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Serviceaide Luma Reviews

Vendor: Serviceaide
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    What is Serviceaide Luma?

    Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

    Get the Live Chat Buyer's Guide and find out what your peers are saying about Serviceaide Luma and more!
    Buyer's Guide
    Live Chat
    January 2026
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    Helped 881,082 peers since 2012

    Serviceaide Luma mindshare

    As of January 2026, the mindshare of Serviceaide Luma in the Live Chat category stands at 2.0%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Live Chat Market Share Distribution
    ProductMarket Share (%)
    Serviceaide Luma2.0%
    LiveChat13.5%
    NICE CXone10.8%
    Other73.7%
    Live Chat

    Learn more about Serviceaide Luma

    Serviceaide Luma was previously known as Luma.

    Serviceaide Luma customers

    ipc, BOSTON FINANCIAL, CloudSmartz, FUJITSU, OnStar

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