NEC UNIVERGE UC&C Contact Center Reviews

Name: NEC UNIVERGE UC&C Contact Center
Brand: NEC

Vendor: NEC

What is NEC UNIVERGE UC&C Contact Center?

UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.

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Buyer's Guide

Contact Center Infrastructure

February 2026

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NEC UNIVERGE UC&C Contact Center mindshare

As of February 2026, the mindshare of NEC UNIVERGE UC&C Contact Center in the Contact Center Infrastructure category stands at 3.9%, up from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center Infrastructure Market Share Distribution
Product	Market Share (%)
NEC UNIVERGE UC&C Contact Center	3.9%
Cisco Unified Contact Center Enterprise	20.9%
Five9	11.7%
Other	63.5%

Contact Center Infrastructure

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Learn more about NEC UNIVERGE UC&C Contact Center

NEC UNIVERGE UC&C Contact Center was previously known as UNIVERGE UC&C Contact Center.

NEC UNIVERGE UC&C Contact Center customers

Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network