What is our primary use case?
Our main use case for Responsive is to answer audits from different clients by using the AI and the auto-complete function that Responsive provides.
We typically use Responsive for answering audits by receiving audits from clients that usually have almost the same questions. Whenever we receive an audit from a client, we put all those questions in and look for previously answered ones, which expedites our audit process.
I primarily use Responsive because we receive a lot of audits and for certification purposes. All the answers are recorded and kept there, so we can use that as a tool to expedite our process.
What is most valuable?
The best features Responsive offers include the ability to record all the answers, and if you have similar questions, the system provides you with a suggested answer.
The suggested answers in Responsive are very helpful for my team because they reduce a lot of time, making it a really good tool. Although you need to go through each one of the answers in a review process, even with that, the process is really quick and good.
The feature I use mostly is for the questionnaire, and there is also an AI option called 'Can I assist you?' that can be helpful.
Responsive has positively impacted my organization by reducing time for those audits and certifications and also support, making sure that we are aligned with the same answer every day.
The time saved using Responsive can be cut by 60 to 80%, depending on the type of questionnaire sent by the client.
What needs improvement?
If any improvement should be made to Responsive, it would be in my area. It would be nice to have some sort of an AI-ingested framework support that can do that, along with some sort of RAG AI solution that can read from our internal documents and answer the questions with that information.
Regarding Responsive's AI capabilities, I find its accuracy and reliability of output are good, but it can be better.
For how long have I used the solution?
I have been using Responsive for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability does not appear to be related to what Responsive does.
Which solution did I use previously and why did I switch?
Everything was manual before using Responsive, and I did not previously use a different solution.
What was our ROI?
I believe the return on investment includes time saved, which would be around 10 minutes to an hour depending on the size of the audit.
What other advice do I have?
My advice to others looking into using Responsive is that it is a really great solution. If you need to automate audits and provide faster turnarounds for those audit questionnaires, this should be a really good tool. I would rate this product an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
