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PeerSpot user
Business Development/Medical Economics at a university with 5,001-10,000 employees
Real User
Dec 14, 2017
We were able to identify easy things, such as when a contract was loaded incorrectly
Pros and Cons
  • "We began to see how our processes and other team's processes were negatively affecting the bottom line. We were able to provide tips to other teams to help improve their processes."
  • "We were able to identify easy things, such as when a contract was loaded incorrectly."

    What is our primary use case?

    Within the University of Miami healthcare system (UHealth), we wanted to see a high level view of our contracting performance. We currently are utilizing multiple systems of truth. We utilize the Advisory Board's PIC (Payment Integrity Compass) system to model all of our hospital contracts. For professional services, we use Experian's modeling tool. We wanted to consolidate all these different inputs of expected payment values into one view or report. There was a need to compare expected contractual values with actual over time. 

    It helps our team get better at predicting the future if we continue to monitor and follow. Our hope is that actual values would materialize from our expected values.  

    How has it helped my organization?

    In our own wheelhouse, we were able to identify easy things, such as when a contract was loaded incorrectly. We also began to see how our processes and other team's processes were negatively affecting the bottom line. We were able to provide tips to other teams to help improve their processes.  

    What is most valuable?

    Qlik Sense data visualization building gives users tons of insight and connections that they may not have thought about. When you start play and building with knowledge that is presented, it just begs for more. 

    What needs improvement?

    Trending percentage volume over time in a new way, instead of using multiple pie charts, just have a percent scale and line that shows the percent change over time.

    The ability to free form visualizations without coding, I know it is a tall order.  There is so much right about Qlik Sense that it is hard to ask for improvements.  

    Buyer's Guide
    Qlik Sense
    January 2026
    Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,114 professionals have used our research since 2012.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    The product is super stable. We have no issues

    What do I think about the scalability of the solution?

    With memory and disk space being so cheap, we have not had an issue

    How are customer service and support?

    Excellent support with constant communications.

    Which solution did I use previously and why did I switch?

    I previously used a combination of SQL and Crystal reports. It takes a lot more time and effort to get similar results. Qlik does much of the work for you, like a great assistant.

    How was the initial setup?

    The initial setup is very quick and simple.

    What about the implementation team?

    Vendor assistance.

    What was our ROI?

    Currently, our ROI is clear and concise decision-making. This timely addition will easily add $15 million to our bottom line in 2017. 

    What's my experience with pricing, setup cost, and licensing?

    You will spend more time on educating your staff than licensing the product.  Ultimately, the cost is low, and it implements fast. The limiting factor is how quickly your staff can keep up.  

    Which other solutions did I evaluate?

    I looked at Power BI and Tableau. Both were missing many things, including the academic healthcare community and expertise around Epic.

    What other advice do I have?

    It is a great tool for those companies or institutions that really want to empower their users to do great things. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Supervisor of Business Intelligence at a financial services firm with 501-1,000 employees
    Vendor
    Nov 1, 2017
    Build quick wins with simple data driving insights
    Pros and Cons
    • "The overall ability to build quick wins with simple data to drive insights."
    • "Dates. My goodness, working with dates in set analysis can be a nightmare! Much room for improvement."

    What is most valuable?

    The overall ability to build quick wins with simple data to drive insights.

    How has it helped my organization?

    We are still new in rolling out dashboards. We still have an estimated 9,500 hours worth of data discovery and application building based on our needs assessment with internal business clients.

    What needs improvement?

    Dates. My goodness, working with dates in set analysis can be a nightmare! Much room for improvement.

    For how long have I used the solution?

    One year.

    What was my experience with deployment of the solution?

    Yes, we are still working to get things set up properly with our nodes and load balancing.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    An eight out of 10.

    Technical Support:

    An eight out of 10.

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    Complex, multi-node environment, with security certificate errors. I went to upgrade and had to wipe everything, then start fresh. Issues were non-allowed characters were in our password.

    What about the implementation team?

    We used a vendor team for installation. Their expertise was a seven out of 10.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    Start small with tokens. You can always buy more.

    Which other solutions did I evaluate?

    Yes, Tableau, Alteryx, and Microsoft Power BI.

    What other advice do I have?

    It is worth the frustration, but do not underestimate the difficulty of working with dates in set analysis.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Qlik Sense
    January 2026
    Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,114 professionals have used our research since 2012.
    PeerSpot user
    Application Support at a retailer with 1,001-5,000 employees
    Real User
    Oct 19, 2017
    It is user-friendly and easy to read
    Pros and Cons
    • "Qlik Sense is much more user-friendly and easier to read then QlikView."
    • "Possibly offering some more basic, simpler templates."

    What is most valuable?

    Qlik Sense is much more user-friendly and easier to read then QlikView.

    How has it helped my organization?

    We currently use QlikView for much of our business needs, for example, we use QlikView for our inventory tracking. However, there are other departments in which the need for such extensive tracking is not needed. These users are looking for reports or KPIs that they can share with their teams that are easily read.

    What needs improvement?

    Possibly offering some more basic, simpler templates. We have some users who have some technical proficiency but others who may just want to create a simple graph or pie chart from the data they have been given. It would be nice to be able to break down the templates by user type: beginner, intermediate, or advanced. Therefore, the administrator can allow the end-user some flexibility based on their technical knowledge. This should allow the user to have more control over how they would like to see the data they need and be able to understand it easily.

    For how long have I used the solution?

    We have used it off and on for the past few years but have only recently been discussing incorporating some Qlik Sense along with our current QlikView.

    What was my experience with deployment of the solution?

    Not yet.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    An eight out of 10.

    Technical Support:

    A nine out of 10.

    Which solution did I use previously and why did I switch?

    We currently use QlikView.

    What about the implementation team?

    We use the basic free version now. We have not implemented it yet.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    The cost is not bad considering the flexibility and support you receive from Qlik. I believe it is worth the cost.

    Which other solutions did I evaluate?

    Tableau.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Senior Analyst at a construction company with 5,001-10,000 employees
    Real User
    Top 20
    Oct 18, 2017
    It has an easy to use interface, a powerful extraction process, and a rich API and web integration capabilities, which are some of its most valuable features
    Pros and Cons
    • "Leveraging and reusability of already existing QlikView assets and knowledge."
    • "Multi-server deployment: not just cloud, but on premise too, and hybrid. Needs lighter protocols to communicate between the different services and with the clients."

    What is most valuable?

    • Easy to use interface
    • Leveraging and reusability of already existing QlikView assets and knowledge
    • Powerful data extraction process
    • Rich API and web integration capabilities
    • Performance

    How has it helped my organization?

    Reducing the number of Excel spreadsheets in house, or at the very least, improving the accuracy of the numbers in those Excel spreadsheets (which come as exports from Qlik charts).

    What needs improvement?

    Multi-server deployment: not just cloud, but on premise too, and hybrid. Needs lighter protocols to communicate between the different services and with the clients.

    Multi-server computing: the QIX engine is still "limited" to the power of one single computer. While this power increases with better CPUs and bigger and faster memories, data demands even faster handling, only achievable by leveraging on several computers to crunch the numbers.

    Data sources connectivity, natively: Drivers tailored to how Qlik processes data and how the sources provide it.

    Governance: On the reactive side, see how each node in my development is doing, on the proactive side the ability to spin up new instances for the different needs in different moments (extraction, or data handling in memory or report distribution). Have a unique, central library of apps, but also measures and dimensions which can be used across the different sets of apps. Natively built in tools to analyze who is accessing where, when, providing better insights on apps seldom used and those who are massively accessed, and allowing to provision resources and make these apps more accessible and improve the user experience.

    Licensing: Review the named model and move towards a usage model (e.g., cores, memory, computers, API calls, etc.).

    For how long have I used the solution?

    More than three years.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    Yes, with initial versions.

    What do I think about the scalability of the solution?

    Mentioned in the area for improvement: Large data sets and sources of data, large applications are limited to a single server (instance or virtual machine).

    How are customer service and technical support?

    Customer Service:

    Good.

    Technical Support:

    Depends highly on the people attending the call, from excellent to poor.

    Which solution did I use previously and why did I switch?

    I was not part of this process.

    How was the initial setup?

    Coming from QlikView, it took some time to get accustomed to new interfaces and functionalities, but all-in-all, quite straightforward. Anyway, Qlik Sense is not QlikView, and the architectural changes require some thought upfront, not just install the server and get it working.

    What about the implementation team?

    To implement, we used Qlik Consulting Services as well as in-house people, like me.

    What was our ROI?

    Cannot measure that.

    What's my experience with pricing, setup cost, and licensing?

    Triple check with the Qlik Sales Department about your current needs, often smaller than the definitive ones, allowing you to scale the price. Chase them to provide the best solution to your needs, not just a discount, but the one that meets your company requirements (and eventually more).

    Which other solutions did I evaluate?

    I was not part of this process.

    What other advice do I have?

    I have to disclaim that I worked for Qlik in the past, although today I'm a Qlik customer and also a user of other BI technologies in the SAP ecosystem.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Business Intelligence Data Analyst at a financial services firm with 201-500 employees
    Vendor
    Oct 8, 2017
    Provides valuable info with business intelligence analytics
    Pros and Cons
    • "Qlik DataMarket"
    • "Reload time is a limit since everyone wants real-time data."

    What is most valuable?

    • Complex data modeling
    • Qlik DataMarket

    How has it helped my organization?

    • Automated a lot of manual reports to save business users' time.
    • Provides valuable info with business intelligence analytics.

    What needs improvement?

    Reload time is a limit since everyone wants real-time data.

    For how long have I used the solution?

    One year for Qlik Sense.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    Takes up a lot of memory.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    A nine out of 10.

    Technical Support:

    A nine out of 10.

    Which solution did I use previously and why did I switch?

    QlikView. Qlik Sense is a newer version, and more user-friendly, with no charge for servers.

    How was the initial setup?

    No.

    What about the implementation team?

    Vendor Team using virtual-consulting, which is not very efficient.

    What was our ROI?

    I don't know.

    What's my experience with pricing, setup cost, and licensing?

    Licensing could be cheaper.

    Which other solutions did I evaluate?

    Yes, Tableau.

    What other advice do I have?

    I am very excited about the future generations of Qlik Sense and Qlik Market.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Manager Global IT Architecture at a transportation company with 10,001+ employees
    Real User
    Jul 28, 2017
    Provides self-Service use of the desktop version with the ability to port applications into the server environment
    Pros and Cons
    • "Self-service use of the desktop version with the ability to port applications into the server environment."
    • "Ability for the administrator to approve Community Sheets in the QMC and then move them into base sheets."

    What is most valuable?

    Self-service use of the desktop version with the ability to port applications into the server environment.

    How has it helped my organization?

    Much more information is now available when meeting with vendors to discuss issues and trends.

    What needs improvement?

    Ability for the administrator to approve Community Sheets in the QMC and then move them into base sheets.

    For how long have I used the solution?

    We have used this solution for approximately 16 months.

    What was my experience with deployment of the solution?

    There were no deployment issues. It was easy to install with good on-line directions.

    What do I think about the stability of the solution?

    There were stability issues. The former synchronized persistence failed and caused database corruption.

    What do I think about the scalability of the solution?

    There are no scalability issues. RIM nodes are easy to add and performance monitoring is built into QMC.

    How are customer service and technical support?

    Customer Service:

    There is good customer service. There are no issues and they are very responsive.

    Technical Support:

    Technical support is decent. There is a lot of passing around to other other technicians for escalation.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution.

    How was the initial setup?

    The initial setup was not complex. Just make sure to understand the architecture and use the online server planning tools.

    What about the implementation team?

    We used an in-house team, although the server architecture was planned with the Qlik architecture team.

    What's my experience with pricing, setup cost, and licensing?

    Understand the break over price point for switching to the Enterprise license.

    Which other solutions did I evaluate?

    We evaluated Tableau, Power BI, and Lumira.

    What other advice do I have?

    Utilize the resources Qlik has online. The white papers, support site, and training are all very good and worth the effort.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Manager Global IT Architecture at a transportation company with 10,001+ employees
    Real User
    Jul 25, 2017
    Provides self-Service capabilities for inexperienced users using the free desktop version

    What is most valuable?

    Provides self-service capabilities for inexperienced users using the free desktop version.

    How has it helped my organization?

    Gives significant visibility into vendor quality of service.

    What needs improvement?

    Enables the approval of community sheets in QMC.

    For how long have I used the solution?

    We have been using this solution for 16 months.

    What was my experience with deployment of the solution?

    There were no issues with deployment. It was fairly easy and well-documented.

    What do I think about the stability of the solution?

    The shared synchronization failed between servers.

    What do I think about the scalability of the solution?

    There were no scalabilty issues. It is easy to add RIM nodes as needed.

    How are customer service and technical support?

    Customer Service:

    Customer service is decent. There is a lot of passing off to other techs during the escalation process.

    Technical Support:

    I would give technical support a rating of C+.

    Which solution did I use previously and why did I switch?

    We did not use other solutions, but we did test several solutions prior to going with Qlik Sense.

    How was the initial setup?

    The setup was straightforward. We used a Qlik architect for the initial design.

    What about the implementation team?

    We implemented in-house.

    What was our ROI?

    We are working on this. A lot of value is coming through warranty data analysis.

    What's my experience with pricing, setup cost, and licensing?

    You need to determine the break-even point for enterprise licenses early on.

    Which other solutions did I evaluate?

    We evaluated Alteryx and Lumira.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Procesbeheerder - afdeling ICT at a retailer with 1,001-5,000 employees
    Real User
    Top 20
    Jun 26, 2017
    The quick reporting is very valuable.
    Pros and Cons
    • "Quick reporting."
    • "More options for the layout."

    What is most valuable?

    Quick reporting.

    How has it helped my organization?

    Logistics work more efficient in real-time data.

    What needs improvement?

    More options for the layout.

    For how long have I used the solution?

    1 year

    What was my experience with deployment of the solution?

    Not really.

    What do I think about the stability of the solution?

    Not really.

    What do I think about the scalability of the solution?

    Not really. The solution is scalable.

    How are customer service and technical support?

    Customer Service:

    7/10

    Technical Support:

    8/10

    Which solution did I use previously and why did I switch?

    We did not look at any other solutions.

    How was the initial setup?

    Not complex, straightforward.

    What about the implementation team?

    8

    What was our ROI?

    3 years

    What's my experience with pricing, setup cost, and licensing?

    The solution is worth it.

    Which other solutions did I evaluate?

    We did not.

    What other advice do I have?

    Keep following the chosen direction.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Qlik Sense Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Qlik Sense Report and get advice and tips from experienced pros sharing their opinions.