The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users.
Pega Customer Service features robust case management and configurations, offering scalability and real-time access. Internal teams provide technical support for consistent solution quality. Despite flexible features, areas needing improvement include JVM function, pricing, and licensing costs. The voice feature is unused, but necessary capabilities for customer service are present. Regular enhancements are suggested to maintain efficiency and value, addressing concerns surrounding cost. This feedback aids in evolving Pega Customer Service to meet tech buyer needs.
