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reviewer2310306 - PeerSpot reviewer
Cyber Security Administrator at a manufacturing company with 51-200 employees
Real User
Mature, good integrations, and super helpful support
Pros and Cons
  • "The Microsoft integrations are most valuable right now."
  • "They can just continue adding more integrations with these big brands and software security products."

What is our primary use case?

We have been growing, but we are still a pretty small team. We have integrated it with our other software, and we are getting logs out of it. We go into threat hunting and do a deep watch. We go in there, see those logs, and make more sense of things. It has been a real help.

In terms of its deployment model, we have private companies. It is mostly on-prem, but each plant is a little bit different. Anything and everything that touches our corporate environment gets it.

How has it helped my organization?

For the most part, it gives us time to react by getting things off the network and getting that account locked down for a minute. We can let a member of our team take a look at it and move on from there instead of letting something fly under the radar and letting the incident take place or continue to happen. We can put the spotlight on the incident, make someone take a look at it, and then we can get going.

The integrations I have been working with work great. They do exactly as advertised, and they have been helping me with my threat hunting and seeing what is out there. There are always things lurking in the weeds that you just do not know about, so being able to have that correlation and more insights is always helpful.

Singularity Complete has helped free up our staff for other projects and tasks. It is a small team. I am more of a one-man SOC. A lot of the incidents either come through me or someone else on the team if I am not there for vigilance, so being able to dive down and get an issue resolved quickly is helpful. I can then go back to another incident. Usually, they come in batches, so being able to go to the next one or go back to working on a major project has helped a great bit.

Singularity Complete has not helped to reduce alerts. To my knowledge, it stayed about the same. We have fewer false positives, but there are some other ones that I would rather look into. They are more on the identity side. Now that we have Singularity Identity, I am intrigued by what we will see there in terms of weird logins and other things. Now that we have the integration set up, I will get some alerts from there to go track down.

Singularity Complete has helped reduce our organizational risk. When you get these new tools, you see everything that is wrong, and then you are like, "Oh, man," but at least we are seeing them and fixing them. In that sense, it has helped to reduce risks. I do not have the metrics, but we have been able to tackle some vulnerabilities and issues that have been big known ones.

Singularity Complete would help our organization save on its costs if we were not trying to expand so much. We are into manufacturing, and we grow a lot by mergers and acquisitions, so anywhere we can get security funding is a great point. It has helped us identify some things that we can do without. We can either reduce or eliminate those other tools and cascade down, so overall, it has reduced costs.

What is most valuable?

The Microsoft integrations are most valuable right now. One that I still have in the testing is putting user accounts into the high risk and letting our policies on that take place, and then have SentinelOne put it into network isolation as well until an incident is resolved.

What needs improvement?

There could be more integrations with more software. We have been looking at Palos and getting those put into the data lake. If there was a native integration for that, that would help a lot. They can just continue adding more integrations with these big brands and software security products. 

Buyer's Guide
SentinelOne Singularity Complete
September 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I have been with the company for two years, and it has been there since the time I have been there, so I can only say two years at most.

What do I think about the stability of the solution?

I would rate it a ten out of ten in terms of stability. It is great in terms of stability and agents working as long as you do your due diligence and you do not leave it there to run just like every other product. If you leave it there with no attendance, it is going to do what it does, but if you are in there, doing your due diligence and making sure things are set, it is great. Auto updates are something I know that was implemented. That has been super helpful, so if you are doing what you need to do, it is a ten out of ten.

What do I think about the scalability of the solution?

I would rate it a ten out of ten in terms of scalability, especially because we have Ranger deployed. If we need to or if we have a merger, we can get them to put SentinelOne on a couple of devices for us and give us creds so that we can deploy to the rest from there in case they cannot get us in the SCCM or whatever else they are using.

How are customer service and support?

Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith before Mitch was even part of our account. I have been working with Keith for a little bit, and he has been super insightful on different things that I did not know the tool could do or quicker ways to do things. Mitch has also been super helpful in getting us set up. 

We just bought Singularity Identity, and Keith, Mitch, and Paul have been there to give us those meetings on what we need. They really understand what our business is, and they look into our console to help us out at times as well. It has been great. I would rate their support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It was already in place when I joined the organization. We run Defender as well. It is like a dual-stack. We have E5 for other reasons, and we use it because it is already there, but our team has gone for SentinelOne. We have had other people, especially the research teams, who want to use their own agent, but we are so comfortable with SentinelOne's abilities and what we have set up to keep us secure that we have looked away from those other SIEMs who want their agent. We have looked away from other software in the realm of MDR that may not work with SentinelOne. It is a staple piece for us that would be a hard buy to remove.

What other advice do I have?

It works great. One thing I wish I had done more in college is hands-on with EDR agents. I went to Purdue for the cybersecurity network engineering major. They had classes and labs for forensics, but one thing we did not get too much hands-on was EDR. I believe they lived in the world of Microsoft for their operations there. Since I have been working here, Singularity Complete has been a great product. We are expanding. We have gone into these other modules and platforms, and we have always had a great experience.

It is a mature solution. It has been here longer than ten years. I graduated from college in 2021 and from high school in 2017. It has been around longer than I have known cyber practices. It is a good one. Always do your research and compare, but it is definitely a top one. I believe it is up there on the Gartner's Quadrants as well. It is up there for a reason.

We will use it more as we get more tools and integrate it. Currently, some of the things are still in beta. I am not leveraging it to its full capability because things are either in testing or we are looking at the software that is going to be connected. From what I have seen and based on the demos and how the beta is going, I have to give it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager of Information Security at a recreational facilities/services company with 1,001-5,000 employees
Real User
Reduces alerts, offers deep visibility, and saves time
Pros and Cons
  • "The deep visibility is really important for us. With it, we can really look deep into some of the incidents."
  • "We did use the Ranger functionality. However, there was some scanning going on and it caused a lot of noise, so we had to disable it."

What is our primary use case?

We use it at our enterprise to protect all of our endpoints. We needed an EDR tool, and this product was one of the top options that we looked at at the time.

How has it helped my organization?

We definitely get a lot more insights into incidents. When we get an alert, we can go a lot deeper into the information and investigate.

What is most valuable?

The deep visibility is really important for us. With it, we can really look deep into some of the incidents.

Singularity's interoperability with other SentinelOne is okay. It does an okay job. We can tie it into some of our other tools. 

The solution's ability to ingest and correlate across our security solutions is okay. We can tie it into messaging solutions so that we can get alerts directly rather than logging into the console. 

It reduces alerts. There are not a lot fewer false positives. I'm not sure the percentage it has reduced, however in comparison to before, it is definitely less. 

The product does save a lot of time and we are able to get to tasks and respond quicker. It's helped reduce our mean time to respond.

It's helped us save costs in some areas. It would be based on hours saved. While the solution itself is a little more expensive, operationally, it helps us reduce costs. 

What needs improvement?

We did use the Ranger functionality. However, there was some scanning going on and it caused a lot of noise, so we had to disable it.

The remote console is currently an add-on. Having the remote console without having to pay a huge fee would be ideal. They could reduce the cost a lot.

There was an issue a few months ago where the agent kept getting shut off, however, now there's a newer agent and that's not happening anymore. 

For how long have I used the solution?

I've used the solution for almost two years now. 

What do I think about the stability of the solution?

The stability has gotten better and better over the last two years.

What do I think about the scalability of the solution?

The solution is deployed across 2,000 machines in four properties. 

It can scale well. We keep deploying it further and it works. 

How are customer service and support?

Technical support does a good job. I've never had to work with support a ton. They do a decent job. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had previously used a few solutions, including FireEye and Endgame. We left Endgame when they got bought out shortly after we bought them and it felt stagnant. 

How was the initial setup?

The deployment was pretty straightforward. We deployed it originally in a reduced state until we had an outline for a majority of machines when we could protect the environment better. 

We had two or three staff members who handled the deployment. 

There is some maintenance required. We do have to monitor and fix agents and occasionally update the product. There are two to three people who perform occasional maintenance duties. 

What about the implementation team?

We set up the product ourselves. 

What was our ROI?

We have witnessed an ROI, although I can't speak to the exact number or percentage. 

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on the pricing. 

Which other solutions did I evaluate?

We did evaluate other options. We looked into CrowdStrike and SentinelOne and maybe one other option, however, it wasn't considered very long. We demoed CrowdStrike and went with SentinelOne as it was more user-friendly and had a better flow. CrowdStrike felt thrown together and was hard to navigate. 

What other advice do I have?

SentinelOne's ability to be innovative is good. They've done a good job. Over the last two years, the product has continued to improve, change, and add valuable features. 

The quality of the product is good. It feels mature and is well-developed. I don't have any concerns with its technology. 

They are a good strategic security partner. They are a growing company and one of the leading EDR tools in the space. 

I'd rate the solution nine out of ten. I would recommend it to others. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
SentinelOne Singularity Complete
September 2025
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Salman Aziz - PeerSpot reviewer
Security Architect at a retailer with 1,001-5,000 employees
Real User
Indicators of compromise, such as hash files, IP addresses, and domain names are blocked for all endpoints with one click
Pros and Cons
  • "It is purely cloud-based, meaning you don't need to have something installed, such as a server on-prem. You have cloud management and can access it from anywhere, with integration with SSO, with one click. It's also very lightweight."
  • "Since SentinelOne Hologram was an Attivo Networks product acquired by Microsoft, I have to install a different agent on endpoints for that product. It would be better if the same SentinelOne agent could be used for both the EDR and deception technology."

What is our primary use case?

Initially, we had only detection and response on each endpoint where we installed the agent. Now, we are expanding from detection and response to action. For example, if it finds something on the endpoint, it will not only detect and report it, but it will also respond and block it or isolate the endpoint.

It's all about protecting our endpoints and devices, including servers, Windows and Mac machines, whether laptops or desktops.

How has it helped my organization?

As a security guy, I don't need to have a VMware or Windows expert help me deploy this environment because it's purely cloud-based.

We had Trend Micro with an on-prem server from which we were pushing updates on a daily basis. We have connectivity between our head office and regional offices, but if that connection was overutilized, those updates would not be pushed in a timely manner. Now we don't have that issue. A laptop, for example, just pulls the updates automatically, and they don't need to come through a congested connection.

Overall, it has reduced our risk by 50 to 60 percent.

What is most valuable?

It is purely cloud-based, meaning you don't need to have something installed, such as a server on-prem. You have cloud management and can access it from anywhere, with integration with SSO, with one click. It's also very lightweight. It provides granular control as it is cloud-based, and there is no on-prem hardware or software to manage.

It protects against malware, suspicious activities, and suspicious people on the endpoint itself. The endpoint can be a user machine, a server, or an IoT device.

Another feature I like is that when there are indicators of compromise, such as hash files, IP addresses, or domain names, you can add them straight away with one click, and, boom, everyone will have them blocked right away.

The detection is very good and very fast. Once we install it, files or malicious software that are installed on the system are quarantined or deleted right away. The response is also fast.

We have many old machines with outdated software that have been compromised, with malicious software installed on them. It detects all these issues, including that the software is not updated and that they have all these malicious files. It helps us identify those endpoints. All those machines are sent to be upgraded and to have things removed or installed—whatever actions are needed. And for servers that are running software for the business and that can't be upgraded on-the-fly, isolated, or shut down right away, we create an isolated network for them and give access only to the particular users who need them.

What needs improvement?

Since SentinelOne Hologram was an Attivo Networks product acquired by Microsoft, I have to install a different agent on endpoints for that product. It would be better if the same SentinelOne agent could be used for both the EDR and deception technology. I don't want to have to install an additional agent on all 5,000 of our endpoints. If the SentinelOne EDR agent could be used for both Hologram and SentinelOne, that would be ideal.

For how long have I used the solution?

It's been a year since we started using this product. We recently extended it to XDR for instant response. We have expanded with SentinelOne EDR.

What do I think about the stability of the solution?

It is very stable. So far, we haven't faced an issue.

What do I think about the scalability of the solution?

The scalability is a nine out of 10.

How are customer service and support?

The support is excellent.

As a strategic security partner they are a nine out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We tried CrowdStrike. The issue with it was that it was not compatible with older iOS and Windows OSes. We have some old servers in our data center that are now undergoing a migration process. On top of that, we have some Windows machines that are running on Windows 8, and it did not support them. We had to switch to SentinelOne since it supports those clients. CrowdStrike is also a very expensive solution.

Trend Micro is not smart; sometimes it's unable to detect malicious files.

SentinelOne is faster. It scans and detects issues and vulnerabilities on endpoints in real time. That's the main thing you look for when it comes to EDR.

How was the initial setup?

The initial deployment was straightforward and simple for us. We just needed to install the agent on the end-user machines, open communication to their cloud URLs through our firewalls, and do some initial configuration on the console with help from their team.

We have a hybrid structure, not only on-prem. We have services running in the cloud as well as on-prem. We have multiple locations across regions and in different countries.

It's not difficult to maintain since it's purely on the cloud. If there are updates, they notify us. That is the maintenance activity. They update our services. Once all the environments move to the cloud, we won't need to worry about maintenance anymore. It depends on the vendor; there's nothing much to do on our end. They push any end-user updates, or they make them available to us and we push them out from the console.

What about the implementation team?

It was not done in-house. We worked directly with SentinelOne support. They provided trial versions for two to three months and assigned SentinelOne engineers to help deploy it on some machines as a PoC. There were three or four people involved in total, including their engineers. After that PoC we bought the product.

What other advice do I have?

We have a SOC solution as well, and we are trying to integrate playbooks. With the SIEM solution, we are able to run multiple playbooks without issues. Using our proxy gateway and detection technology, we have pretty good options to create playbooks without any hard configuration.

The quality and maturity of the solution are excellent. I would recommend SentinelOne.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Suresh KannanP - PeerSpot reviewer
Cloud Security Practice Head at Tech Mahindra Limited
Real User
It's a complete solution that detects threats in near real time, but it produces many false positives
Pros and Cons
  • "SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that."
  • "Managing the alerts is a challenge. Singularity generates a lot of alerts and false positives."

What is our primary use case?

SentinelOne Singularity is our endpoint protection solution. It protects our endpoints against malware. It's integrated with our centralized log management solutions. 

How has it helped my organization?

SentinelOne is helpful from an endpoint security perspective because it's a consolidated solution. We don't need any other product. SentinelOne has reduced our detection time significantly. 

We can detect suspicious behavior in near real-time. It isn't 100 percent, but I would say 99 percent of the time, it detects threats almost instantly and notifies us. The solution has reduced our risks from an endpoint perspective by about 20 percent. 

What is most valuable?

SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that. 

What needs improvement?

Managing the alerts is a challenge. Singularity generates a lot of alerts and false positives. While it speeds up our detection time, it takes us longer to respond because we have to do a follow-up analysis to weed out the false positives. A lot of time goes into determining whether it's a genuine threat. 

For how long have I used the solution?

I have used SentinelOne Singularity for a year or so.

What do I think about the stability of the solution?

SentinelOne Singularity is a stable product.

What do I think about the scalability of the solution?

Singularity is scalable. We haven't had any issues so far. We have no plans to increase usage right now. If the number of users increases, we'll look at it. 

How are customer service and support?

I rate SentinelOne support seven out of 10. The response isn't fast enough. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Symantec antivirus but switched to SentinelOne for its EDR features. 

How was the initial setup?

Deploying SentinelOne is straightforward. Rolling out agents across the endpoints takes time, but that's because of our company's internal procedures. We can start using it once the agents are deployed across all the systems. It took around three months or so. 

What was our ROI?

We see a return in the form of increased endpoint security, but we aren't seeing cost savings or reducing the number of personnel. In fact, we need to increase resources on the SOC side because they are handling so many alerts. However, we get better visibility from the console compared to a traditional antivirus solution. 

What's my experience with pricing, setup cost, and licensing?

I rate Singularity Complete four out of 10 for affordability. SentinelOne costs more than traditional antivirus solutions, but we get more out of it. It hasn't saved us any money, but it's an EDR solution, so we get a lot of value from it. 

Which other solutions did I evaluate?

We also looked at CrowdStrike. The decision ultimately came down to cost. SentinelOne was the cheaper option. 

What other advice do I have?

I rate SentinelOne Singularity Complete seven out of 10. It's a comprehensive, innovative solution that covers many of the network features and core antivirus functionality. It's a solid solution from a coverage perspective. The only thing that needs improvement is the false positive rate. If SentinelOne can address that, it would be excellent. My advice to new users is to have a team of people trained to use and manage the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Assistant Manager at airtel
Real User
Easy to deploy with good reporting and good rollback features
Pros and Cons
  • "The reporting part is awesome."
  • "Email security should also integrate with it to get more visibility on it."

What is our primary use case?

It is used in my customer's companies. It handles incident management, firewall implementation, and device control.

What is most valuable?

The most valuable feature is the rollback. 

Remediation is great. 

The ranger feature for work devices is most useful.

The reporting part is awesome.

It is easy to deploy the product. 

What needs improvement?

It should not limit itself to EDR. I need some other solutions to integrate into it. It should give us more visibility by integrating other solutions with it.

I want some other solutions like email security. Email security should also integrate with it to get more visibility on it.

Agent upgrades might cause some issues. Most of the time, an agent gets removed after it is not communicating with the server. After every three months, it will get automatically removed. That might cause an issue.

The solution is expensive. It is costlier than Trend Micro and Palo Alto XDR.

For how long have I used the solution?

I've used the solution for around six months.

What do I think about the stability of the solution?

The solution is stable. We've found the performance to be good. It's light. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We have 1500 users on the solution right now. It is pretty scalable. 

How are customer service and support?

With technical support, I've got an immediate response, and when I log a ticket, I get good assistance. 

Which solution did I use previously and why did I switch?

I had worked on Palo Alto XDR as well. However, the remediation is not so good. There is no option with the rollback as well. That might cause data loss during a ransomware attack.

I'm also aware of the Trend Micro solution. 

How was the initial setup?

It's easy to set up and has a very lightweight agent. It's very easy to deploy.

The time it takes to deploy all depends upon the number of uses, the number of clients, which machines are there, et cetera. In the Ranger, you have options. If you have advanced features for deployment, Ranger deployment, it is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit pricey and they should look at the costs involved. You have to pay extra for certain features, such as the Ranger feature. Everything should be included in the subscription. 

What other advice do I have?

We are partners. 

It's a good solution as compared to others. In terms of MML features, it is fine.

I'd rate it eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Brian Fulmer - PeerSpot reviewer
IT Manager at American Incorporated
Real User
The MDR service is convenient for a small team like ours
Pros and Cons
  • "SentinelOne's managed detection response service Vigilance Respond is convenient for companies like ours with small IT teams. If something happens on the weekend, SentinelOne steps in and resolves the issue. It's a false positive 97% of the time, but at least they're resolved instead of hanging around for us to find on Monday."
  • "Managing the false positives creates additional management overhead. The behavioral analysis engine might misinterpret real user behavior as malware. For example, a drafter was cleaning up a Revit folder and deleting 4,000 files. That looks like ransomware. The SentinelOne agent kicked his computer off the network."

What is our primary use case?

We're a construction company using SentinelOne for endpoint security with endpoint detection and response. SentinelOne covers all of our endpoints and servers. It protects everyone across the company, even those not actively using an AV.

How has it helped my organization?

SentinelOne's managed detection response service Vigilance Respond is convenient for companies like ours with small IT teams. If something happens on the weekend, SentinelOne steps in and resolves the issue. It's a false positive 97% of the time, but at least they're resolved instead of hanging around for us to find on Monday.

We have the Ranger feature for network scans, allowing us to pick up any new devices that show up on a network. That was especially useful for us when we shifted to working from home.

If two or more agents are in a remote network, they will scan the network and give you an inventory of the MAC addresses and device types they see. This is handy when you have a small office or someone working from home. We do not allow employees to bring their own devices, but people are plugging their company computers into their home network, exposing them to risks. The ability to report on connections in remote networks is handy.

What is most valuable?

SentinelOne's machine learning engine is purely behavioral. The engine will shut down anything that's bad, isolate the system from the network, and alert everyone. We had tremendous success with CylancePROTECT for over five years. Zero successful attacks. In 18 months in with SentinelOne, we've seen the same lack of drama. No endpoints have been compromised to the degree that it has negatively impacted our network.

What needs improvement?

Managing the false positives creates additional management overhead. The behavioral analysis engine might misinterpret real user behavior as malware. For example, a drafter was cleaning up a Revit folder and deleting 4,000 files. That looks like ransomware. The SentinelOne agent kicked his computer off the network.

We interrupted that process and then isolated his computer and the file server. It was somewhat disruptive in the middle of the day. At the same time, it was a perfect simulation of what ransomware would do, so it was reassuring that SentinelOne stepped up and said, "Nope!" 

It was not a malicious process running that was detected. It was simply behavior he shouldn't have done. Now, our drafters know to co my team when they're going to do some file cleanup. The false positives are just inherent in just the large amount of poorly written software that's out there. Any competent antivirus is going to have a behavioral, heuristic engine looking at what's actually being done.

It might be something bad done by the software you use. We used a machine learning engine for five years. The Wire Hauser Corporation builds subpar software because they're supposed to be building lumber products. It triggered a false positive, that's about the only negative for any modern AV is just false positives.

In the future, I would like to see SentinelOne implement integrated patch management. It would be great to manage endpoint patching through SentinelOne. We're on our third patch manager in three years because they are lackluster. It would be nice to have a new patch management tool.

For how long have I used the solution?

I have been using Sentinel One for about a year and a half.

What do I think about the stability of the solution?

SentinelOne is stable and constantly improving. Today I did a demo of a new acquisition they made for Active Directory. Ranger is the product that scans networks. This is a new product from a company they bought.

They do automated scans of your Active Directory infrastructure to identify fixable problems and anyone trying to take advantage of the unfixable problems. They're improving their core product while adding new functionality and products that I'm interested in.

What do I think about the scalability of the solution?

SentinelOne is highly scalable. I know folks with 10 times the number of endpoints we have, and they're pleased with it. One fellow I know has 4,000 endpoints under management.

How are customer service and support?

I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can only think of one other vendor that possibly has better tech support, but the vast majority of software companies have sub-par tech support. Little goes wrong, but get a quick turnaround time when something comes up. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using CylancePROTECT, one of the early innovators in machine learning next-gen AV. Then they added on an EDR component called  CylanceOPTICS. CylancePROTECT was an outstanding product for us. It was extremely low overhead and highly efficient. It crushed it in the proof of concept and did an excellent job for us.

Blackberry acquired the solution in 2019, the last year of our three-year agreement. It was awful. Development essentially stopped. All of the intelligent people started leaving. I found out that some went to SentinelOne. It was clear my worst fears were realized: that Blackberry was going to screw up yet another good thing.

How was the initial setup?

I had prior experience with this kind of antivirus, so I thought setting up SentinelOne was very straightforward. We stood up three different products in the course of 60 days to do this test. I didn't think there was anything unusual or unexpected about setting it up. It's perfectly understandable if you know what you're doing.

We have automated tools for deploying software. The biggest problem was getting the old endpoint solution off and the new endpoint solution parked on top of it. We had a 30-day window to get it all done for 250 endpoints.

My IT group has four people, including me, but it's not hard to manage or deploy. It fits right within our normal imaging endpoints, so it's super-low overhead.

What about the implementation team?

We did the deployment in-house. I'm paranoid. I wouldn't let anybody touch our security software.

What's my experience with pricing, setup cost, and licensing?

We pay $30,000 a year for 275 endpoints. We're growing, so I plan to buy another 75 endpoints. There is still a year and a half left in my three-year subscription, so I'm going to increase my endpoint count by 30 percent.

I'm buying midterm. We're a little over our licensing right now—less than 10%—but we'll correct our device count and plan for future growth. We pay for additional managed detection and Ranger network scanning.

Which other solutions did I evaluate?

We started doing proofs of concept for a short list of candidates in October 2020 when things calmed down a little bit. In addition to SentinelOne, we were looking at Sophos Intercept X, and CrowdStrike Falcon, which I assumed would win the bake-off. I had every expectation that Falcon was going to be our new endpoint. SentinelOne was kind of a startup. CrowdStrike Falcon was number three. Our second choice would've been Sophos Intercept X.

We left behind traditional AVs like Symantec and Norton Antivirus in 2016. It's awful stuff. We would've been good with Intercept X or Falcon, but SentinelOne has just proven to be the right choice for what we're doing. I hope they don't get bought.

What other advice do I have?

I rate SentinelOne 10. It's an excellent next-gen AV with none of the signature-update nonsense. It'll kill anything that does something bad, which sometimes is an Adobe product, etc. False positives are expected in that situation, but it's not a problem.

If you're considering SentinelOne, devote time, money, and staff to a thorough proof of concept. If you don't test your use cases, You will regret it. Just assume it's going to be an exit project to do an endpoint security selection. Ignore Gartner's and the press. Don't pay attention to the big analysts. Read the peer reviews and the community feedback. 

Do the heavy lifting with a proof of concept. If you think you're spending too much time on it, you're probably not spending enough. It's so important. Treat picking a product like you would any other big project.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2280609 - PeerSpot reviewer
Executive Director of Information Security and Compliance at a pharma/biotech company with 51-200 employees
Real User
Multi-feature, easier to use, flexible, and provides excellent technical support
Pros and Cons
  • "SentinelOne Singularity Complete, together with SentinelOne Vigilance, is an EDR tool with capabilities such as these, which I found valuable: the dashboard that shows you all the information and the power to either manually or automatically quarantine issues or threats in the environment."
  • "In terms of areas for improvement in SentinelOne Singularity Complete, it needs to give more straightforward directions or communication about detection or what has been detected."

What is our primary use case?

My company leverages SentinelOne Vigilance and SentinelOne Singularity Complete for managed SOC.

What is most valuable?

SentinelOne Singularity Complete, together with SentinelOne Vigilance, is an EDR tool, with capabilities such as these, which I found valuable: the dashboard that shows you all the information and the power to either manually or automatically quarantine issues or threats in the environment.

SentinelOne Vigilance is one of the feature sets of SentinelOne Singularity Complete as a whole, and my company found SentinelOne Singularity Complete a little bit easier to use and flexible; plus, it had several feature sets.

What needs improvement?

I've not been using SentinelOne Singularity Complete for a long time to have a lot of feedback on its areas for improvement, as my team is still learning the tool, but what comes to mind is the need for it to give more straightforward directions or communication about detection or what has been detected.

For how long have I used the solution?

We officially deployed SentinelOne Singularity Complete, including its feature set SentinelOne Vigilance, about three months ago.

What do I think about the stability of the solution?

SentinelOne Singularity Complete has been very stable, so it's an eight out of ten for me, stability-wise.

What do I think about the scalability of the solution?

SentinelOne Singularity Complete is a scalable solution, which is one of the reasons why my company uses it.

How are customer service and support?

I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication. Support is nine out of ten for me.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Atos as our SIEM tool and wanted to replace it with a newer technology, so we're now using SentinelOne Singularity Complete.

How was the initial setup?

I'm involved in deploying SentinelOne Singularity Complete, and I found the process straightforward. My company is still going through with the deployment because of the ninety-day deployment model.

What about the implementation team?

I have people in my team assisting with SentinelOne Singularity Complete implementation.

What was our ROI?

I've seen ROI from SentinelOne Singularity Complete within a month after deploying the solution, mainly after my company started getting different alerts, which I was happy about.

What's my experience with pricing, setup cost, and licensing?

I found the pricing for SentinelOne Singularity Complete reasonable, which is one of the reasons my company went with it.

What other advice do I have?

SentinelOne Singularity Complete requires just a little bit of maintenance, as my team has to update agents and do some finetuning, but not too much.

My rating for SentinelOne Singularity Complete as a solution is eight out of ten.

My advice to people looking into using SentinelOne Singularity Complete is to ask for sample reports and processes to understand how SentinelOne would let you do it.

The company I work with is a SentinelOne customer.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2278869 - PeerSpot reviewer
CISO at a computer software company with 5,001-10,000 employees
Real User
Good integration with third parties, reduces alerts and reduces mean time to respond
Pros and Cons
  • "It's a plug-and-play solution that works well with other out of box integrations that we have."
  • "There aren't enough reporting capabilities for decision-makers."

What is our primary use case?

We use the solution as an EDR tool. We focus specifically on Linux components and a Linux environment.

What is most valuable?

The threat detection and visibility as well as the migration of the data to our SIM instance has been useful. Doing automation workflows has been excellent.

They have fairly decent integration with third-party tools within their own stack. They have very strong integration with CrowdStrike and Microsoft Defender. They also have connections for Palo Alto Networks and all the tools that we leverage across the firm. These are API connectors, so they are plug-and-play. The login session coordination piece is also fairly robust, which is done with Splunk on the same side.

It's a plug-and-play solution that works well with other out of box integrations that we have. We can move the data from the solution into third-party tools.

It helped us to reduce our alerts. On the the Linux kernel side, we have quite a few different versions of Linux, and hence the alerts that we used to get earlier were a lot more. They are significantly less since they're now managed and controlled through the Singularity platform.

Our mean time to detect has been reduced significantly. We've saved maybe thirty minutes to an hour. Our mean time to respond is a bit better by a few minutes.

What needs improvement?

The reports for the executives who are the decision makers should be better. That would help with product renewal and adding new modules. There aren't enough reporting capabilities for decision-makers. 

For how long have I used the solution?

I've used the solution for just under a year. 

What do I think about the stability of the solution?

We have not noted any crashing or lagging issues. 

How are customer service and support?

They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has been pretty good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have CrowdStrike as an EDR tool for Windows, and CrowdStrike did not really support our Linux kernels. That's when I did an evaluation with different vendors, and Singularity was able to support our Linux kernels.

How was the initial setup?

I was involved in the deployment. It was a straightforward deployment. We had six people handling the deployment. 

We have not had a need for maintenance just yet. 

What about the implementation team?

We used our own internal IT team for the implementation. 

What's my experience with pricing, setup cost, and licensing?

The product's pricing is at par with what you see among major competitors. It's higher than McAfee, yet cheaper than CrowdStrike. 

What other advice do I have?

It allows us to be innovative. It's fairly robust and one of the main leaders in the space. It's a pretty strong offering compared to others in the market. It is a quality product. 

It's important to test it first to see if the solution works well for your firm. I'd advise people to validate and test it out thoroughly. Bringing in a solution is not that difficult, however, ripping and replacing a solution is hard, so you want to avoid regretting any decisions. 

The solution is a helpful strategic security partner. 

I'd rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros sharing their opinions.