HCL Digital Commerce vs Salesforce Commerce Cloud comparison

HCLSoftware and Salesforce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #6 with an average rating of 6.0, while Salesforce is ranked #1 with an average rating of 8.3. HCLSoftware holds a 2.8% mindshare in P, compared to Salesforce’s 5.4% mindshare. Additionally, 87% of HCLSoftware users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

HCL Digital Commerce

Read 8 HCL Digital Commerce reviews

965 Views
965 Comparison Views

87% willing to recommend

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,654 Views
2,627 Comparison Views

90% willing to recommend

HCL Digital Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Salesforce Commerce Cloud compete in digital commerce. Salesforce Commerce Cloud often has the upper hand due to its robust features and high perceived value.

Features: HCL Digital Commerce offers a customizable architecture, comprehensive integration options, and powerful order management. Salesforce Commerce Cloud provides advanced AI-driven personalization, scalability, and improved multi-channel retail experiences.

Room for Improvement: HCL Digital Commerce could improve its deployment speed, user interface, and initial learning curve. Salesforce Commerce Cloud might benefit from better third-party system integration, more comprehensive built-in features, and enhanced out-of-the-box APIs.

Ease of Deployment and Customer Service: HCL Digital Commerce allows for extensive customization but may require longer deployment times. On the other hand, Salesforce Commerce Cloud’s cloud-based infrastructure is known for faster and more efficient deployment, along with more responsive customer service.

Pricing and ROI: HCL Digital Commerce is generally more cost-effective with lower startup costs appealing to budget-conscious businesses. Salesforce Commerce Cloud, despite higher costs, offers stronger ROI with its feature set and rapid deployment capabilities.

To learn more, read our detailed HCL Digital Commerce vs. Salesforce Commerce Cloud Report (Updated: March 2026).

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 2.8%, down from 6.0% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 5.4%, down from 16.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	5.4%
HCL Digital Commerce	2.8%
Other	91.8%

eCommerce Platforms

Featured Reviews

Nirav Patel

Software Engineer at a tech vendor with 1,001-5,000 employees

Unified complex B2B commerce has streamlined workflows and now supports faster global ordering

While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services. Additionally, an improvement in speed would be advantageous; for example, if orders could be processed within a minute instead of three to four minutes, we could boost selling time.Optimizing for sales productivity to minimize processing time while maximizing sales time would also be valuable. Regarding challenges, the complexity of the structure due to large product catalogs, complex pricing, multiple brands, and regional requirements does create challenges. Reducing these complexities through HCL Digital Commerce's features could streamline our operations, particularly regarding ERP, CRM, payments, security, performance, and scalability.

Read full review

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."

"Has all the modules needed for an order management solution."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"The product is easy to use."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"Ability to quickly add content and manage products along with associated web content easily."

"The filters are very useful, and easy to customize. it's very easy to operate."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The platform is capable of handling thousands of orders per hour and Demandware take care of the scalability and hosting infrastructure, so you do not have to worry about that."

"There is a good community of developers for the platform."

More Salesforce Commerce Cloud pros

Cons

"Lacks option to purchase individual modules."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."

"There is space to have better communication with other kinds of platforms."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"There is always room for improvement with any solution."

"Multi-tenant infrastructure is a blessing and a curse."

"The connection with Marketing Cloud should be improved."

"The solution is expensive."

"The solution should have more and faster reporting, as well as better performance."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"There are no significant upfront license costs."

"Salesforce is not a cheap solution."

"The licensing works on a per-user basis."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The pricing is fairly reasonable."

"I give the price of the solution a three out of ten."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Retailer

17%

Manufacturing Company

16%

Computer Software Company

11%

University

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

11%

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

Regarding pricing, setup costs, and licensing, while I am not entirely certain of the specifics, I know that the setup and licensing costs are relatively cheaper compared to other systems.

See all answers

What needs improvement with HCL Digital Commerce?

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 22% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 19% of the time

Shopify vs HCL Digital Commerce

Compared 15% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 13% of the time

Oracle iStore vs HCL Digital Commerce

Compared 7% of the time

More HCL Digital Commerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 21% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 18% of the time

Shopify vs Salesforce Commerce Cloud

Compared 15% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 6% of the time

Elastic Path vs Salesforce Commerce Cloud

Compared 2% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

March 2026

Download HCL Digital Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

February 2026

Download Salesforce Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Demandware

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

HCL Digital Commerce vs. Salesforce Commerce Cloud

March 2026

Free Report: HCL Digital Commerce vs. Salesforce Commerce Cloud

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