We are using the solution for IDS, IPS, and security.
GM COE at a tech vendor with 1-10 employees
A stable and straightforward solution that provides valuable features and strengthens an organization’s IT posture
Pros and Cons
- "The solution strengthens our IT posture."
- "The solution must improve Zero Trust integration and use cases."
What is our primary use case?
How has it helped my organization?
We need a perimeter firewall to expose anything on the internet. Our inbound and outbound traffic is controlled via Palo Alto. It has multiple features. We have Palo Alto in every location and have a central console where we control all the firewalls.
What is most valuable?
IDS, IPS, web filtering, and URL filtering are valuable features. Palo Alto is a good product. We have become a major reseller of the product. The tool is beneficial to us. The solution strengthens our IT posture.
What needs improvement?
The solution must improve Zero Trust integration and use cases. The Zero Trust solution has limitations.
Buyer's Guide
Palo Alto Networks VM-Series
January 2026
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,928 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The stability is good. The vendor communicates about the releases in advance. We keep updating the operating systems based on compliance and security notifications.
What do I think about the scalability of the solution?
Scalability might be an issue for large organizations. The throughput is a challenge. Multiple segregations need to be done. More than 40 customers are using the solution. We don't face challenges in deployment and maintenance.
How are customer service and support?
The support is responsive.
How was the initial setup?
The setup is not complex, but it is not simple. We get everything from Microsoft Marketplace. We buy the license outside Microsoft Marketplace because it is more cost-effective. All our VMs are deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The license fee is slightly high. We must choose the right licensing.
Which other solutions did I evaluate?
Palo Alto’s compatibility and integrations are better than Juniper's. Zscalrer’s Zero Trust solution is better than Palo Alto’s. We recommend Palo Alto over Fortinet, Juniper, or Check Point. Palo Alto is less complicated.
What other advice do I have?
Palo Alto is a straightforward solution. The solution does not have any negative impacts on our organization. Overall, I rate the product a nine or nine and a half out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior technical specialist at a computer software company with 201-500 employees
Enables real-time inspection for vendor security
Pros and Cons
- "It ensures that every interaction, pre and post-loan processing, undergoes a thorough inspection, leveraging VPN features and comprehensive security protocols."
What is our primary use case?
The primary use case for the Palo Alto Networks VM-Series is real-time inspection for vendor security.
For how long have I used the solution?
We have been using Palo Alto Networks VM-Series for three years.
What do I think about the stability of the solution?
I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The product has good scalability. We have small to enterprise businesses as our clients for it.
How are customer service and support?
As per premium support licenses, we received 24/7 support services. Apart from that, they join the calls quickly to resolve the issues for distributors' performance.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. We managed and configured it with the help of existing management tools and courses. We deployed it on the cloud and on-premises.
The deployment time depends on specific business requirements and bandwidth. It takes around one to two weeks to migrate and configure for large organizations. For small organizations, it takes one or two days to complete.
What's my experience with pricing, setup cost, and licensing?
The product is costly but provides all essential security features. I rate the pricing a seven out of ten.
What other advice do I have?
VM-Series enhances the security of our virtualized infrastructure. It ensures that every interaction, pre and post-loan processing, undergoes a thorough inspection, leveraging VPN features and comprehensive security protocols. It reviews the data for encryption and decryption before sending it to the server.
By applying Palo Alto's robust security measures, we enhanced the overall security posture of the cloud development process. Generally, it is challenging to scale hardware while increasing the bandwidth. When it comes to VM-Series, it is more scalable than other firewalls.
Certainly, the prevention capabilities can have an impact on bandwidth. Without the imposition of security profiles, the bandwidth can operate at its full capacity, reaching up to 100 Gbps. However, upon introducing security profiles, there may be a slight decrease in bandwidth due to the utilization of a software control plan and software data plan. The data plan involves a parallel processing mechanism, incorporating multi-scan and multi-action functions. While this may introduce a minimal latency, it efficiently prevents threats with lesser bandwidth. The operation efficiency is enhanced after the deployed VM-Series. We can easily fetch all licensing details, including serial numbers.
I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Palo Alto Networks VM-Series
January 2026
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,928 professionals have used our research since 2012.
Lead Security at a computer software company with 51-200 employees
It's easy to migrate workloads to the cloud
Pros and Cons
- "The VM-Series reports how much bandwidth a particular IP is using. You don't need to regularly log into a website, like a Cisco command, to see what kind of ACL it's getting. There isn't an ACL use portal event. You can go there and see how much my ACL has been getting me."
- "There's room for improvement in terms of integration with the load balancer. It isn't like Fortinet, which has a load balancer built into its firewall. It is effortless to integrate within the load balancer-plus-firewall solution."
What is our primary use case?
Azure Firewall is a cloud-native solution. It's only for netting and simple source-destination blocking. The client wanted everything, so they wanted us to implement a third-party solution. Palo Alto was the leading solution. It's easy to install.
Palo Alto is dynamic regarding protocol rules, and it is classless. The client also wanted a third-party solution between their on-premise environment and Azure, so they went for Palo Alto. Palo Alto VM-Series is deployed on the Azure Cloud.
How has it helped my organization?
We previously had a hardware solution. With VM-Series, you don't need to purchase the hardware. You can deploy it in the cloud, or they have a PaaS, SaaS, and IaaS version. You connect your network to their cloud and get the traffic filtered.
What is most valuable?
The most valuable feature is the proxy write. It's called the Write Fill process. It's in a bundle of everything. Palo Alto has everything, including CAD management, malware protection, and a file management system. There is a bundle of packages. This is not in the latest edition of Azure Firewall.
The VM-Series reports how much bandwidth a particular IP is using. You don't need to regularly log into a website, like a Cisco command, to see what kind of ACL it's getting. There isn't an ACL use portal event. You can go there and see how much my ACL has been getting me.
It automatically tells what rules are in place, like scheduled and additional rules. You don't need to create new rules every time. It will automatically tell you that this rule exists.
Palo Alto's next-generation firewall is classless, and it's a bundle of everything, including malware management, bandwidth utilization, and how much each IP is costing you. It offers bandwidth utilization, DDoS protection, a next-generation firewall, and everything I need in one bundle.
You can integrate fully automated virtual firewall deployments and provisioning into existing DevOps workflows if you are a good developer. Palo Alto offers help for it, but you should have developer knowledge.
It's easy to migrate workloads to the cloud. They expose the API also. In two days, I can implement two firewalls in different regions. It's flexible. That is a feature of Azure and Palo Alto. This kind of integration is why I am able to do the migration in two days.
What needs improvement?
There's room for improvement in terms of integration with the load balancer. It isn't like Fortinet, which has a load balancer built into its firewall. It is effortless to integrate within the load balancer-plus-firewall solution.
Palo Alto doesn't have much ability to load balance, so you must purchase a third-party load balancer. It would be great if they did these kinds of changes to integrate the solution with the load balancer.
For how long have I used the solution?
I have used Palo Alto VM-Series for one year.
What do I think about the stability of the solution?
VM-Series is highly stable. One of our clients has been using it for one year, and we've been using it for a year and a half. There were some bugs initially, but in the past two years, it has gotten more stable.
What do I think about the scalability of the solution?
I give VM-Series six out of 10 for the scalability. It's one area where they need to improve. Scaling up requires a lot of effort because it's cloud infrastructure. You need to change a lot of settings and ask them to customize before it starts working.
There are still some issues after a customer has customized the solution. Scalability is something they are working on. I am hoping that we'll see some decent scalability within a year and a half.
How are customer service and support?
I rate Palo Alto support nine out of 10. Palo Alto technical support is excellent. When you raise a ticket, you get a support call in 10 minutes. They will contact you by phone and follow up on WhatsApp to see if the issue hasn't been resolved.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up VM-Series is completely straightforward. You have to download the VM, and there is a free interface for internal and external management. You configure the interface and the root table within Azure, then the device is good to go. Lastly, you need to activate your license, and Palo Alto is integrated into Azure.
We had to purchase the license from the vendor and download the VMs from the Cloud market. You can download VM-Series from the Azure marketplace, it is a simple process. You configure everything in the management interface. Once that's done, you configure the access list so that others cannot access it from anywhere.
After you purchase the license, you have to put the license in Azure VM. There's a similar license you have to implement in the Palo Alto portal. Your Palo Alto is ready to use once that goes through. It took us one week to deploy. An issue came up, and we had to raise a ticket, so it took seven days to complete the implementation within Azure Cloud. One person is enough to deploy it. I deployed two firewalls within seven days, so I didn't need anyone's help. One or two people are enough to manage it.
What's my experience with pricing, setup cost, and licensing?
The price is fair enough. The most expensive is Cisco, followed by Fortinet, then Palo Alto. Palo Alto is very much within the range. We use Software Next-Generation Firewall Credits for licensing and consuming VM-Series. They have a cloud solution using their portal. You can go in and put it through the license.
We can't use the credits on the fly. It is not possible because they acquire new CPU RAMs. We cannot change this on the fly. It will take one day of downtime. It is not easy. This is planned downtime. You have to plan for it outside of business hours. If you do the downtime during the business day, you can't do anything.
The Software Next-Generation Firewall Credits enable us to protect ourselves without going through a long procurement cycle. The licensing part plus implementation is very easy. You just create the firewall, and it can do everything.
What other advice do I have?
I rate Palo Alto Networks VM-Series eight out of 10. Palo Alto is easy to use, and the price is fair compared to the other solutions on the market. I recommend Palo Alto, but you should also consider the other solutions out there. Some solutions have lots of bugs like FirePOWER. Also, the price for FirePOWER is quite high. That is not the case with Palo Alto. It has fewer bugs, requires minimum effort, and the price is fair. Everything is accessible within the same portal.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
Manager-Information Technology at a computer software company with 51-200 employees
Helps us close cases, which has improved our score on the compliance side
Pros and Cons
- "Palo Alto’s Panorama centralized management system simplifies our security posture based on our requirements. Instead of manually pulling logs, then generating them into readable formats, it gives us the console in a readable format to view."
- "We feel that the setup was complex. So, we asked the tech team about the setup process. They explained how to deploy it in the right way, which made it very simple."
What is our primary use case?
We are using it on Azure Cloud for our internal systems, where we have set up our internal workloads. We are using it as a perimeter firewall.
We are using it because our internal workflows are on the cloud. Almost everything in our production and development uses these instances. We are using it extensively for conducting reports of the development environment. It is working fine.
How has it helped my organization?
It improved all compliance activities. We can close open cases. Compared to other firewalls in these cases, it improved our score on the compliance side.
What is most valuable?
We are using the complete box. We are mostly using the security services and firewall rules in Panorama.
We need to look at different variables and granular policies of various tools. This makes it easy to understand.
We use Palo Alto’s Panorama centralized management system. We have an on-prem firewall where Panorama is very good for pulling logs in from the cloud so we can see what is going on. It gives us visibility into that as well as showing us what attacks are coming in.
Palo Alto’s Panorama centralized management system simplifies our security posture based on our requirements. Instead of manually pulling logs, then generating them into readable formats, it gives us the console in a readable format to view.
For how long have I used the solution?
We have been using it for the last two years.
What do I think about the stability of the solution?
Stability has so far been good. We monitor the resources on the firewall to determine if there will be any spikes on the CPU, RAM utilization, or the load of the firewall. Though, we are yet not putting much load on it.
What do I think about the scalability of the solution?
I don't think that scaling will be a problem since we can adjust the VM-Series model that we want.
I have around 100 instances protected behind this device.
How are customer service and support?
The customer support is good. They are able to give fast, readily-available solutions upon the creation of a help ticket. I would rate them as 10 out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
We did a fresh setup for this, but it was pretty easy. We could easily integrate with the VM-Series, then just create our business servers. We were able to do this with the help of the tech team.
It took around seven to eight hours to deploy this solution and configure it to our environment.
What about the implementation team?
We feel that the setup was complex. So, we asked the tech team about the setup process. They explained how to deploy it in the right way, which made it very simple. Once we had a checklist of what to do, it was pretty easy to deploy.
What was our ROI?
Deploying Panorama has saved us a lot of time. When any incidents happen, our people are comfortable going to the Panorama logs and view the incident report to see what happened.
What's my experience with pricing, setup cost, and licensing?
Initially, pricing was high. Later on, we were able to negotiate the pricing and get something that fits our budget.
The solution provides protection and there wasn't an additional cost involved, in terms of security.
Which other solutions did I evaluate?
We evaluated FortiGate, Cisco, and the stuff that we are using. Compared to other products, we found it a very useful part of our compliance requirements and liked its format on the graphical interface. It is also a more secure firewall compared to other existing ones in the market. Based on our evaluation, it matched our compliance requirements.
Cisco is pretty complex in nature to deploy. It is helpful to have a skilled person with at least two years of experience.
What other advice do I have?
We are happy with their features for how we are using it and what we have deployed.
I would recommend giving the solution a try and see the difference between it and your existing firewalls. Give it a shot and see the difference.
In the firewall market, it is the number one product right now. I would rate it as 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Cyber Security Engineer at a computer software company with 51-200 employees
A stable and secure firewall solution that is easy to implement and operate
Pros and Cons
- "The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security."
- "It is not very easy to scale up the solution."
What is our primary use case?
The solution is used to protect some servers and access their traffic in a virtualization environment.
What is most valuable?
The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security.
What needs improvement?
It is not very easy to scale up the solution.
For how long have I used the solution?
I have been using Palo Alto Networks VM-Series for one year.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a seven out of ten for scalability.
How are customer service and support?
The solution’s technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is very easy.
What about the implementation team?
Palo Alto Networks VM-Series can be deployed in a day or two.
What's my experience with pricing, setup cost, and licensing?
The solution is a little bit expensive compared to other vendors.
What other advice do I have?
I would recommend the solution to other users because it is a good firewall.
Overall, I rate Palo Alto Networks VM-Series a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Presales Engineer at a tech services company with 11-50 employees
A stable and affordable product that enables organizations to enforce security policies
Pros and Cons
- "The solution enables organizations to enforce policies."
- "There is no proper support channel to follow up on cases."
What is our primary use case?
I have completed ten projects. The solution is used for network security, application control, and enforcement of policies on end-user devices.
What is most valuable?
The solution enables organizations to enforce policies. We can control every endpoint that is connected to the network.
What needs improvement?
The vendor must improve the way it advertises and markets the product.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
I did not find any bugs in the tool. However, we'll face some issues if we do not configure it properly.
What do I think about the scalability of the solution?
Almost 25 customers in Riyadh migrated from Juniper to Palo Alto this year. Before buying the product, we must know the number of users who will be using it. We must buy the model that best suits our needs.
How are customer service and support?
Some people do not know how to open a case with the support team. When a customer contacts the support team, the team must help the customer to open a case. After a case is opened, the support team must respond within 15 to 20 minutes. However, the team takes three to four hours to respond. There is no proper support channel to follow up on cases.
How was the initial setup?
Deploying a firewall is not easy until we have a basic knowledge of routing and security. If we have the knowledge, we can find the proper document on the website and do it easily. We should know the basic configuration. The deployment process is user-friendly. We can configure it easily.
What's my experience with pricing, setup cost, and licensing?
The product is cheaper than the on-premise version.
Which other solutions did I evaluate?
When compared with FortiGate, Palo Alto has more security products. However, Palo Alto did not publish the security profile for the end-users or partners. They must explain to their end users why they are better than FortiGate.
What other advice do I have?
People considering implementing the product must consider investing in the on-premise solution instead. If someone has a good experience with VMs, I suggest they choose VM, as it is cheaper than on-premises. Overall, I rate the tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Customer/Partner
Regional Manager at a manufacturing company with 1-10 employees
Stable product with a valuable feature for environment visibility
Pros and Cons
- "Palo Alto Networks VM-Series's most valuable feature is the visibility of the environment."
- "The product's AIOps process needs improvement."
What is our primary use case?
Our corporate clients use the product to secure cloud environments.
What is most valuable?
Palo Alto Networks VM-Series's most valuable feature is the visibility of the environment.
What needs improvement?
The product's AIOps process needs improvement.
For how long have I used the solution?
We have been using Palo Alto Networks VM-Series for two years.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
We have 5000 Palo Alto Networks VM-Series users as our clients. I rate its scalability a ten out of ten.
How was the initial setup?
I rate the initial setup process a nine. It takes a few hours to complete.
What's my experience with pricing, setup cost, and licensing?
I rate Palo Alto Networks VM-Series pricing an eight out of ten.
What other advice do I have?
I rate Palo Alto Networks VM-Series a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System Engineer at a tech services company with 501-1,000 employees
A tool with a great support team that is useful for testing purposes of VMs
Pros and Cons
- "The main advantage of Palo Alto Networks VM-Series stems from the fact that you can access it with the help of cloud services."
- "With Palo Alto Networks VM-Series, it is hard for me to manage its network configuration part."
What is our primary use case?
I use Palo Alto Networks VM-Series for testing purposes of VMs.
What is most valuable?
The main advantage of Palo Alto Networks VM-Series stems from the fact that you can access it with the help of cloud services.
What needs improvement?
With Palo Alto Networks VM-Series, it is hard for me to manage its network configuration part. Regarding Palo Alto Networks VM-Series, I am figuring out whether to use interzone or intrazone networks for the VMs in our company's environment, which is very confusing. The aforementioned aspects of the solution can be considered for improvement.
In the future, whenever I try to onboard Palo Alto Networks VM-Series, it should allow for easy configuration, especially in terms of network connectivity. I want an easier setup and configuration in the product's future releases.
For how long have I used the solution?
I have been using Palo Alto Networks VM-Series for around a year. My company has a partnership with Palo Alto Networks.
How are customer service and support?
The technical support of Palo Alto Networks does reply to the cases or issues I file with the support team. The support is equally good for all the products that fall under Palo Alto Networks. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the implementation process a six or seven on a scale of one to ten, where one is difficult and ten is easy.
During the implementation process of the product, I faced some issues related to the networking part and connectivity of VMs. I faced issues with how an end user could connect the VMs to a firewall or connect a firewall to VMs, but the same process was easy for me on a physical device firewall.
What other advice do I have?
I am more comfortable with the physical device firewall. I am actually trying to figure out things since I am not very familiar with the VM side of Palo Alto.
I would recommend Palo Alto Networks VM-Series since it is a cheaper product compared to the other tools available in the market. Apart from Palo Alto Networks VM-Series, I usually recommend Palo Alto Networks Cortex XSOAR and Palo Alto Networks Prisma Cloud.
I rate the overall product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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