Salesforce Commerce Cloud Reviews

I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.

The stability, from what I have heard, has been good.

What I don't like is the price.  The solution is expensive.

Once you get into the Salesforce universe, it's very difficult to get out. It's very difficult to connect with other platforms. I find that once you get into Salesforce, you are too trapped in their tech. The obvious technology is the CRM they offer to you, however, I don't like it. A software product should be good in and of itself, yet manageable enough to attach or to connect with other products. Integration with other products is impossible as they do have APIs, and functionality-wise is not the best. There are other platforms that offer more integration potential.

The initial setup is complicated, as is the initial integration.

Technical support could be better. I still don't have the full experience as a client, however, on the after-sales side, I feel a little abandoned after the signing of the contract. It was really pushy at the beginning. They were right on you. Then, after that, you feel a little abandoned as they just aren't there, in the same way, checking in and making sure you are okay. It's more on the after-sales of things that they should take care a little more about their clients already signed on to them.

This solution is quite new for us. We haven't used it for that long.

I don't have experience personally with stability, however, based on what I understand from clients as well as from other partners, the stability is good. If I was to rate the stability of I would say it's eight out of ten. I have not heard of bugs or glitches, and I have not heard of it crashing or freezing.

Technical support requires that you depend on their partner. Otherwise, while Salesforce is good at sales, the after-sales portion of the experience is lacking, mostly due to the fact that they're really lacking experience. It's not the greatest. 

We just switched from Magento to Commerce Cloud. I'd say this solution is a little bit better.

The initial setup is not straightforward. It's very difficult. The integration with other solutions also isn't easy.

The price is a little bit too high, however, you pay for what you get.

I'm a customer and an end-user.

I'd rate the solution at a seven out of ten. It depends on the appliance. For startups, it's really not good. For big companies like us, it is good, and for a medium company, it is probably not as good eighter. It's much more suited to something with size and infrastructure.

The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target.

The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy.

The filters are very useful and easy to customize. It's very easy to operate.

The user-friendly interface is better when compared with other CRMs.

For everything that we have used this solution for, we have had the best experience. This si the reason that we have not switched to another CRM. We will continue with this for a very long time.

They are constantly iterating and that is a good thing.

There is always room for improvement with any solution.

I have been working with Salesforce Commerce Cloud for approximately three years.

We are using the latest version.

Definitely, this is a stable solution. In terms of volume, and capability, it's very stable.

It is very stable. We started using it in a very small segment of our company and now we've expanded it. We have distributed it in geography.

First, we were using it only for the North American client base, and have now, expanded for global usage.

It's very scalable for us.

I haven't used technical support because I haven't required it.

From what I understand, it's pretty fast, and they have a 24 hour turnaround time policy that they follow. Any query is responded to within 24 hours.

Some of my team members have been in contact with technical support, but I have not personally.

I have used Marketo and HubSpot. There are many pre-existing filters, but they're not always useful.

There is a lot of filtration which makes it difficult to customize.

While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive.

Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable.

It is something that is not too off-the-shelf or too expensive, but the price could be better.

I am very satisfied with this solution. I don't need any changes in it for what I use. They may provide other features in the future that may be very helpful for me, but I have not thought about what I would like to see.

When you are first starting, you should go through all of the tutorials. When we look at the product or look at a tool, we realize that we use the basic aspects of it. You want to have a full understanding of how to customize it for your needs, and data analysis. It's very customizable, unless you don't know how to do it then it won't be utilized fully.

There are several tutorials available online to use, that will teach you how to use it, and to customize it for your usage and requirements.

Take the time to go through the tutorials beforehand.

I would rate Salesforce Commerce Cloud a nine out of ten.

• The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
• Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
• Reporting is very good.
• Up-sell ability is very good.
• Out of the box gave the basics and you build from there.

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

I have used it for a year.

I did not overly encounter any deployment issues with the platform.

You must tell Commerce Cloud that you are having sales/holidays (even Xmas), so this is not a scalable solution without intervention. When you raise a ticket in their support and tell them, though, it's problem-free, so it's a point to mention, not a huge obstacle.

As mentioned in the Stability Issue section, scalability must be requested.

Actually, their ticket system and help area is very good. You can find everything you need there.

Technical support is very good. You have a team of people ready to help and fix issues.

It's a big solution. Make sure you go through discovery thoroughly as it can be costly to redo bespoke work after (same with anything, though).

A vendor team implemented it.

I'd recommend having skills in-house or getting a technical PM as a sounding board, so you can challenge system integrators.

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.

eCommerce for consumer packaged goods sold direct to consumers, not via distributors.

I do not know as we are still in the implementation phase.

• Ability to quickly add content and manage products along with associated web content easily.  
• Not having to worry about maintaining one's own infrastructure. 

• Better access to code and customizability of the solution. 
• Multi-tenant infrastructure is a blessing and a curse.

The product is easy to use.

There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.

We have been using Salesforce Commerce Cloud for 18 months.

It is a stable product.

The product is suitable for large companies.

The technical support services team offers training and skill development programs. There is enough documentation available to resolve the queries. It is easier to communicate when we call them for support as they refer to the same documents.

Positive

The product is easy to implement, particularly for non-technical users.

The product is expensive.

Salesforce Commerce Cloud is the best option for enterprise customers. It has better CRM functionality and an ability to connect existing customer data with product catalogs than other products.

The product has entered the market at the right time. It helps us manage and procure customer data. I advise others to map out the differences between what the product offers and the requirements for their business use cases. They should train their resources in Salesforce to achieve the value of the solution offering.

I rate it an eight out of ten.

We use the solution to sell some products.

Salesforce Commerce Cloud is a good solution.

The connection with Marketing Cloud should be improved.

I have been using the solution for two months.

The solution is quite stable.

I rate the scalability a seven out of ten.

I am using the latest version of the solution. We are planning to continue using the solution in the future. I will recommend the solution as it is a part of Salesforce. Salesforce provides CRM, Commerce Cloud, Marketing Cloud, and CDC features. Overall, I rate the solution an eight out of ten.

We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads. It supports our entire sales cycle and forecasting.

Currently, we've got is a very small user base but we plan to increase usage in the future.We have a very small IT team who manage and maintain the system.

The conversion of opportunities and leads to accounts is one of the most valuable features.

The dashboards for this solution could be improved.

I have been using this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The initial setup is pretty straightforward. 

We completed the implementation in-house. 

The pricing is fairly reasonable. 

I would recommend this solution to others. 

I would rate this solution a seven out of ten.

The solution provides us all the information we need about sales and reports.

I do not know which version we are using. 

We use the solution for creating the pipeline and getting the learning process. We get reports, which helps us keep track of opportunities. 

I find the reports to be the solution's most valuable feature. 

The solution should have more and faster reporting, as well as better performance. 

We have been using Salesforce Commerce Cloud for the entire year. 

The solution is stable. 

The solution is easy to scale. 

I have never made use of technical support. 

The solution took several minutes to deploy. 

I feel the solution to be very good.

I rate it as a nine out of ten.