HCL Digital Commerce vs Salesforce Commerce Cloud comparison

HCLSoftware and Salesforce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while Salesforce is ranked #1 with an average rating of 8.3. HCLSoftware holds a 4.6% mindshare in P, compared to Salesforce’s 11.8% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

740 Views
740 Comparison Views

83% willing to recommend

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,114 Views
2,093 Comparison Views

89% willing to recommend

HCL Digital Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Salesforce Commerce Cloud compete in digital commerce. Salesforce Commerce Cloud often has the upper hand due to its robust features and high perceived value.

Features: HCL Digital Commerce offers a customizable architecture, comprehensive integration options, and powerful order management. Salesforce Commerce Cloud provides advanced AI-driven personalization, scalability, and improved multi-channel retail experiences.

Room for Improvement: HCL Digital Commerce could improve its deployment speed, user interface, and initial learning curve. Salesforce Commerce Cloud might benefit from better third-party system integration, more comprehensive built-in features, and enhanced out-of-the-box APIs.

Ease of Deployment and Customer Service: HCL Digital Commerce allows for extensive customization but may require longer deployment times. On the other hand, Salesforce Commerce Cloud’s cloud-based infrastructure is known for faster and more efficient deployment, along with more responsive customer service.

Pricing and ROI: HCL Digital Commerce is generally more cost-effective with lower startup costs appealing to budget-conscious businesses. Salesforce Commerce Cloud, despite higher costs, offers stronger ROI with its feature set and rapid deployment capabilities.

To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: September 2025).

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 4.6%, down from 5.1% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 11.8%, down from 15.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	11.8%
HCL Digital Commerce	4.6%
Other	83.6%

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"Has all the modules needed for an order management solution."

"I haven't faced any issues with the product's stability."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"There is a good community of developers for the platform."

"Ability to quickly add content and manage products along with associated web content easily."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"I find the reports to be the solution's most valuable feature."

"The ease of customization is valuable."

"The filters are very useful, and easy to customize. it's very easy to operate."

"The pipeline and lead management features are the most valuable."

More Salesforce Commerce Cloud pros

Cons

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Lacks option to purchase individual modules."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"The dashboards for this solution could be improved."

"Pricing is a disadvantage because it is expensive."

"It is similar to ATG, but some features can be exchanged between the 2."

"We would like more interaction from Salesforce about new versions."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"The solution is expensive."

"Being able to customize everything in general to our specific needs would be pretty awesome."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"There are no significant upfront license costs."

"The pricing is fairly reasonable."

"Salesforce is not a cheap solution."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The licensing works on a per-user basis."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The product is expensive."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Retailer

13%

Educational Organization

11%

Manufacturing Company

10%

Computer Software Company

15%

Manufacturing Company

11%

Financial Services Firm

10%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	10

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while differe...

See all answers

Comparisons

Adobe Commerce vs HCL Digital Commerce

Compared 29% of the time

SAP Commerce Cloud vs HCL Digital Commerce

Compared 27% of the time

Shopify vs HCL Digital Commerce

Compared 12% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 10% of the time

More HCL Digital Commerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 21% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 13% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 8% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

September 2025

Download HCL Digital Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

September 2025

Download Salesforce Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Demandware

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

September 2025

Free Report: HCL Digital Commerce vs. Salesforce Commerce Cloud

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