SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while SAP is ranked #4 with an average rating of 6.0. Salesforce holds a 4.7% mindshare in P, compared to SAP’s 5.3% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

3,646 Views
3,610 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

3,334 Views
2,767 Comparison Views

73% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 1, 2026

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce platform market. Salesforce Commerce Cloud has an edge with its scalability and seamless integrations, while SAP Commerce Cloud offers comprehensive B2B capabilities and customization options.

Features: Salesforce Commerce Cloud provides robust scalability, seamless integration with other Salesforce products, and AI-driven insights for personalization. SAP Commerce Cloud stands out with its extensive B2B capabilities, strong customization, and wide integration options to adapt to complex business requirements.

Room for Improvement: Salesforce Commerce Cloud could enhance its B2B features, provide more advanced customization options, and improve cost-effectiveness for small businesses. SAP Commerce Cloud can work on simplifying its complex deployment processes, improve its learning curve for new users, and optimize its out-of-the-box integrations.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud's cloud-native architecture promotes a straightforward deployment process and is supported by strong customer service. SAP Commerce Cloud offers comprehensive customer support but often involves more complex deployment due to its flexible and customizable architecture.

Pricing and ROI: Salesforce Commerce Cloud presents lower initial costs and tends to deliver a quick ROI thanks to efficient processes. SAP Commerce Cloud, while potentially higher in setup costs, offers substantial long-term ROI by leveraging its extensive feature set and adaptability. The decision between the two may depend on prioritizing initial cost savings versus long-term potential returns.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: April 2026).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.7%, down from 15.6% compared to the previous year. The mindshare of SAP Commerce Cloud is 5.3%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.7%
SAP Commerce Cloud	5.3%
Other	90.0%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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MichelaBruna

Digital Design Manager at a manufacturing company with 5,001-10,000 employees

Improving User Experience with Effective Platform Integration

Based on my experience with SAP Commerce Cloud, I have thoughts regarding data analysis and analytics; I know they have this feature because I've never seen it. When I ask my colleagues about data, they say they don't have it, so I may need to inform them that SAP Commerce Cloud has such a feature because they never have data about the e-commerce currently. The multi-languages and multi-currency features in SAP Commerce Cloud are useful for us because we have it cross-country, with an e-commerce presence in the US and another in Europe. Based on my experience, working with SAP Commerce Cloud can be a bit complex, considering what my colleagues say, but I haven't had direct experience with this. I rate SAP Commerce Cloud five out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience."

"The pipeline and lead management features are the most valuable."

"We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads."

"For everything that we have used this solution for, we have had the best experience."

"The ease of customization is valuable and allows us to customize business process engines and set up data models efficiently."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"The implementation team can customise the implementation to customer needs."

More Salesforce Commerce Cloud pros

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"Overall, a request time of two to three months is a very efficient time for creating the E-Commerce session to go live."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"It's a good product in terms of scalability, functionality, and flexibility."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"All products reside in SAP and all other systems access and update their products and prices in one place, which reduces redundancy."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

More SAP Commerce Cloud pros

Cons

"The solution should have more and faster reporting, as well as better performance."

"The connection with Marketing Cloud should be improved."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"The back office of Salesforce could be more user-friendly."

"The solution should have more and faster reporting, as well as better performance."

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"The cloud services, the information security services, and the compliance support services."

More Salesforce Commerce Cloud cons

"The stack needs to be improved; they need to start using more new technologies."

"The support team should improve the response time."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"The stack needs to be improved; they need to start using more new technologies."

"They need to use microservices to make it more scalable, but it's acceptable for now."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"The product should be accessible to all types of customer, not just the big ones."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"There are no significant upfront license costs."

"The product is expensive."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"Salesforce is not a cheap solution."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

"The price is too high."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"I don't know the cost, but it can be expensive."

"The price is quite high."

"The solution is expensive."

"This is an expensive solution."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

10%

Construction Company

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

I don't know how to rate pricing for the product, as I'm not involved in that aspect.

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 18% of the time

Shopify vs Salesforce Commerce Cloud

Compared 14% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 5% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

Virid marketAgility vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 10% of the time

Shopify vs SAP Commerce Cloud

Compared 9% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 6% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

Ginesys vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

April 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

April 2026

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

April 2026

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: April 2026.

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