OpenText Service Management (SMAX) Reviews

We are using Micro Focus Service Management Automation X (SMAX) on-premise and on the cloud using Kubernetes.

The most valuable features of Micro Focus Service Management Automation X (SMAX) are that it is user-friendly, easy to configure, and adaptable.

I have been using Micro Focus Service Management Automation X (SMAX) for approximately three years.

Micro Focus Service Management Automation X (SMAX) is very stable and reliable.

This solution is highly scalable.

Our whole IT, Service, Internet, Program Management teams are using the solution.

Micro Focus Service Management Automation X (SMAX) support is similar to how it is for all vendors, the first line of support is not very good. We do our own diagnosis, and we expect the problems to be escalated to the second level of support as soon as possible, but sometimes it takes quite a while to get there. I know it has to do with internal processes, but it could be much better.

The initial setup of Micro Focus Service Management Automation X (SMAX) is complicated, but once it is set up the configuration is straightforward to adapt to the users' or customers' needs.

I would advise others that you need to know what you are doing when using this solution. You need to know what Service Management is. To start working with the solution you don't need any special knowledge of coding, it's very straightforward usage.

I rate Micro Focus Service Management Automation X (SMAX) a seven out of ten.