HCL Digital Commerce vs SAP Commerce Cloud comparison

HCLSoftware and SAP are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #6 with an average rating of 5.0, while SAP is ranked #4 with an average rating of 6.0. HCLSoftware holds a 3.2% mindshare in P, compared to SAP’s 6.4% mindshare. Additionally, 87% of HCLSoftware users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

HCL Digital Commerce

Read 8 HCL Digital Commerce reviews

850 Views
850 Comparison Views

87% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,387 Views
2,005 Comparison Views

73% willing to recommend

HCL Digital Commerce

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 28, 2025

HCL Digital Commerce and SAP Commerce Cloud are competing products in the digital commerce space. HCL Digital Commerce has the upper hand in pricing and customer support, while SAP Commerce Cloud excels in advanced features and scalability.

Features: HCL Digital Commerce is noted for its personalization capabilities, AI-driven recommendations, and robust analytics. SAP Commerce Cloud offers comprehensive scalability, omnichannel support, and extensive third-party integrations.

Room for Improvement: HCL Digital Commerce can improve in areas such as expanding its enterprise-level features, enhancing its user interface, and offering more industry-specific solutions. SAP Commerce Cloud could focus on simplifying its deployment process, improving ease of management for non-technical users, and reducing initial setup complexity.

Ease of Deployment and Customer Service: HCL Digital Commerce is known for straightforward deployment and responsive customer service. SAP Commerce Cloud's deployment is more complex but is supported by comprehensive materials and dedicated assistance.

Pricing and ROI: HCL Digital Commerce is considered cost-effective with a quick ROI, appealing to small and medium-sized businesses. SAP Commerce Cloud requires a higher initial investment but offers a significant ROI for larger enterprises.

To learn more, read our detailed HCL Digital Commerce vs. SAP Commerce Cloud Report (Updated: December 2025).

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 3.2%, down from 5.6% compared to the previous year. The mindshare of SAP Commerce Cloud is 6.4%, down from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
SAP Commerce Cloud	6.4%
HCL Digital Commerce	3.2%
Other	90.4%

eCommerce Platforms

Featured Reviews

Nirav Patel

Software Engineer at a tech vendor with 1,001-5,000 employees

Unified complex B2B commerce has streamlined workflows and now supports faster global ordering

While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services. Additionally, an improvement in speed would be advantageous; for example, if orders could be processed within a minute instead of three to four minutes, we could boost selling time.Optimizing for sales productivity to minimize processing time while maximizing sales time would also be valuable. Regarding challenges, the complexity of the structure due to large product catalogs, complex pricing, multiple brands, and regional requirements does create challenges. Reducing these complexities through HCL Digital Commerce's features could streamline our operations, particularly regarding ERP, CRM, payments, security, performance, and scalability.

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MichelaBruna

Digital Design Manager at a manufacturing company with 5,001-10,000 employees

Improving User Experience with Effective Platform Integration

Based on my experience with SAP Commerce Cloud, I have thoughts regarding data analysis and analytics; I know they have this feature because I've never seen it. When I ask my colleagues about data, they say they don't have it, so I may need to inform them that SAP Commerce Cloud has such a feature because they never have data about the e-commerce currently. The multi-languages and multi-currency features in SAP Commerce Cloud are useful for us because we have it cross-country, with an e-commerce presence in the US and another in Europe. Based on my experience, working with SAP Commerce Cloud can be a bit complex, considering what my colleagues say, but I haven't had direct experience with this. I rate SAP Commerce Cloud five out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"Has all the modules needed for an order management solution."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"The user interface can be customized."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"The tool supports multiple currencies."

"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"The tool has good performance."

More SAP Commerce Cloud pros

Cons

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"Lacks option to purchase individual modules."

"While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"A public cloud solution of this software would open great possibilities."

"The learning curve is high."

"The stack needs to be improved; they need to start using more new technologies."

"Hybris is not currently using microservices."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"I don't know the cost, but it can be expensive."

"The price is quite high."

"The solution is expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The price is too high."

"The solution is very expensive in Turkey."

"This is an expensive solution."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Retailer

17%

Manufacturing Company

15%

Computer Software Company

13%

University

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

I don't know how to rate pricing for the product, as I'm not involved in that aspect.

See all answers

Comparisons

Adobe Commerce vs HCL Digital Commerce

Compared 22% of the time

Shopify vs HCL Digital Commerce

Compared 15% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 14% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 11% of the time

Volusion e Commerce Solution vs HCL Digital Commerce

Compared 8% of the time

More HCL Digital Commerce Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 15% of the time

Shopify vs SAP Commerce Cloud

Compared 11% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 11% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

January 2026

Download HCL Digital Commerce product report

Buyer's Guide

SAP Commerce Cloud

January 2026

Download SAP Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

NHS 24

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

December 2025

Free Report: HCL Digital Commerce vs. SAP Commerce Cloud

Find out what your peers are saying about HCL Digital Commerce vs. SAP Commerce Cloud and other solutions. Updated: December 2025.

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