Try our new research platform with insights from 80,000+ expert users
reviewer2221230 - PeerSpot reviewer
Manager at a financial services firm with 10,001+ employees
Real User
Jul 2, 2023
Has straightforward security automation capabilities
Pros and Cons
  • "The solution will streamline and minimize manual efforts."
  • "We have discovered that Prisma is not functioning properly with GCP."

What is our primary use case?

In terms of use cases, we had a single client. This client belonged to the insurance sector here in India, specifically a large insurance chain. We discovered that they had migrated to a cloud environment and had some security controls in place. However, they lacked expertise in understanding the threats associated with the cloud. From a resource and organizational perspective, they didn't possess the necessary skill set to implement a comprehensive governance framework. This client operates within the insurance industry, regulated by the Insurance Regulatory and Development Authority in India, which has revised some pipelines for the current financial year. The IRDA also serves as a regulatory authority for Indian banks. As a result, the client needed to strengthen their controls, particularly those with higher significance.
Their objective was to implement a few security controls to successfully pass an upcoming audit. We recommended that they integrate Prisma into their infrastructure. This would allow them to generate reports promptly whenever required and help fine-tune existing policies or guide the infrastructure development team in implementing new ones. Prisma would scan the entire infrastructure and provide the best recommendations. It was a challenging use case in terms of implementation, as only a few clients were familiar with Prisma's capabilities. Prisma is a cloud service that enables the hosting of applications and infrastructure.

We wanted to address vulnerabilities that we identified from a logging and monitoring perspective, which is why we implemented Prisma Cloud.

How has it helped my organization?

If we discuss a multi-cloud environment or a multi-fleet architecture or implement it as a fleet architecture, Prisma Cloud offers comprehensive functionality. It enables us to obtain complete reports or scanning reports from the tool on an enterprise scale. However, this process takes time. Although it is completed within seconds, if we have a larger infrastructure with multiple running instances, the tool will require more time. Nevertheless, the resulting report will be accurate and provide a comprehensive perspective.

In terms of a multi-cloud environment, our observations indicate that if we implement and configure Prisma Cloud with Azure and AWS, the tool performs well. On the other hand, when performing checks on AWS and GCP, the tool exhibits better performance on AWS. It does not meet the same standards on the GCP side, but it remains accurate. Azure is compatible with AWS and shows promising results. Additionally, we are currently conducting tests on the Azure environment.

Regarding the entire infrastructure, whether it follows an SAP model, PaaS model, or a previous model based on infrastructure, our testing has yielded positive results, particularly when using the SaaS model. AWS achieves 100 percent accuracy. From larger clients to smaller ones, even within internal GCP corridors where Prisma is connected, they are effectively protected.

Prisma's security automation capabilities are straightforward. We need to ensure that we have a clear understanding of our intended automation actions before proceeding. I was engaged with a company in the oil and gas sector that utilizes AWS infrastructure. They adopted Prisma Cloud and we implemented some automation. During testing, the alerts were satisfactory. However, in subsequent attempts, vulnerabilities were detected after the automation was executed. I wouldn't describe it as difficult, but rather as tricky.

Prisma Cloud assists us in adopting a proactive approach to cloud security. It provides us with a comprehensive view of areas that require fine-tuning. This perspective encompasses not only governance and threats but also the overall security landscape.

Prisma Cloud helped us reduce manual effort by up to eighty percent. It fine-tuned policies and implemented security controls for the cloud, including threat and vulnerability management. We no longer need to manually review these aspects. However, we still receive recommendations for mitigation. Prisma Cloud suggests actions to take from a governance and security perspective. For example, if we have an open port that is not in use, it advises disabling it. Previously, I or my team would spend around ten to twelve hours a day fine-tuning Azure or AWS services by accessing different dashboards. Now, with Prisma Cloud, we can accomplish all of this through a single console. We simply log on to the Prisma Cloud console and configure the services. Prisma Cloud integrates all the services and provides us with recommendations for remediation. As a result, our effort has been reduced by eighty percent since implementing Prisma. We were able to see all the benefits within a year and a half.

Prisma Cloud provides the 100 percent visibility and control we need regardless of how complex or distributed our cloud environments become. By utilizing Prisma Cloud, we have significantly reduced our manual effort to nearly eighty posts. Having everything consolidated on a single console greatly enhances the efficiency and productivity of our team. Moreover, from both a practical and financial perspective, it is undoubtedly a more advantageous approach.

Prisma Cloud offers risk clarity in real-time throughout our CI/CD pipeline infrastructure.

Prisma Cloud has reduced runtime alerts. I have only seen two alerts.

Prisma Cloud has reduced alert investigation times.

Prisma Cloud has saved our larger clients around $100,000 per month.

What is most valuable?


What needs improvement?

Prisma needs to regularly update itself because there are regulatory compliance requirements that have already been published, yet they have not been integrated into Prisma. This poses a challenge as we have to manually address these issues in our use cases.

We have discovered that Prisma is not functioning properly with GCP. I am unsure if this is due to the security policies being implemented by Google. There are restrictions in place, but from a GCP perspective, the security scanning is quite limited.

The deployment is a tricky task as it requires thorough configuration checks. There was a scenario where we discovered that the deployment had already been completed. However, during integration, we encountered a configuration issue. As a result, the logs from the cloud area were transformed into incidents, resembling an actual security breach. This caused concern among my team, and we were under the impression that an attack had occurred.

Palo Alto offers a different product, and they have introduced Prisma Cloud for a specific purpose, particularly for individuals who are new to the technology. The idea is, for example, to provide a single platform for accessing various Over-the-Top platforms for watching web series or movies. Instead of purchasing multiple OTT platforms, the concept is to offer one comprehensive platform. By paying for a single platform, users can obtain a subscription for services like Netflix or Amazon Prime, without having to spend thousands of dollars individually. Prisma Cloud follows a similar approach, which is perfectly acceptable. Consider the scenario where a client, using Microsoft or Azure environment, desires to use a third-party tool instead of investing in Microsoft Defender. In this case, Prisma Cloud comes into play. However, at some point, they may realize the need for Microsoft Defender as well, which would cost them a significant amount of fifty thousand dollars. To avoid such expenses, the idea of offering a complete package to the client arises. 

This complete package enables the client to use a single tool for scanning, obtaining reports and even automating the fine-tuning process. Consequently, the client can invest fifty thousand dollars to obtain the complete package, rather than searching for and purchasing three separate products, which would cost a significant amount of dollars. The complete package offers the same functionalities at half the price. From a product perspective, it is crucial to integrate certain services that assist clients in deciding to invest in Prisma Cloud. In the Indian market, where we have observed our clients, there is a lack of awareness regarding Prisma Cloud and its functionality. Clients are primarily concerned with whether Prisma Cloud can simply scan their products and provide recommendations. They question whether they can perform these tasks manually or use cloud-native services. This perspective influences the clients' decision-making process.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
January 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability of Prisma Cloud depends on how the infrastructure has been configured specifically for that tool, taking into account the load and architecture of our infrastructure. The tool responds well in small-scale infrastructures, functioning perfectly without any issues. However, in larger environments, I have not encountered any crashing or lagging problems but the time it takes to scan the infrastructure varies depending on its size. 

What do I think about the scalability of the solution?

Prisma Cloud is 100 percent scalable.

How are customer service and support?

I contacted technical support during deployment because we encountered some challenges. The support was excellent, and the conversation went well. It was crucial to address the issues promptly because the entire infrastructure was at stake due to its complexities. We were uncertain about the potential impact of deploying a new tool in the infrastructure. Unfortunately, we faced some issues at one point, but they were resolved within the designated timeframe.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

As an organization, we possess certain tools, some of which have been developed in-house. However, it is important to note that no tool can be entirely relied upon, as perfection is unattainable. Some abnormalities have arisen and subsequently been addressed. Our main focus in the previous year was on utilizing cloud-native tools. We are now using Prisma Cloud and also looking at Citrix.

How was the initial setup?

The initial setup took some time. It was not straightforward. For a few of the clients we have implemented, it will be straightforward. However, in our organization, it conflicts because we have certain lines of business and restrictions, so it took a bit longer. The deployment took around one month and required 15 people.

What's my experience with pricing, setup cost, and licensing?

In general, Prisma Cloud is much cheaper than cloud-native services.

Which other solutions did I evaluate?

We are having conversations with Citrix to evaluate their solution.

What other advice do I have?

I rate Prisma Cloud by Palo Alto Networks a nine out of ten.

We are the aligned partner for Prisma. We recommend the same tool to our clients, and the entire team is actively involved in training on the Prisma Cloud. In my interactions with various clients and stakeholders, I have noticed that some of them are not familiar with Prisma. However, they prioritize security and want to secure their cloud infrastructure. While some clients may not have the capability to use cloud-native tools, based on my observations, most of them are gradually transitioning to the cloud infrastructure and showing interest in the Prisma Cloud.

From a cloud security standpoint, and specifically as an organization, we are not bound by any specific domain. Our focus lies in securing the infrastructure from the client's perspective. For instance, consider a client who is new to the cloud and has migrated their infrastructure. If we do not have any governance measures in place for this scenario, our recommendation would be to opt for the comprehensive package offered by Prisma Cloud. This ensures that in the future or upcoming days, the client won't need to explore numerous other modules. However, it is worth noting that some clients may prefer to use separate modules. In general, we tailor our governance, security, and threat detection solutions to meet the specific requirements of each client. Internally, we provide a complete package.

In the current scenario, where my team is performing the migration for Prisma Cloud or the deployment area, we haven't yet tested the tool. We are planning to proceed with that testing. However, based on our discussions with the Prisma partner, they will integrate some functionalities because, in the DevOps environment, we haven't achieved the expected results. I wouldn't claim it's a hundred percent comprehensive, but based on our discussions and experiences so far, it's still a work in progress. We have conducted two tests, but the results haven't met our expectations.

From a DevOps standpoint, the CI/CD pipeline is still undergoing testing. I'm unsure about the time it will take, but initially, we are testing what we have learned from a CI/CD standpoint and a DevOps standpoint. We are currently investigating the best course of action and how we can integrate effectively. In some of our engagements, clients are requesting the integration of Prisma Cloud to optimize their DevOps area when deploying. However, currently, from a KPM perspective, this task is still manual. From a development standpoint, it will require time. It won't be accomplished in a single day or month, but rather, it will take time. This is because the configuration is still in progress. Moreover, from a security perspective, there are certain areas where we are uncertain. For instance, when considering GCP, it presents a gray area where we have been unable to identify any solutions from Prisma's standpoint. However, we need to determine how to effectively integrate the GCP infrastructure within the field.

Prisma Cloud can scan and monitor, depending on how it is configured. It can also trigger alerts, but it cannot stop an attack.

Prisma Cloud is maintained by Palo Alto.

Prisma Cloud will undoubtedly assist organizations in comprehending their infrastructure and identifying areas of uncertainty. The solution will streamline and minimize manual efforts. Users can obtain the comprehensive report with a single click, eliminating the need to access various services to retrieve logs. I highly recommend Prisma Cloud as it is cost-effective, and user-friendly, although its configuration can be a bit challenging.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Cloud Architect at a non-profit with 501-1,000 employees
Real User
Top 20
Jul 16, 2025
Has improved monitoring processes and provides effective dashboarding and reporting features
Pros and Cons
  • "The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract)."

    What is our primary use case?

    Primarily we are using Prisma Cloud (Annual Contract) for the CNAPP perspective, where we are getting knowledge about vulnerabilities from the workload, code repositories, CI/CD pipelines, and vulnerabilities which are available in our cloud environment.

    What is most valuable?

    The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract).

    As of now, all the features we have checked are sufficing our requirements. It is quite a stable tool and easy to handle. Its dashboard and UI are very user-friendly regarding how Prisma Cloud (Annual Contract) has improved our monitoring processes.

    What needs improvement?

    This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract).

    For how long have I used the solution?

    I have been working with Prisma Cloud (Annual Contract) for approximately 18-19 months.

    What was my experience with deployment of the solution?

    It requires fine-tuning with other third-party integrations. Small tweaks need to be done, and this has to be done for other tools as well, which indicates deploying Prisma Cloud (Annual Contract) required some customization.

    It depends, as it is quite a subjective matter regarding how long the deployment process takes. With someone having knowledge of the tool and integration, it should not take more than two to three days.

    Deployment is quite easy. It just requires authentication. If you provide correct authentication, it works on the fly. We are not having any issues with the deployment process of Prisma Cloud (Annual Contract).

    How are customer service and support?

    The support we have raised was mostly related to gaining more knowledge rather than troubleshooting issues. I am satisfied with the quality of support I received from Prisma Cloud (Annual Contract).

    I would rate the support from Prisma Cloud (Annual Contract) as nine because there is always scope for improvement.

    How would you rate customer service and support?

    Positive

    What other advice do I have?

    I was doing work with the Web Application Firewall for research and technical comparison. Currently, I am working with the top products in Gartner for research.

    We are using multiple tools and relying on native tools as well. My prime criteria for research is to compare the native tools with the exact tools when selecting them for feedback.

    The percentage difference in price compared to competitors is around 15-17%. If this price difference were addressed, the reach of Prisma Cloud (Annual Contract) would be greater, potentially capturing more of the lower segment.

    Currently, we are in the exploration phase and not actively using it, but while exploring it, we will be implementing automation as well regarding AI features of Prisma Cloud (Annual Contract).

    Overall rating for Prisma Cloud (Annual Contract): 9 out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jul 16, 2025
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Prisma Cloud by Palo Alto Networks
    January 2026
    Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,821 professionals have used our research since 2012.
    Allen Olivas - PeerSpot reviewer
    Cloud Security Engineer at a tech services company with 201-500 employees
    Real User
    Top 10
    Jun 19, 2024
    Extremely comprehensive, you could drill down forever to see what the vulnerability is linked to
    Pros and Cons
    • "Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to."
    • "Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many."

    What is our primary use case?

    We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc. 

    We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.

    We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.

    How has it helped my organization?

    I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have. 

    What is most valuable?

    I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.

    Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to. 

    They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it. 

    What needs improvement?

    Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many. 

    For how long have I used the solution?

    We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.

    What's my experience with pricing, setup cost, and licensing?

    Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.

    Which other solutions did I evaluate?

    We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us. 

    Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.

    We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.

    What other advice do I have?

    I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Nagendra Nekkala. - PeerSpot reviewer
    Senior Manager ICT & at a logistics company with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Dec 18, 2023
    Prompt support with good security and automation capabilities
    Pros and Cons
    • "The product provides very good network security."
    • "It would be ideal if they could somehow reduce the deployment time."

    What is our primary use case?

    We primarily use the solution to ensure coverage of compliance. It's also used for security. It covers my workload, infrastructure, and applications.

    How has it helped my organization?

    It's improved the organization by providing vulnerability assessments. Having those assessment capabilities helps us assess the security vulnerabilities in cloud environments. Automation also helps us identify and remediate security weaknesses.

    What is most valuable?

    We have been using the solution to improve out posture management and network security, as well as identity security. This is important for us as these are the main pillars of our enterprise. It's ensuring everything we do remains seamless.

    The product provides very good network security.

    The support has been very prompt.

    It provides security across multi-cloud and hybrid environments. The offering is very comprehensive. I'm able to have a strong security posture and it helps me take care of and protect my workloads. The network security is strong. It gives me complete traceability.

    The automation depends on the technological stack, however, it helps with identifying vulnerabilities. If there is a violation happening, I can see it - plus it helps put in preventative measures. It helps me to identify issues in cloud deployments and also gives a prioritized list to help me maintain my operational efficiency. I can scan and assess weaknesses and have continuous monitoring and fixing with automation of remediation. We were able to realize benefits on day one using Prisma since we were able to see results immediately in terms of operational efficiency.

    Prisma offers robust security features and seamless integration with AWS. It has complete capabilities, so I don't have to run my automated cloud resources while ensuring a proxy approach to cloud security.

    The agent provides us with more security options. We can also easily integrate seamlessly with our CI/CD pipeline. It's simple. It's plug-and-play.  

    Prisma offers a single tool to protect all of our cloud resources and applications without having to manage and reconcile security and compliance reports. It's complete. We have everything under one single entity while fulfilling our compliance needs. 

    The solution provides risk clarity at runtime and across the entire pipeline, showing you issues as they are discovered. It can block according to our complex requirements.

    With the increased operational efficiency, I am facing less downtime. It's reduced runtime alerts by two to three hours. It's also reduced alert investigation time. 

    We've been able to save money. We're getting a good return on investment. We're saving about 20 hours of work a week.

    What needs improvement?

    It would be ideal if they could somehow reduce the deployment time. It also required a skilled person to implement. 

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    We've had no issues with the stability. 

    What do I think about the scalability of the solution?

    We only use the solution in one location. About 400 people use it right now. 

    We haven't had any issues with scaling. 

    How are customer service and support?

    Support is prompt. We are pleased with the level of service. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We did not use a different solution. 

    How was the initial setup?

    It takes a while to deploy. It took us a week to deploy the solution.

    Our goal was to ensure the minimum amount of downtime during the process. Two people were involved in the setup process. 

    Maintenance is required on a monthly basis.

    What about the implementation team?

    We had a consultant help us with the implementation.

    What was our ROI?

    We have witnessed an ROI with work savings of about 20 hours. 

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure of the exact cost of the solution. 

    Which other solutions did I evaluate?

    We have looked at other options on the market. We did look at Microsoft Defender and Sentinel One. They both lacked the features we needed. 

    What other advice do I have?

    We're Prisma Cloud customers. 

    I'd rate the solution eight out of ten. 

    It's a very good product if you look at the market right now. It offers all types of features, including cloud security, workflow protection, etc. It's all bundled together for convenience. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1377333 - PeerSpot reviewer
    Security Architect at a tech vendor with 10,001+ employees
    Real User
    Sep 7, 2023
    Solved our design and architecture problems, is scalable, and has impressive stability with no downtime
    Pros and Cons
    • "Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
    • "We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."

    What is our primary use case?

    We use Prisma Cloud by Palo Alto Networks for architecture and design.

    How has it helped my organization?

    We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.

    Prisma Cloud by Palo Alto Networks has helped our company progress.

    From the time of deployment, it took a few months for our company to realize the benefits of the solution.

    What is most valuable?

    Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.

    Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.

    The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.

    It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.

    Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.

    We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.

    The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.

    Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.

    The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.

    What needs improvement?

    We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.

    For how long have I used the solution?

    I've worked with Prisma Cloud by Palo Alto Networks for four years.

    What do I think about the stability of the solution?

    I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.

    What do I think about the scalability of the solution?

    I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.

    How are customer service and support?

    The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.

    How was the initial setup?

    I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.

    What about the implementation team?

    Our team deployed the solution.

    What's my experience with pricing, setup cost, and licensing?

    Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.

    What other advice do I have?

    I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.

    My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    reviewer2079234 - PeerSpot reviewer
    Manager, Cloud Security at a manufacturing company with 10,001+ employees
    Real User
    Apr 1, 2023
    Helped us reduce runtime alerts and save money
    Pros and Cons
    • "This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources."
    • "I think Prisma Cloud could improve its preventive governance policy and CWP run time modules."

    What is our primary use case?

    Our primary use case for this solution is for CWP, CSPM, and scanning for run time. We also use it for monitoring mode and pipeline integration.

    How has it helped my organization?

    This solution has helped our organization by allowing us to have all the products integrated with the service now. This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources.

    What is most valuable?

    The most valuable feature for me is the CSPM.

    What needs improvement?

    I think Prisma Cloud could improve its preventive governance policy and CWP run time modules.

    For how long have I used the solution?

    I have been using this solution for about three years. 

    What other advice do I have?

    I would say that this solution provides security spending in multi and hybrid cloud environments.

    Regarding the comprehensiveness of this solution for protecting the full cloud-native stack, I would say that CSPM is suitable for postal security management, but other than that, there are a lot of pros and cons. We cannot say for 100% that this works for everything on the cloud.

    Regarding Prisma Cloud, I would say it has helped us take a preventive approach to cloud security and that it works quite well.

    Prisma Cloud provides the visibility and control that we need in the network overall, but the levels of visibility and control vary depending on the module. We need to have the solution integrated with the different tolls, which is quite complex. Our confidence in security and compliance postures is good overall in terms of complaints.

    Prisma Cloud has enabled us to integrate security into our Ci/CD pipeline and as touch points into existing DevOps processes. When it comes to the seamlessness of the dash points in our DevOps and touchpoints, there are pros and cons, but a lot of the things have to do with the vendor itself and that's where the challenge is. The integrations are critical because we need to have a lot of talks with Prisma to sort out all those issues.

    When it comes to this solution providing us with a single tool to protect our cloud resources and applications without having to manage our security and the compliance report, I would say it's fine with the organization. We plan to move in the future when we move the workloads into the cloud more and more, and we will think about it when we see how it will behave with more workloads and that's when we will discuss it all.

    Prisma Cloud provides risk clarity at runtime across the entire pipeline showing issues as they are discovered during the billing basis. But other tools have more capability than Prisma for governance policies. Our developers can correct Prism's governance policies using the tools they use to code and only once they have indicated the safety pipeline, they will get the others to make it a bit more visible and fix vulnerabilities before moving to production.

    We are currently using almost all modules of this solution.

    I would say that Prisma Cloud has helped us reduce runtime alerts.

    I would say that Prisma Cloud has helped us save money because it allows us to have information on the threat before it happens.

    I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Abdelmeguid  Hamdy - PeerSpot reviewer
    Technical Director at a tech consulting company with 11-50 employees
    Reseller
    Feb 1, 2024
    Comprehensive with good security and helpful automation
    Pros and Cons
    • "It provides good visibility and control regardless of the complexity."
    • "They could improve more features for the enterprise version of the solution."

    What is our primary use case?

    I primarily use the solution for vulnerability management, compliance management, and sometimes defense and access control. It has a sandbox. We can scan and manage CI pipeline security. 

    How has it helped my organization?

    The cloud solution as one platform can provide us with a lot of features and cover most of what customers care about. 

    I have some clients that are moving from computing to a container environment. For cloud sets, customers need to increase the power of security over the DevOps environment. It doesn't create any bottlenecks when launching new products. From a business perspective, it's very helpful and supportive. It expedites go-to-market.

    What is most valuable?

    The runtime defense and API security are very good. It offers very good application security.

    It's very comprehensive. It can cover the full cloud-native stack. There is a wide range of integrations, and the compatibility with various cloud providers is very useful.

    It's perfect in terms of the security automation. We can do everything from the portal and choose a variety of policies. It can cover medium to large customers. 

    We can take a preventative approach to cloud security. It's helpful.

    They are constantly updating and adding new features and offering support for each of the updates. 

    It is very comprehensive. It covers all aspects of the customer's cloud.

    It provides good visibility and control regardless of the complexity. 

    We can integrate into CI/CD pipelines. It's very efficient. They can integrate with whatever CI tools the customer uses, including Windows, Linux, and so forth. 

    Modules can be added to cover additional items from the customer's side.

    It reduced runtime alerts. We've saved more than 50% to 60% of our time.

    We've reduced alert investigation times. With any incident that happens, we can do an investigation and correlate and normalize the incident quickly. We've saved more than 70% of the time typically taken.

    What needs improvement?

    They could improve more features for the enterprise version of the solution. They need to also have more features for on-premises versions for companies that cannot access the cloud version. 

    For how long have I used the solution?

    I've been using the solution for around two years. 

    What do I think about the stability of the solution?

    The solution is stable. I'd rate the solution eight out of ten. 

    What do I think about the scalability of the solution?

    We use the solution for one location. 

    It's a scalable solution. I'd rate it nine out of ten. 

    How was the initial setup?

    I was not involved in the deployment of the solution. 

    There is maintenance, however, it is very minor. You just need one to two people to manage it. 

    What was our ROI?

    The ROI users get from the tool is very high. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is a little bit high. It is not a cheap product. 

    What other advice do I have?

    I'm a partner and reseller.

    I'd rate the solution nine out of ten. 

    I'd recommend the solution to others. The cloud-based version is very good. Users can rely on the product.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Bhupendra Nayak - PeerSpot reviewer
    Cyber Security Consultant at a tech services company with 10,001+ employees
    MSP
    Dec 4, 2023
    Its architecture is well-designed, more reliable, and more secure
    Pros and Cons
    • "What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
    • "The Palo Alto support needs to improve."

    What is our primary use case?

    We use Prisma Cloud Data Security for security compliance and detection.

    We implemented Prisma Cloud because it eliminates the need for hardware appliances, thereby reducing our on-premises footprint.

    How has it helped my organization?

    Prisma Cloud provides security scanning multi and hybrid cloud environments which is important.

    Prisma Cloud provides comprehensive protection for the entire cloud-native stack, encompassing threat protection, global protection, threat intelligence, and zero-trust architecture.

    Prisma Cloud's security automation capabilities are effective. It utilizes AI-powered cloud-based technology to analyze unknown files and identify potential threats.

    Prisma Cloud employs a combination of features to safeguard against both known and unknown threats, including IPS and threat intelligence integration.

    Prisma Cloud has benefited our organization by providing URL filtering, facilitating secure customer connections, implementing endpoint security with a zero-trust architecture, and enabling user identification.

    Prisma Cloud safeguards our entire cloud-native development lifecycle. Palo Alto's architecture encompasses multiple engines, each with distinct functionalities. These engines include the SP3 engine, application visibility control engine, URL filtering engine, Wildfire, intelligent saving, zero trust, threat prevention, and content infection. Together, these engines enhance security, reliability, and threat monitoring.

    Prisma Cloud provides visibility and control of our web traffic at the URL level and across other technologies.

    Prisma Cloud's visibility improves our confidence in our security compliance posture.

    Prisma Cloud effectively integrates security into our CI/CD pipeline and seamlessly harmonizes with existing DevOps processes.

    Prisma Cloud provides a single monitoring tool. The single point of monitoring makes our company more secure.

    Prisma Cloud provides up-to-date information about real-world threats at runtime and across the entire pipeline, through communications, community, and mail.

    Prisma Cloud reduces the number of runtime alerts. The extent to which alerts are reduced depends on the appliance and the number of throughputs purchased.

    Prisma Cloud has saved our organization money. 

    What is most valuable?

    What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment.

    Firewalls can identify application and user activity within network traffic. This includes information such as, what applications are being used, what URLs are being accessed, how frequently applications are being accessed, and how much time users are spending on particular applications.

    What needs improvement?

    The Palo Alto support needs to improve. Their response time is not good.

    For how long have I used the solution?

    I have been using Prisma Cloud by Palo Alto Networks for two years.

    What do I think about the stability of the solution?

    Prisma Cloud is stable.

    What do I think about the scalability of the solution?

    Prisma Cloud is scalable.

    How are customer service and support?

    The technical support is slow to respond.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We previously used Fortinet, CheckPoint, and Cisco. Palo Alto Prisma Cloud is more efficient in single scans.

    How was the initial setup?

    The initial deployment was straightforward. Using a basic configuration, we can deploy within six hours. I completed the deployment myself.

    What's my experience with pricing, setup cost, and licensing?

    Prisma Cloud by Palo Alto Networks carries a higher cost, but its enhanced security measures justify the expense.

    What other advice do I have?

    I would rate Prisma Cloud by Palo Alto Networks nine out of ten. Its architecture is well-designed, more reliable, and more secure.

    We have Prisma Cloud deployed in multiple locations across the globe.

    The maintenance is done on the cloud.

    I recommend Prisma Cloud to others.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.