What is our primary use case?
We use Quest NetVault Plus for picking up virtual machines using VMware, SQL server databases, Progress databases, and Oracle. The main use case is for comprehensive data protection, including full system backup and restoration capabilities.
What is most valuable?
The features of Quest NetVault Plus that are most valuable include the ability to pick up and restore to tape servers and external hard disks. It allows us to pick up from devices and then restore to the same devices or external server storage. Additionally, the application supports scanning files for malware before backup operations.
What needs improvement?
Improvements could be made in the deduplication and data management capabilities. There is also a need for better security measures, as security is critical to ensure backups are safe and free from malware.
For how long have I used the solution?
I have used Quest NetVault Plus with version twelve.
What was my experience with deployment of the solution?
Deploying Quest NetVault Plus is relatively straightforward. It typically takes about two days, depending on the number of clients. Initially, the server is prepared, and the application is installed, followed by client testing. Once everything is configured correctly, deployment on production clients happens.
What do I think about the stability of the solution?
Quest NetVault Plus has a high level of stability. There have been very few issues reported in the past year, with only one ticket raised, indicating its reliability. I would rate its stability between eight and nine.
What do I think about the scalability of the solution?
Quest NetVault Plus is highly scalable, rated at an eight. It integrates with other products and offers a robust solution at a reasonable price. The product can handle various environments and offers good performance as a software solution.
How are customer service and support?
The technical support for Quest NetVault Plus is rated around a seven. The response time is good, but resolving some issues can take time due to dependencies on external devices.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Quest NetVault Plus is straightforward and familiar in terms of configuration and feature names. It is not overly complicated, and internet resources like YouTube provide adequate information for the setup process without needing formal training.
What about the implementation team?
I worked with in-house engineers for the implementation of Quest NetVault Plus. I collaborate with other engineers in our team to perform implementations and proof of concept testing.
What's my experience with pricing, setup cost, and licensing?
Quest NetVault Plus is considered affordable. The pricing is not expensive, rated around a four in terms of cost.
What other advice do I have?
The overall rating for Quest NetVault Plus is eight. Customer interaction with the solution involves medium to large enterprises, highlighting its effectiveness. Security improvements, particularly in malware detection and deduplication, would enhance its usability. Despite these areas for improvement, Quest NetVault Plus is a reliable and valuable product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: integrator