We primarily use the solution as an antivirus and also as a network control with built-in policies regarding device control.
System Administrator at a wholesaler/distributor with 1,001-5,000 employees
Lightweight, ready to go out of the box, and simple to use
Pros and Cons
- "The product is a lighter client. Our previous solution ran heavy on the workstation and caused performance issues."
- "The biggest thing for me in terms of improvements is the online console. There are frequent updates, and sometimes we'll get a little agitated getting signed in."
What is our primary use case?
How has it helped my organization?
The product is a lighter client. Our previous solution ran heavy on the workstations and caused performance issues. This is lightweight and doesn't take up system resources.
What is most valuable?
You can use the solution right out of the box. It's ready to go with baseline policies and is good to use without any changes. It's only gotten better since we've added custom rules.
It's simple to use and intuitive. It gives you good visibility and shows what is going on.
The product works well with other SentinelOne solutions and third-party tools. It's pretty seamless. They make it pretty easy to integrate with other products and you can pull data pretty easily from the other solutions.
The solution's ability to ingest and correlate across our security solutions is excellent. It has allowed us to blend data from another product we own.
It's helped us consolidate our other security solutions.
The product provides network and asset visibility. The Ranger piece is probably one of the best items. We have other solutions for asset management, yet none is never 100%. With Ranger, we really get that visibility we need. Having Ranger built into one client and being easy to use has been perfect. It helps us prevent vulnerable devices from being compromised. We've discovered a few assets within our organization we were not managing fully and Ranger has helped us secure our environment just that little bit more.
There are fewer complaints from users when scans are running. The previous solution just used up so many resources. This product runs seamlessly in the background and we know it's running since we get triggers on alerts that are legitimate catches. SentinelOne does a good job at detecting. It's reduced our alerts by 25%.
The product has helped to free up our staff for other projects and tasks. It's freed around 50% of their time.
It's reduced our company's mean time to detect by 40% or more. It's also drastically improved the mean time to respond. We don't have to worry about false positives. We know when we get an alert that it's legitimate, and we need to act on it. That's improved by about 40% to 50%
What needs improvement?
The biggest thing for me in terms of improvements is the online console. There are frequent updates, and sometimes we'll get a little agitated getting signed in. However, on the product itself, I would not recommend any changes.
Buyer's Guide
SentinelOne Singularity Complete
February 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
For how long have I used the solution?
I've used the solution for a little over a year.
What do I think about the stability of the solution?
The solution is very stable. Our old solution required babysitting to make sure everything was running correctly.
What do I think about the scalability of the solution?
Pretty much everybody in the company uses the solution. We have 1,300 deployed agents and ten administrators.
The solution is absolutely scalable.
How are customer service and support?
I have not had to use technical support.
Which solution did I use previously and why did I switch?
We previously used Sophos. The biggest reason for the switch to SentinelOne was the system resources that were used. Whenever it would kick in, I would get tickets related to machine performance.
How was the initial setup?
The console is on the cloud, however, the devices are on-premises. The initial setup was very straightforward. Overall, it was fairly quick. We had more trouble getting the older product uninstalled than SentinelOne installed. We did the implementation slowly based on the business requirements. We deployed it over the course of a month.
The company does a good job with training and keeping its documentation up to date.
It does not require much maintenance. Every now and then we might have one or two false positives.
What was our ROI?
We've seen a great ROI on the product. Obviously, we're still within our contract. That said, we've definitely seen a ROI. We've had a couple of incidents where something wouldn't have been detected previously.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced for what you get.
What other advice do I have?
We're a customer and end-user.
They do an excellent job at remaining innovative - including with their detection engines and everything involved in their product. They are doing an excellent job compared to everyone else.
SentinelOne has not been around for many years - yet the product is ahead of its time.
With any solution, I'd advise doing a proof of concept first. After that, I would not shy away from fully deploying this solution.
I'd rate the solution eight out of ten. The only thing that would improve the product is reducing the online console updates.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Principal Manager of Business Services at ATC Communications (Idaho)
Good automation and storytelling feature with a great GUI
Pros and Cons
- "The GUI is really easy to use."
- "We'd like to have a network map or scan to cover network security."
What is our primary use case?
In most cases, the product is used as an XDR or MDR for our customers internally as well. It is used for us to provide some customers with a light SOC service so we could also manage that solution. So as an example, if they don't have dedicated resources to look or monitor it offers that ability for them to do the monitoring for you or for some customers. That is very handy. But most of the time, we use it as an MDR XDR solution for our customers.
We mostly provide customers with MSSP services. We do not resell it as a standalone.
What is most valuable?
The ease of use and has some integrations within their marketplace. Those come in handy. The GUI is really easy to use.
The storyboarding gives you a play-by-play of how an instance or alert came to be.
Some of the automation tools are really good.
Singularity's ability to ingest and correlate across our security solutions is great. I don't see a platform that does it better. At least from an MDR standpoint. It really is a central tool to ingest that data to begin with and correlate and then it's pushed out other solutions like Splunk or other solutions.
Singularity has helped reduce alerts. The automation tools have been able to lower the number of alerts. We desensitized alerts as there are too many of them. Sentinel One has helped repair it with our team to do that. Just the ability for the automation tools to be in use has been really helpful.
Singularity has helped free up our staff for other projects. The automation tools have really helped there.
Our security team is about ten people. Two people no longer have to worry about anything. We've saved about 20% to 30% of our labor, our staff.
Singularity helped reduce our organization's mean time to detect. We're able to detect or even dive in and look for issues. We have the freedom to look and inspect. We're proactive now.
Our mean time to respond is good. It helped us fill operational procedures.
Singularity helped save costs. We've saved in terms of operational costs or even salary in terms of time-savings. We didn't save on platform to platform, yet we saved on time.
It's helped us reduce organizational risk. We're able to monitor our networks better.
They are probably the most mature product at the moment. For the price point, we're getting a good middle ground of price and value.
What needs improvement?
I would hope that they would increase their prebuilt migrations. As an example, they have one Active Directory in Azure Cloud, which is really good. If they can expand that to other pretty well-known software, some platforms, that'd be great. What they have now is good for some of the key players like Azure, Google, and Splunk. I would just like to see that being expanded.
We'd like to have a network map or scan to cover network security. That would be good to have.
For how long have I used the solution?
I've used the solution for five to six years.
What do I think about the stability of the solution?
The stability is great. I'd rate the stability nine out of ten. They are never really down. It's usually up and running.
What do I think about the scalability of the solution?
The solution is very scalable and very easy to scale.
How are customer service and support?
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues pretty quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had used Crowdstrike and Trend Micro a bit.
We first switched to Sentinel One based on an audit. It was a next-generation antivirus. There are new options on the market now. We continue to use it due to the fact that are always improving their offering and I don't see a better option on the market.
How was the initial setup?
I was part of the deployment. The initial setup is pretty straightforward.
We have three people involved in the deployment of the product.
There isn't too much maintenance. It just works.
What about the implementation team?
We did use a consultant to assist with deployments in the past. At this point, we just do it ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. They are in line with the market.
Which other solutions did I evaluate?
We looked into Crowdstrike, Carbon Black, and Microsoft.
What other advice do I have?
In terms of Ranger, I've used it. I have not used it recently. I'm actually trying to get back into and play with that again.
Sentinel One is good as a strategic security partner. The platform is great and there are a lot of features. Using their managed service really does help. We can partner with them to provide that service to our customers.
I'd rate the solution ten out of ten.
I'd advise others considering the solution to get with a good MSP or MSSP. Users should try the complete version and all the features to find out about the entire system. Get the higher feature set and go down from there. I'd also advise at first new users get a good MSP to work through the initial installation process.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SentinelOne Singularity Complete
February 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
IT Manager at a healthcare company with 501-1,000 employees
If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked
Pros and Cons
- "Singularity's rollback feature is one of the primary reasons we bought the product. If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked."
- "The performance could be better. Singularity lags a bit, and it's a resource-hungry application, so it takes a while to load."
What is our primary use case?
We use Singularity to protect our staff computers, the hospital network, and virtual machine servers. Singularity helps us ensure our environment is fully protected in light of the increasing cyberattacks hospitals face.
How has it helped my organization?
Singularity's Ranger feature provides deep visibility. We implemented some rules, and Ranger scans the system based on the criteria we set. Ranger's ability to scan without agents or network changes is crucial because we want to minimize the number of changes needed on end-user machines. It's an excellent tool for minimizing risk and detecting threats before they disrupt our network.
The solution has decreased the number of alerts we see. We get notifications and email alerts that some user machines are compromised. Singularity does a good job with bad files and data, allowing us to tackle those threats before they become bigger problems.
Singularity has helped free up staff time. For example, it automatically updates virus definitions so we don't need to do that work manually. Singularity pulls the latest virus definitions on its own. It actively monitors our machines without us having to do anything.
It has reduced our mean time to detect by about 70 percent. Singularity has reduced the mean time to respond by roughly 90 percent because we can choose to respond to a threat by rolling back, deleting, or quarantining it. It greatly reduces our overall risk by about 30 percent.
What is most valuable?
Singularity's rollback feature is one of the primary reasons we bought the product. If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked.
The interoperability is solid. We've integrated Google Authenticator with SentinelOne for multifactor authentication, so it works well. We also use Citrix multifactor authentication. It works well with our other systems.
What needs improvement?
The performance could be better. Singularity lags a bit, and it's a resource-hungry application, so it takes a while to load.
For how long have I used the solution?
I have used Singularity for about a year.
What do I think about the stability of the solution?
I rate SentinelOne Singularity seven out of 10 for stability. The stability and performance could be better.
What do I think about the scalability of the solution?
Singularity is highly scalable. We can easily cover all our machines with it.
How are customer service and support?
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much they can do before they just tell you to look at the documentation.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment was straightforward. We worked with a trainer and implementation specialist over at Sentinel. Four people from our team and one from the vendor were involved. After installation, the primary maintenance is ensuring the agents are deployed to the end-user machines.
What's my experience with pricing, setup cost, and licensing?
Singularity is fairly priced.
What other advice do I have?
I rate SentinelOne Singularity Complete eight out of 10. It's a high-quality product compared to what else is on the market. When implementing Singularity, it helps to organize your machines into groups like laptops, servers, and desktops and then push the agent to those groups separately.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sales Director at CLOUD MIND
Offers MITRE ATT&CK reports, forensic investigation, and ransomware prevention
Pros and Cons
- "The most valuable features are forensic investigation and ransomware prevention."
- "The channel policy has room for improvement."
What is our primary use case?
SentinelOne Singularity Complete offers a ransomware warranty. In the event that any customer is attacked or falls victim to ransomware, they provide compensation of approximately one million dollars. Additionally, they offer 24-hour version monitoring, which allows them to continuously monitor the customer's environment. This monitoring helps them identify the source of any issues or attacks. They conduct thorough investigations to ensure everything is checked properly. Furthermore, they provide threat analysis reports.
How has it helped my organization?
SentinelOne Singularity Complete can ingest and correlate data across security solutions. It monitors the entire environment and accesses it in case of any incidents. It performs quarantining and provides detailed information to the customer about the origin of the incident.
It helped us consolidate our security solutions.
SentinelOne Singularity Complete helps reduce false alerts by 60 percent. It has also reduced our MTTD to 60 to 90 seconds.
Our MTTR has been reduced to 40 seconds.
SentinelOne Singularity Complete has saved us costs by preventing ransom attacks that could have cost us millions of dollars in the future.
SentinelOne Singularity Complete has helped reduce our organization's risks by 90 percent.
What is most valuable?
The most valuable features are forensic investigation and ransomware prevention.
What needs improvement?
The channel policy has room for improvement.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
SentinelOne Singularity Complete is scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
SentinelOne Singularity Complete meets all enterprise requirements and is priced accordingly.
What other advice do I have?
I would rate SentinelOne Singularity Complete an eight out of ten. They are a market leader and have been established for a significant period. Additionally, their MITRE ATT&CK reports are quite helpful.
SentinelOne Singularity Complete agent is light and easy to deploy.
SentinelOne Singularity Complete is a mature product that has been in the market since 2011, and the company is well aware of what to do and what not to do.
SentinelOne, as a strategic security partner, is satisfactory.
I recommend SentinelOne Singularity Complete for enterprise organizations with a sufficient budget to invest in their security.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Manager at a construction company with 51-200 employees
It's an innovative platform that addresses issues automatically
Pros and Cons
- "SentinelOne has improved the overall security posture of the firm without creating a lot of hassle for our end users. Everything is a bit more secure. We think Singularity Complete has helped us reduce our organizational risks."
- "I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better."
What is our primary use case?
We use Singularity Complete as our EDR software. It's replacing our old antivirus solution. It covers about 80 endpoints.
How has it helped my organization?
SentinelOne has improved the overall security posture of the firm without creating a lot of hassle for our end-users. Everything is a bit more secure. We think Singularity Complete has helped us reduce our organizational risks.
What is most valuable?
SentinelOne detects threats automatically and performs the remediation itself, so we don't need to constantly look at the logs. It reduces the meantime to respond because it automatically responds to the detected threats.
For how long have I used the solution?
We started using SentinelOne Singularity at the start of this year, so it has been nearly seven months.
What do I think about the stability of the solution?
I have had no stability issues so far.
What do I think about the scalability of the solution?
We only started using it at the beginning of this year, so the number of users has stayed the same. I have no experience scaling it up, but it's easy to add more devices to the platform. I don't foresee having any problems with scalability.
How are customer service and support?
We receive technical support from our partner, so I have no experience with SentinelOne support.
Which solution did I use previously and why did I switch?
We previously used Bitdefender as our antivirus solution. We switched to SentinelOne because we wanted to improve the overall security of our endpoints. SentinelOne offers more advanced and comprehensive protection than a traditional antivirus solution.
How was the initial setup?
We contracted with a partner to deploy SentinelOne, so I wasn't involved in the deployment. Our partner also handles the maintenance.
What was our ROI?
SentinelOne is more expensive than our previous tool, but we're hoping to see a return by saving money on recovering from some kind of incident.
What's my experience with pricing, setup cost, and licensing?
I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better.
Which other solutions did I evaluate?
Though Microsoft's solution was suggested, we only seriously considered SentinelOne. That was the one that stood out during research. Also, I heard from my peers that it was the best one, so I didn't look at other options.
What other advice do I have?
I rate SentinelOne Singularity Complete a nine out of ten. I recommend it. SentinelOne works as advertised. It's an innovative solution, but it's hard for me to compare it to other products because I don't have much security expertise. It's a mature solution that has no bugs that I've experienced. I have confidence in it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at a tech services company with 1-10 employees
Reduces alerts, allows data from everywhere, and helps to be as secure as we can be
Pros and Cons
- "The ability to quickly and easily identify threats on our machines is valuable. The fact that it protects the environment as a whole is also valuable. They have the ability to identify network nodes, and they have Ranger as a component of the solution that allows us to see the whole picture. We can see on what we have SentinelOne and on what we do not."
- "Interoperability with other SentinelOne solutions and other third-party tools is an area where you can run into some issues. Because of the way the agent works, there are sometimes things that are blocked or prevented from happening that are not identified as a threat, and therefore, not alerted in the console. Sometimes, we do have to dig through the logs, run tests, and adjust the whitelisting or exclusions to make sure that other applications will run properly."
What is our primary use case?
We use it for protection and endpoint detection across our entire customer base because we are a managed service provider. It is also for endpoint protection of our internal machines.
We have Linux, Mac, and Windows. It has essentially replaced our antivirus solutions. It is our full endpoint detection. We then work in and partner with our outside XDR and our SOC. We interface SentinelOne identifications and alerts into the SOC so that they can manage those for us.
How has it helped my organization?
It is very strong in terms of the ability to ingest and correlate across our security solutions. They have added cloud capabilities. Some of that is through acquisitions, but a lot of it is native. It allows us to bring in data from everywhere, analyze what we need to analyze, and make sure that we are as secure as we can possibly be. When we have SentinelOne running in an environment, it always makes us feel more comfortable. We require it for every one of our customers. They may have a license elsewhere, but regardless of that, we essentially say that if they are coming on and going to be a customer of ours, we are going to remove whatever they have, and they are going to SentinelOne just because it is a far superior product that we have tested and evaluated.
With SentinelOne, we have not consolidated security solutions, but we have reduced our TCO because we do not have to support customers utilizing other endpoint protection solutions. We simply would not work with other solutions. We enforce SentinelOne to be the only endpoint protection solution that is monitored or managed by us. That obviously has helped our TCO in terms of the knowledge base and being able to support and protect our clients, but we have not reduced any applications or vendors that we work with because we stuck with SentinelOne from day one.
We have used the Ranger functionality a little bit. It provides network and asset visibility. It lets us see everything else that may be on the network that we may not already have an idea of. Just by having an agent in the environment, it lets us see additional switches that may have vulnerabilities or new machines that may pop up on the network that we are unaware of. There is a large benefit to that, for sure.
The fact that Ranger requires no new agents, hardware, or network changes is crucial to it being effective because a lot of different solutions out there require you to have something else running on the network to be able to perform the functions of Ranger. However, the way they designed SentinelOne, we can essentially have the regular SentinelOne singularity agent installed on a machine out there and enable the Ranger functionality on the agent. It will then do the work for us. Rather than having an additional appliance or an additional software service running in the environment to capture the information that we are looking for, we get it from Ranger. Ranger can help to prevent vulnerable devices from becoming compromised, but we have not used it this way.
SentinelOne Singularity Complete without a doubt has helped reduce alerts. With the policies that we enable across the board for our customers through SentinelOne Singularity Complete, we can onboard new clients, and as we onboard them, we are able to quickly and easily protect their environment without filtering through a ton of random alerts that are typically false positives when you are onboarding a new customer. That, to me, has been a huge benefit to having SentinelOne and reducing our overhead to manage the new customers that we are bringing on.
SentinelOne Singularity Complete has helped free up our staff for other projects and tasks by reducing the false positives that we get for our existing customers and when we onboard new ones. It obviously allows us some engineering time to be focused elsewhere. We have been able to do more automation and tie in other protection solutions into SentinelOne, such as our XDR with our SOC.
SentinelOne Singularity Complete has reduced our mean time to detect (MTTD) without a doubt. We get alerts regularly from the console that get notified to our SOC and also internally. We are able to respond to those very quickly. In fact, on average, about 90% to 95% of the time, SentinelOne Singularity Complete automatically remediates the solution based on how it is set up with our policies. Therefore, we do not have to do anything other than verify that it was a legitimate threat that was blocked.
Our mean time to respond (MTTR) is a lot faster than what we experienced with other solutions in the near past. It is almost immediate. It sees the process kick off. It remediates it 90% to 95% of the time, and even when it does not remediate it, it alerts us immediately. We are not waiting for a weekly scan or a daily scan that the other solutions typically use because it is all in real-time with the Singularity agent.
SentinelOne Singularity Complete has helped reduce our organizational risk. It is one of those solutions that lets us sleep easier at night when we have it on a machine. Security, in general, is not set-it-and-forget-it. It is not a single layer. You have to have multiple layers. We have other solutions that we partner with SentinelOne to try and make the environment as secure as possible, but SentinelOne is definitely the starting point. It gets us protected, and it makes our lives easier with the device. We feel more confident that the device is secure from everyday end users who do not necessarily know the difference between a fake or a phishing email that has a fake Adobe or Word Document attached to it that they are going to download and try to run. It definitely makes our life easier, and in my role, it helps me sleep a little better at night knowing that all of our machines are protected by that, both internally and across the board of our customers.
What is most valuable?
The ability to quickly and easily identify threats on our machines is valuable. The fact that it protects the environment as a whole is also valuable. They have the ability to identify network nodes, and they have Ranger as a component of the solution that allows us to see the whole picture. We can see on what we have SentinelOne and on what we do not. There is always that concern that you protect what you know, but items can be brought into the network that you are unaware of because you are not sitting at every customer location every day or every office every day, so the ability to quickly identify anything new on the network has been a huge benefit to the application. It is something that they have added over time. It has been huge for us.
What needs improvement?
Interoperability with other SentinelOne solutions and other third-party tools is an area where you can run into some issues. Because of the way the agent works, there are sometimes things that are blocked or prevented from happening that are not identified as a threat, and therefore, not alerted in the console. Sometimes, we do have to dig through the logs, run tests, and adjust the whitelisting or exclusions to make sure that other applications will run properly. It is very effective, and it protects our environment like no other solution that we have ever worked with or tested. It is very strong, but you have to get in and look at the visibility reports and the information in the system, in the console, and on the dashboard to really identify if something is being blocked and causing a performance issue for a customer or on a machine. They have the flexibility there, but it can be a little frustrating at times to find the needle in the haystack until you get used to the console and understand how it works. So, there are times when it can impede the ability of an application. The way I typically look at that is that the application developer or whoever developed the app is probably using some functionality that is not standard, and that is why SentinelOne is effectively not allowing it. The only issue there is that we do not always know that SentinelOne is not allowing it. It could be impeding the traffic for an application or a database connection, but we do not know that initially. It does not flag that as a threat or block anything, so there is no alert.
They have device and network control that they have added over time. It allows you to take over control of the firewall through the network control, and you can block and manage CD-ROMs and USB devices. One thing that I always thought would be beneficial for device control is the ability to enforce encryption on USB and external hard drives. You do not have to have a separate agent to handle any of that even if it is just tying into BitLocker on Windows devices or BitLocker To Go capabilities. To me, that would be a huge benefit to the product so that there is no other application, and you do not have to privately manage BitLocker settings for USB devices or external hard drives.
Lastly, it would be very beneficial to have a solid SentinelOne agent for mobile devices that easily ties into the existing endpoint dashboards. With the proliferation of mobile and email threats that are exploited on mobile devices having a centralized console for managing these endpoints would be crucial in the future.
For how long have I used the solution?
Between my current organization and prior organization, I have been using SentinelOne for close to 12 years.
How are customer service and support?
We have not had any incidents where we have had to contact them for an emergency. There were no ransomware outbreaks and no major attacks or threats running through our environment, so I have not had to deal with that level of support. Typically, we reached out to their support when we had a question on interoperability or we were seeing some weird effects or an agent upgrade not wanting to push from the dashboard properly. For the most part, their support is pretty strong. The turnaround time is usually pretty good. We had only one ticket that had to be escalated above the initial tier 1 support. They get prioritized based on criticality, and even that ticket was closed within eight calendar days. To me, it was not a critical issue. I did not think it was an issue, but it took eight days. That was well within the expected time frames. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I have used Trend Micro. This was prior to endpoint detection times. It was more than nine years ago. I used Trend Micro, Kaspersky, Norton, and McAfee. I have also used ESET and Malwarebytes. Typically, we were using those in layered approaches. We put ESET and Malwarebytes on the same machine because they served different purposes, but I have not used those in nine or ten years.
By implementing SentinelOne Singularity Complete, we were not necessarily trying to solve a problem. We wanted to try and find a best-of-breed solution that was more effective than legacy AV because legacy AV is based on somebody getting hit by the virus, and then it allows the fingerprint to be used to block hashes, etc. Somebody has to get hit, and then everybody else can benefit from that. That was the old model, and we wanted to go next-gen. We wanted to make sure that we were using something that could be as protective as possible on zero-day outbreaks. After reviewing many of the solutions out there, we felt like SentinelOne was the best of the breed. That is justified year over year, and that is why we have continued to stay with them both in my last organization and this one. When you review different reports that are out there every year, SentinelOne is the leader year after year.
What was our ROI?
It has helped us save a lot of soft dollar costs. I do not know if they offer it to everybody, but we have the ransomware insurance policy from SentinelOne that provides us a certain amount of reimbursements per endpoint should there actually be a ransomware outbreak. In all our time, we never had to use it because there simply has not been a ransomware outbreak on a single one of the machines that has SentinelOne properly installed on it.
What's my experience with pricing, setup cost, and licensing?
We buy the licensing in bulk. From a pricing standpoint, because we buy in bulk, we get very good pricing. Based on its functionality and capabilities, it is well worth the price. I do not think it is at all expensive based on what you get in the solution. We use the complete up to the core. Our pricing is probably a little bit more than somebody who is on the core. In general, it is well worth what you get for the price you pay.
What other advice do I have?
Overall, I would rate SentinelOne Singularity Complete a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Dec 14, 2025
Flag as inappropriateIT Director at a wholesaler/distributor with 11-50 employees
Helps save us time, provides good service, and quick remediation
Pros and Cons
- "The most valuable feature is the quick response to attacks."
- "The SentinelOne portal is not user-friendly, which is one of its drawbacks."
What is our primary use case?
We use SentinelOne Singularity Complete to protect our environment.
How has it helped my organization?
SentinelOne Singularity Complete has helped us reduce the number of alerts we receive. I was attacked three times, and each time I received an alert. There were a lot of good features in SentinelOne that we were not aware of until we contacted them after we were hacked. SentinelOne took the role of fast response protection and took action.
SentinelOne Singularity Complete has freed up our staff's time to work on other tasks and projects. I made many changes to my department this year, including migrating all of my servers from on-premises to the cloud. With Singularity Complete, I was able to protect my cloud servers immediately and shut down my on-premises. I was also able to receive notifications of changes to IP addresses and users, which are common changes that occur during a migration. Sentinel was able to alert me every time there was a change.
What is most valuable?
In terms of service, SentinelOne has very great service. They respond immediately as soon as we open a ticket. I got attacked last year, and they were able to help me resolve my issues. So I got a fast response. Of course, we paid for it, but in terms of professionalism and support, they were extremely professional, and they have a lot of professional people working for them.
The most valuable feature is the quick response to attacks.
What needs improvement?
The SentinelOne portal is not user-friendly, which is one of its drawbacks. We have to search for options to disable and enable protection. We have to go through it on our own to find the options we need to add or remove notifications. SentinelOne did not tell us about these options until we encountered problems and had to contact them. We were not well informed. When we first implemented the solution all the options were turned off and we did not know that we had to navigate through and turn on what we required.
The MTTD has room for improvement. I was attacked last year and did not receive an alert from SentinelOne Singularity Complete until 24 hours after the attack occurred.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for two years.
What do I think about the stability of the solution?
SentinelOne Singularity Complete is stable and we have not encountered any issues.
What do I think about the scalability of the solution?
I would rate SentinelOne Singularity Complete's scalability an eight out of ten.
How are customer service and support?
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and follow up well. They took charge immediately, found a solution immediately, and blocked the ransomware attack. They also gave us details on what to do next. Two to three days later, they called my department back and followed up with the system administrator to make sure everything was okay. Overall, I am satisfied with their service.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Microsoft Defender and Sophos. SentinelOne is a much better solution than Defender and has a quicker response time to alerts and attacks than Sophos.
How was the initial setup?
The initial deployment was straightforward. Implementing SentinelOne was not complicated, and more user-friendly than the others.
The deployment was completed by myself and one admin.
What about the implementation team?
i did,it is OkiOk and unfortuantely was not a good experience thats i move to another reseller and it is ESI which also did have a good experience with their sale person at the end.
What was our ROI?
of course, when it comes to any security solution there is always a good return on this investment especially in our current situation and all the threats that we receive daily and attacks.
What's my experience with pricing, setup cost, and licensing?
SentinelOne Singularity Complete is expensive compared to Microsoft but not Sophos. However, it is worth the price for its quick response and immediate remediation options.
Which other solutions did I evaluate?
i did evaluate Sophos, i didnt find a big difference but i felt more comfortable with sentinel one.
What other advice do I have?
I would rate SentinelOne Singularity Complete nine out of ten. SentinelOne is one of the best security solutions I have worked with. I would rank it in the top three best platforms for security.
SentinelOne Singularity Complete is an aggressive and accurate security solution.
No maintenance is required except for updates that we push out to all end users.
For organizations that want an aggressive security partner, I recommend SentinelOne Singularity Complete.
Although SentinelOne Singularity Complete is expensive, I have no qualms about investing more money in the security of my department and data. I would definitely recommend SentinelOne Singularity Complete. It gives me peace of mind knowing that my data is safe.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Dec 9, 2025
Flag as inappropriateDirector of information technology at Stuart & Branigin LLP
Allows users to see and manage infections from the web-based admin panel, is reasonably priced, and has more advanced technology and multiple features
Pros and Cons
- "What I like best about SentinelOne Singularity Complete is its web-based admin interface, which allows me to go into the platform, look at the entire organization, particularly all of the sentinels or endpoints, and manage everything from there."
- "SentinelOne Singularity Complete takes up a lot of memory in Google Chrome, which sometimes causes it to lag, so this is an area for improvement. The solution could be improved by increasing its efficiency within the web browser."
What is our primary use case?
SentinelOne Singularity Complete is an endpoint protection solution that my company deployed on all workstations and servers to protect against ransomware, malware, and other types of infection.
How has it helped my organization?
SentinelOne Singularity Complete has saved us too many times to count. The most recent save happened shortly before 1:30AM. A user had downloaded a ransomware payload that tried to detonate in the middle of the night when no one was was awake to even notice. I woke up the next morning with a notification email from SentinelOne telling me that it had discovered the infected file and removed it before it could do any damage. I was beyond thankful.
What is most valuable?
What I like best about SentinelOne Singularity Complete is its web-based admin interface, which allows me to go into the platform, look at the entire organization, particularly all of the sentinels or endpoints, and manage everything from there. For example, if someone is infected, I can manage the whole operation and process from the admin panel.
I also find SentinelOne Singularity Complete beneficial in its interoperability with other SentinelOne solutions and third-party applications. This helps the solution stand out.
The ability of SentinelOne Singularity Complete to ingest and correlate across security solutions is also a great feature.
The solution has not reduced any of the alerts for my company, but I'm happy to see when the alerts come through on the platform. As for the mean time to detect, SentinelOne Singularity Complete helped reduce it by ninety percent.
I noticed the mean time to respond has been reasonably quicker after using SentinelOne Singularity Complete, plus the organizational risk has been reduced.
In terms of quality and maturity, SentinelOne Singularity Complete has been around for a while and is a trusted solution. I have a colleague who works for another organization that was hit with ransomware, and the consulting company working with his team recommended SentinelOne Singularity Complete as one of the changes to implement immediately so from that standpoint, I truly enjoyed hearing that knowing that my company is also a SentinelOne Singularity Complete customer.
As a strategic security partner, I found the solution great, primarily because all of its features work well.
What needs improvement?
Update: SentinelOne Singularity Complete now works much more efficiently inside of Google Chrome. The lag times are gone and I'm able to navigate without issue.
----------------------------------
SentinelOne Singularity Complete takes up a lot of memory in Google Chrome, which sometimes causes it to lag, so this is an area for improvement. The solution could be improved by increasing its efficiency within the web browser.
Another area for improvement in SentinelOne Singularity Complete is technical support, particularly the response time when dealing with non-critical issues.
For how long have I used the solution?
We've been using SentinelOne Singularity Complete for over two years now.
What do I think about the stability of the solution?
I didn't experience crashing and downtime from SentinelOne Singularity Complete, so I find it stable.
What do I think about the scalability of the solution?
For my company's use, SentinelOne Singularity Complete is great and has no issues scalability-wise.
How are customer service and support?
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes longer to deal with non-critical support issues. Response time could be faster.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company was looking for a solution encompassing a wide range of protection, and SentinelOne Singularity Complete matched what the company was looking for. The company used another product, particularly Webroot, and then moved to this solution.
Moving to SentinelOne Singularity Complete was my company's decision as it had more features, was more advanced and was more suitable for an enterprise application. Hence, the solution was ultimately a better fit when compared to Webroot.
How was the initial setup?
I was involved in the initial deployment of SentinelOne Singularity Complete, which was very straightforward.
What about the implementation team?
SentinelOne Singularity Complete was implemented in-house. I did it all by myself.
What was our ROI?
Anytime my company doesn't get infected with ransomware, there's ROI from SentinelOne Singularity Complete, as being infected with ransomware is pretty costly.
What's my experience with pricing, setup cost, and licensing?
I find the licensing cost for SentinelOne Singularity Complete fair.
Which other solutions did I evaluate?
I evaluated CrowdStrike. They would not sell me the lower number of licenses that I needed at the time and priced them out of competing against SentinelOne.
What other advice do I have?
I've never used the Ranger functionality of SentinelOne Singularity Complete.
In my company, SentinelOne Singularity Complete has a hybrid deployment.
From a maintenance perspective, I have to ensure the solution is working and looks good, but I only have to go in and check occasionally. In SentinelOne Singularity Complete, the upgrade is automated.
My rating for SentinelOne Singularity Complete is nine out of ten.
I'd tell others looking into SentinelOne Singularity Complete that it provides complete protection and has yet to fail my company, so it's a solution that I recommend. I'd tell others to go with SentinelOne Singularity Complete.
My company is a SentinelOne customer.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Dec 9, 2025
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Updated: February 2026
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