SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Why PeerSpot?

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.2, while SAP is ranked #4 with an average rating of 7.5. Salesforce holds a 3.8% mindshare in P, compared to SAP’s 4.5% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 75% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

4,772 Views
4,724 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 21 SAP Commerce Cloud reviews

4,517 Views
3,614 Comparison Views

75% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 1, 2026

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce platform market. Salesforce Commerce Cloud has an edge with its scalability and seamless integrations, while SAP Commerce Cloud offers comprehensive B2B capabilities and customization options.

Features: Salesforce Commerce Cloud provides robust scalability, seamless integration with other Salesforce products, and AI-driven insights for personalization. SAP Commerce Cloud stands out with its extensive B2B capabilities, strong customization, and wide integration options to adapt to complex business requirements.

Room for Improvement: Salesforce Commerce Cloud could enhance its B2B features, provide more advanced customization options, and improve cost-effectiveness for small businesses. SAP Commerce Cloud can work on simplifying its complex deployment processes, improve its learning curve for new users, and optimize its out-of-the-box integrations.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud's cloud-native architecture promotes a straightforward deployment process and is supported by strong customer service. SAP Commerce Cloud offers comprehensive customer support but often involves more complex deployment due to its flexible and customizable architecture.

Pricing and ROI: Salesforce Commerce Cloud presents lower initial costs and tends to deliver a quick ROI thanks to efficient processes. SAP Commerce Cloud, while potentially higher in setup costs, offers substantial long-term ROI by leveraging its extensive feature set and adaptability. The decision between the two may depend on prioritizing initial cost savings versus long-term potential returns.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: September 2026).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

September 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 3.8%, down from 12.4% compared to the previous year. The mindshare of SAP Commerce Cloud is 4.5%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	3.8%
SAP Commerce Cloud	4.5%
Other	91.7%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Read full review

Anton Karzhavin

Head Of Business Analysis at EffectiveSoft

Platform has supported global rollouts and has delivered faster, more reliable commerce journeys

In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Salesforce Commerce Cloud is highly scalable, allowing horizontal scaling with additional servers for expanded business regions."

"We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads."

"The data analysis that they provide to you is good."

"If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

More Salesforce Commerce Cloud pros

"The user interface can be customized."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"In one week, we can build a complete e-commerce solution."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"The tool supports multiple currencies."

"SAP Commerce Cloud enabled them to deliver features much faster and build more digital native experiences, which everyone is waiting for."

More SAP Commerce Cloud pros

Cons

"Demandware is strong across the board."

"There is always room for improvement with any solution."

"The dashboards for this solution could be improved."

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."

"What I don't like is the price. The solution is expensive."

"In terms of application performance, it could be a bit quicker."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"The stack needs to be improved; they need to start using more new technologies."

"The WCS management or content management is not that great."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The learning curve is high."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."

"The support team should improve the response time."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"Salesforce is not a cheap solution."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I give the price of the solution a three out of ten."

"There are no significant upfront license costs."

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is too high."

"The solution is expensive."

"This is an expensive solution."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The solution is very expensive in Turkey."

"I don't know the cost, but it can be expensive."

"The price is quite high."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Construction Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Manufacturing Company

11%

Construction Company

10%

Financial Services Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

What needs improvement with SAP Hybris Commerce?

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case for SAP Commerce Cloud involves playing multiple roles, most of which are similar to product owner or product manager, along with a consulting role when I work for EPAM. A specific...

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris. Many clients share discomfort with revenue-dep...

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 15% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 6% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 5% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 8% of the time

Shopify vs SAP Commerce Cloud

Compared 6% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 5% of the time

Virtustream xStream vs SAP Commerce Cloud

Compared 5% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

August 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

August 2026

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

September 2026

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

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