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reviewer1377333 - PeerSpot reviewer
Security Architect at a tech vendor with 10,001+ employees
Real User
Sep 7, 2023
Solved our design and architecture problems, is scalable, and has impressive stability with no downtime
Pros and Cons
  • "Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
  • "We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."

What is our primary use case?

We use Prisma Cloud by Palo Alto Networks for architecture and design.

How has it helped my organization?

We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.

Prisma Cloud by Palo Alto Networks has helped our company progress.

From the time of deployment, it took a few months for our company to realize the benefits of the solution.

What is most valuable?

Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.

Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.

The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.

It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.

Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.

We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.

The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.

Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.

The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.

What needs improvement?

We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
April 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.

For how long have I used the solution?

I've worked with Prisma Cloud by Palo Alto Networks for four years.

What do I think about the stability of the solution?

I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.

What do I think about the scalability of the solution?

I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.

How are customer service and support?

The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.

Which solution did I use previously and why did I switch?

Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.

How was the initial setup?

I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.

What about the implementation team?

Our team deployed the solution.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.

What other advice do I have?

I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.

My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1547388 - PeerSpot reviewer
Service Operations at a comms service provider with 5,001-10,000 employees
Real User
Top 20
Apr 18, 2025
Cloud native security monitoring ensures improved AWS protection and report quality
Pros and Cons
  • "The features of Prisma Cloud by Palo Alto Networks are overall satisfying, although I would like to verify some aspects."
  • "I believe there are some issues with the product's maturity. In some cases, it could malfunction concerning Cloud Native."

What is our primary use case?

I am using Prisma Cloud by Palo Alto Networks for security. It ensures AWS security, and it is part of my cloud report.

What is most valuable?

Prisma Cloud by Palo Alto Networks has a good reputation and prepares constructive reports that are helpful for addressing any security issues. The Cloud Native Security Monitoring feature is also beneficial and is a good aspect of the solution.

What needs improvement?

I believe there are some issues with the product's maturity. In some cases, it could malfunction concerning Cloud Native. These are aspects that need to be checked to ensure stability, especially in terms of monitoring.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for almost over a year.

What do I think about the stability of the solution?

I would rate the stability of Prisma Cloud by Palo Alto Networks at seven out of ten.

What do I think about the scalability of the solution?

While I haven't scaled Prisma Cloud by Palo Alto Networks, I believe that Cloud products generally have scalability available.

How are customer service and support?

I would rate Palo Alto Networks' technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with SonarQube, which I consider an earlier and stable product. Prisma Cloud by Palo Alto Networks, however, needs some maturity improvement.

How was the initial setup?

The initial setup process for Prisma Cloud by Palo Alto Networks was primarily a little complex.

Which other solutions did I evaluate?

What other advice do I have?

The features of Prisma Cloud by Palo Alto Networks are overall satisfying, although I would like to verify some aspects. My final rating for Prisma Cloud by Palo Alto Networks is eight out of ten. I recommend Prisma Cloud by Palo Alto Networks to other users.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
April 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
894,668 professionals have used our research since 2012.
Abdelmeguid  Hamdy - PeerSpot reviewer
Technical Director at Cascade Solutions
Reseller
Feb 1, 2024
Comprehensive with good security and helpful automation
Pros and Cons
  • "It provides good visibility and control regardless of the complexity."
  • "They could improve more features for the enterprise version of the solution."

What is our primary use case?

I primarily use the solution for vulnerability management, compliance management, and sometimes defense and access control. It has a sandbox. We can scan and manage CI pipeline security. 

How has it helped my organization?

The cloud solution as one platform can provide us with a lot of features and cover most of what customers care about. 

I have some clients that are moving from computing to a container environment. For cloud sets, customers need to increase the power of security over the DevOps environment. It doesn't create any bottlenecks when launching new products. From a business perspective, it's very helpful and supportive. It expedites go-to-market.

What is most valuable?

The runtime defense and API security are very good. It offers very good application security.

It's very comprehensive. It can cover the full cloud-native stack. There is a wide range of integrations, and the compatibility with various cloud providers is very useful.

It's perfect in terms of the security automation. We can do everything from the portal and choose a variety of policies. It can cover medium to large customers. 

We can take a preventative approach to cloud security. It's helpful.

They are constantly updating and adding new features and offering support for each of the updates. 

It is very comprehensive. It covers all aspects of the customer's cloud.

It provides good visibility and control regardless of the complexity. 

We can integrate into CI/CD pipelines. It's very efficient. They can integrate with whatever CI tools the customer uses, including Windows, Linux, and so forth. 

Modules can be added to cover additional items from the customer's side.

It reduced runtime alerts. We've saved more than 50% to 60% of our time.

We've reduced alert investigation times. With any incident that happens, we can do an investigation and correlate and normalize the incident quickly. We've saved more than 70% of the time typically taken.

What needs improvement?

They could improve more features for the enterprise version of the solution. They need to also have more features for on-premises versions for companies that cannot access the cloud version. 

For how long have I used the solution?

I've been using the solution for around two years. 

What do I think about the stability of the solution?

The solution is stable. I'd rate the solution eight out of ten. 

What do I think about the scalability of the solution?

We use the solution for one location. 

It's a scalable solution. I'd rate it nine out of ten. 

How was the initial setup?

I was not involved in the deployment of the solution. 

There is maintenance, however, it is very minor. You just need one to two people to manage it. 

What was our ROI?

The ROI users get from the tool is very high. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a little bit high. It is not a cheap product. 

What other advice do I have?

I'm a partner and reseller.

I'd rate the solution nine out of ten. 

I'd recommend the solution to others. The cloud-based version is very good. Users can rely on the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Bhupendra Nayak - PeerSpot reviewer
Cyber Security Consultant at Confidential
MSP
Dec 4, 2023
Its architecture is well-designed, more reliable, and more secure
Pros and Cons
  • "What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
  • "The Palo Alto support needs to improve."

What is our primary use case?

We use Prisma Cloud Data Security for security compliance and detection.

We implemented Prisma Cloud because it eliminates the need for hardware appliances, thereby reducing our on-premises footprint.

How has it helped my organization?

Prisma Cloud provides security scanning multi and hybrid cloud environments which is important.

Prisma Cloud provides comprehensive protection for the entire cloud-native stack, encompassing threat protection, global protection, threat intelligence, and zero-trust architecture.

Prisma Cloud's security automation capabilities are effective. It utilizes AI-powered cloud-based technology to analyze unknown files and identify potential threats.

Prisma Cloud employs a combination of features to safeguard against both known and unknown threats, including IPS and threat intelligence integration.

Prisma Cloud has benefited our organization by providing URL filtering, facilitating secure customer connections, implementing endpoint security with a zero-trust architecture, and enabling user identification.

Prisma Cloud safeguards our entire cloud-native development lifecycle. Palo Alto's architecture encompasses multiple engines, each with distinct functionalities. These engines include the SP3 engine, application visibility control engine, URL filtering engine, Wildfire, intelligent saving, zero trust, threat prevention, and content infection. Together, these engines enhance security, reliability, and threat monitoring.

Prisma Cloud provides visibility and control of our web traffic at the URL level and across other technologies.

Prisma Cloud's visibility improves our confidence in our security compliance posture.

Prisma Cloud effectively integrates security into our CI/CD pipeline and seamlessly harmonizes with existing DevOps processes.

Prisma Cloud provides a single monitoring tool. The single point of monitoring makes our company more secure.

Prisma Cloud provides up-to-date information about real-world threats at runtime and across the entire pipeline, through communications, community, and mail.

Prisma Cloud reduces the number of runtime alerts. The extent to which alerts are reduced depends on the appliance and the number of throughputs purchased.

Prisma Cloud has saved our organization money. 

What is most valuable?

What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment.

Firewalls can identify application and user activity within network traffic. This includes information such as, what applications are being used, what URLs are being accessed, how frequently applications are being accessed, and how much time users are spending on particular applications.

What needs improvement?

The Palo Alto support needs to improve. Their response time is not good.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud is scalable.

How are customer service and support?

The technical support is slow to respond.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Fortinet, CheckPoint, and Cisco. Palo Alto Prisma Cloud is more efficient in single scans.

How was the initial setup?

The initial deployment was straightforward. Using a basic configuration, we can deploy within six hours. I completed the deployment myself.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud by Palo Alto Networks carries a higher cost, but its enhanced security measures justify the expense.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks nine out of ten. Its architecture is well-designed, more reliable, and more secure.

We have Prisma Cloud deployed in multiple locations across the globe.

The maintenance is done on the cloud.

I recommend Prisma Cloud to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Harkunwar Singh - PeerSpot reviewer
Information Security Consultant at eSec Forte
Real User
Nov 24, 2023
Users can bring applications to production without vulnerabilities or malicious packages
Pros and Cons
  • "Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent."
  • "We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that."

What is our primary use case?

I am using five modules of Prisma Cloud, and I have expertise in CSPM. The use cases are related to securing our host container environment and multi-cloud environment.

We were looking to resolve issues related to host and container security in the Kubernetes environment, vulnerability management, and compliance management.

How has it helped my organization?

One of the benefits of using Prisma Cloud is that we can easily make our cloud environment compliant. We can make it vulnerability-free, helping coders or application users bring their applications to production without vulnerabilities or malicious packages.

We have gotten good reviews from our customers, saying that they have improved their security with Prisma Cloud for their cloud environments. That includes customers in finance and in the medical field. And the reporting we get from Prisma is excellent.

It has helped us reduce runtime alerts by 70 to 80 percent.

And because it's very transparent, we can directly investigate things. It has reduced investigation time by 100 percent. We can easily go to the dashboard and check what's happening when investigating. We have to be experts with our tools to investigate and do a deep dive into an incident.

What is most valuable?

The best feature of Prisma Cloud is that the various modules have different features. With the CSPM, we have compliance management, and we also have an auto-remediation module. In CWP, we can go with runtime, where one of the great features is blocking vulnerabilities or malicious activities from the pipelines or CI. All five modules are taking a preventative approach to the security of the cloud environment, from the network to the cloud, posture management and workload protection.

In CI/CD, we have the option to add a Prisma scan, which helps us remove the vulnerabilities and malicious parts of packages used to create an application. This option enables us to scan the images before running or building them and to get a vulnerability report.

Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent.

Reporting from Prisma Cloud is very straightforward. We can export reports in CSV format, or we can use the APIs in Prisma to fetch reports. Reporting is very easy and customizable.

It is also compatible with multi-cloud and hybrid environments. It gives the option to onboard with five clouds: AWS, Azure, Alibaba, Oracle, and GCP. Most of the companies we deal with use parts of various services from different clouds. To provide them with solutions, we need Prisma Cloud, as it helps manage multi-cloud environments.

A lot of automation capabilities are coming out with the updates, and they are growing day by day. The basic automation covers remediation of alerts, and in live applications we can block malicious activities in the files where the vulnerabilities come across.

In terms of cloud-native application comprehensiveness, we can integrate various cloud-native applications with Prisma Cloud. We can use Defender to protect workloads or Kubernetes in any native cloud like AWS EKS.

The CSPM provides the whole asset inventory, where we can see all the services in our cloud environment and how they are working, as well as how the assets are connected to each other and which network is connected. We can see the configuration.

What needs improvement?

We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for more than four years.

What do I think about the stability of the solution?

The stability is a nine out of 10.

What do I think about the scalability of the solution?

The scalability is a nine out of 10. We just need some of the automations to come around in Prisma.

How are customer service and support?

With all the capabilities it has and how comprehensive it is, with CSPM, CWPP, and more, we get help from the technical team at Palo Alto. They help us to get into what Prisma Cloud is and all the capabilities it has.

Their technical support comes up with good solutions for every difficulty we face.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is very straightforward, with the help of the technical team and tech support. It's very easy to get into Prisma Cloud. It takes time, one to two weeks, to complete the deployment. Most of our customers are enterprise-level, although we also have small clients.

The maintenance is mostly handled by Palo Alto teams. The updates are scheduled so that we know at what time they will update and what the new features are. They are good when it comes to updates.

What's my experience with pricing, setup cost, and licensing?

I'm on the technical side and not into sales, but Prisma Cloud is better than the native applications when it comes to pricing.

What other advice do I have?

I suggest that my customers adopt Prisma for every module. It's the best security platform, where we can provide security for multiple clients without using the native security approach.

I highly recommend this solution.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sachin Mishra - PeerSpot reviewer
Devops consultant at eSec Forte
Real User
Nov 24, 2023
Gives us a one-stop shop for managing all clouds, whether public or private
Pros and Cons
  • "Most of the customers we are tackling have different tools and solutions, like Qualys, Nessus, and vulnerability management assessment solutions. There are plugins for them, and we can integrate Prisma Cloud with them. We can enrich our telemetry with their data and use the predefined correlation rules in Prisma Cloud. That means we have that work done in seconds."
  • "The automation capabilities are growing each day, but the problem is that the updates are not that frequent. There are some services on Amazon that have come out with updates, and Azure is also getting up to date. But Prisma takes some time to follow. There's a time gap that Prisma inherits from these clouds. I understand why it takes some time, but that time should be reduced."

What is our primary use case?

There are five pillars of Prisma Cloud, including CWPP for workloads and security posture in the basic configuration. We have also been working with application APIs. These are the areas in which I'm working.

How has it helped my organization?

Most of our customers are using multi-cloud or hybrid cloud environments, and the problem they were facing was that they didn't have a one-stop shop for managing all the clouds. For example, Azure has something like that capability, but there are some problems and gaps. Every cloud provider says, "This is our territory, and we can only secure our territory." But the whole idea of Prisma Cloud is that it can take any cloud, whether public or private, bring the accounts on board, and after that, everything is managed by Prisma Cloud.

Another problem with Azure is that it has very overwhelming alerts, making it hard to manage them in native Azure. With Prisma Cloud, we have different rules and it is easier and more manageable. It is not overwhelming. We can look at its different modules. If we're talking about identity management, we can go to that module and see the identity. That makes things quite manageable with Prisma Cloud.

When it comes to investigation time, Prisma Cloud has something like 18,000 or 19,000 predefined policies and has remediations as well, so we know what to do or what not to do. It helps reduce investigation time because all those policies are already there. They are the "top" policies, and it provides remediations alongside.

What is most valuable?

Most of the customers we are tackling have different tools and solutions, like Qualys, Nessus, and vulnerability management assessment solutions. There are plugins for them, and we can integrate Prisma Cloud with them. We can enrich our telemetry with their data and use the predefined correlation rules in Prisma Cloud. That means we have that work done in seconds.

We also like the firewalls.

It also perfectly provides security across multi- and hybrid cloud environments. We use it with multi-cloud environments, and there are five cloud providers supported, including Amazon Web Services, Oracle, GCP, Azure, and Alibaba. Most of the big companies out there are using multi-cloud or hybrid environments, and they share dependencies on different types of cloud.

The basic idea of Prisma Cloud, and what I like the most, is that it is a managed cloud and everything is easy to do. So we can integrate different cloud-native services. We can use solutions like Defender for Cloud, Azure, and Amazon Inspector and enhance our telemetry using these data lakes. Prisma Cloud is the best for integrating with these cloud-native solutions.

The automation is good so far. If we look at the Kubernetes runtime environment, there is good automation for that.

Prisma Cloud is all about a preventative approach, and we can use it for compliance as well.

We can also integrate it into a CI/CD pipeline, and it can scan different images and containers, such as Kubernetes. Also, when we are loading an account, there are some agents that scan as well. There is Lambda for automation, and, in the first phase—the staging environment—we can have our work done. Pipelining is a continuous process, and the scanning takes place in the previous stage only. It runs in a sandbox environment and gives us all the remediations.

Sometimes, credentials are hardcoded. We can use the code security module and correlate with the predefined rules provided by Prisma Cloud. We get alerts, and based on these alerts, we can harden the policies for that code.

And the dashboard provided by Prisma Cloud has capabilities through which we can make alerts visible based on their severity level. We can create a separate dashboard for rules related to medium or high severity. That way, without wasting our time, we get to the medium- and high-level alerts and tackle the things that need attention the most.

What needs improvement?

The automation capabilities are growing each day, but the problem is that the updates are not that frequent. There are some services on Amazon that have come out with updates, and Azure is also getting up to date. But Prisma takes some time to follow. There's a time gap that Prisma inherits from these clouds. I understand why it takes some time, but that time should be reduced.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability is a 10 out of 10.

What do I think about the scalability of the solution?

The scalability is also a 10 out of 10.

We have a team of 25 to 30 people. Our company is based in India, but we have offices in Malaysia, Singapore, and Bangladesh, and we have clients in India and outside of India. Most of them are enterprise-level.

How are customer service and support?

Their technical support comes up with great solutions. Every time we call we definitely get a solution.

How would you rate customer service and support?

Positive

How was the initial setup?

It is onboarding in the cloud. There are a lot of documents, but it is quite easy. I'm into training as well, and it is quite easy for me to train my interns on how to onboard accounts to Prisma Cloud. If we are only onboarding one account, it happens in minutes.

What's my experience with pricing, setup cost, and licensing?

In terms of price, we have to see the value we are getting for the particular penny we are paying. In that context, Prisma Cloud is a value-back cloud-managed solution; cloud-native solutions are quite expensive. That's why a lot of our clients are shifting from cloud-native to Prisma Cloud: because of its effectiveness and because it is budget-friendly as well.

What other advice do I have?

I love Prisma Cloud. It's a one-stop shop for managing cloud security. And it is very easy to use. The dashboard and all the UI are very easy.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Customer Engineer at a tech services company with 501-1,000 employees
Reseller
Sep 21, 2023
Reduces investigation times, offers good preventative measures, and has useful reporting capabilities
Pros and Cons
  • "The visibility on alerts helps you investigate more easily and see details faster."
  • "The automation must continue to become much smoother."

What is most valuable?

We use the CSPM (Cloud Security Posture Management) module that provides good visibility across workloads. The solution in general provides visibility, compliance, and governance across all of our workloads. 

Prevention along with Prisma Cloud's detection capabilities can be leveraged by deploying Defender on your workloads. Additionally, out-of-the-box rules, like compliance rules, runtime rules, or vulnerability rules can be further created to secure any cloud-native workload.  

You can identify any access details and over-privileged permissions using the CIEM (Cloud Identity and Entitlement Management) module by running IAM queries.

You can ingest your Flow Logs to Prisma Cloud and further analyze them using the network queries. You get a detailed view of network flow, configuration details of each resource, mapping of how resources are connected to each other, etc. 

The cloud identity security and cloud network security capabilities are very helpful.

Prisma Cloud helps you identify vulnerabilities and misconfigurations in your code by integrating with your VCS (Version Control System) for example GitHub repository. You will get an overview page as well as a detailed view based on the type like vulnerabilities, IAC misconfigurations, secrets, licenses, etc. There are different options available. If you want full visibility, you can also go to the supply chain graph and see these details. It helps in identifying these risks. It also shows the package dependencies that need to be mapped. In a case where a package is dependent on something, both are provided so that you can see the vulnerabilities. That's a good feature. You can further integrate security into our CI/CD pipeline like Jenkins.

Prisma Cloud provides security that spans multi and hybrid cloud environments. It provides security across AWS, GCP, Azure, Oracle, and Alibaba. We usually engage with customers with workloads across multiple clouds and Prisma Cloud is a good fit for these environments.

The comprehensiveness of Prisma Cloud for protecting the full cloud-native stack is great. It's a single tool that does everything. When Prisma started off, it was more of a CSPM and CW tool. Now, they have also expanded towards Code Security, which is also increasing. It covers a lot of features in terms of its CNAPP (Cloud-Native Application Protection Platform) capabilities and yet the ease of use is exemplary. It offers great automation as well. It's not just about security, it is also about automating these procedures as much as possible. For example, if you want to deploy Defender, you get auto-defend rules. 

It supports taking a more proactive approach to Cloud Security. We can modify existing policies or create policies if required and get alerted if there are any security violations. It can be further integrated into third-party solutions, by alerting channels like Slack

Prisma Cloud provides the visibility and control you need regardless of how complex or distributed your cloud environments become. With it, you can view all of your assets on your cloud account. You can even filter. There are different filters based on the cloud providers, and from there you can filter based on the service that you are looking at. Those are grouped in a particular order so that you can go to those resources. For example, if I want to check for an AWS EC2 instance, once I go there, I can select that instance name and get the config details as well. There is an audit trail if I want to see any changes that have been detected in these resources. It gives me complete visibility to the most granular level.

Prisma Cloud provides us with a single tool that protects all of our cloud resources and applications without having to manage and reconcile these other security and compliance reports. There is a compliance section. You can even have compliance available out of the box. You can filter the alerts based on the compliance rules. You can further generate a report for a compliance standard by creating an alert rule. You can add your email address and you can get your weekly report sent to you. All of those things are available and customizable. You can do a deep dive for your workloads, as in your VMs, your container, serverless, etc.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline showing issues as they are discovered during the build phases. If it's colored in red, it indicates there are serious alerts. If it's green, it means it's all good. That's a high-level overview of visibility. However, it also indicates all the risks and categorizes those. 

Prisma Cloud helped to reduce runtime alerts. You can even create runtime rules. If you want to apply it globally, you can have it for all of your workloads. Once you create these, you will also get alerts for all those runtime rules that you have created for your workloads.

So far, we've reduced investigation times. The visibility on alerts helps you investigate more easily and see details faster. It helps you investigate similar alerts and take action accordingly. 

It is one solution that has multiple capabilities. It's not just a CSPM (Cloud Security Posture Management); it has CWP (Cloud Workload Protection), CCS (Cloud Code Security), CNS (Cloud Network Security), and CIEM (Cloud Identity and Entitlement Management) capabilities. Since it's all under one product, we don't have to buy multiple solutions. In that sense, we have saved money.  

What needs improvement?

We could not use the data security module. It's not available to our Indian customers.

The automation must continue to become much smoother. There are automation capabilities, however, there are certain challenges with that as well. The approach we generally take is we have to raise a support ticket and have multiple calls with the support engineers. That takes some amount of time. If it's a POC, proof of concept, or something like that is still fine. However, if it is the customer's production workloads that we are testing, that delays that entire implementation. Errors need to be resolved or there has to be faster support for these aspects.

At one point, one of our customers was looking for a compliance standard, which is not available out of the box on Prisma Cloud. Maybe not all standards are covered at this point.

When we face challenges and need to raise a support ticket, it takes time for them to get back to us and investigate the issue. We'd like the process to happen faster. We'd also like to have a dedicated source of support. If you have five or six consecutive issues, you have to follow up across five or six separate tickets. It would be easier if we just had one touchpoint that could manage multiple requests. 

For how long have I used the solution?

I've been working with the solution for close to two years. 

How are customer service and support?

I've dealt with technical support, They are good, however, the turnaround time is slow. When you are working on a POC, it's fine, however, when you begin to deal with production workloads, issues need to be resolved faster. 

How would you rate customer service and support?

Neutral

What other advice do I have?

We're an implementation partner. 

It took me some time, first of all, to understand the product. However, that is important. You need to understand the product, and then get the value. There are different aspects of the product that have different scanning times. Once you onboard, it takes a certain time to get all the details. Also, there will be certain alerts that might not be default alerts. After a certain amount of time, you might have to funnel them. Or, you might want to narrow down to those alerts which are important to you. After that, you'll begin to see the actual value added and to get there, it will definitely take a certain amount of time. 

I'd rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
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reviewer1862622 - PeerSpot reviewer
Security Specialist at a tech services company with 11-50 employees
Real User
Jun 20, 2023
Offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments
Pros and Cons
  • "Due to the maturity of most companies, security posture management is the most valuable feature."
  • "The solution does not currently support servers for GCP."

What is our primary use case?

We utilize all the modules of Prisma Cloud by Palo Alto Networks, and it is fully integrated into the host control manager on GitHub. We employ this solution to achieve complete visibility from the moment we write our ISE to the actual management of the cloud environment. This approach offers a clear view of our security posture, and the container security component provides valuable insights to assist us in our architectural process.

Our security team is the primary user of the solution, followed by SREs and developers.

How has it helped my organization?

Prisma Cloud by Palo Alto Networks offers security that covers various environments. This is crucial as it provides visibility into running processes, allowing for a better assessment of the current security status and giving our knowledge center peace of mind. Moreover, it enables us to leverage all the available modules.

Prisma Cloud by Palo Alto Networks is highly comprehensive, and I would recommend this solution to anyone due to its complete visibility into the cloud and its efficient deployment process, which makes the solution worth the cost.

The solution's security automation capabilities, if configured correctly using various playbooks, can introduce different security gates. This automated playbook has the potential to save us 70 percent of the work.

I would rate Prisma Cloud by Palo Alto Networks a nine out of ten for its proactive approach to cloud security.

Prisma Cloud by Palo Alto Networks has significantly enhanced the functioning of our organization. Through CIM, we can examine IIM posture to determine the permissions granted to users and the status of all shared entities. Additionally, CSPM provides an accurate inventory of all running elements, which we utilize to bolster our security posture. This allows us to effectively identify various threat levels and obtain a precise overview of the environment.

Prisma Cloud by Palo Alto Networks is one of the most comprehensive solutions for securing the entire cloud-native development lifecycle, including the build, deploy, and run phases. By integrating with various components within my development cycle, I can access data from different data centers and formulate a security strategy to ensure ongoing protection.

The solution offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. This visibility enables us to enhance our security and compliance posture by adhering to the recommendations.

Prisma Cloud by Palo Alto Networks enables us to integrate security into our CI/CD pipeline and add touchpoints to existing DevOps processes by integrating with the infrastructure code. This allows us to enhance security at various stages of the deployment process. The touchpoints in our DevOps processes are seamless. 

The solution provides us with a single tool to protect all our cloud resources and applications without the need to manage and reconcile multiple security and compliance reports. It allows us to have a better understanding of our environment, from the infrastructure code to the cloud, providing a more comprehensive picture.

Prisma Cloud by Palo Alto Networks provides risk clarity at the run and across the entire pipeline showing issues as they are discovered during the build phases. This makes it much easier for our developers to actually take into consideration some of the recommendations that are given.

The solution has helped us reduce run time alerts and shave down a few issues by 40 percent.

The solution has reduced alert investigation times because we can gather all the necessary information for investigation in one place.

Prisma Cloud by Palo Alto Networks has saved us approximately 20 million shillings.

What is most valuable?

Due to the maturity of most companies, security posture management is the most valuable feature.

What needs improvement?

The data container component can be improved since it lacks intuitiveness. Therefore, we need to thoroughly comprehend the tool in order to utilize it effectively.

The number of cloud providers in terms of data security needs improvement. The solution does not currently support servers for GCP.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for around three years.

What do I think about the stability of the solution?

Prisma Cloud by Palo Alto Networks is stable. Any issues we have are usually resolved within a few hours.

What do I think about the scalability of the solution?

Prisma Cloud by Palo Alto Networks is scalable.

Which solution did I use previously and why did I switch?

We transitioned from using EDR solutions, and after testing several options that necessitated extensive configuration, we ultimately switched to Prisma Cloud by Palo Alto Networks, which provided a balanced solution.

How was the initial setup?

The initial setup is straightforward. The first time I deployed the solution, it took around three hours, but now I can do it in under an hour. The deployment is usually done through APIs, and we can also employ the production code to deploy containers.

What about the implementation team?

The implementations are completed in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing structure is highly comprehensive. Although the cost can be high, the value is worth the price tag.

Which other solutions did I evaluate?

We evaluated Wiz.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks a nine out of ten for its ease of use, value, and support.

One Prisma engineer or security person with training is able to maintain the solution. For our mature organization, we utilize all of Prisma Cloud by Palo Alto Networks tools.

I recommend Prisma Cloud by Palo Alto Networks. The solution is easy to use and intuitive for the most part. The licensing is comprehensive and straightforward, and the modules can be easily integrated to improve our development.

In Africa, many people do not typically associate the cloud with security due to the prevalence of on-premises security solutions. However, upon utilizing Prisma Cloud by Palo Alto Networks, we have come to realize that it is an excellent and secure tool.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.