Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by:
Gathering larger data sets, allowing you to identify trends faster
Improving call quality and customer relationships
Increasing call volume per agent by 20%
Identifying winning methods that can be turned into best practices
Eliminating the time spent manually monitoring calls and providing feedback
Reducing customer complaints by 50%
| Product | Market Share (%) |
|---|---|
| Provana Speech Analytics | 0.3% |
| NICE Interaction Analytics | 28.8% |
| NICE Sales Performance Management | 23.8% |
| Other | 47.099999999999994% |
Valor Intelligent Processing, Choice payment services, Optio solutions
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