SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while SAP is ranked #4 with an average rating of 6.0. Salesforce holds a 5.2% mindshare in P, compared to SAP’s 6.1% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,393 Views
2,369 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,523 Views
2,119 Comparison Views

73% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 1, 2026

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce platform market. Salesforce Commerce Cloud has an edge with its scalability and seamless integrations, while SAP Commerce Cloud offers comprehensive B2B capabilities and customization options.

Features: Salesforce Commerce Cloud provides robust scalability, seamless integration with other Salesforce products, and AI-driven insights for personalization. SAP Commerce Cloud stands out with its extensive B2B capabilities, strong customization, and wide integration options to adapt to complex business requirements.

Room for Improvement: Salesforce Commerce Cloud could enhance its B2B features, provide more advanced customization options, and improve cost-effectiveness for small businesses. SAP Commerce Cloud can work on simplifying its complex deployment processes, improve its learning curve for new users, and optimize its out-of-the-box integrations.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud's cloud-native architecture promotes a straightforward deployment process and is supported by strong customer service. SAP Commerce Cloud offers comprehensive customer support but often involves more complex deployment due to its flexible and customizable architecture.

Pricing and ROI: Salesforce Commerce Cloud presents lower initial costs and tends to deliver a quick ROI thanks to efficient processes. SAP Commerce Cloud, while potentially higher in setup costs, offers substantial long-term ROI by leveraging its extensive feature set and adaptability. The decision between the two may depend on prioritizing initial cost savings versus long-term potential returns.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: February 2026).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

February 2026

Download the complete report

Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 5.2%, down from 16.2% compared to the previous year. The mindshare of SAP Commerce Cloud is 6.1%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	5.2%
SAP Commerce Cloud	6.1%
Other	88.7%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Read full review

MichelaBruna

Digital Design Manager at a manufacturing company with 5,001-10,000 employees

Improving User Experience with Effective Platform Integration

Based on my experience with SAP Commerce Cloud, I have thoughts regarding data analysis and analytics; I know they have this feature because I've never seen it. When I ask my colleagues about data, they say they don't have it, so I may need to inform them that SAP Commerce Cloud has such a feature because they never have data about the e-commerce currently. The multi-languages and multi-currency features in SAP Commerce Cloud are useful for us because we have it cross-country, with an e-commerce presence in the US and another in Europe. Based on my experience, working with SAP Commerce Cloud can be a bit complex, considering what my colleagues say, but I haven't had direct experience with this. I rate SAP Commerce Cloud five out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core."

"The pipeline and lead management features are the most valuable."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"I find the reports to be the solution's most valuable feature."

"The implementation team can customise the implementation to customer needs."

More Salesforce Commerce Cloud pros

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"The tool supports multiple currencies."

"Hybris offers a platform designed for speed."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

More SAP Commerce Cloud pros

Cons

"The solution is expensive."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"Pricing is a disadvantage because it is expensive."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"The back office of Salesforce could be more user-friendly."

"There is always room for improvement with any solution."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"Hybris is not currently using microservices."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"There are no significant upfront license costs."

"Salesforce is not a cheap solution."

"The pricing is fairly reasonable."

More Salesforce Commerce Cloud pricing and cost advice

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The solution is very expensive in Turkey."

"The solution is expensive."

"The price is quite high."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"I don't know the cost, but it can be expensive."

"The price is too high."

"This is an expensive solution."

See which vendors are best for you

Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.

See recommendations

881,733 professionals have used our research since 2012.

Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

12%

Retailer

Manufacturing Company

14%

Computer Software Company

10%

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

I don't know how to rate pricing for the product, as I'm not involved in that aspect.

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 21% of the time

Shopify vs Salesforce Commerce Cloud

Compared 15% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 7% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 7% of the time

Intershop vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 11% of the time

Shopify vs SAP Commerce Cloud

Compared 10% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 7% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

Sana Commerce vs SAP Commerce Cloud

Compared 4% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

January 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

January 2026

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

February 2026

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: February 2026.

DOWNLOAD NOW

881,733 professionals have used our research since 2012.

See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.

See our list of best eCommerce Platforms vendors.

We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.