Salesforce Commerce Cloud Reviews

The solution provides us all the information we need about sales and reports.

I do not know which version we are using. 

We use the solution for creating the pipeline and getting the learning process. We get reports, which helps us keep track of opportunities. 

I find the reports to be the solution's most valuable feature. 

The solution should have more and faster reporting, as well as better performance. 

We have been using Salesforce Commerce Cloud for the entire year. 

The solution is stable. 

The solution is easy to scale. 

I have never made use of technical support. 

The solution took several minutes to deploy. 

I feel the solution to be very good.

I rate it as a nine out of ten. 

I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.

The stability, from what I have heard, has been good.

What I don't like is the price.  The solution is expensive.

Once you get into the Salesforce universe, it's very difficult to get out. It's very difficult to connect with other platforms. I find that once you get into Salesforce, you are too trapped in their tech. The obvious technology is the CRM they offer to you, however, I don't like it. A software product should be good in and of itself, yet manageable enough to attach or to connect with other products. Integration with other products is impossible as they do have APIs, and functionality-wise is not the best. There are other platforms that offer more integration potential.

The initial setup is complicated, as is the initial integration.

Technical support could be better. I still don't have the full experience as a client, however, on the after-sales side, I feel a little abandoned after the signing of the contract. It was really pushy at the beginning. They were right on you. Then, after that, you feel a little abandoned as they just aren't there, in the same way, checking in and making sure you are okay. It's more on the after-sales of things that they should take care a little more about their clients already signed on to them.

This solution is quite new for us. We haven't used it for that long.

I don't have experience personally with stability, however, based on what I understand from clients as well as from other partners, the stability is good. If I was to rate the stability of I would say it's eight out of ten. I have not heard of bugs or glitches, and I have not heard of it crashing or freezing.

Technical support requires that you depend on their partner. Otherwise, while Salesforce is good at sales, the after-sales portion of the experience is lacking, mostly due to the fact that they're really lacking experience. It's not the greatest. 

We just switched from Magento to Commerce Cloud. I'd say this solution is a little bit better.

The initial setup is not straightforward. It's very difficult. The integration with other solutions also isn't easy.

The price is a little bit too high, however, you pay for what you get.

I'm a customer and an end-user.

I'd rate the solution at a seven out of ten. It depends on the appliance. For startups, it's really not good. For big companies like us, it is good, and for a medium company, it is probably not as good eighter. It's much more suited to something with size and infrastructure.

We use it for eCommerce, which is similar to ATG.

The sign-up process is easy, as you can link it to other products and sign with your Gmail account, for example. The implementation team can customise the implementation to customer needs. 

It is similar to ATG, but some features can be exchanged between the 2.

We have been using Salesforce cloud for about 2 years.

Salesforce is a stable solution. We have not encountered any issues.

Salesforce is scalable.

We have not had to use technical support.

Set up and configuration of Salesforce is straight forward.

In our team, we have 5 people involved in the use and implementation of salesforce, including managers, developers and administrators. Implementation can take up to 2 months. 

The licensing works on a per-user basis.

We have considered using ATG.

I would rate this product 8 out of 10. It is a good eCommerce solution. Compared to ATG, it would be down to choosing which product you needed for your business long term.

The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target.

The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy.

The filters are very useful and easy to customize. It's very easy to operate.

The user-friendly interface is better when compared with other CRMs.

For everything that we have used this solution for, we have had the best experience. This si the reason that we have not switched to another CRM. We will continue with this for a very long time.

They are constantly iterating and that is a good thing.

There is always room for improvement with any solution.

I have been working with Salesforce Commerce Cloud for approximately three years.

We are using the latest version.

Definitely, this is a stable solution. In terms of volume, and capability, it's very stable.

It is very stable. We started using it in a very small segment of our company and now we've expanded it. We have distributed it in geography.

First, we were using it only for the North American client base, and have now, expanded for global usage.

It's very scalable for us.

I haven't used technical support because I haven't required it.

From what I understand, it's pretty fast, and they have a 24 hour turnaround time policy that they follow. Any query is responded to within 24 hours.

Some of my team members have been in contact with technical support, but I have not personally.

I have used Marketo and HubSpot. There are many pre-existing filters, but they're not always useful.

There is a lot of filtration which makes it difficult to customize.

While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive.

Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable.

It is something that is not too off-the-shelf or too expensive, but the price could be better.

I am very satisfied with this solution. I don't need any changes in it for what I use. They may provide other features in the future that may be very helpful for me, but I have not thought about what I would like to see.

When you are first starting, you should go through all of the tutorials. When we look at the product or look at a tool, we realize that we use the basic aspects of it. You want to have a full understanding of how to customize it for your needs, and data analysis. It's very customizable, unless you don't know how to do it then it won't be utilized fully.

There are several tutorials available online to use, that will teach you how to use it, and to customize it for your usage and requirements.

Take the time to go through the tutorials beforehand.

I would rate Salesforce Commerce Cloud a nine out of ten.

Let me tell you about one of my clients: the basic premise of the solution is to enable the organization to do what it typically does best. It helps to create the platform, as much as possible, without having to focus on some of the associated challenges surrounding e-commerce platforms, like stability, scalability, and managing the technical agency theme or roadmap.

People always choose the solution that best serves their business goals. You can say that Salesforce is the best e-commerce cloud platform on the market, which serves the business purpose.

There is no "one size fits all" approach when it comes to e-commerce. It's a part of Salesforce's family, so Salesforce is very trustworthy and if we talk about Health Cloud, it's HIPAA compliant. If we talk about other industries, it offers all of the security policies which are needed. It is highly trusted, and the data is completely secure and it can easily integrate with the solution set. 

Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch.

Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.

The revenue share model is very attractive to organizations — strong product profit margins, from which to fund the license fee. This commerce model is not as appealing to high volume, low margin retailers, or B2B organizations as their margins are traditionally much tighter. I think that's a limitation they should improve. If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.

I think the E-commerce cloud should be improved for the low margin retailers and B2B organizations.

I have seven years of experience with Salesforce, but technically only two to three years if we're talking specifically about Commerce Cloud.

Speaking about scalability as a cloud-based product, Salesforce Commerce Cloud can cope with huge demands and traffic spikes without the customer having to plan for it in advance. If there is a sudden spike in the demand, the platform scales silently in the background with no intervention required.

I have reached out to technical support many times but usually, it was for help enabling any features which were not activated, or if there were any technical issues, for example, while publishing something. So in that case, I have reached out to technical support. You can't expect them to do any customizations in your org.

They will only help you with enforced technical glitches if there are any, or any activation features if needed.

Their support is good from my past experience; they definitely offer good support compared to other CRM platforms. Salesforce support is quite better than all of them.

The initial setup is straightforward. 

They offer a full system integration service, starting with the discovery that uncovered the highest revenue commercially focused activity roadmap of the business. Everything goes very well in Commerce Cloud. 

What I would suggest, initially it's a straightforward setup, but then later, if you need some customizations or high-level technical things added to your e-commerce platform, then obviously you need a solution partner or implementation partner to design that.

Setup time varies from customer to customer. Speaking about Salesforce in general, or any cloud of Salesforce, we can't give an accurate estimate of how much time it's going to take, because it depends on many factors: is it a big company or a small company? What kind of requirements they have? What kind of platform do they want to build? Do they need it to provide live agent support? Do they want to add social extensions, like Facebook, etc?

Everything adds more time to the total sites, so it depends from requirement to requirement, what kind of implementation they need. Sometimes it takes 10 days and sometimes it takes 10 months to settle things completely.

Whether we follow an implementation plan depends on the client's requirements; however, the initial setup is the same.

If they want to launch their campaigns, personalize their merchandise, help shoppers find what they want and if they want to boost organic traffic, again, it depends on person to person and from client to client.

My clients see a return on their investment with SalesForce. For example, some of my clients' data and e-commerce sites were not properly organized earlier. When they started using Salesforce Commerce Cloud, it took some time, but their direct revenue increased.

It really depends on many factors. You can easily see the sales growth, you can analyze that and you can add many features to make it user-friendly. You can add the chat option, you can easily send campaigns. If you are sending personalized campaigns, then obviously you will get some clients which are not coming back to you from the last few months so that is a long process to get more revenue.

If I talk about the cost of using the platform as realized as a revenue share, meaning that the client effectively funds the platform from OPEX rather than CAPEX, then there are no significant upfront license costs. As an approach, it's quite compelling that Salesforce has seen their financial success due to the growth of client revenue in what's described as a shared success model. 

I have worked with Shopify, some of my customers were using Shopify and Salesforce Sales Cloud, not the Commerce Cloud in that case. They were managing everything on the Shopify website and they mentioned it is easy to use, but still, I feel with Salesforce Commerce Cloud, we have tons of features, which are not available in Shopify.

Sometimes people don't need the features which are provided by Salesforce. They just need a simple e-commerce platform. Shopify is cheaper than Salesforce so that is the reason that people often choose it, but if a company is big and they want to achieve something good, they obviously go for Salesforce Commerce Cloud.

There is built-in marketing functionality in Salesforce Commerce Cloud. If you want to do very personalized marketing campaigns, those are available in Salesforce Commerce Cloud.

If you only want people who have purchased RED products to see sales on other RED products, you can do that with Salesforce Commerce Cloud. If you want to send campaigns to only those people who are living in city X, and who have purchase items worth more than five dollars, within the last 30 days or any duration; you can easily do that with Commerce Cloud. No other solution can hold a candle to this.

A secondary advantage that Salesforce Commerce Cloud has over Shopify is that while the plugin market is much smaller, all plugins must be certified. A constant complaint of everyone using Shopify is that the plugins make the site slower and slower — who knows what crazy code they are including. That doesn't happen with Salesforce Commerce Cloud, since each plugin must be fully certified, which includes speed requirements.

You could say, Salesforce Commerce Cloud is like a cloud-based software as a service, e-commerce solution. 

If you find Salesforce Commerce Cloud a compelling proposition, chances are, you will continue with adopting the Commerce Cloud roadmap provided by Salesforce. It's another thing that you won't have to concern yourself with. Clients can focus on using the solution's features and functions to drive sales for their sites. They don't have to always be focused on the CRM part of Commerce Cloud, it allows them to focus on their sales growth.

There are some huge brands that use Salesforce Commerce Cloud, including Puma and Adidas.

These are not my direct clients, but I have worked for some of these companies, doing some outsourcing work with some third parties involved. 

If you are interested in using Salesforce, be sure to check which additional Salesforce Commerce Cloud you want to go for — B2B, or B2C Commerce. There are different additions: a starter pack, a growth pack, etc. It depends on the business.

Also, if you wish to use Salesforce, you should hire an implementation partner, not just for the customization part, but for the best advice, because implementation partners know the best practice and the best things which are useful for the client and for the company. I have seen people who have completely messed up because they didn't have an implementation partner.

On a scale from one to ten, I would give Salesforce a rating of eight.

For use in an E-commerce website based on commerce cloud. Applied to front-end and order check, and integrated with order management system.

Demandware helped the company set up a user friendly e-commerce website in a short time frame and offers stable system performance.

New functionalities including membership awards and order sourcing awareness in the order check.

The cloud services, the information security services, and the compliance support services.

eCommerce for consumer packaged goods sold direct to consumers, not via distributors.

I do not know as we are still in the implementation phase.

• Ability to quickly add content and manage products along with associated web content easily.  
• Not having to worry about maintaining one's own infrastructure. 

• Better access to code and customizability of the solution. 
• Multi-tenant infrastructure is a blessing and a curse.

• The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
• Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
• Reporting is very good.
• Up-sell ability is very good.
• Out of the box gave the basics and you build from there.

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

I have used it for a year.

I did not overly encounter any deployment issues with the platform.

You must tell Commerce Cloud that you are having sales/holidays (even Xmas), so this is not a scalable solution without intervention. When you raise a ticket in their support and tell them, though, it's problem-free, so it's a point to mention, not a huge obstacle.

As mentioned in the Stability Issue section, scalability must be requested.

Actually, their ticket system and help area is very good. You can find everything you need there.

Technical support is very good. You have a team of people ready to help and fix issues.

It's a big solution. Make sure you go through discovery thoroughly as it can be costly to redo bespoke work after (same with anything, though).

A vendor team implemented it.

I'd recommend having skills in-house or getting a technical PM as a sounding board, so you can challenge system integrators.

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.

It's easy to setup.

They don't provide scope for more customization in the core module.

I've used it for eight months.

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

Almost no issues.

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

It's good - 7/10.

It's good - 7/10.

We did use a previous solution, and our customer chose to switch.

It was straightforward.

We did it in-house.

It is revenue sharing base, so i don't know about pricing.

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for it's ease of use, low start-up costs (compared to an On-Premise solution) and scalability. For companies who do not have their own internal IT departments to support a solution, Demandware is an excellent choice. There is relatively minimal setup beyond the usual data migration for catalog development and design elements for UI development.

OOTB APIs for integration to 3rd-party applications like Social Media, payment gateways and other critical applications also add to the low implementation level of effort. Like other smart e-Commerce platforms, Demandware has enjoyed the interactive relationship with business partners and Systems Integrators who actively implement the platform and develop industry-specific extensions and APis, subsequently incorporating those components into consecutive releases.

Demandware brings with it the opportunities for integration with Salesforce and backoffice applications that enable companies to consolidate their e-Commerce backbone and impose standard workflow functions, roles-based permissions for interaction with the platform, performance and sales reporting and other tools for companies to use as a step towards better e-Commerce management.

Demandware is strong across the board. It's difficult to point to a specific area for improvement because there are several variables outside the platform such as the implementation partner, the need to involve an agency for UI work, the amount of data a company needs to migrate, etc.

Over 5 years

None. Demandware is a SaaS-model e-Comm platform so there is very little hands-on setup. Once you push from Staging to Production, you're done.

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. The typical adjustments for performance apply.

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. Because it's in the cloud, resource allocation can happen quickly because there's no hardware to allocate or deploy. The typical adjustments for performance apply.

Excellent. Demandware has continually improved it's commitment since the early days.

Also excellent. Demandware's support team knows Java and the critical components well.

Very straightforward which is why they are a perennial consideration for e-tailers.

I was part of the team that did the implementation.

The associated costs vary because of the nature of the platform. Clients pay for licenses and the subsequent fees for maintenance depend upon sales volume.