What is our primary use case?
We primarily use MikroTik routers and switches for LTE solutions. It's 3G, 4G, and gravitating to 5G solutions and we do a lot of data center type of solutions with the heavy-duty cloud core routers. We also do premises type of solutions with a lot of their switches.
As far as which version we're using, the products are fairly standardized—what changes is the version of the operating system. We try and use the latest long-term versions of the operating system, but we use a wide variety of their products.
This solution is deployed on-prem. We use the whole rack of MikroTik switches and routers.
What is most valuable?
The most valuable aspect of this solution is the combination of value for money. They're extremely cost effective, yet they provide you with an extensive feature set of things you can do across the board. Also, they're pretty reliable, as far as equipment goes.
What needs improvement?
As far as improvements, there are basically only two things I would suggest. First, I think they should provide extensive training for the new releases of products, especially in the LTE space. Second, they could spend more time ensuring that their OS releases are more stable, rather than waiting for things to fall apart on the customer's premises before they make the necessary changes.
For how long have I used the solution?
We've been using MikroTik switches and routers since 2014, so it's going to be the eighth year now.
What do I think about the stability of the solution?
I have been using these routers and switches for eight years and they have proved rather stable.
What do I think about the scalability of the solution?
I think the solutions scale to multiple millions of packets per second products and that they scale right into the data center core. I know that there's still significant apprehension from a lot of large companies concerning their products, but I think that MikroTik has proved to be an extremely good tool for what we are trying to do.
It runs our infrastructure and we provide services to clients, so we have several hundred nodes out in the field who are managed services providers. There are quite a few people that take advantage of the infrastructure that we provide.
How are customer service and support?
I haven't actually contacted technical support directly. We have a very knowledgeable partner that provides us Tier 4 consultancy in the UK. We've been working with him for many years, and so that's where we get all our technical support from.
Which solution did I use previously and why did I switch?
We gave up on Cisco and Cisco's competitor seven years ago, and we've been using MikroTik ever since.
How was the initial setup?
The installation process is extremely simple. I did it all by myself, but I'm a telecoms engineer, so I have a skill set in that area.
We have a small technical team of five engineers. It's not a heavyweight job.
What about the implementation team?
We implemented this solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is a lifetime subscription already embedded when you buy the product.
What other advice do I have?
I rate MikroTik routers and switches a nine out of ten, and I would recommend them to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.