ACD - strong featureset. Easy to program.
UCA - As a remote worker tool gives me access to everyone in the office
Mitel Communications Director offers a comprehensive suite for enterprise communication, providing robust telephony and collaboration tools designed to enhance business connectivity and productivity.
| Product | Mindshare (%) |
|---|---|
| Mitel Communications Director | 3.7% |
| Cisco Unified Communications | 9.4% |
| 3CX Live Chat | 7.5% |
| Other | 79.4% |
Mitel Communications Director empowers businesses with versatile communication capabilities tailored to meet today's dynamic work environments. Known for its seamless integration and customizable features, it supports unified communication through reliable telephony, ensuring efficient and clear interactions across diverse platforms. Mitel is optimized for scalability, making it suitable for small to large businesses seeking advanced communication solutions.
What are Mitel Communications Director's key features?Industries like healthcare and finance benefit from Mitel Communications Director's secure and reliable communication, allowing for critical data sharing and coordination essential for operational success. Its adaptability supports varied demands, from HIPAA-compliant systems in healthcare to secure transactions in finance, ensuring industry-specific needs are met with precision.
Mitel Communications Director was previously known as Communications Director.
| Author info | Rating | Review Summary |
|---|---|---|
| Owner at a comms service provider with 51-200 employees | 4.5 | I've used Mitel's MiVoice Business for many years; it's a great, stable product. Upgrades are easy, and its numerous applications provide progressing functionality. I find it easy to use and program. |
| Director of Mitel Services at a tech vendor with 51-200 employees | 4.0 | After 8 years, I value its ACD and UCA features, providing easy remote access and programming. Setup was straightforward. We saw ROI in under a year with cloud savings, making the switch worthwhile. |
The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we find the funds to do it. The applications available to the system are numerous and each year progress the functionality. It is is easy to use, easy to program and a stable product.
ACD - strong featureset. Easy to program.
UCA - As a remote worker tool gives me access to everyone in the office
As a remote worker MiCollab gives me access to everyone in the office.
8 years
11
Technical Support:11
Yes, company decision. It took me a little while to get used to the new layout, but well work the learning curve
Quite straightforward, but there are a lot of opportunities to customize if required. The layout of the programming GUI makes everything easy to find, and the help menu is the best i have ever used.
1 year. We moved to the cloud offering. Using SIP trunks instead of PRI we saved the cost of our handsets in under a year. Using Mitels cloud offering we only pay for the licences we use.