SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Why PeerSpot?

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #2 with an average rating of 8.2, while SAP is ranked #4 with an average rating of 7.7. Salesforce holds a 4.1% mindshare in P, compared to SAP’s 4.8% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 76% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

5,343 Views
5,290 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 21 SAP Commerce Cloud reviews

5,258 Views
4,154 Comparison Views

76% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 1, 2026

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce platform market. Salesforce Commerce Cloud has an edge with its scalability and seamless integrations, while SAP Commerce Cloud offers comprehensive B2B capabilities and customization options.

Features: Salesforce Commerce Cloud provides robust scalability, seamless integration with other Salesforce products, and AI-driven insights for personalization. SAP Commerce Cloud stands out with its extensive B2B capabilities, strong customization, and wide integration options to adapt to complex business requirements.

Room for Improvement: Salesforce Commerce Cloud could enhance its B2B features, provide more advanced customization options, and improve cost-effectiveness for small businesses. SAP Commerce Cloud can work on simplifying its complex deployment processes, improve its learning curve for new users, and optimize its out-of-the-box integrations.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud's cloud-native architecture promotes a straightforward deployment process and is supported by strong customer service. SAP Commerce Cloud offers comprehensive customer support but often involves more complex deployment due to its flexible and customizable architecture.

Pricing and ROI: Salesforce Commerce Cloud presents lower initial costs and tends to deliver a quick ROI thanks to efficient processes. SAP Commerce Cloud, while potentially higher in setup costs, offers substantial long-term ROI by leveraging its extensive feature set and adaptability. The decision between the two may depend on prioritizing initial cost savings versus long-term potential returns.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: September 2026).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

September 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.1%, down from 9.8% compared to the previous year. The mindshare of SAP Commerce Cloud is 4.8%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.1%
SAP Commerce Cloud	4.8%
Other	91.1%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Anton Karzhavin

Head Of Business Analysis at EffectiveSoft

Platform has supported global rollouts and has delivered faster, more reliable commerce journeys

In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"The ease of customization is valuable."

"Ability to quickly add content and manage products along with associated web content easily."

"The pipeline and lead management features are the most valuable."

"I have found the list creation and dashboard customization features valuable."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The simplicity in which you can document and analyze the data you put in is really valuable."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

More Salesforce Commerce Cloud pros

"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."

"Through the ability to consolidate disparate knowledge repositories either through synchronous asynchronous, API batch, synchronization or other custom methods, I can disseminate as much or as little data through the widest variety of channels."

"With the click of few buttons with your mobile device or with your notebook or laptop you can purchase the products at your home."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"SAP Commerce Cloud enabled them to deliver features much faster and build more digital native experiences, which everyone is waiting for."

"We have found the B2B, B2C and D2C very valuable."

"In one week, we can build a complete e-commerce solution."

"Overall, a request time of two to three months is a very efficient time for creating the E-Commerce session to go live."

More SAP Commerce Cloud pros

Cons

"What I don't like is the price. The solution is expensive."

"We believe pricing is a disadvantage because it is expensive."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"There is always room for improvement with any solution."

"Demandware is strong across the board."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while different vendors and competitors have multiple themes to choose from when implementing an e-commerce portal, so this is one of the main pain points for me."

"The cloud services, the information security services, and the compliance support services."

More Salesforce Commerce Cloud cons

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exists."

"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."

"The learning curve is high."

"The product should be accessible to all types of customer, not just the big ones."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"Hybris is not currently using microservices."

"Since it comes as an overall package, the license cost is high, and you might or might not use the Solr integration, which allows breaking it based on the use cases to reduce some cost or burden on the companies purchasing the product."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"The product is expensive."

"The licensing works on a per-user basis."

"Salesforce is not a cheap solution."

"I give the price of the solution a three out of ten."

"There are no significant upfront license costs."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The pricing is fairly reasonable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

More Salesforce Commerce Cloud pricing and cost advice

"The solution is expensive."

"The price is quite high."

"The price is too high."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

"This is an expensive solution."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"I don't know the cost, but it can be expensive."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

10%

Outsourcing Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

What needs improvement with SAP Hybris Commerce?

To improve SAP Commerce Cloud, you can remove the monolith architecture to break it into microservices. Since it comes as an overall package, the license cost is high, and you might or might not us...

See all answers

What is your primary use case for SAP Hybris Commerce?

SAP Commerce Cloud was designed to create an e-commerce platform, specifically a shopping website. I have been working in the cart, checkout, and payments journey, using the accelerator storefront,...

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris. Many clients share discomfort with revenue-dep...

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 15% of the time

Shopify vs Salesforce Commerce Cloud

Compared 11% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 7% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 6% of the time

commercetools vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 8% of the time

Virtustream xStream vs SAP Commerce Cloud

Compared 6% of the time

Shopify vs SAP Commerce Cloud

Compared 6% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 5% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

October 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

October 2026

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

September 2026

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: September 2026.

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