In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.
Digital Design Manager at a manufacturing company with 5,001-10,000 employees
Real User
Top 10
Jul 14, 2025
The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exists. When it comes to functionality in SAP Commerce Cloud, the basic functionalities are adequate, but if you need additional configuration of the products or different visualization, it's not easy to implement.
The support team should improve the response time. The solution must improve the UI of the customization screens. The customers must be able to change the screens easily. The function does not work properly. The tool must add some payment integration options to the standard platform. When we have to add any payments to the platform, we need to develop a custom platform. A business user should be able to add any payment method to the platform.
The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.
Managing Director at a tech services company with 51-200 employees
Real User
Feb 2, 2023
We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios.
The look and feel of the user experience could be improved. In the next release, I would like integration of eCommerce platforms with marketing solutions to be included.
The WCS management or content management is not that great. Every one and a half to two years, Hybris stops updating or supporting previous versions. This means that the end-customer has to update their version every time. SAP Hybris can work on the virtual commerce (VR) feature, which is new to the market.
SAP Hybris Developer at a retailer with 10,001+ employees
Real User
Apr 7, 2022
The price could be improved. It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento. It can be tricky to support other features that are inside customization.
Hybris Solution Architect at a consumer goods company with 10,001+ employees
Real User
Dec 22, 2021
In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved. There will be security involved in your payment gateway while you are paying. Creating a purchase order. There are many areas that can be improved in the front end - the look and feel performance wise. The entire life cycle right from logging into the particular eCommerce website until you check out, how soon I can complete this entire process? Those are the three areas. There are many areas one can improve. I think we have the latest Hybris version from 2000, Hybris nine, something like that. Whatever features SAP is releasing, we are evaluating how they will be beneficial to the customer. If it is beneficial, then we are implementing. Apart from that I don't see anything extra.
SAP Hybris Consultant at a tech services company with 1-10 employees
Real User
May 23, 2021
The stack needs to be improved; they need to start using more new technologies. Technically we're still using GSP tags and GSL which are old technologies. Now, SAP Hybris has a new project called Spartacus. So, it's getting better, but there is still room for improvement. Currently, they don't offer support for mobile applications. Most of the projects I work on are web projects. I have never worked on a project using SAP Hybris that had mobile applications.
Head of Business Consulting at a program development consultancy with 51-200 employees
Real User
Feb 25, 2021
Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.
Expert Technique & Solution Designer at Freelancer
Real User
Oct 26, 2020
Hybris is not currently using microservices. Technically, we can introduce microservices to deploy some aspects separately. Personally, I find that the Hybris code is not really clean, but that could be due to the fact that we don't always use 100% oriented objects. Hybris is constantly adding new features that are aligned with market needs. For this reason, feature-wise, I don't see anything that needs to be improved, currently.
SAP Hybris Consultant at a tech services company with 1-10 employees
Real User
Oct 25, 2020
SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web services. They have just started to work with the cloud, but they only support Microsoft Azure. If a client wants to use Amazon Web Services then they will not be able to. This is an area of improvement that they can work on. Especially now, with the cloud trending, everyone is talking about the cloud but SAP Hybris is not on it. Non-Hybris developers find it complicated to work with. To work on Hybris projects, you really need an example to work from, otherwise, it will be more difficult.
In terms of improvement? They have set up modules for marketing, financial, everything. I can say everything is an improvement because they keep changing their versions every six months depending on the niche of the business. They could include additional types of payment implementations. Right now they are just providing CyberSourse. They give you a framework and we customize it. The front and back-end are very tightly coupled in the framework right now. So now they're going to another open-source framework. They're writing their front-end part in Angular. So just the back-end and front-end thing will be coupled. That will make a lighter version.
The product should be accessible to all types of customer, not just the big ones. A public cloud solution of this software would open great possibilities.
SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the...
In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.
The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exists. When it comes to functionality in SAP Commerce Cloud, the basic functionalities are adequate, but if you need additional configuration of the products or different visualization, it's not easy to implement.
The learning curve is high.
The support team should improve the response time. The solution must improve the UI of the customization screens. The customers must be able to change the screens easily. The function does not work properly. The tool must add some payment integration options to the standard platform. When we have to add any payments to the platform, we need to develop a custom platform. A business user should be able to add any payment method to the platform.
SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user.
The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.
We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios.
The look and feel of the user experience could be improved. In the next release, I would like integration of eCommerce platforms with marketing solutions to be included.
The WCS management or content management is not that great. Every one and a half to two years, Hybris stops updating or supporting previous versions. This means that the end-customer has to update their version every time. SAP Hybris can work on the virtual commerce (VR) feature, which is new to the market.
The price could be improved. It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento. It can be tricky to support other features that are inside customization.
In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved. There will be security involved in your payment gateway while you are paying. Creating a purchase order. There are many areas that can be improved in the front end - the look and feel performance wise. The entire life cycle right from logging into the particular eCommerce website until you check out, how soon I can complete this entire process? Those are the three areas. There are many areas one can improve. I think we have the latest Hybris version from 2000, Hybris nine, something like that. Whatever features SAP is releasing, we are evaluating how they will be beneficial to the customer. If it is beneficial, then we are implementing. Apart from that I don't see anything extra.
The stack needs to be improved; they need to start using more new technologies. Technically we're still using GSP tags and GSL which are old technologies. Now, SAP Hybris has a new project called Spartacus. So, it's getting better, but there is still room for improvement. Currently, they don't offer support for mobile applications. Most of the projects I work on are web projects. I have never worked on a project using SAP Hybris that had mobile applications.
Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.
Hybris is not currently using microservices. Technically, we can introduce microservices to deploy some aspects separately. Personally, I find that the Hybris code is not really clean, but that could be due to the fact that we don't always use 100% oriented objects. Hybris is constantly adding new features that are aligned with market needs. For this reason, feature-wise, I don't see anything that needs to be improved, currently.
SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web services. They have just started to work with the cloud, but they only support Microsoft Azure. If a client wants to use Amazon Web Services then they will not be able to. This is an area of improvement that they can work on. Especially now, with the cloud trending, everyone is talking about the cloud but SAP Hybris is not on it. Non-Hybris developers find it complicated to work with. To work on Hybris projects, you really need an example to work from, otherwise, it will be more difficult.
In terms of improvement? They have set up modules for marketing, financial, everything. I can say everything is an improvement because they keep changing their versions every six months depending on the niche of the business. They could include additional types of payment implementations. Right now they are just providing CyberSourse. They give you a framework and we customize it. The front and back-end are very tightly coupled in the framework right now. So now they're going to another open-source framework. They're writing their front-end part in Angular. So just the back-end and front-end thing will be coupled. That will make a lighter version.
The product should be accessible to all types of customer, not just the big ones. A public cloud solution of this software would open great possibilities.