What is our primary use case?
The application is smaller than the transaction applications. It's a very delicate, complex application. Now I use it, however, it's just a test function for functional testing.
I use TestComplete ID for writing test, functional, scripting. There are a lot of features in this tool. It's more complete with click and playback and proper things.
What is most valuable?
There are a lot of features in this tool, making it more complete with click and playback and proper things. It is very effective for detecting breaks and also for verifying the needs of the application before deploying it or when introducing a new product.
What needs improvement?
There are complaints about not detecting all objects in the browser. I have to check and verify, and sometimes I have to bypass certain steps, which is a problem. I need to check the solution to understand why it's too detailed to detect or think of the browser.
I use Chrome. Sometimes in Chrome, it doesn't detect certain elements in the web application. That's the problem.
Also, when I run tests, I cannot export different types of logs in the same document. When I run different tests, it provides different logs, and these logs cannot be put in the same document. I have to compile them manually.
Additionally, the tool can manage WinRamp scripts. I would say SilkTest also allows me to run tests, and I can challenge the sequencing, but it doesn't always do this correctly.
For how long have I used the solution?
I have been using the solution for almost 20 years.
How are customer service and support?
If I have a problem, I resolve it myself. Still, when I want to delve deeper into scripting, checking the community forums is helpful. I find more technical solutions there.
The documentation is helpful for beginners. However, to become an expert, I need to seek more.
Which solution did I use previously and why did I switch?
I use only TestComplete. I have used it a lot and for two years.
How was the initial setup?
The solution is straightforward to use.
What about the implementation team?
I use the product only for all related tasks. I handle updates and installations myself. I manage the queries as well.
What's my experience with pricing, setup cost, and licensing?
The price is becoming more expensive every year. It’s growing. Previously, we had two licenses. Now we have one. The company is trying to reduce the costs, and the solution has become expensive.
What other advice do I have?
It's straightforward to use. I'd rate the solution eight out of ten.