SentinelOne Singularity Complete Reviews

There are four use cases:

1. Endpoint visibility.
2. Endpoint protection, which includes detection, protection, and error response. We use this for protection endpoints as well.
3. Provides historical loss of any events or changes in files that may have happened in the last 90 days.
4. Threat hunting, which we use to troubleshoot applications.

There are different versions. The SaaS portal has a different version. The agents for each operating system have a different version. For the SaaS platform, we are on the current release. For the agents, we are one behind the current GA release.

We have another tool for network analysis. Last night, it detected some suspicious network activity for a machine that was making an outbound action to a spacious external entity. So, it raised an alert. Other than being a network tool, it couldn't provide any information as to why it suddenly started doing this. As far as response and running through our playbook, the first steps were for the SOC to go and reach out to our engineering teams to see if any users caused what happened. That took them almost until the end of the day. Finally, they came back, and said, "There is nothing that we can see." Then, I went into SentinelOne, spending about 15 minutes, and was able to determine exactly:

• What process caused the activity.
• The reason for it. 
• The user.
• The command line running that caused it.
• What addresses it tried to communicate out, since the network tool wasn't able to capture all the IP addresses. 

We were able to determine it was a process that one of our engineers had set up and forgot about. It took us almost an entire day for the SOC to get a response from a person on that. Whereas, we were able to get that information directly from SentinelOne in less than 15 minutes.

SentinelOne's automation has increased analyst productivity. It can automate actions on a threat, such as, kill/quarantine, remediate, and then roll back. All those automation processes have significantly helped us in making our SOC more effective.

All the features are valuable. Their core product, EDR, is pretty good. We utilize the entire functionality of the feature set that they have to offer with their core product. For EDR, we are using all their agents: the Static AI and Behavioral AI technologies as well as their container visibility engine.

We use SentinelOne’s Storyline feature to observe all OS processes quite routinely. When we want to know a bit more details about any threats or want to investigate any suspicious event types, that is when we use the Storyline quite a bit. Its ability to automatically connect the dots when it comes to incident detection is useful. It significantly simplifies the investigation and research related to threats.

Today, we automatically use Storyline’s distributed, autonomous intelligence for providing instantaneous protection against advanced attacks for threat detection. The AI components help tremendously. You can see how the exploits, if any, match to the MITRE ATT&CK framework, then what actions were taken by the AI engine during the detection process or even post detection actions. This is good information that helps us understand a little about the threat and its suspicious activities.

We use the solution’s one-click remediation for reversing unauthorized changes. In most of the groups, we have it automatically doing remediation. We seldom do manual remediation.

There is an area of improvement is agent health monitoring, which would give us the ability to cap and manage resources used by the SentinelOne agent. We had issues with this in our environment. We reached out to SentinelOne about it, and they were very prompt in adding it into their roadmap. A couple of months ago, they came back to us and got our feedback on what we thought about their plan of implementing the agent health monitoring system would look like, and it looks pretty good. So, they are planning to release that functionality sometime during the Summer. I have been amazed with their turnaround time for getting concepts turned into reality. 

We have been using SentinelOne since early 2020.

It has been very stable. There have been no issues so far.

One person is needed for maintenance (me).

It is scalable with the caveat that we have had some challenges within our infrastructure for 20 agents across Linux servers. Beyond that, scalability is not an issue.

8,000 to 9,000 people are using the solution across our entire organization.

We are using SentinelOne as our de facto endpoint protection software. As a result, it is a requirement for every machine in our infrastructure, except for the devices that do not support their agents. So, as our infrastructure continues to grow or shrink, the users of SentinelOne will either increase or decrease, depending on the state of our infrastructure at that specific point in time.

The technical support is good and very responsive. 99.99 percent of the time, they have been able to provide satisfactory responses. Whenever we have asked them to join a call that requires their assistance on a priority basis, they have been able to join the call and provide assistance. Whenever they felt that they do not have enough information, they were upfront about it, but they realistically cannot do anything about it because there is a limitation on either SentinelOne agent software or deeper logs would need to be captured in order to provide more information. There has been no situation where support provided an unsatisfactory response.

We were previously using Sophos. The primary reason that we switched was Sophos did not provide us the extended capabilities we needed to support our infrastructure, both on-prem and on the cloud. Sophos did not support any of the Kubernetes cluster environmental containers systems on the cloud. It did not have the advanced AI engines that SentinelOne does. Overall, Sophos was very bulky, needing a lot of resources and a number of processes. In contrast, SentinelOne was thinner, very lightweight, and more effective.

The deployment and rollout of SentinelOne are pretty simple. In our environment, we deployed the agents, then we had to remove them from some of the machines because the agent was impacting the performance of those machines. At that time, we found out it wasn't the SentinelOne agent rather an underlying issue on our own system or even the environment that it was in. We had to take SentinelOne out to troubleshoot the root cause, which delayed us a bit in rolling it out to our other infrastructure. That was completely fine. Looking at it from a global and world perspective, the rollout was very simple. 

About 6,000 to 7,000 endpoints took us six to seven months to deploy. Linux took a bit longer to deploy because the tools are not as good for deployment as what is available for Windows and Macs. Using a script, we were able to take care of that. However, we could only do that during maintenance windows, otherwise we couldn't deploy the agents without an approval change.

We did the implementation ourselves. We have several teams responsible for each area:

• Two to four people for workstations. 
• Two people for a retail environment
• Two people for the server infrastructure. 

This provided resource continuity. In case one resource would be unavailable for any reason, then the other resource would be able to continue. Essentially, the deployment needed three people, but we had six for continuity.

We saw a return of investment during the first year. We far exceeded our ROI expectations, meeting our ROI expectations within the first year.

The Storyline feature has significantly affected our incident response time. Originally, what would take us hours, now it takes us several minutes.

From an overall perspective, it has reduced our mean time to repair in some cases to less than seconds to a maximum of an hour. Before, it would take days.

The licensing is comparable to other solutions in the market. The pricing is competitive.

We subscribe to the Managed Detection and Response (MDR) service called Vigilance, which is like an extension of our SOC. Vigilance's services help us with mitigating and responding to any suspicious, malicious threats that SentinelOne detects. Vigilance takes care of those. 

We also pay for the support. The endpoint license and support are part of the base package, but we bought the extended package of Vigilance Managed Detection and Response (MDR) services.

Sophos was eliminated very early on in the PoC process. Then, we looked at: 

• SentinelOne
• FireEye
• CarbonBlack
• CrowdStrike. 

Out of these solutions, we selected SentinelOne. Their ability to respond quickly in terms of feature functionality was the biggest pro as well as their fee for agents in the cloud. The other solutions' interpretation of a cloud solution did not match with our expectations. From an overall perspective, we found SentinelOne's methodology, its effectiveness, its lightweight agents and their capabilities far exceeded other solutions that we evaluated.

SentinelOne had the highest detection rates and the ability to roll back certain ransomware, where other solutions were not even close to doing that.

It is a very good tool that is easy to deploy and manage. The administration over it is little to none. However, depending on the environment and whoever is trying to deploy the agents, they should test it with the vendor environment before they go and deploy it to production. The reason why is because SentinelOne has the ability to be tuned for optimization. So, it is better to understand what these optimizations would be before deploying them to production. That way, they will be more effective, and it will be easier to get buy-in from the DevOps team and the infrastructure team managing the servers, thus simplifying the process all around. Making the agents and configurations optimized for specific environments is key.

The Storyline feature has affected our SOC productivity. Though, we have yet to fully use the Storyline feature in a SOC. We are using it on a case-by-case basis. However, as we continue to deploy agents throughout our infrastructure and train our SOC to use the tool more effectively, that is when we will start using the Storyline feature a bit more. Currently, this is on our roadmap.

I am very familiar with the Ranger functionality, but we haven't implemented it yet for our environment. Ranger does not require any new agents nor hardware. That is a good feature and functionality, which is helpful. It can also create live, global asset inventories, which will be helpful for us. Unfortunately, we have not yet had an opportunity to roll that out and capture enough information from our infrastructure to be able to maximize the effectiveness of that functionality. We are still trying to get SentinelOne core services fully deployed in our environment.

Now that we have SentinelOne, we cannot go without it. 

Compared to other solutions in the market, I would rate it as 10 out of 10.

We have been growing, but we are still a pretty small team. We have integrated it with our other software, and we are getting logs out of it. We go into threat hunting and do a deep watch. We go in there, see those logs, and make more sense of things. It has been a real help.

In terms of its deployment model, we have private companies. It is mostly on-prem, but each plant is a little bit different. Anything and everything that touches our corporate environment gets it.

For the most part, it gives us time to react by getting things off the network and getting that account locked down for a minute. We can let a member of our team take a look at it and move on from there instead of letting something fly under the radar and letting the incident take place or continue to happen. We can put the spotlight on the incident, make someone take a look at it, and then we can get going.

The integrations I have been working with work great. They do exactly as advertised, and they have been helping me with my threat hunting and seeing what is out there. There are always things lurking in the weeds that you just do not know about, so being able to have that correlation and more insights is always helpful.

Singularity Complete has helped free up our staff for other projects and tasks. It is a small team. I am more of a one-man SOC. A lot of the incidents either come through me or someone else on the team if I am not there for vigilance, so being able to dive down and get an issue resolved quickly is helpful. I can then go back to another incident. Usually, they come in batches, so being able to go to the next one or go back to working on a major project has helped a great bit.

Singularity Complete has not helped to reduce alerts. To my knowledge, it stayed about the same. We have fewer false positives, but there are some other ones that I would rather look into. They are more on the identity side. Now that we have Singularity Identity, I am intrigued by what we will see there in terms of weird logins and other things. Now that we have the integration set up, I will get some alerts from there to go track down.

Singularity Complete has helped reduce our organizational risk. When you get these new tools, you see everything that is wrong, and then you are like, "Oh, man," but at least we are seeing them and fixing them. In that sense, it has helped to reduce risks. I do not have the metrics, but we have been able to tackle some vulnerabilities and issues that have been big known ones.

Singularity Complete would help our organization save on its costs if we were not trying to expand so much. We are into manufacturing, and we grow a lot by mergers and acquisitions, so anywhere we can get security funding is a great point. It has helped us identify some things that we can do without. We can either reduce or eliminate those other tools and cascade down, so overall, it has reduced costs.

The Microsoft integrations are most valuable right now. One that I still have in the testing is putting user accounts into the high risk and letting our policies on that take place, and then have SentinelOne put it into network isolation as well until an incident is resolved.

There could be more integrations with more software. We have been looking at Palos and getting those put into the data lake. If there was a native integration for that, that would help a lot. They can just continue adding more integrations with these big brands and software security products. 

I have been with the company for two years, and it has been there since the time I have been there, so I can only say two years at most.

I would rate it a ten out of ten in terms of stability. It is great in terms of stability and agents working as long as you do your due diligence and you do not leave it there to run just like every other product. If you leave it there with no attendance, it is going to do what it does, but if you are in there, doing your due diligence and making sure things are set, it is great. Auto updates are something I know that was implemented. That has been super helpful, so if you are doing what you need to do, it is a ten out of ten.

I would rate it a ten out of ten in terms of scalability, especially because we have Ranger deployed. If we need to or if we have a merger, we can get them to put SentinelOne on a couple of devices for us and give us creds so that we can deploy to the rest from there in case they cannot get us in the SCCM or whatever else they are using.

Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith before Mitch was even part of our account. I have been working with Keith for a little bit, and he has been super insightful on different things that I did not know the tool could do or quicker ways to do things. Mitch has also been super helpful in getting us set up. 

We just bought Singularity Identity, and Keith, Mitch, and Paul have been there to give us those meetings on what we need. They really understand what our business is, and they look into our console to help us out at times as well. It has been great. I would rate their support a ten out of ten.

Positive

It was already in place when I joined the organization. We run Defender as well. It is like a dual-stack. We have E5 for other reasons, and we use it because it is already there, but our team has gone for SentinelOne. We have had other people, especially the research teams, who want to use their own agent, but we are so comfortable with SentinelOne's abilities and what we have set up to keep us secure that we have looked away from those other SIEMs who want their agent. We have looked away from other software in the realm of MDR that may not work with SentinelOne. It is a staple piece for us that would be a hard buy to remove.

It works great. One thing I wish I had done more in college is hands-on with EDR agents. I went to Purdue for the cybersecurity network engineering major. They had classes and labs for forensics, but one thing we did not get too much hands-on was EDR. I believe they lived in the world of Microsoft for their operations there. Since I have been working here, Singularity Complete has been a great product. We are expanding. We have gone into these other modules and platforms, and we have always had a great experience.

It is a mature solution. It has been here longer than ten years. I graduated from college in 2021 and from high school in 2017. It has been around longer than I have known cyber practices. It is a good one. Always do your research and compare, but it is definitely a top one. I believe it is up there on the Gartner's Quadrants as well. It is up there for a reason.

We will use it more as we get more tools and integrate it. Currently, some of the things are still in beta. I am not leveraging it to its full capability because things are either in testing or we are looking at the software that is going to be connected. From what I have seen and based on the demos and how the beta is going, I have to give it a ten out of ten.

We use the solution for endpoint threat detection. 

The tool has helped us streamline and centralize things with a single solution. We are a small organization with a handful of people managing multiple sites. It is a simple tool with an easy-to-use UI. The product has an intuitive and up-to-date GUI. 

SentinelOne Singularity Complete's most valuable feature is reporting. People with less technical knowledge can understand the things happening. 

SentinelOne Singularity Complete should focus on analytical data. Backend aggregation can make things faster in the front end. 

I have been using the product for a year. 

I have not used support yet, which is a good thing. 

SentinelOne Singularity Complete tries to go above and beyond to integrate with different vendors, which is good. It is very nice to pick a different vendor for my needs and pull in all the information I need. It is very beneficial to have a single point of activation. 

As with any tool, figuring it out has a learning curve. However, getting the information easily and quickly from the same tool is nice. It is also nice to login to a single platform instead of multiple ones, which was the case in my previous company.

SentinelOne Singularity Complete does a good job of reducing alerts. We run attack tests against our network. We can create a real-world scenario. 

The product has reduced our organizational risk. Any tool designed around security mitigates risk. 

SentinelOne Singularity Complete has centralized things and helped us save costs. It makes getting information in and out of the system easier for a small group of people. 

I like everything that the product has done as a strategic security partner. They are willing to work with other companies and are not afraid of being groundbreaking. They are working on AI. 

I rate it an eight out of ten. 

Every five years, we research tools that could replace our old software. We combine our AV and intrusion detection. We were trying to find out if there’s an agent for the whole nine-yard, and we came across SentinelOne.

The product has an automated process where we find security issues. It’s a 24/7 behavior analytical tool to execute certain actions. The tool deletes the problem-causing process and prevents issues. It discovers, kills, and protects. The software is good. I don't see much of an issue with it.

They should train their own people so that they can train us better. The theory is good. If the product is good, but we cannot rely on it or pass it along to the customer, it's useless. When we purchased the solution, we were told that certain functions could be done. I understand it is part of sales, but I feel like I'm being fooled. We couldn't test it because it was in production. We first had a proof of concept but didn't connect it to our Azure portion.

I have been using SentinelOne Singularity Complete since February.

The product's stability is okay.

The tool's scalability is average.

The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support their customer if one person knows one thing and the other doesn't? They tell us the issue does not come under them and point us to a different team.

There is a SentinelOne support team and a Singularity support team. SentinelOne's support team is okay. Once, the technical support and help desk director got involved with all our issues. However, the director got involved after we strongly complained about the issues. That's not the way it's supposed to be.

Neutral

I have used Arctic Wolf.

The initial deployment was good. The solution is cloud-based.

We took help from SentinelOne to deploy the solution. We paid for it, but it was not worth the money we paid for. Two people from our company are required for the deployment. The solution requires maintenance.

The licensing is okay. I don't see any issues with it.

We evaluated other options. We were trying to have one solution for everything. We heard that SentinelOne purchased another company. Other products like Rapid7 provide multiple solutions and products for our needs. We saw that SentinelOne provided us with one product and one support system. However, even while using SentinelOne, I have to contact different teams.

When we purchased the solution, it did not do what we expected. We didn't use all of the features. It has quite a few options. There are a bunch of more add-on modules. Other products from SentinelOne are not good. I am really disappointed with them. The user must understand the solution by just reading the training documents. The team claims it is professional, but it lacks a lot of functions.

The integration is fine, but the feature is not how they market it. It looks good on paper, but it's not what we think it is. It's not a ready product in marketing. I am disappointed with it. The interoperability is still under development. Not many people know or understand it, including people from SentinelOne. When we call and try to figure out what's going on with the solution, not many understand what it is. There is a lack of training on their products and services.

The Ranger functionality is fine. It’s only been six months since we started using it. We're still learning as it goes. I think Ranger is probably better than Singularity. Sometimes, they send false positives. It's not really a big feature for us. It's good. They're trying to prevent any networking attack, but I don't think it’s there yet. They're just trying to discover what is on the network, but we already have other tools for that.

It is important for us that Ranger requires no new agents, hardware, or network changes. Ranger is just trying to discover whatever issues we have. I don't think it can prevent it. I don't think it can block issues or protect our devices.

Overall, I rate the product a seven out of ten.

Our primary use case would be for active XDR protection. We wanted an innovative XDR to keep up with the rising dangers of malware, ransomware, et cetera.

Our visibility and response to a lot of the things that come with an enterprise network have improved. We have users doing multiple things across different platforms. There are applications, servers, endpoints, and certain things that fit in the wild, and it does a really good job protecting all of them.

It has saved time for my team because of what we can do in terms of device control that it provides externally. We have total control.

When it comes to detection, we have email alerts when a threat comes across, so it's pretty quick. And if we have predefined responses to certain threats, then obviously, our response is instantaneous. But in a lot of cases, we like to have our administrators take a look at it and make sure it gets remediated as quickly as possible.

As for security, SentinelOne Singularity puts us in a better place than most solutions. We can look at platform reviews that keep us in the loop regarding what's not considered a good solution.

The visibility and, obviously, the protection aspects are second to none when it comes to speed. Another thing we fall back on is the option to roll back an endpoint if it is infected. There is a shadow copy so that if a PC downloads malicious content, we can roll it back to the state it was in before that package was imported.

It also has a lot of flexibility with its ability to ingest things.

And the AI feature of the solution is prompt in how it learns a certain network and how it responds to certain things. If you do come across false positives, it's relatively easy to get around them.

There are some obstacles you have to overcome when it comes to whitelisting and the like, but that's true of every XDR platform.

Their documentation could afford to be a little bit better communicated. A lot of times we have to look at things in the knowledge base, and much of that could be communicated better, but that would probably be the only thing that needs to be improved.

We've been using SentinelOne Singularity Complete for about three years.

I would give it an A-plus in stability. A lot of times, when you download a new endpoint protection agent or an AV agent, you might run into a lot of compatibility issues or programs kind of freezing up.

I would give it an A-plus for scalability as well.

Our experience with their technical support has been straightforward and good. We got good, timely responses.

As a strategic partner, they're "the new guy on the block." There is some talk of them being bought out. I have heard some rumors like that. But from what I've seen, SentinelOne is just as good as, or better than, any other security partner out there.

Positive

We did use an endpoint protection platform, but I can't comment on which one we used.

I was involved in the whole process of deployment. One thing that wasn't SentinelOne's forte was compatibility with a script for an on-premises software distribution tool. Most of what we did was homegrown to deploy the agents to the machines.

We did it in-house. There were a handful of us involved, probably 10 at least.

I don't deal with the cost side of things, but the licensing, as far as endpoints go, is a pretty straightforward and simple process.

We looked at a couple of other solutions but, again, I can't disclose more about those.

The speed and user friendliness that this platform offers break down some complex aspects of the security industry, and the solution lays them out in a way that a general user can understand.

Definitely compare and contrast Singularity with other solutions. It depends on what fits best for you, what industry you're in, how mobile your network is.

I mainly focus on endpoint security. Customers often ask me about solutions to detect malware threats, and SentinelOne is one of the options I recommend. The main focus is detecting malware threats on endpoints.

The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.

I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions.

I have been using the solution for one year.

Our clients range from small, medium, to large scale and the solution is stable for all of them. I give the stability a ten out of ten.

The solution is highly scalable. I give the scalability a ten out of ten.

The technical support is very good, and quick.

The initial SentinelOne setup is easy to set up in the environment and also easy to download the packet to install. 

We do not encounter a lot of issues with the pricing of SentinelOne. The pricing is reasonable.

The solution offers a standard licensing fee.

I give the solution a ten out of ten.

The solution is agent-based, so it's on service, and it's a cloud solution.

We are using its API capabilities for our server for protecting us from cyber security threats and attacks.

Earlier, we used some internal protections. However, we moved to HD information for the cyber security portion. It's helped us to mitigate security attacks and provide solid defense.

We like the file-less monitoring and filtering are great in the context of security.

The setup is very straightforward. 

It is stable. 

The product can scale if the licensing is correct.

SentinelOne has some inputs, some traditional NPRs, or models like IPS and IDS. We can configure individual rules for particular machines. In a sense, control is not from the console.

There should be more integration models with different security operations tools or soft tools. It could provide a single pane for integration with the firewall, or a soft solution should be there.

I'd been using the solution for eight months.

It's a stable, reliable product. there are no bugs or glitches. It doesn't crash or freeze. 

The product can scale. However, it depends on the license. 

We have 500 users on the solution right now.

Right now, we don't have plans to increase usage as we already have some buffer limit there.

While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them helpful.

Positive

Earlier, we were using Symantec and the One Protection Suite.

The solution is easy to set up. It's not an overly complex process. We had no issues at all. 

One system engineer which has some knowledge of network security can handle the implementation.

We handled the deployment in-house. 

SentinelOne has a very good XDR product, and it can also integrate with different security components. It's a single pane of glass for cyber security posture management. The ROI is good.

The licensing is handled by another team. I can't speak to the exact cost of the product.

We also looked at CrowdStrike before choosing this product.

Someone interested in the product should first do POC, and depending upon their OIS environment, they should consider this first before going for any XD solution.

I'd rate the solution eight out of ten.

It is used in my customer's companies. It handles incident management, firewall implementation, and device control.

The most valuable feature is the rollback. 

Remediation is great. 

The ranger feature for work devices is most useful.

The reporting part is awesome.

It is easy to deploy the product. 

It should not limit itself to EDR. I need some other solutions to integrate into it. It should give us more visibility by integrating other solutions with it.

I want some other solutions like email security. Email security should also integrate with it to get more visibility on it.

Agent upgrades might cause some issues. Most of the time, an agent gets removed after it is not communicating with the server. After every three months, it will get automatically removed. That might cause an issue.

The solution is expensive. It is costlier than Trend Micro and Palo Alto XDR.

I've used the solution for around six months.

The solution is stable. We've found the performance to be good. It's light. There are no bugs or glitches. 

We have 1500 users on the solution right now. It is pretty scalable. 

With technical support, I've got an immediate response, and when I log a ticket, I get good assistance. 

I had worked on Palo Alto XDR as well. However, the remediation is not so good. There is no option with the rollback as well. That might cause data loss during a ransomware attack.

I'm also aware of the Trend Micro solution. 

It's easy to set up and has a very lightweight agent. It's very easy to deploy.

The time it takes to deploy all depends upon the number of uses, the number of clients, which machines are there, et cetera. In the Ranger, you have options. If you have advanced features for deployment, Ranger deployment, it is easy.

The solution is a bit pricey and they should look at the costs involved. You have to pay extra for certain features, such as the Ranger feature. Everything should be included in the subscription. 

We are partners. 

It's a good solution as compared to others. In terms of MML features, it is fine.

I'd rate it eight out of ten.