have been using Microsoft Intune for about one year.

During system upgrades or downgrades, maintenance is required. When upgrading the system, I need to coordinate with customers or other people. During this time, Microsoft Intune will not be operational. In the meanwhile, we can upgrade or downgrade the system according to customer requirements or any new updates coming to Microsoft Intune. We need a maintenance window during this process.

Scalability sometimes depends entirely on the application being pushed in the backend. I would give it an eight out of ten. For scalability, I would give it an eight since there are times when we encounter errors while pushing applications in the environment. Sometimes it is entirely dependent on the compatibility between the application version type and the Microsoft Intune version type.

I have worked with SOTI, which is one of the MDM companies and a similar product to Microsoft Intune. I used MobiControl MDM at that company.

The overall complexity of the installation is easy. It depends on the package being installed. In the minimum, it takes approximately ten to fifteen minutes. The installation time depends on the packages being installed. If done through the cloud, it is manageable and one person can handle it.

I have read all the job descriptions and have developed deep knowledge with Microsoft Intune. I do not use it in daily operations, but I have good practice with it. I have used Autopilot, not Copilot. Autopilot works when we push updates in the backend and they are automatically applied across entire devices through Active Directory or other backend cloud systems. I am not certain about the business perspective aspect, so I will not answer regarding that since those decisions are taken by business holders. Most of the time I resolve issues on my own. My overall review rating for Microsoft Intune is eight point five out of ten.

Private Cloud

Microsoft Azure