NinjaOne vs OpenText Service Management (SMAX) comparison

NinjaOne and OpenText are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #7 with an average rating of 8.5, while OpenText is ranked #10 with an average rating of 7.4. NinjaOne holds a 2.0% mindshare in ISM, compared to OpenText’s 2.0% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 88% of OpenText users who would recommend it.

NinjaOne

Read 25 NinjaOne reviews

11,770 Views
1,530 Comparison Views

95% willing to recommend

OpenText Service Management...

Read 9 OpenText Service Management (SMAX) reviews

1,767 Views
1,749 Comparison Views

88% willing to recommend

NinjaOne

OpenText Service Management...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 29, 2026

NinjaOne and OpenText Service Management (SMAX) are competitors in the IT service management domain. NinjaOne stands out for its pricing and customer support, while OpenText SMAX is known for a superior feature offering.

Features: NinjaOne supports remote monitoring, automated patch management, and a straightforward ticketing system. OpenText SMAX offers advanced analytics, AI-driven service management, and extensive integration capabilities with various IT systems.

Room for Improvement: NinjaOne could benefit from enhanced zooming capabilities, expanded network device monitoring, and additional customization features. OpenText SMAX may consider streamlining its deployment process, simplifying its interface for non-technical users, and improving cost efficiency for smaller enterprises.

Ease of Deployment and Customer Service: NinjaOne is favored for its efficient deployment and responsive support, appealing to businesses looking for quick solutions. OpenText SMAX, despite a complex deployment, provides robust support and detailed documentation for a seamless customer experience.

Pricing and ROI: NinjaOne offers cost-effective pricing beneficial for small and mid-sized businesses, with a rapid return on investment due to lower initial costs. OpenText SMAX, though more expensive initially, provides long-term ROI through its comprehensive features tailored for larger organizations.

To learn more, read our detailed NinjaOne vs. OpenText Service Management (SMAX) Report (Updated: April 2026).

Buyer's Guide

NinjaOne vs. OpenText Service Management (SMAX)

April 2026

Download the complete report

Helped 893,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.

Sentiment score

3.7

OpenText SMAX aids IT operations with automation; ROI measurement varies, with users valuing customizability and operational impact.

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

Time-wise, it is probably saving the service desk a day a week.

PeterMurphy

Head of Technology Operations at Codi Group

We saved money because we were able to consolidate three different tools into one.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the OpenText Service Management (SMAX) report

Customer Service

Sentiment score

7.2

NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.

Sentiment score

4.7

OpenText SMAX receives mixed feedback with varying support experiences, generally rated between seven and eight for effectiveness.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Support for OpenText Service Management (SMAX) is better.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Scalability Issues

Sentiment score

8.2

NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.

Sentiment score

6.9

OpenText SMAX is highly adaptable for medium to large businesses but may be costly for small enterprises.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.

PeterMurphy

Head of Technology Operations at Codi Group

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the OpenText Service Management (SMAX) report

Stability Issues

Sentiment score

8.2

NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.

Sentiment score

6.9

OpenText SMAX is stable but some users face Kubernetes-related downtime and ongoing stability concerns despite resolved issues.

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne is extremely stable.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

OpenText Service Management (SMAX) has some stability challenges that are crashable and not stable at times.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Room For Improvement

Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.

OpenText SMAX faces challenges in integration, customization, and user satisfaction, requiring improvements in AI, reporting, and connectivity.

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

One important thing we think should be included is a module for metrics, similar to Google Analytics, that focuses on the metrics of the tool usage.

HugoAlmeida

Head Of Delivery at Timestamp ITM

The custom reports that were already prepared work fine.

reviewer1880313

Information Security & IT Governance Manager at a insurance company with 10,001+ employees

Different scenarios require different workflow configurations.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Setup Cost

Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.

OpenText SMAX provides diverse licensing options, with costs influenced by configuration, operators, and features, offering flexible pricing.

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

OpenText Service Management (SMAX) is okay, not expensive and not the cheapest.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Valuable Features

NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.

OpenText SMAX provides adaptable, user-friendly service management with AI, low-code configuration, and multilingual support for various business operations.

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Our feedback is that because OpenText Service Management (SMAX) portal is very easy to use, we see customers abandoning their legacy ways of reporting like phone calls and emails, concentrating everything on a portal, which provides end users with more visibility of what's happening because they can control the status of their requests, allowing IT a faster way to intervene and solve issues.

HugoAlmeida

Head Of Delivery at Timestamp ITM

Reporting tools and sophisticated customization options are available with different capabilities.

reviewer1880313

Information Security & IT Governance Manager at a insurance company with 10,001+ employees

Configuration is available for different scenarios including change request, incident management, and problem management.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Network Monitoring Software (10th), Server Monitoring (3rd), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)

OpenText Service Management...

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.6

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 2.0%, down from 3.2% compared to the previous year. The mindshare of OpenText Service Management (SMAX) is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
NinjaOne	2.0%
OpenText Service Management (SMAX)	2.0%
Other	96.0%

IT Service Management (ITSM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Read full review

HugoAlmeida

Head Of Delivery at Timestamp ITM

Centralized service processes have improved cross‑department visibility but reporting still needs work

The machine learning capabilities in OpenText Service Management (SMAX) are somewhat not published the way they should be. They work pretty well, but they are not used as much in the current experience of our customers. They have them; the solution has them, but they usually go a little bit below the radar in terms of visibility. I believe there is room for improvement when it comes to machine learning capabilities. OpenText Service Management (SMAX) has room to improve mainly on reporting components. The reporting components include dashboards, and while OpenText Service Management (SMAX) has a reporting module, it's somewhat limited, so I believe it has room to improve there, with more inclusion of artificial intelligence in the models and more in project management and portfolio management capabilities. We want to see better use and more functionalities enabled with the already existing capabilities such as AI and reporting in the next OpenText Service Management (SMAX) release, but one important thing we think should be included is a module for metrics, similar to Google Analytics, that focuses on the metrics of the tool usage. The module shouldn't just report on the components of OpenText Service Management (SMAX) but also track how the tool is used by end users, for example, what functionalities users utilize more frequently, the performance of those functionalities, and how long it takes them to open a ticket or log in, focusing on applicational monitoring metrics and performance management metrics.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

893,164 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Financial Services Firm

11%

Government

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

See all answers

What is your primary use case for Micro Focus Service Management Automation X (SMAX)?

We mostly deal with OpenText Service Management (SMAX), Service Management, and UCMDB, the UD Discovery, Unified Discovery.

See all answers

What advice do you have for others considering Micro Focus Service Management Automation X (SMAX)?

We are still working with OpenText and Splunk. I remember that Splunk is now with what Cisco AppDynamics bought. We are implementers; we work with other partners for Splunk, and for OpenText, we ar...

See all answers

What is your experience regarding pricing and costs for Micro Focus Service Management Automation X (SMAX)?

OpenText Service Management (SMAX) is okay, not expensive and not the cheapest. It is overall good.

See all answers

Comparisons

Kaseya VSA vs NinjaOne

Compared 3% of the time

Atera vs NinjaOne

Compared 3% of the time

WhatsUp Gold vs NinjaOne

Compared 3% of the time

N-able N-central vs NinjaOne

Compared 3% of the time

Tanium vs NinjaOne

Compared 3% of the time

More NinjaOne Competitors

ServiceNow vs OpenText Service Management (SMAX)

Compared 17% of the time

Ivanti Voice vs OpenText Service Management (SMAX)

Compared 14% of the time

JIRA Service Management vs OpenText Service Management (SMAX)

Compared 13% of the time

BMC Helix ITSM vs OpenText Service Management (SMAX)

Compared 6% of the time

More OpenText Service Management (SMAX) Competitors

Product Reports

Buyer's Guide

NinjaOne

April 2026

Download NinjaOne product report

Buyer's Guide

OpenText Service Management (SMAX)

April 2026

OpenText Service Management (SMAX) report

Download OpenText Service Management (SMAX) product report

Also Known As

No data available

OpenText Service Manager, Micro Focus Service Management Automation X (SMAX)

Interactive Demo

Demo not available

NinjaOne

OpenText

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

OpenText Service Management Automation X delivers efficient service management automation with user-friendly configurability across IT, IoT, HR, and finance sectors. It enhances business processes through integrated incident management and natural language processing with virtual chatbots.

OpenText SMAX blends user-friendly design with broad language support and robust storage. It enables organizations to deploy in both on-premise and cloud environments using Kubernetes. SMAX excels in business process improvement, incident management, and uses intelligent agents for autonomous alerts and issue resolution. However, it requires enhancements in integration capabilities and documentation, third-party product connectivity, and contract management. Users face challenges with process automation and search functionality, demanding greater customization and flexibility.

What are the key features of OpenText SMAX?

User-Friendliness: Simplifies service management across departments.
Configurability: Allows customization to meet specific needs.
Adaptability: Effective across IT, IoT, HR, and finance.
Language Support: Broad language capabilities for diverse users.
Storage Capabilities: Efficient and reliable data management.
Process Improvement: Tools for streamlining business operations.
Incident Management: Effective handling and resolution of issues.
Natural Language Processing: Chatbots that enhance customer support.
Automation: Facilitates seamless logistics and service catalog management.

What benefits and ROI should users evaluate?

Enhanced Efficiency: Streamlines service management processes.
Improved Customer Support: Virtual chatbots provide superior assistance.
Scalability: Adaptable to growing business needs.
Cost Reduction: Optimizes resource usage and reduces operational costs.
Employee Onboarding: Simplifies and accelerates onboarding processes.

Banks and telecom companies primarily employ OpenText SMAX for service management automation, leveraging its ESM and ITSM capabilities. Deployed on-premise and via cloud, organizations in regions such as Saudi Arabia focus on integrations and upgrades, using SMAX as an end-user portal for incident management.

OpenText

Sample Customers

Status Pros, Mitchell and Company

Zurich Airport, Envirosuite, Norsk Helsenett, Achmea, University of Milan, World Vision, Petroleum Development Oman, Court of Justice of the Federal District and Territories (TJDFT).

Buyer's Guide

NinjaOne vs. OpenText Service Management (SMAX)

April 2026

Free Report: NinjaOne vs. OpenText Service Management (SMAX)

Find out what your peers are saying about NinjaOne vs. OpenText Service Management (SMAX) and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,164 professionals have used our research since 2012.

See our NinjaOne vs. OpenText Service Management (SMAX) report.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.