HCL Digital Commerce vs Shopify comparison

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HCL Digital Commerce

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Shopify compete in the e-commerce platform category. Shopify has the upper hand in features, pricing, and usability, while HCL Digital Commerce has strengths in support and integration.

Features: HCL Digital Commerce provides robust B2B capabilities, extensive customization options, and integration versatility, making it suitable for enterprises with complex needs. Shopify offers a comprehensive range of built-in e-commerce tools, themes, and apps, allowing for rapid setup and scalability, appealing particularly to small to medium-sized businesses.

Room for Improvement: HCL Digital Commerce could enhance its user interface for simpler deployment, broaden its scalability for smaller businesses, and reduce complexity in customization processes. Shopify might improve its enterprise-level integration capabilities, offer more advanced B2B features, and lower transaction fees for large-scale operations.

Ease of Deployment and Customer Service: Shopify is well-regarded for its streamlined deployment process and accessible customer support, providing a straightforward experience for users. HCL Digital Commerce, while offering strong customer support, may require a more intricate deployment due to its enterprise focus, making it less accessible for those seeking quick setups.

Pricing and ROI: HCL Digital Commerce involves a significant initial setup investment, leading to promising ROI for large-scale implementations. Shopify offers cost-effective options with tiered pricing plans, facilitating faster ROI for small to medium-sized businesses, making it an attractive choice for those seeking value for money.

To learn more, read our detailed HCL Digital Commerce vs. Shopify Report (Updated: December 2025).

HCL Digital Commerce vs. Shopify

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Shopify

Ranking in eCommerce Platforms

3rd

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 3.2%, down from 5.6% compared to the previous year. The mindshare of Shopify is 5.5%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Shopify	5.5%
HCL Digital Commerce	3.2%
Other	91.3%

eCommerce Platforms

Featured Reviews

Nirav Patel

Software Engineer at a tech vendor with 1,001-5,000 employees

Unified complex B2B commerce has streamlined workflows and now supports faster global ordering

While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services. Additionally, an improvement in speed would be advantageous; for example, if orders could be processed within a minute instead of three to four minutes, we could boost selling time.Optimizing for sales productivity to minimize processing time while maximizing sales time would also be valuable. Regarding challenges, the complexity of the structure due to large product catalogs, complex pricing, multiple brands, and regional requirements does create challenges. Reducing these complexities through HCL Digital Commerce's features could streamline our operations, particularly regarding ERP, CRM, payments, security, performance, and scalability.

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Alex Osmichenko

Chief Executive Officer at IT Monks Agency

Have managed to grow sales quickly but experience challenges with integration and commission

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."

"Has all the modules needed for an order management solution."

"I haven't faced any issues with the product's stability."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"It has a brilliant inventory system to help you manage your store."

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"Shopify is easy to start and has an intuitive onboarding process for customers."

"The most valuable feature is its strong SEO capabilities."

"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."

"I would absolutely recommend Shopify to others."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

More Shopify pros

Cons

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Lacks option to purchase individual modules."

"While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Many of our clients complain because it's costly and not an open-source."

"The order processing and saving of the changes for the product should have automatic functioning."

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."

"Shopify users pay a higher commission as they scale."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

More Shopify cons

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

"The tool's pricing depends on how big your online store is."

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Top Industries

By visitors reading reviews

Retailer

17%

Manufacturing Company

15%

Computer Software Company

13%

University

Financial Services Firm

12%

Media Company

11%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

Pricing with WooCommerce is cheaper, and even people without technical skills can navigate it easily.

What needs improvement with Shopify?

There are currently no areas that I find missing in Shopify. That's why I have been using it for many years.

SAP Commerce Cloud vs HCL Digital Commerce

Comparisons

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Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 14% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 11% of the time

Volusion e Commerce Solution vs HCL Digital Commerce

Compared 8% of the time

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Salesforce Commerce Cloud vs Shopify

Compared 15% of the time

SAP Commerce Cloud vs Shopify

Compared 14% of the time

Adobe Commerce vs Shopify

Compared 13% of the time

Oracle ATG vs Shopify

Compared 4% of the time

Zoho Commerce vs Shopify

Compared 4% of the time

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Product Reports

Download HCL Digital Commerce product report

HCL Digital Commerce

January 2026

Download Shopify product report

January 2026

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

No data available

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree