We use Intune to manage devices and configurations on all platforms, including Windows, iOS, iPad, and Android. It also provides conditional access from the Azure portal. We have also used Intune to bifurcate data and data transfers. We have an Intune entry list that shows the device count and bandwidth of each, so we can manage the data flow from every device based on whether it's corporate or personal.
Consultant at a tech vendor with 10,001+ employees
We can deploy an application to several users with a single click
Pros and Cons
- "Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."
- "The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."
- "The reporting causes problems because we're trying to gather data to present to the management, but we can't get the data they request. If a user has removed an application from his device, but it won't report it at exactly the right time. It takes time to sync from the device to the portal. Let's say we are preparing a list or deck for the number of compliant devices that meet all of the organization's requirements. In a real-time scenario, that device could be compliant, but it is showing as non-compliant on the portal. It sometimes hampers the overall decisions that we make on our end."
What is our primary use case?
How has it helped my organization?
Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well.
It's handy to manage all the hybrid devices that are on-prem and in the cloud. If a user accesses company resources on their work profile or their personal devices, they can register the device in Intune and access the company data. Intune is a crucial part of the overall structure because we can use it to analyze risks and threats coming into our organization and predict what will be vulnerable. It's necessary to analyze all those things from a security perspective.
Intune's advanced endpoint analytics require a separate license. We are keen to use that one because it comes with more features, flexibility, and control for admins over the devices. We haven't used it, but I've tested it on my tenant with a few devices
It is much easier for admins to use that cloud PKI infrastructure compared to when we had to set up all those things using our Skype profile from Intune. It's quite handy. It takes a little work on the admin side, but the whole structure is the same.
Intune drastically improved our productivity. Work that was previously completed in four hours could now be finished in one. It saved our IT admins many hours of work. Once we migrated from our on-prem servers to the cloud, the Cloud PKI saved us a lot of money. I don't know the numbers, but we are saving so much money because of this.
What is most valuable?
The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc.
With the help of Microsoft Defender, we can bring each endpoint or node under Intune's umbrella and manage it through Defender. The most effective feature for managing mobile devices is the compliance policy, which mandates that any user on a particular device should be compliant. It should meet the requirements the company sets and be upgraded. The user should meet all these security criteria we have implemented.
Intune's app management can support our business operations. For example, if a user wants an Android app, we can deploy it through the Android store, but if we're talking about any MSI on a public-facing platform, we can convert it into Win32 and deploy it to the whole enrollment. Intune is quite flexible.
Compared to another Indian MDM tool I use, Intune provides more flexibility for security. The Microsoft name assures us that our data will be protected. Control over data is the main concern on the cloud.
What needs improvement?
The reporting causes problems because we're trying to gather data to present to the management, but we can't get the data they request. If a user has removed an application from his device, but it won't report it at exactly the right time. It takes time to sync from the device to the portal. Let's say we are preparing a list or deck for the number of compliant devices that meet all of the organization's requirements. In a real-time scenario, that device could be compliant, but it is showing as non-compliant on the portal. It sometimes hampers the overall decisions that we make on our end.
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
For how long have I used the solution?
I have used Intune for four and a half years.
How are customer service and support?
I rate Microsoft premium support nine out of 10. Their premium support is top-notch. They build a bridge to resolve the issues. Standard support varies, depending on the engineer you get. It could range from six to eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously we used SCCM. It's a Microsoft solution, but Intune's user experience is much better because it's cloud-based and it's more cost-effective.
How was the initial setup?
Deploying Intune is pretty simple for someone who is experienced with the program. The admin needs to know the basics. Otherwise, it's user-friendly. The time needed to deploy depends on the network, but if everything is perfect, it only takes five to 10 minutes to deploy an application on a Windows device. An Android device is in a similar range. In some weird scenarios, it may take 15 minutes. It doesn't require much maintenance after deployment because it's cloud-based, so we don't need to update anything.
What was our ROI?
Intune cuts the amount of time we spend on these tasks in half.
What's my experience with pricing, setup cost, and licensing?
Intune is a better value than SCCM or other management tools because we can integrate more with Intune.
What other advice do I have?
I rate Intune eight out of 10. I would recommend Intune to others. Microsoft offers many new handy features, such as the ledger and the ability to locally administer managed devices. It doesn't require much hassle to set up these things. It's worth the price.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Associate, IT Operation at a venture capital & private equity firm with 51-200 employees
Simplifies operations, but the UI needs improvement
Pros and Cons
- "The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."
- "I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."
What is our primary use case?
We control the endpoints and push the software. We also manage the patch schedule, quality updates, and feature updates. We use pretty much everything that is offered within Intune.
How has it helped my organization?
Our operations are much simplified. Traditionally, IT support has to manually install a lot of software. For example, Adobe, Google Talk, Google Hangouts, or any other solution has to be installed manually. With Intune, we can automate when somebody is joining. When a laptop joins the company domain, it is much easier to install different applications.
Intune brings all of our endpoint and security management tools into one place. It is always nice when you have a centralized place to look at all the devices. It helps the IT administrators to have a broader overview. It helps if they want to have a quick look at the endpoints or any software that did not install correctly. It has been great for the IT administrators. I log in pretty much every day to take a look at any failures, any out-of-compliance devices, etc.
Intune has been beneficial to me. I have been using it daily. I can see everything through one dashboard. I do not have to jump in and out of different places.
Intune has definitely saved us costs. We do not have to go and get another software. We are saving quite a lot there, maybe 30,000 to 40,000 annually.
In terms of user experience, the good thing is that users do not feel anything. The users do not have to experience a reboot when an application gets installed. Traditionally, they have to restart their laptop or they experience slowness. All these issues are gone. It is all done in the background. The whole idea is that the user does not need to know what is going on at the back. They just need to use the application. When it gets installed, they will get a notification saying that the app has been installed by their admin. They can then just open the app and use it. That is it.
What is most valuable?
The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center.
What needs improvement?
I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations. If they can integrate all the applications in their Intune system and allow all the IT admin to see any vulnerability upgrades or any feature upgrades required, that would be great. Currently, we do not have this kind of information proactively showing up in the admin dashboard.
The UI is very difficult to navigate around. You have to click multiple times. For example, you have to click four or five times to get to the BitLocker key. If something is missing or something is not installed properly, you get the same error every time. Behind the error message, there is a lot of meaning to it. The user interface and the way Intune shows the errors for troubleshooting do not make it very useful for me. We can only get a glimpse of the error, but you have to figure out the rest of the things on your own. You have to go to Google, or you have to go to GitHub or another forum to find any related information.
For how long have I used the solution?
I have been working with Microsoft Intune since I joined this company. I have been with the company for two years, and my company has been using it longer than that.
What do I think about the stability of the solution?
I would rate it a 6 out of 10 for stability.
What do I think about the scalability of the solution?
I would rate it a 6 out of 10 for scalability.
How are customer service and support?
Microsoft support does not know a lot of things. There was some issue with the software integration or software deployment. If you ever open a case with them, I feel like they do not really know a lot of things. If you open 5 cases, they are able to resolve only 1 of them. You have to resolve the rest of the 4 cases yourself. You have to troubleshoot them on your own. Their support is not that great. I would rate their support a 4 out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not used any similar solution.
How was the initial setup?
We have a cloud environment. Its initial setup was straightforward.
It does not require any maintenance from our side.
What about the implementation team?
I did it all by myself. I do not need any help.
What's my experience with pricing, setup cost, and licensing?
Its price is quite okay. I wish they provide certain additional features with the same license.
What other advice do I have?
There are a lot of free videos about Intune on YouTube. To those who would like to use Intune, I would advise having a look at those videos to learn how to navigate around and how to use it before they start using Intune. From there, they can completely kick off the journey with Intune.
I would rate Intune a 7 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Security Executive at a tech services company with 10,001+ employees
Streamlines tasks such as deploying applications and managing mobile devices and makes it easy to create security and compliance policies
Pros and Cons
- "The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
- "There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune."
What is our primary use case?
I use Microsoft Intune to manage mobile devices and enforce security policies.
What is most valuable?
The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management.
What needs improvement?
There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune, which would enhance its functionality.
For how long have I used the solution?
I have been working with Microsoft Intune for four years.
What do I think about the stability of the solution?
The stability of Microsoft Intune is quite good.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
I would rate the technical support for Intune as a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used SCCM. We switched to Intune due to its better usability, cost-effectiveness, and alignment with our Microsoft-centric environment, as we predominantly use Windows across the domain.
How was the initial setup?
The initial deployment of Microsoft Intune was complex as fine-tuning policies took time. We ran a POC for three to six months before deploying to production. Our implementation strategy involved evaluating vendors, cost comparison and prioritizing security features. We opted for Microsoft Intune for its ability to consolidate security telemetry into the Defender portal. Deployment followed a phased approach: POC, small pilot group, then rollout to production.
The solution requires maintenance from our side. This includes change management and configuration management to prevent unauthorized changes to policies, as well as constant review of threats from mobile devices. A team of four people is involved in maintaining the solution.
What about the implementation team?
We used an integrator for deployment, which was a positive experience.
What other advice do I have?
Having all endpoint and security management tools in one place streamlines IT and security operations. It simplifies processes for help desk support, image deployment, and asset management. Transitioning from SCCM to Intune has made tasks like application deployment easier and more efficient.
Intune provides full endpoint visibility and IT control across devices.
Intune has significantly improved our IT operations by consolidating management tasks into one portal. This streamlined approach has led to greater efficiency and effectiveness in our operations, as we no longer need to navigate multiple portals for various tasks.
Overall, I find the user experience of Intune quite positive. It streamlines tasks such as deploying applications and managing mobile devices, which previously required multiple applications. Transitioning endpoints to Intune, including laptops and servers, has been straightforward. Creating security policies and compliance policies is also easier within Intune.
We use the tunnel feature in Intune for MAM to provide remote access to corporate resources on mobile devices. We integrate Intune with Microsoft E5 Compliance Module for DLP, which helps maintain user privacy while protecting sensitive data.
Intune is highly effective for security in hybrid work environments, especially for protecting data on both company and BYO devices. All policies, including those for MDM and BYOD, are managed through Intune, ensuring consistent enforcement. Additionally, Intune offers features like allowing BYOD devices to access corporate data while restricting downloads or uploads, enhancing security without compromising productivity.
Intune's utilization of Microsoft security signals enhances our organization's security by providing visibility into Defender, MDM, Nathan, DLP, and other aspects. While there is a separate Defender portal, Intune allows access to certain features, offering comprehensive security management within a unified platform.
We use the Endpoint Privilege Management feature in Intune to control user access, especially for system admin accounts. This helps improve security by limiting the visibility of passwords and enforcing password rotations. Additionally, role-based access is managed through Intune, enhancing security without hindering productivity.
Endpoint Privilege Management helps reduce our organization's attack surface by providing greater visibility into account usage and usability. Previously, we lacked this visibility, but now we can grant engineers precise roles and responsibilities through privileged access management. Additionally, just-in-time access limits privileges to a small window of time, minimizing the risk of prolonged access.
Intune has positively affected IT productivity in our organization. It offers easy deployment, a user-friendly portal accessible both on and off the network with the right MFA, and consolidates all features, policies, and tools under one portal. This integration has increased efficiency as we no longer need to navigate multiple portals for different tasks, such as SCCM or image deployment.
Overall, Intune has helped reduce the risk of security breaches in our organization. Reducing privileges on accounts limits the impact of potential breaches. Additionally, with real-time data provided through Intune and Defender, we have better endpoint protection, further enhancing our security posture.
Intune has helped our organization save costs by being cheaper than purchasing SCCM licenses and other licenses. We estimated it to be at least 50% cheaper than our previous budget for similar solutions.
By using Intune, we have consolidated vendors by removing SCCM and Endpoint Protection from our portfolio. Defender now serves as our primary endpoint protection solution, streamlining our vendor management. The consolidation of vendors by using Microsoft Intune has not affected our security posture negatively. It has improved effectiveness, although we removed two security vendors from our portfolio, our footprint with Microsoft increased, balancing the impact. It didn't affect our licensing costs. In fact, we saved money as the cost of Intune was lower than what we were paying for the mobile line and SCCM.
The integration of Intune suite capabilities with Microsoft 365 and Microsoft Security is crucial in our journey to the cloud. Both aspects, cloud management, and security, are equally important in our strategy.
Overall, I would rate Microsoft Intune as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System and cyber security administration at a recruiting/HR firm with 10,001+ employees
Significantly reduced the risk of security breaches
Pros and Cons
- "The reporting and analytics features in Microsoft Intune have been a lifesaver."
- "While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
What is our primary use case?
With Intune, managing devices is a breeze. I use it to enforce security policies and seamlessly deploy applications to handle Windows 11 upgrades. It is like my one-stop shop for device management – no more manual headaches, just simple templates making my life easier. Plus, with Windows 10 support ending soon, Intune ensures a smooth transition to the latest and greatest without much hassle.
How has it helped my organization?
Overall, Intune has been a game-changer for our organization. It offers enhanced visibility, helping me identify and fix issues swiftly. Since implementing it, our security score has seen a noticeable improvement.
Intune gives me full visibility and control across all devices. For instance, if a device is slowing down, Intune alerts me, and I can proactively upgrade the hardware, like moving from HDD to SSD or M.2, ensuring optimal performance. It is like having eyes and control over the entire device landscape.
Intune has significantly reduced the risk of security breaches. With its robust security features and compliance monitoring, I can track and manage everything from emails to miscellaneous activities, ensuring a proactive stance against potential security threats.
The user experience of Intune is a perfect ten for me. It provides an incredibly helpful and seamless interface.
Intune has saved costs by preventing potential security threats. Restrictions on accessing miscellaneous websites have been invaluable in avoiding virus downloads and data loss.
What is most valuable?
The reporting and analytics features in Microsoft Intune have been a lifesaver. In the report section, I can quickly identify device issues, compliance problems, or deployment failures. It provides a clear overview, allowing me to take immediate action, whether it's redeployment or manual adjustments, keeping everything in check and running smoothly.
What needs improvement?
While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users.
For how long have I used the solution?
I have been using Microsoft Intune for three years.
What do I think about the stability of the solution?
The stability of Intune is impecable.
What do I think about the scalability of the solution?
I would rate the scalability of Intune as a ten out of ten. I have not had any issues with it.
How are customer service and support?
Technical support from Microsoft for Intune is top-notch, a solid ten. Whenever I have had issues and opened a ticket, they have been quick to respond within half an hour to two hours. The solutions provided are effective with detailed instructions and additional information.
How would you rate customer service and support?
Positive
How was the initial setup?
My deployment model for Intune is gradual and cautious. It is like navigating through a vast ocean, where I test on a few devices first, slowly deploying one thing at a time. I learned the hard way that rushing impacts users, so it is a step-by-step process, taking a month or two, testing, deploying, and making adjustments as needed. Patience is the key to Intune deployment.
Deploying Intune wasn't a walk in the park, but it wasn't overly complex either. I would say it is moderate—needing time, experience, and knowledge. Testing is crucial.
Microsoft takes care of updates and maintenance. I just need to stay on top of deploying new patches that come from vendors, ensuring our machines are up-to-date and secure.
What was our ROI?
The return on investment with Intune has been excellent. The increased productivity and control over machines justify the cost, giving a full value-for-money experience.
What other advice do I have?
We use Microsoft Intune to ensure security compliance mainly through our DLP project. It is our go-to for deploying new features and staying on top of security patches. Intune keeps us informed about vulnerabilities, making it easier for me to download and deploy updates across our infrastructure, ensuring a robust and secure system.
The standout features of Microsoft Intune for managing and securing our workforce are endpoint protection, streamlined deployment of applications, and easy handling of feature updates. Creating Intune policies is a breeze; for instance, deploying applications is just a matter of selecting them and letting Intune take care of the rest. It is a time-saving and efficient way to keep our systems secure and up-to-date.
The real game-changer in Microsoft Intune for our data security is the ability to create and enforce specific policies. I have set up two types: one within Intune and the other through GPO. The combination of both has been pivotal in ensuring robust security measures for our organization.
Having all endpoint and security tools in one place with Intune is quite valuable. It allows me to track device usage, block systems, and, if necessary, wipe company data for security purposes. The integration with OneDrive ensures seamless syncing and backup of user data, providing an added layer of protection. It is like having a control center that empowers me to respond swiftly to any security concerns.
For securing hybrid work and data protection, I set up Intune to handle encryption using tools like BitLocker. It provides an added layer of security, allowing me to manage BitLocker keys and make necessary changes for better control. This way, even in a hybrid work environment, I have visibility and control over data protection measures.
Intune's integration with Microsoft security has significantly bolstered our organization's security. From prompt security patches to timely machine restarts and access control, it covers a multitude of aspects, ensuring a robust and proactive security stance.
Using the Endpoint Privilege Management feature in Intune has been a productivity boost.
After deploying Intune, there was a shift in user freedom, but it was a positive change. I could restrict access, control network usage, and block certain applications, enhancing overall security. While some users may find it limiting, it aligns well with the organization's focus on security.
Intune must integrate with Microsoft 365 and Security. The synergy is powerful. For instance, in security, I identify vulnerabilities and know precisely what patches to deploy using Intune. It is like a seamless collaboration that streamlines the process.
Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It is like a helping hand that makes everything easy and seamless. Over the past five to six years, it has become an essential and efficient part of my device management toolkit.
Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It's like a helping hand that makes everything easy and seamless.
For new users, my advice is to take advantage of Microsoft's virtual training sessions and certifications. Sometimes, they offer free certifications, which can be beneficial for users, considering the investment companies make. The biggest lesson I have learned is the incredible control and flexibility Intune provides. From deploying and removing applications to blocking and deploying the OS, it gives complete control over the infrastructure, making it invaluable for users in the field.
Overall, I would rate Intune as a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at a tech services company with 51-200 employees
It's cost-efficient and has the best capability for managing Windows-based devices and application
Pros and Cons
- "The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."
- "We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."
What is our primary use case?
We are a Microsoft vendor, not an Intune user. I have deployed Intune for several customers who use this product for business. Our clients use Intune for device management and data security, which gives them control over end-user devices.
Previously, we used a device manager and had a local Active Directory. However, most of our SME customers do not have a local Active Directory set up in their organization that allows them to control their devices. Intune does not require any local AD. It's a cloud application. We can directly join the user devices to the cloud, and the organization manages them. We have enterprise customers and also SMBs, but most of our clients have less than 100 users.
How has it helped my organization?
One of my Indian clients previously had all their devices at the workplace. None of the devices were joined to an Active Directory, so they had to install applications on each device individually. With the help of Intune, we could push the applications to all the portal users simultaneously.
We have to create a group, assign an application to it, and automatically install it on the user's devices. We also apply the company logo and desktop wallpaper via Intune, which a tech user can change. We can also find the exact location of the devices where the user is sitting.
We also have the option to enroll hybrid devices with Intune. We can enroll users' devices and separate work and personal data. The devices on the local Active Directory can be joined to Intune.
Privilege identity management helps. Let's say someone is a company administrator for five to ten days. We can create a dual administrator role for that user for seven days. I can create a PIM role and assign it to the user for seven days, after which the role will be deleted automatically.
Intune provides routine management of user devices. Once the device is not enrolled in any domain or Active Directory, the IT person must delete every user device to change anything. Intune can work on all those things. That device can be updated and marked as non-compliant. If someone is using Windows 7 or a version of Windows that has been deprecated, we can restrict Windows 7's user ability to log in to the work environment. We can control all this over the admin panel.
If we scale 10 to 50 percent, where new customers manage all their devices. After enrolling all the devices, this work can be done with only one or two people, saving the organization money.
What is most valuable?
The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data.
If they share the data with someone outside the organization, that external person cannot see it until an analyst provides them with access or creates a policy.
The user experience is good. Users are happy that Intune is managing their work devices. In addition to Windows devices, we can control iOS and other mobile devices. There are good features for managing mobile devices. Work data is stored in different containers, making it easier for users to find their work data.
In the case of application deployment, we have more services like application updates and patches that can be implemented from the Intune portal. We do not need to outsource these tasks to the device user.
What needs improvement?
We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product.
For how long have I used the solution?
I have worked on Intune for the last two years.
What do I think about the stability of the solution?
Intune is a stable solution with a lot of capabilities. Most customers who are moving to Intune are also exploring the capabilities of the cloud.
What do I think about the scalability of the solution?
I rate Intune seven out of 10 for scalability.
How are customer service and support?
I rate Microsoft support eight out of 10. Microsoft is good, but Intune support is delayed compared to other products. If I make a support ticket on the Intune portal, I get a reply after one or two days. For Exchange or SharePoint, I get a response after an hour, but Intune takes a minimum of a day.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
One product we can compare Intune with is Jamf Pro. Intune has limitations when managing Mac devices. You can enforce fewer policies because Apple has its own hardware and software. There are lots of limitations of control. Most of my clients use Intune for Windows and Android devices, but Jamf Pro if they have Mac devices.
How was the initial setup?
Deploying Intune is a little complex but not too complicated. At the time of deployment, there is much work to do to join a device to Intune. We have to create a new Windows profile and make users log into the enabled Windows profile. We need to configure all the Office applications and copy users from one to another. It takes 30 to 40 minutes on a single device.
Intune requires some maintenance, but the customer performs the maintenance once we implement it. We support the customers with issues while they are enrolling the device.
What's my experience with pricing, setup cost, and licensing?
I rate Intune five out of 10 for pricing. It's expensive.
What other advice do I have?
I rate Intune 10 out of 10. I recommend Intune to every organization that wants to secure user data and control endpoint devices. It can manage other platforms on the market. Google has device management software, but it doesn't have the same scope as Intune.
It's cost-efficient and cheaper than the other device management and third-party applications available. Intune can control most things, especially Windows devices. Intune has the best compatibility with Microsoft Windows.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
CISO at a computer software company with 201-500 employees
Streamlines operations and reduces administrative overhead and attack surface
Pros and Cons
- "Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."
- "The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."
What is our primary use case?
We use it for pretty much everything related to endpoint management. We use it for bring-your-own-devices and corporate-related devices such as laptops and tablets. We have various operating systems such as Windows, iOS, and Android.
How has it helped my organization?
Microsoft Intune is helping to streamline operations and minimize administrative overhead.
We are using the Enterprise Application Management features of Intune Suite. It is very well designed and very well suited for Microsoft-related applications. Third-party applications can require some workaround. They do not always organically fit into the solution, but, overall, it is a great option to have visibility into what the users are using and be able to set up some policies based on that. We can allow applications or deny applications. We can manage what users can onboard. Overall, it is a great solution. We can definitely simplify and streamline some security operations.
Microsoft Intune is great for securing hybrid work and protecting data on company and BYO devices. What is more important is that it is not a static product. It is not that the product is very well established and not moving anywhere. It is constantly evolving. Microsoft seems to be spending lots of resources trying to improve and bring new features. That is great.
We are starting with Intune's Endpoint Privilege Management feature. It definitely impacts productivity. It is great and definitely helps a lot. It helps minimize the attack surface because you do not have elevated privileges accounts available all the time. It helps mitigate or shrink the potential impact or potential entry points into the network.
Microsoft Intune has helped us to manage the accounts with elevated privileges. We are a managed service provider. We sometimes have big turnarounds on the help desk. By their job definition, many of them are supposed to have access to different clients and different sensitive areas. It helps us to mitigate and manage these accounts, and, as a result, to be more secure. We can make sure that those accounts are not being distributed very freely. We have control over their actions. We have control over what they are doing. We have full visibility and accountability.
What is most valuable?
Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful.
What needs improvement?
The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved.
For how long have I used the solution?
I have been using Microsoft Intune for five to six years.
How are customer service and support?
It depends on the level of access you have. We are a managed service provider, so we do have access to Microsoft. Generally, it is okay if you are able to find the right parties to talk to. It can definitely be improved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not use any other solution previously.
What was our ROI?
First of all, we do not have to deploy any third-party privileged account management solution. That is one tangible benefit. An indirect benefit is that by protecting your environment and making it more secure, you are potentially avoiding any downtime. It is hard to quantify what that downtime cost could be.
If an account with elevated privileges is compromised, you need to perform a lot of work. You need to change the password, disable the account, and recreate another account, so 10% to 15% of the downtime definitely could have been avoided.
What's my experience with pricing, setup cost, and licensing?
We use Defender ATP and E5 licenses.
Which other solutions did I evaluate?
Intune was an organic choice because we are a Microsoft shop. We use everything that Microsoft can offer.
What other advice do I have?
Microsoft Intune is a great solution. If you have a Microsoft environment, it is definitely the way to go. It can help you to streamline operations and simplify a lot of things. If you go into a multi-cloud environment where you have AWS, GCP, or any other cloud workloads, it may be a little bit more complicated. If you are a Microsoft shop, it is the way to go.
In terms of user experience, for the end users, it is pretty much seamless. It is more on the administrative side. If you properly configure it, it is a relatively seamless experience.
We have just started working with Microsoft Copilot in Intune. It is a very fresh solution. It has just been released, so we are setting up use cases and working with Copilot. We have a Copilot for Teams. We have a Copilot for Microsoft Office that we are utilizing. We have started playing with Copilot for some security operations. It is yet to be determined how much value it can bring. Generally, it can help you analyze and optimize some workloads and events more efficiently, effectively, and quickly. There is great potential, but we will see how it is in real life.
I would rate Microsoft Intune an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant(Microsoft intune) at a consultancy with 10,001+ employees
It solves many challenges we face in deploying and configuring devices
Pros and Cons
- "Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
- "Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."
What is our primary use case?
I'm part of a break/fix team using Intune to support our clients. We support Android, iOS, Mac, and Windows devices and help customers with enrollment issues, Apple configuration problems, app deployment, and other issues. My clients are small-to-medium-sized.
How has it helped my organization?
Intune brings all endpoints and security management into one place. Through the same portal, we can manage policies and deploy apps. If we push apps through the portal, they can be deployed to all users.
Intune makes it easier to manage devices, saving us time. It solves many challenges we face in deploying and configuring devices. When something breaks, we need to investigate, starting with the configuration. For example, the kiosks are Android-based devices. When we have issues, we need to check to ensure everything is configured correctly on the portal.
What is most valuable?
Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand.
The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using Copilot. The settings are controlled by Intune and SCCM, so Copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.
What needs improvement?
Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved.
For how long have I used the solution?
I have used Intune for around two years.
What do I think about the stability of the solution?
I rate Intune nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Intune nine out of 10 for scalability.
How are customer service and support?
I rate Microsoft support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use SCCM to manage users and patches. We can push all the patches using Microsoft releases patches where we can push in a one we're using a one group and meeting one group, and then we are pushing it through this patch management.
How was the initial setup?
Deploying Intune can take one to three days, depending on the configuration required.
What's my experience with pricing, setup cost, and licensing?
I rate Intune seven out of 10 for pricing.
Which other solutions did I evaluate?
What other advice do I have?
I rate Microsoft Intune nine out of 10. I recommend Intune because it's more flexible, user-friendly, and has more security features. I work with Microsoft technologies like SCCM, Windows Server, and Intune.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer - Digital Workspace at a tech consulting company with 501-1,000 employees
Excels in device management and security but lacks live tracking capabilities
Pros and Cons
- "Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management."
- "When managing a large number of devices in an organization, it becomes easy to handle them on one platform using Microsoft Intune."
- "Microsoft Intune lacks live location tracking capabilities."
- "Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices."
What is our primary use case?
I enrolled devices with Microsoft Intune and applied policies and pushed applications. The main use cases for Microsoft Intune involve device management and policy implementation.
How has it helped my organization?
It excels at endpoint management and security. When managing a large number of devices in an organization, it becomes easy to handle them on one platform using Microsoft Intune. For security purposes, we can push many applications through Microsoft Intune to numerous devices in our organization, making it the best solution.
For organizations with numerous devices, Microsoft Intune's application management is beneficial because IT administrators don't need to push applications to devices individually. This makes the process easier, more time-efficient, and cost-effective.
What is most valuable?
Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management.
What needs improvement?
Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices. Microsoft Intune could be enhanced for better implementation across various device types.
For how long have I used the solution?
I have been working with Microsoft Intune for two years.
What do I think about the stability of the solution?
I don't have detailed information about specific downtime or performance issues, but these issues can be there on any platform.
What do I think about the scalability of the solution?
Microsoft Intune is a good platform for scalability. There were many challenges, but with experience, the scalability improved.
How are customer service and support?
Microsoft support is good. However, compared to SOTI MobiControl, Microsoft Intune needs more efficient technical support. SOTI MobiControl's technical support is superior to Microsoft Intune's support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with SOTI MobiControl. The choice depends on customer requirements. If the customer's needs align with the capabilities of Intune, we choose that option. Conversely, if the requirements fit better with SOTI MobiControl, we go in that direction. Ultimately, it all depends on the customer's input. Intune is best suited for enterprises using a Microsoft environment, especially for Windows devices. However, SOTI MobiControl is more appropriate for Android devices. While Intune can also support Android and iOS, it is particularly optimized for Windows. For iOS devices, both platforms offer similar capabilities due to platform-level restrictions that limit endpoint management solutions. Therefore, we evaluate each option based on the specific needs of the customer and their device ecosystem.
How was the initial setup?
I primarily work with device enrollment and am not certain about the complete initial setup process of Microsoft Intune. Device enrollment is easy. I've worked with iOS, Android, and Windows as well.
What's my experience with pricing, setup cost, and licensing?
With one user base license, we can use Intune for up to five devices. However, with SOTI MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only.
What other advice do I have?
I would rate Microsoft Intune a seven out of ten. I find SOTI MobiControl to be the best, which I would rate a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 13, 2025
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