I have some customers using SolarWinds Log Analyzer to put some conditions on monitoring information from Windows servers and Linux servers. They use SolarWinds Log Analyzer to see if these conditions appear, and if they appear, generate a notification so that they can investigate what happened.
Can be used to monitor a specific log or do specific actions, but its initial setup is not so easy
What is our primary use case?
What is most valuable?
SolarWinds Log Analyzer works for specific conditions, like when someone needs to monitor a specific log or do specific actions.
What needs improvement?
SolarWinds Log Analyzer should deliver more integrated products so you can manage the console and easily configure the solution.
How are customer service and support?
The solution's technical support should improve its knowledge base. They should have more material in Portuguese because they have very few materials in Portuguese.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution’s initial setup is not so easy.
On a scale from one to ten, where one is simple and ten is complex, I rate the solution's initial setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
SolarWinds Log Analyzer is a cheap product. We have a commercial change this year in Brazil wherein we have to buy the solution via a distributor, and they have increased the prices. We are waiting to see how it will work in our market. Since it started this month, I don't know if the pricing will remain competitive for the rest of the year. Until December, the solution's pricing was competitive and cheap.
What other advice do I have?
Overall, I rate SolarWinds Log Analyzer a seven out of ten.
