Microsoft Intune Reviews

We use Microsoft Intune to manage our customers' end-user workstations. Specifically, we use it for mobile application management, managing personal phone devices for iOS and Android without enrollment, and configuring app VPN through the Intune tunnel server. We also manage Microsoft Teams for mobile application management and use it extensively for Windows devices.

Microsoft Intune has helped by making additional access based on corporate owned devices or managed devices, which prevents our IT admins from accessing specific organizational resources unless using these secure devices.

Intune enables us to deploy applications to devices remotely without touching or interacting with the end user. We can also configure some profiles, like Wi-Fi profiles, for specific branches without additional configuration from the end user. It's easy for end-users to adopt changes or merge branches. Also, you can predefine the applications so they automatically download when the user joins that branch.

Microsoft Intune offers features such as mobile application management and always-on VPN for Windows, which are valuable for managing customer devices and ensuring efficiency. It also aids in application deployment and configuration without requiring direct user interaction, simplifying the integration of new devices and systems.

We use endpoint analytics to analyze the user performance on their machines or  app crashes. We can also evaluate Windows startups to detect if there are some user problems or if it's their workstation performance. We can be more proactive about improving our user's work infrastructure. 

We use enterprise application management for app patching, but it needs to include more applications. Some important applications are not part of the enterprise app management, but we hope they will be added soon. We appreciate the automatic updates and discovery of installed applications and older devices. Automatic patching will help us keep the devices and applications up to date to detect newly discovered vulnerabilities. Copilot helps us generate reports about compliant devices and software installed on specific devices. We can also track the device's compliance state. 

Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium. 

We have used Microsoft Intune for around three years.

Microsoft Intune is very stable due to its cloud-based infrastructure and its reliability in performance.

Microsoft Intune's cloud-based nature ensures it is highly scalable, supporting a large number of devices without performance issues.

We do not often rely on Microsoft Support. Sometimes response times can be long, but generally, they are helpful in resolving issues.

Previously, we used solutions like ManageEngine and Endpoint Central. We switched to Microsoft Intune to better support enterprise customers needing fully managed devices like iPads for secure environments.

The initial setup of Microsoft Intune was straightforward, thanks to its various enrollment methods.

We are a consulting partner, providing implementation services for Microsoft Intune.

We've seen a return on investment through enhanced security, as Intune allows access to critical systems only through corporate-owned devices, integrating well with Microsoft’s ecosystem to protect company assets.

The default capabilities of Microsoft Intune are reasonably priced, but the Intune suite and add-ons, such as batch management and remote help, are costly, leading customers to consider third-party options.

Before switching to Microsoft Intune, we considered ManagerEngine. Eventually, the decision focused on Intune specifically to meet enterprise requirements.

I rate Microsoft Intune eight out of 10. I deduct a couple of points because key features like application patching and Remote Help need to be purchased separately. 

Hybrid Cloud

We operate call centers and provide our agents with laptops that they use from their home environment or home offices. We use Microsoft Intune to manage those laptops remotely. This remote management accounts for 99 percent of our use cases.

Microsoft Intune has effectively managed our patching needs, resulting in very few system-wide issues. While a small number of laptops occasionally fail to receive updates, the vast majority are patched successfully without manual intervention.

Microsoft Intune has enabled us to effectively manage our laptops, which is crucial for our involvement in civilian federal projects. The platform allows us to maintain a necessary security patch level and address any bugs that may arise, ensuring our devices are always secure and functional. Implementing Intune provides a cost-effective solution that would otherwise be prohibitively expensive.

Our Intune users, the IT group and system administrators, are happy with the system and have not reported any complaints.

The most valuable feature of Microsoft Intune is patching-related capabilities. This is because patches are constantly being released, and it requires us to stay current with bug-related and security-related patches, which is critical for our day-to-day operations. Intune's support in this area is crucial for us to maintain our laptops at a certain security patch level.

A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity.

I have been using the solution for about a year.

The stability of Microsoft Intune is ten out of ten. It has been very stable for us.

The scalability of Microsoft Intune is ten out of ten. Although we are not the largest company, it has never presented any scalability issues for us.

The customer service is above average. We have an Azure engineer on staff who handles troubleshooting. Although we have not had any major issues.

Positive

The initial setup is straightforward. We manage everything in-house with just a few commands needed before deploying laptops, never having to reconsider our processes.

We do everything ourselves without using a reseller or consultant.

We have never operated without Microsoft Intune, but it is apparent that it offers significant cost reductions. Operating without it would likely be prohibitively expensive, indicating a ninety-nine percent reduction in cost with Intune.

The alternative to Intune, sending out replacements for every issue, is prohibitively expensive. In contrast, Intune's pricing is reasonable considering its benefits and the high costs it helps avoid.

We evaluated other options that are tool-specific. For instance, our call center platform from NICE's CXone, has built-in Copilot-like capabilities. Nevertheless, Copilot remains our primary focus as it covers our entire spectrum of needs.

I rate Microsoft Intune nine out of ten.

We recently started using Copilot and find its support features very attractive. Our call center agents are internal customers who, like any customer, need occasional assistance with various issues. Copilot could benefit both IT and non-IT departments by providing faster service, self-guided troubleshooting, and access to relevant resources. For example, if an agent has an HR question, needs help with benefits, or experiences a technical issue like audio problems with their laptop, Copilot could guide them with self-service options or provide helpful files. This would empower our agents to resolve issues independently and efficiently. Our initial analysis suggests Copilot may have the potential to protect our environment, though our assessment is ongoing and we haven't begun implementation. Preliminary findings indicate it will be a valuable tool.

Public Cloud

Microsoft Azure

I used Microsoft Intune for compliance policies, configuration policies, and Intune enrollment.

We implemented Microsoft Intune to manage mobile devices in bulk and enforce management policies.

Intune was deployed in a hybrid environment. Devices were initially onboarded to Azure Active Directory and then enrolled in Intune. All devices originated from a local Active Directory.

Intune brought all of our endpoint and security management tools into one place. 

Having our endpoint and security management tools in one place saves time, and I have most of the information in one dashboard.

From an administrative and user standpoint, Intune offers a beneficial and secure user experience.

I have had a great experience with enterprise application management for app discovery, deployment, and automatic updating because it automates all the procedures.

Intune improved our data governance, security, central management, and policy application. I realized these benefits after two to three months of seeing how Intune works.

Intune effectively secures hybrid work environments and safeguards company data, especially on BYOD devices. Through Intune, we can monitor all devices accessing company data and manage them centrally, which is crucial.

Intune affected IT productivity in our organization by governing company data, securing global data, and saving time, all through central management.

It helped our organization save 50 percent of costs by integrating Office 365 and Intune into one license. We didn't have to use third-party software for mobile device management.

Intune helped consolidate vendors. This consolidation has dramatically improved our security posture.

The vendor consolidation helped reduce our licensing costs.

The integrated capabilities of Intune within the Microsoft 365 and Microsoft Security suites are essential for managing cloud and co-managed devices. They provide a comprehensive solution under a single license, eliminating the need to install agents from third-party vendors and saving significant time and effort.

The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation. The security integration with Microsoft Defender is also valuable.

Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved. Regarding synchronization, there are occasional delays in updating a device's status. Integrating Microsoft products, such as Microsoft Purview, Microsoft Defender, and Entra, requires enhanced synchronization capabilities.

I have been using Microsoft Intune for almost three years.

I would rate the stability of Microsoft Intune eight out of ten.

I would rate the scalability of Microsoft Intune eight out of ten.

Intune has too many capabilities. Deploying it is not straightforward, but it gets easier once you understand how it works.

For 200 devices, the deployment took us almost three months to complete.

In conjunction with Microsoft Defender, Intune has significantly reduced our spending on third-party endpoint security solutions. For instance, we previously used Check Point, but after implementing Intune and Defender, we discontinued using it, resulting in substantial cost savings.

Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value.

I would rate Microsoft Intune eight out of ten.

I would recommend Microsoft Intune to others.

Intune offers a wide array of capabilities, and even after extensive familiarity with the platform, it's difficult to fully grasp its potential. To effectively implement Intune, it's recommended to conduct thorough research, primarily through online resources, to understand specific requirements and capabilities in advance.

Hybrid Cloud

Microsoft Azure

You can use Intune to manage devices for any size project, from a small business to an enterprise-level project. You can manage hundreds of thousands of devices. Intune can manage on-prem and cloud services. We are working with large enterprises mostly.

Intune encompasses all devices, applications, and policies that can be deployed within an organization through a single portal. In the event of an outage, it simplifies the management and resolution of issues or policy adjustments. It allows for the management of security profiles, applications, and devices from one portal across any operating system platform.

Consolidating everything in one location enhances the efficiency and productivity of IT administrators. Since adopting Intune, our IT team's productivity has increased by 20 to 30 percent. Additionally, the integration of Copilot has further improved our efficiency by 5 to 10 percent.

However, there are exceptions. Certain applications cannot be deployed easily via Intune. Win32 deployment is necessary for these, which can be challenging as it demands extensive testing to release a custom package from Intune. More innovation is needed to deploy custom applications, which would greatly benefit us. For most enterprise scenarios, application deployment is relatively straightforward.

Hybrid environments call for innovation, particularly with hybrid enrollments using GPO. While most autopilot hybrid scenarios and co-management run smoothly, I have encountered issues with hybrid GPO enrollments due to their complexity.

Intune is a leading secure solution in the Indian market. It allows the creation of any conceivable security policy. With the addition of Purview and DLP modules and integration with Microsoft Defender for Endpoint, security has never been a concern, and our security posture is nearly impeccable.

Intune has also facilitated vendor consolidation. It is our primary recommendation for an MDM solution because it offers the productivity and features that would otherwise require integration of multiple solutions from other vendors. The industry is now transitioning from on-premises Intune to cloud-based management.

Intune enables the deployment of any security solution. Although it does not integrate, it allows for the deployment of a wide range of security measures.

I appreciate how Intune consolidates everything in one location. For instance, it allows the setup of conditional access for applications and devices directly within Intune. The segregation feature within Intune devices is also beneficial. Devices can be categorized by Windows, iOS, iPadOS, macOS, and Android, and sorted by platform, eliminating the need to navigate the devices section.

The app management feature has seen significant improvements. Initially, navigating the app section was quite challenging, but now, all my concerns have been addressed. It's possible to deploy or manage any application, with reports and app-protection policies accessible in the same section, which is quite convenient.

I would rate the user experience at nine out of 10. Having utilized various MDM solutions from Microsoft, Cisco, and VMware, I find Intune to be superior. We employ Microsoft Defender for Endpoint and DLP policies in Purview, along with multiple security policies such as baselines and BitLocker for encryption. This integration simplifies the administration of security features from other tools in one place.

The most sophisticated analytics we've utilized are group policy analytics. As a consultant, I often handle multiple migrations, primarily from on-premises to the cloud. Group policy analytics are particularly useful in these scenarios as we migrate on-premises policies. If Intune lacks support, we must either start anew or seek alternatives.

Copilot is beneficial as it supports various CSPs or policies. Despite extensive use, one cannot be fully versed in everything about Intune. Whenever there's confusion, Copilot is a valuable resource to clarify and ensure the feasibility of creations within Intune. Copilot assists in profile creation and assignment considerations.

My perspective on tools like Copilot is that they are artificial; the intelligence aspect is still emerging in the AI industry. Nevertheless, Copilot is a well-maintained and informed tool.

Microsoft currently restricts deployment to PowerShell or XML scripts, so it would be beneficial to support additional scripts such as command scripts, C languages, or TypeScript to enhance systematic compliance.

While the UI has been updated, it could be made more accessible. Navigating to a specific section in Intune requires multiple clicks through different areas before arriving at the intended destination, indicating the UI could benefit from further improvement.

The process of application discovery and deployment is relatively seamless. Nonetheless, there is room for enhancement in the reporting aspect. Intune still lacks comprehensive reports, and notably, its failure reporting does not succinctly communicate the full extent of an error.

I have used Intune for more than six and a half years. 

I rate Intune 10 out of 10 for stability.

With Linux and Chrome OS now supported, the scalability has reached 100 percent. Every device or endpoint operating on our OS can be enrolled in Intune. 

I would rate Microsoft support as four out of ten. Support is an area where Microsoft could significantly improve. I had an issue with Microsoft Azure recently, and after raising a ticket, it took two and a half weeks to receive a response. There is a need for enhanced support across all their product offerings.

Neutral

We have utilized Cisco Meraki, VMware Workspace ONE, and Jamf for managing Apple devices. However, Intune stands out among these options because it overcomes application deployment limitations that others have. While some support only Apple or Windows devices, Intune excels in compatibility, supporting Android as well. Moreover, Intune can implement more security policies than any other MDM solution available.

Hybrid enrollment is typically complex, yet cloud autopilot simplifies the process considerably. It's possible for anyone to grasp cloud deployment within five to ten minutes. While the most intricate enrollments, involving thousands of devices, may take two to three weeks, a cloud-based deployment can be accomplished in approximately one week.

This was completely in-house.

Intune is considered moderately priced. It is available as part of a bundle with Microsoft 365 E3 or E5 licenses. While the E5 licenses are somewhat costly, Intune offers some more affordable solutions.

Yes, we evaluated Cisco Meraki and VMware workspace One.

I give Microsoft Intune a rating of nine out of ten. Intune stands out as one of the top solutions in the market, and its capabilities are expanding with the integration of cloud PCs, Chrome OS, and Linux systems. For any large enterprise, I endorse both Intune and Defender.

The recent CrowdStrike outage, which is the largest in IT history, affected only systems without Microsoft Defender but with CrowdStrike. This incident underscores the importance for enterprises to transition towards deploying Intune and Defender for enhanced security.

Public Cloud

Microsoft Azure

My use cases for Microsoft Intune are to secure our mobile license and our platform.

What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration.

The user experience of Microsoft Intune is good because of its cross-functionality and simplicity of use.

Automatic updating is pretty rough. It doesn't give me as much control as I had in the past. With no ability to control release cycles, it's been more difficult for major IT organizations. They can give comfort to those who are using the utilities with predictability on when new releases are coming. There should be more predictability in the release cycle.

We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen. When updates are visible to end users, organizations get the call, not Microsoft. Since we don't have a good amount of communication about when those come out or what the new features are before they're deployed, we're caught flat-footed. We have to get to our reps to see what the updates were. A much more proactive communication cycle, aside from just putting it out on Twitter, would be fantastic.

They can continue to improve security. Factoring in all the compatibility pieces and security components, there's more improvement to be done outside of Microsoft-specific products themselves. There are multiple operating systems out there. It has gotten better in the last couple of years. However, the reason that RSA and this big conference exist is that we need to have some cybersecurity capabilities above and beyond the standard that comes with the operating system, so an industry has formed around it, and with that, we can get more focused on that part of the product specifically.

I have been using Microsoft Intune for approximately six years.

The reliability and stability of the Microsoft Intune platform are pretty good. I can't say the same thing about Teams, but Microsoft Intune is really good.

Microsoft Intune scales absolutely with the growing needs of my company. When scaling, it's great.

The technical support for Microsoft Intune is really good. I would rate them a ten out of ten.

Positive

We migrated from a mobile and endpoint solution to Microsoft Intune.

Deployment of Microsoft Intune was pretty straightforward and easy.

The biggest return on investment when using Microsoft Intune for me is inter-compatibility with everybody.

It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe. Whether in multiple commercial environments or as a clear defense contractor, there are times when we have multiple different user accounts, and we have to pay per seat. It would be great in the future if we were able to automatically associate those types of things within the licensing model.

Before choosing Microsoft Intune, we considered other solutions about six years ago.

I would rate Microsoft Intune overall a seven out of ten. They could continue to improve on the security aspects. 

Public Cloud

Microsoft Azure

A subset of our staff works remotely. We ship laptops directly to them from our vendor, and they complete the setup process using Microsoft Intune. This process has been working seamlessly.

Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest.

The user experience with Intune has generally improved since the retirement of the old Silverlight-based legacy portal.

Microsoft Intune's Autopilot has been nice to have. It provides a cloud deployment process where we don't even have to touch the equipment—it arrives provisioned and ready to go.

Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement.

I have been using Microsoft Intune for about five years.

It is nice that we don't have to manage any local on-prem servers. Intune just runs itself.

It's nice that we can provision a bunch of equipment almost immediately without any hands-on involvement.

Microsoft support has significantly improved since we obtained the Enterprise Agreement. Previously, the support we received was not as satisfactory.

Neutral

We previously used SCCM to manage our devices but switched to Microsoft Intune to simplify cloud management when we transitioned to a remote workforce during the pandemic. We are pleased with the transition to Intune.

The initial deployment went smoothly thanks to our Microsoft Enterprise Agreement, which provided access to support and Software Assurance Training hours. The documentation was clear, concise, and easy to implement.

We implemented Microsoft Intune in-house.

Microsoft Intune's Autopatch feature has significantly reduced the time and effort required by IT administrators, resulting in a positive return on investment by streamlining patching processes and increasing efficiency.

Intune is included with our F3 and E5 licenses. However, some suite features should be accessible without additional cost, a sentiment widely echoed online.

We evaluated several solutions, including ManageEngine and Meraki, before ultimately selecting Intune, which was conveniently included in our existing licensing agreement.

There were some aspects that were easier in some of the competitive solutions, but we would have had to pay extra. It wasn't included, so we decided to go with Intune. And overall, as the years progressed, Intune improved some of that functionality.

I would rate Microsoft Intune an eight out of ten for scalability.

Public Cloud

Microsoft Azure

We use Microsoft Intune for both application management and deployment for new users. Applications are packaged within Intune and then deployed to the end user's machines or devices, specifically targeting designated user groups.

Intune allows us to manage all our devices from one location.

The ability to manage all our devices from a single platform has significantly enhanced our security and IT operations. Previously, we relied on multiple applications, such as Ivanti and SCCM, to manage devices and security.

Intune is easier to use than SCCM. As a SaaS application, its services are GUI-based, simplifying its overall complexity.

We use Intune's advanced endpoint analytics to report the number of compliant devices, apply remediation, see the reasons for non-compliance, and track the number of BYOD devices. We can integrate third-party tools like ServiceNow if we need reporting or analytics that are unavailable through Intune.

Copilot's integration with our teams and Outlook has streamlined our workflow. It simplifies tasks like drafting emails and creating Word documents or PowerPoint presentations by providing helpful suggestions. Additionally, Copilot's independent profile allows us to reference documents from our OneDrive and seamlessly incorporate them into our emails. We can even leverage Copilot to reference Intune and integrate it into our various cloud data. Although Copilot is still in its early stages, its potential is evident. As we continue to use it, it will gather more data and refine its capabilities, offering even more features and benefits to end-users. Currently, we primarily use Copilot for drafting emails, creating presentations, and similar tasks, but its future applications are promising.

Intune helps protect data on both corporate-owned and BYOD devices in hybrid work environments. Devices can be registered through the company portal, and Intune can restrict their access to local storage, preventing unauthorized data downloads.

The endpoint privilege management feature helps restrict users' access. For instance, if they are accessing Outlook, they should not be able to access their local drives, preventing them from uploading or downloading anything from their corporate email. This feature enables those types of security settings.

Intune has significantly improved our productivity. Thanks to Intune and Autopilot, tasks that previously required four to five hours of IT effort can now be completed in just one hour. This translates to a 75 percent increase in IT productivity.

Intune has significantly reduced costs from a resource perspective. Thanks to Autopilot, scripting, and automation within Intune, a junior person can now complete tasks that previously required two engineers. This efficiency has resulted in a 50 percent cost reduction.

Intune has allowed us to consolidate other tools, such as SCCM and Jamf, reducing the need for additional licenses.  

The automatic patch management feature in the Intune Suite is helpful.

Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices. 

I have been using Microsoft Intune for one and a half years.

The response time from technical support has increased over time. Contacting their support remains straightforward, but while we used to receive a response within one hour, it now takes three to four hours for a Microsoft engineer to respond. The quality of their response has stayed the same.

Positive

Before implementing Intune, we used SCCM. We switched to Intune because of their advancements. We still use SCCM exclusively for server-related deployments, managing server-related applications, and patching. Everything for end-user devices has been moved to Intune. As for other similar tools, Jamf, which we used for iOS device management, can now be retired or decommissioned from our infrastructure since we can also manage iOS devices through Intune.

The deployment of Intune is straightforward, as it's a SaaS-based application. We set up our Intune connector and Azure Active Directory or the Azure AD Connect server to synchronize objects to Azure. Once that's done, we can manage our devices through Intune.

I rate Microsoft Intune nine out of ten.

The integration of Intune Suite with Microsoft 365 and Microsoft Security is included in our E5 license, providing us with the Intune license at no additional cost. This eliminates the need to purchase a separate Intune license, saving us money and streamlining our licensing.

Public Cloud

Microsoft Azure

Microsoft Intune is used mainly for employee environments where we deploy patches, apply hardening on assets, and ensure compliance of assets with the internal compliance baseline.

The compliance view is interesting, and the facility to keep Microsoft Windows and the rest of the suite up-to-date without having any third-party software is definitely valuable. Microsoft Intune is integrated for Windows updates and related functions.

The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices. It allows us to avoid manually deploying and checking the security baseline on new assets as it's enforced by Microsoft Intune by design.

Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers. Improvement can be made by better integration with the full landscape of software lifecycle management on assets, rather than requiring a third party that connects to Microsoft Intune for deployment.

In terms of deployment experience in the company, I have been deploying it for approximately five or six years, though I haven't been involved in administration.

The stability is very good.

The scalability is very good, and we don't have any issues with it.

The support is good, rating approximately eight or nine out of ten.

The cost depends on the package with Microsoft, but with the premium package, it's good. With the E5 license I've implemented in the past, it's all-inclusive.

We don't use Copilot in Microsoft Intune. We are globally a Microsoft shop, so it's the key software we use for security, deployment, and related functions. I rate Microsoft Intune 8 out of 10.

Public Cloud

Other