Okta Workforce Identity Reviews

We implemented this solution for all employees within our environment. So, the entire single sign-on is through Okta for all of our employees through all applications.

Okta enables us to authenticate my users on cloud and SaaS applications such as Workday through Okta workflows.

I would like for the onboarding process for new solutions to be simplified because, right now, it is a very lengthy process.

We experienced some technical glitches that need to be resolved. 

I go into further detail below in the 'stability' section.

We implemented the solution one year ago.

The solution is pretty stable but we have experienced some glitches. We use Zscaler for our security encryption protection. Whenever Zscaler expired, Okta would stop working. We were able to fix this by storing the credentials and local mission that that we would be able to authenticate without Zscaler.

The solution is scalable both on-premise and on cloud. We currently have 36,000 users.

We have not had any major challenges over the past two years; however, they do offer quality customer service to all tickets.

The initial setup was straightforward.

We had a partner help us which made the implementation even easier. We have also outsourced a support party, Data Consultancy Services, to manage the solution for us - they have about three to four engineers manage the solution for us.

We are able to look at our ROI from this solution as an intangible benefit. The solution requires a lot of human capital but offers us security so in our opinion we have received a high ROI as this is something that we have planned for and invested in.

This is an expensive solution but the security makes it worthwhile.

I would rate this solution an eight out of ten.

We use this solution for MFA and single sign-on.

It's our enterprise-wide identity management system. It identifies all of our users prior to accessing any of our applications.

It assures us that everybody is authenticated prior to accessing any corporate applications.

The most valuable features are multifactor authentication and single sign-on.

It's reliable and it does what it is advertised to do.

The guest user access could be improved. How do we authenticate people that aren't in our Active Directory?

In the next release, I would like to see passwordless access.

I have been using this solution for four years.

We are working with the current version.

This product is very stable and is one of our best applications. It's the most reliable application and it never goes down.

It's a scalable solution and we are able to add users as needed.

We have about 4,000 users and it's all employees and contractors within the company.

Every employee uses this solution every day, multiple times a day, and we plan to increase usage.

They meet our needs. 

We haven't had a problem with technical support answering any of our questions.

We went from using nothing to Okta Workforce Identity.

The initial setup was straightforward.

It was a week-long process to deploy.

We need one and a half persons to do the configuration, maintain this solution for administrators and the development.

We completed the implementation in-house.

We have seen a return on investment by using Okta Workforce Identity.

I can't discuss pricing.

Follow along with what Okta recommends.

I would rate Okta Workforce Identity a ten out of ten.

• Supporting SaaS implementations from corporate login.  
• I'm a consultant and have worked with Okta at two clients. Both had started to leverage Okta for single sign-on to SaaS services and internal systems. One was more advanced, the other was only doing limited federation and not taking advantage of the power of Okta.

Okta improved both organizations where I've worked with it: 

• Better Single Sign-On (reducing the number of passwords)
• Improved accountability (to know what users were doing, and where they were working on Identity and authentication services)
• Authentication (where Okta's own MFA solutions or work in combination with Duo were very useful for strengthening the security of major systems)

Okta's great for their federation capabilities where it lets the IT team enable business with anyone using common federation features across SaaS, PaaS, IaaS, and internal applications. The Multi-Factor Authentication capability lets you address one of the biggest challenges around security - MFA to make it hard for adversaries to get into your systems.

Better multi-factor authentication integration and support, it's around v2.0 and will need a 3.0 release for maturity.

We use Okta primarily for user-provisioning and as an SSO portal for access to our applications.

Our organization has a fairly high turnover rate so having an automated process for provisioning and de-provisioning of accounts saves a lot of time from an administration perspective.

The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process. We put the process in to save time and increase accuracy in the user-provisioning process. Most everything is driven from our HR system thereby limiting manual input and duplication of work when provisioning accounts. Accounts are disabled as soon as the account is terminated in the HR system.

We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment.

In terms of rating Okta, it is always hard for me to say, as I have not used any other product to perform the functions we use Okta for, so I really don’t have a comparison. There are some things that Okta does very well – SSO being one of those so for that part I would rate it as a nine or 10 out of 10. For the provisioning part, we did have several issues that we have to work through, so for that aspect, I would rate it somewhere around a six to eight out of 10.

I am not using the custom identity aspect; I use it only for customers and staff. We wish to sell the customer EIM because, at the moment, they have a SaaS solution. You can use Microsoft Azure to host Workforce Identity.

Okta is a very compliant solution, and it is easy to deploy.

It is not very interesting from a marketing perspective. For this, you can use open source solutions to reflect different groups.

Customer EIM is a new concept, and historically we use the customer EIM for the questionnaires or with focus. We have been using it for about 7 years.

It is a stable product.

It is a perfect solution in terms of scalability.

Technical support is excellent.

All the providers of EIM have the same licensing model. If you have 10 million users or customers of Okta, it is just one payment. However, it is costly in this case. The licensing model is unique to each user. Each user costs 10 euros. Therefore, if you have 10 million users, that's almost 100 million, so it is costly. The model is effective, however. Each user's identity is unique. It is cheaper for small companies and organizations, as they have fewer users. It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective.

We considered Arribatec, which is a new startup solution in the market.

If you require identity solutions as a service, I would recommend it, but it is dependent on the use case. I would rate this solution 7 out of 10.

• User provisioning
• User deprovisioning
• App assignment
• SAML integrations

We are able to deploy solutions rapidly and also have a better idea on licensing as we can easily see who has access, who has been accessing and also who is not using an app.

I would like to see further integrations with applications and services such as Office 365.

Between my last two jobs, I have used it for about seven years.

We have not encountered any deployment issues whatsoever.

We have not encountered any stability issues; this is a very stable platform.

With over 2500 users, we have not encountered any scalability issues.

Customer service is excellent. We don't have to worry when we have an issue; they are always on top of it.

Technical support is 9/10; very professional and solid.

I have had experience with Ping and ADFS but not at the places I have worked; only with customers.

We do a lot with Okta but the setup was still very easy.

An in-house team implemented it.

We do things much faster and have a much better understanding of utilization and licensing. We are more agile and, therefore, more productive and faster to act.

It's worth the investment. Make sure you fully utilize Okta, even if it takes professional services.

Before choosing this product, we evaluated Ping and ADFS.

Okta Workforce Identity is easy to use and has a lot of components.

The product's connector framework needs improvement. There should be automated aggregation and complete classification processes included in it.

We have been using Okta Workforce Identity for five months.

It is a stable product.

It is a scalable product. It provides flexibility to increase the number of users. Our customer environment has 5000 to 6000 users.

The initial setup is straightforward. We deploy it on the cloud. The product has good documentation to refer to for implementation. We require two engineers and one manager to execute the process.

The product has a user-based license model.

We evaluated SailPoint, IBM, and Oracle. Our customer migrated from Okta to IBM for more features.

I rate Okta Workforce Identity a five out of ten. If you don't have critical use cases and do not want a full-fledged IGA solution, Okta is a good product. However, if you want to use certification, access requests, and an extensive connector framework, Okta does not provide it.

We use the solution for application security.

The solution is an open platform. It integrates with multiple applications simultaneously.

The solution's pricing needs improvement.

It is a very scalable solution.

The solution's pricing model could be better for SMBs.

I rate the solution an eight out of ten.