The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users.
Pega Customer Service offers exceptional scalability and case management, supported by dedicated internal teams for consistent technical support. Users benefit from efficient change management and valuable configurations. While licensing costs and pricing need improvement, Pega effectively handles diverse user issues. Challenges exist with Pega JVM function, highlighting areas for enhancement. Tech buyers find the scalability of Pega indispensable despite common pricing concerns, making cost-effective adjustments crucial for enhanced satisfaction.
