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reviewer1457472 - PeerSpot reviewer
Firewall Engineer at a marketing services firm with 1-10 employees
MSP
Useful hotspot capabilities, reliable, and many use cases
Pros and Cons
  • "I have found one of the most valuable features to be the hotspot network."
  • "They need to create a license for IBS. I have a lot of clients that have spam on their networks."

What is our primary use case?

I mainly use this solution for hotspot networks but also for lots of other things, for example, to connect more than one type of server, merging more than one connection together, firewall, multiple ID cameras, wireless device to connect different sites, and VPNs.

What is most valuable?

I have found one of the most valuable features to be the hotspot network.

What needs improvement?

They need to create a license for IBS. I have a lot of clients that have spam on their networks. We need to purchase a firewall inside of this solution in order to make their networks secure from spam and to protect the blocking of wanted public IDs that are put in it. Additionally, there is an antivirus needed.

In the next release, there could be an improved user interface.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

Buyer's Guide
MikroTik Routers and Switches
August 2025
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. However, we do sometimes have some issues but they are normally fixed in an update.

What do I think about the scalability of the solution?

We have approximately 10 people using the solution in my organization.

How are customer service and support?

I have not used the support. I have always found information on the internet to solve my problems.

How was the initial setup?

The installation can take anywhere from one hour to one day depending on the environment and the skillset of the person installing it.

What about the implementation team?

I have done the implementation of the solution. There are times where I need an additional technician to assist me.

What's my experience with pricing, setup cost, and licensing?

When I compare the price of this solution to competitors it is priced a little high. There is not a license required for this solution.

What other advice do I have?

I would recommend this solution to others for a hotspot network.

I rate MikroTik Routers and Switches eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a educational organization with 51-200 employees
Real User
Top 20
Suitable for small businesses, but not for large enterprises
Pros and Cons
  • "The MikroTik Hotspot is great."
  • "The CPU load is too high. This causes the Internet to lag."

What is our primary use case?

We use MikroTik Routers and Switches as a router and firewall. We also use it to manage our Hotspot users. 

What is most valuable?

The MikroTik Hotspot is great. My company uses the Captive Portal as a staff login to access the internet and the company portal. Via the Hotspot, my company connects to the API.  

What needs improvement?

The overall performance could be improved. The CPU load is too high. This causes the Internet to lag. 

MikroTik should be open source.

For how long have I used the solution?

I have been using MikroTik Routers and Switches for roughly four to five years.

What do I think about the scalability of the solution?

The MikroTik operating system is not open source. The API is limited. 

How are customer service and technical support?

Sometimes we consult with the online community, but it's quite limited in Indonesia — there are not many MikroTik users here. 

How was the initial setup?

The initial setup was complex, but not too difficult in the end.

What other advice do I have?

Compared to Cisco, I don't think MikroTik is very good. MikroTik is good for start-ups and small businesses with small budgets. If you have a big budget, I would recommend using 
UniFi, or Cisco.

Overall, on a scale from one to ten, I would give MikroTic a rating of seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
MikroTik Routers and Switches
August 2025
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
reviewer1469073 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Real User
Suited for small business, stable and easy to setup, but there are limitations to scalability
Pros and Cons
  • "This is a good solution."
  • "There are limitations to how many users you have simultaneously."

What is our primary use case?

We are using this solution for multiple things.

It provides a hotspot gateway, triple PoE, login ID, authentication, and login tapes.

We use it to provide a connection for our clients.

What is most valuable?

This is a good solution.

What needs improvement?

This solution is good, but my network is growing and it is no longer sufficient for us. We are considering a Hybrid model or we will replace MikroTik with another good OEM, such as Cisco, or Juniper.

There are limitations to how many users you have simultaneously. It's a max of 300 users.

For how long have I used the solution?

I have been using MikroTik Routers and Switches for three years.

What do I think about the stability of the solution?

We have not had any issues with stability, but we experience some issues later as the box capacity is limited to 300  users. 

What do I think about the scalability of the solution?

This solution is scalable but it has its limitations. The box has a capacity of 300 using it simultaneously.

If my users keep growing, then we have to replace this solution.

Now currently one of our clients has 200 to 250 users.

How are customer service and technical support?

Technical support is handled by another team.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is not an issue.

What other advice do I have?

For a small business, MikroTik is good but if you grow, then MikroTik cannot support it. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1294242 - PeerSpot reviewer
Engineer in Computer Sciences at a government with 201-500 employees
Real User
Stable with good routing features and a large amount of online documentation
Pros and Cons
  • "The pricing is very reasonable. It's not too expensive."
  • "The initial setup can be a bit difficult. The configuration can take a lot of time."

What is most valuable?

The routing features are the solution's most valuable aspects.

What needs improvement?

Next year, we are planning to buy a hardware firewall from Sophos. The firewall and the VPN features in MikroTik are a little bit hard to set and are not user-friendly in terms of configuring those features. 

The protection of the web servers, VPN, and spam mail management, will be better in the Sophos model which we want to buy. We'll still use MikroTik for routing between our objects, however, for the main firewall features and VPN features, we want to use something more specific for this job.

There's a new VPN protocol called WireGuard. It's very good to implement MikroTik in the router as firmware. It is more configurable, with WireGuard. It's very practical.

For how long have I used the solution?

We've been using the solution maybe for five or six years at this point. 

What do I think about the stability of the solution?

The solution is extremely stable. We don't have issues with crashing. There aren't bugs or glitches. It's good.

What do I think about the scalability of the solution?

The solution is very scalable. If a company needs to expand it, they can do so easily.

Ultimately, the whole company is using it as it s is the main router for distributing internet services.

How are customer service and technical support?

We don't use technical support. If we need to troubleshoot, we tend to get our answers from the internet. We have access to forums and we have a lot of local technical support and knowledge. It's not official technical support. It's from the providers.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. 

How was the initial setup?

The initial setup can be a bit difficult. The configuration can take a lot of time. We only have one person in our company that can do this. It's somewhat impractical. If he's not at work, we can run into issues.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not too expensive.

Which other solutions did I evaluate?

We're currently looking to replace some aspects of MikroTik with Sophos and will use Sophos next year as the main firewall.

What other advice do I have?

We're just a customer. We don't have a business relationship with the company.

Originally, we had little MikroTik routers installed at first. Afterward, we bought a cloud core router and we've had that at this point for six or seven years.

We use the solution both at our company and for our clients.

I'd advise new users to take some time and learn about the configurations. They need to be prepared for a bit of a learning curve when it comes to implementation. However, after that, it's not a problem to use it.

Overall, I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Specialist at ITISEL
Real User
Transforms a computer into a reliable network router
Pros and Cons
  • "It's very user-friendly."
  • "Sometimes, when I need to reboot or change software, MikroTik crashes."

What is most valuable?

The main reason we use this solution is for the price — it's very cheap.

Personally, I know that Fortinet, Cisco, and Palo Alto are great products, but my customers are just interested in the lowest price. I can't change their minds, it's up to them.

For how long have I used the solution?

I have been using this solution for a few years.

What do I think about the scalability of the solution?

MikroTik Routers and Switches are both scalable and stable.

How are customer service and technical support?

I haven't had to contact technical support. I enjoy studying configuration on my own.

Which solution did I use previously and why did I switch?

I hope to stop using this solution and switch over to FortiGate soon.

How was the initial setup?

The initial setup is not hard, but it's not necessarily easy either. Upgrading can be difficult with MikroTik. Sometimes, when I need to reboot or change software, MikroTik crashes. When this happens, I need to physically change the configuration. 

What about the implementation team?

We have our own small team that handled deployment.

What other advice do I have?

I would recommend this solution to others who prefer price.

On a scale from one to ten, I would give this solution a rating of five.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1388337 - PeerSpot reviewer
Senior System Engineer at a tech services company with 1-10 employees
Real User
Great wireless connectivity with a price-performance ratio to match
Pros and Cons
  • "This solution is easy to configure and it's very flexible."
  • "The batch management could be improved."

What is our primary use case?

We mainly use this solution for switch and routing.

What is most valuable?

This solution is easy to configure and it's very flexible. 

What needs improvement?

The batch management could be improved. 

For how long have I used the solution?

I have been using this solution for approximately three to five years.

What do I think about the stability of the solution?

This solution is both very stable and scalable; we haven't experienced any issues with bugs. 

How are customer service and technical support?

We haven't had to contact technical support. We have a team of six engineers that handle all maintenance related issues.  

Which solution did I use previously and why did I switch?

For switches, we use Cisco. We are familiar with them and so are our clients. They are comfortable with the higher price. 

How was the initial setup?

The complexity of the initial setup depends on the client. The deployment can take a few weeks.

What other advice do I have?

MikroTik Routers and Switches are great. If you are having issues understanding how to properly use them, study materials and video lessons are available for a low-cost.

On a scale from one to ten, I would give MikroTik Routers and Switches a rating of eight. 

The price-performance is great. I am sure there is a better solution out there (maybe Cisco ISR), but it would be more expensive. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1283643 - PeerSpot reviewer
Network Security Engineer at a outsourcing company with 1,001-5,000 employees
Real User
A versatile solution that is easy to use for optimizing traffic flow in our network
Pros and Cons
  • "We make use of a script that will automatically re-route traffic when connections are slow."
  • "The manageability of the web-based UI needs to be improved."

What is our primary use case?

I have worked more with the MikroTik Routers, as opposed to their switching products.

We use this solution to route traffic in our network. For example, if one group is experiencing a slow connection then we can re-route the traffic. This is possible because we have multiple links on our premises.

What is most valuable?

The most valuable features are the versatility and ease of use.

We make use of a script that will automatically re-route traffic when connections are slow.

What needs improvement?

The manageability of the web-based UI needs to be improved. I still prefer to use the Winbox application.

It would be great if they included some next-generation features in the future.

For how long have I used the solution?

I have been using MikroTik Routers and Switches for about three years.

What do I think about the stability of the solution?

We had some trouble with the latest patch that was released. There were issues with high CPU usage, so we reverted back to the previous version.

What do I think about the scalability of the solution?

This is a scalable solution. We have between 1,000 and 1,500 users.

How are customer service and technical support?

We do not rely on technical support from the vendor. We do our own research, test situations in our lab, and solve our own problems.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

Our in-house team deployed our routers.

What's my experience with pricing, setup cost, and licensing?

This product is cheaper than competing products by other vendors.

Which other solutions did I evaluate?

I was not the person who selected and deployed this solution.

What other advice do I have?

We have not had any issues with our MikroTik routers and I would definitely recommend them.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions architect at NetSys
Real User
Good load balancing and multi-routing with a good user interface
Pros and Cons
  • "The solution offers very good multi-routing."
  • "The solution needs to improve its security firewalls and mirror that of, for example, Sophos, or FortiGate."

What is our primary use case?

I primarily use the solution as a firewall, and for routing purposes, and for multi-band load balancing. 

What is most valuable?

The load balancing is very good.

The solution offers very good multi-routing.

The firewall is very good.

For the interface, I always use Winbox.

What needs improvement?

The MikroTik weblog, web user log, was supposed to be remotely accessible. However, it was not as good as I had wanted it to be. I found its functionality disappointing. There's no proper interface. They show only IPs but not the DNS address or complete address. It only shows the IP addresses. Also, they only show real-time data and not the history of the user's log address. We would like to see a history on a daily, weekly, or monthly basis.

The solution needs to improve its security firewalls and mirror that of, for example, Sophos, or FortiGate.

The solution needs to focus on UTM in its devices.

For how long have I used the solution?

I have about five years of experience working with this solution.

What do I think about the stability of the solution?

We've found the stability of the solution to be good enough.

What do I think about the scalability of the solution?

The solution is quite easy to scale. We haven't had any problems expanding the solution when we need to.

How are customer service and technical support?

I've never contacted technical support. If I have issues with the solution, I try to handle it myself. So far, I've never needed anyone else's assistance.

Which solution did I use previously and why did I switch?

I've previously used FortiGate and Fortinet devices. They have very good security and firewalls.

How was the initial setup?

The initial setup is a little bit complex for beginners. It's difficult to install the router and for initializing from the beginning all of the configurations we need, like setting up the initial firewall rules, for example.

If a user knows all the basic steps, the deployment only takes about ten to 15 minutes.

What about the implementation team?

I handled the implementation myself. I didn't need the assistance of an integrator or reseller.

What other advice do I have?

I'd warn others that a tutorial or a bit of learning is required before beginning. It helps if a user has a bit of understanding about the solution. There's some complexity in the terminologies and surrounding the initial implementation process.

Overall, it's a good product, but it requires a bit of improvement, especially in relation to UTM and security.

I'd rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free MikroTik Routers and Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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