Siebel CRM for Public Sector is a comprehensive customer relationship management solution designed specifically for government organizations. Its primary use case is to streamline and automate various processes, such as citizen service management, case management, and constituent relationship management.
| Product | Market Share (%) |
|---|---|
| Siebel CRM for Public Sector | 1.1% |
| Microsoft Dynamics CRM | 25.7% |
| SAP CRM | 21.5% |
| Other | 51.7% |
The most valuable functionality of Siebel CRM for Public Sector includes robust citizen self-service portals, case management tools, and comprehensive reporting and analytics capabilities. These features enable government organizations to efficiently handle citizen inquiries, manage cases, and gain valuable insights into their operations.
This CRM solution helps organizations by improving citizen satisfaction through self-service portals, allowing citizens to access information and services anytime, anywhere. It also enhances case management by providing a centralized platform to track and resolve citizen issues effectively. Furthermore, the reporting and analytics capabilities enable organizations to make data-driven decisions, optimize resource allocation, and improve overall operational efficiency.
Sascar, Banca Transilvania, UL, Ministry of Agriculture, City of Atlanta, BT, EPM
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