What is our primary use case?
Our main use is for patch management and cataloguing our RHEL infrastructure. Keeping inventories on spreadsheets and maintaining them is a tedious detail. Satellite allows us to have an up-to-the-minute inventory of our servers.
Satellite allows us also to review configuration issues with the 'all ansible roles' feature which helps us ensure that a) the servers are connectable and b) they are configured similarly as expected.
Due to the cloud connecter, our inventory is uploaded on a regular basis to cloud.redhat.com (insights) where we get insight into configuration issues, specific vulnerabilities to address, et cetera.
Having Satellite has enabled us to maintain control of our RHEL infrastructure without having to hire additional help due to the size of the environment.
How has it helped my organization?
I used to do all the patching manually (creating and updating depots for several different versions of RHEL/CentOS), which lead to patching happening only twice per year, due to the overhead of creating depots and planning.
Since implementing Satellite, my overall patching process has allowed us to keep up-to-date monthly across the environments. Furthermore, I now have a view into vulnerabilities (though insights) that I didn't have before. It is like having a helper find and mitigate configuration issues on my servers.
What is most valuable?
The patch management and insights connector are great. Patch management has enabled us to patch every month, keeping abreast of critical and important patches, view where things are lacking, and generate plans to mitigate issues. Due to the work being done in a tool, reporting allows us to see what has been done to what servers.
Insights (there is a connecter that uploads inventory to the web) greatly helps to highlight configuration issues in our environment. The 'remote execution' feature further helps manage systems on a consistent basis.
What needs improvement?
I find support to be highly responsive on most issues, however, gathering and supplying the data needed for good troubleshooting can sometimes take quite some time. It would be nice if either report was updated to include the multiple other files that are normally required, or a different tool was shipped to package logs, configurtions, etc.
I would like the direct integration with insights to be re-established. One pane (up to version 6.9) was very helpful. Although the information is available at cloud.redhat.com, it would be good to have it again inside of Satellite.
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Red Hat Satellite
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For how long have I used the solution?
I have used the solution since version 6.4 (about three years).
What do I think about the stability of the solution?
I keep my environment at the very latest release, which can pose some difficulty; however, if you keep yourself one minor version back, it is a rock-solid platform.
What do I think about the scalability of the solution?
The solution is highly scalable. You can put capsules in all your different environments to offload data closer to the consumer. This is also true for the cloud.
How are customer service and support?
Satellite support is responsive, technical, and helpful. You will not be left out to dry.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used to do patching directly from each host to rhn.redhat.com when the infrastructure was smaller. As it grew, I started using local repositories for each version of Red Hat. I had a process that was very satellite-like that support personnel found to be functionally close to what Satellite did. Therefore, I was encouraged to take a look at Satellite.
How was the initial setup?
Satellite installation is not difficult at all if you know how to read a manual. However, configuration for your environment requires knowledge of the product. I highly recommend taking the training or having a consultant do the installation and provide documentation.
What's my experience with pricing, setup cost, and licensing?
Learning Satellite is quite a task. There is very little that is straightforward or intuitive about it, however, it is powerful, and, once learned, you find it to be worth the effort. I highly recommend the following:
a. Take RH403. Ask your VAR if you can get a class with lab hours. Practice makes things work out well. I used the ROL subscription model, so I had plenty of time to go over material, build, and rebuild scenarios, and test before buying.
b. Download (after you've taken the class) the evaluation and use the evaluation to get your environment configured. You have access to support during this time (though it is not critically responsive) and can get the help you need before obtaining the product.
Be advised that Satellite (Smart Management) is an add-on to your regular Red Hat subscriptions. It is not a standalone product.
Which other solutions did I evaluate?
We had taken a look at other products such as Heat (Ivanti), however, found them to be clunky and difficult to keep up-to-date. Satellite is so intertwined with Red Hat that you are up to date within hours of a patch being released with very little testing required, et cetera.
What we also found was that "competing" products either were not as readily supported - SpaceWalk, for instance (Satellite's predecessor) - or unable to keep abreast of changes in the Operating System.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.