SolarWinds NPM Reviews

We use this solution for checking databases and new devices that are added to the network. We test the L state of routers and firewalls.

The benefit of this solution is the reporting. We're able to report on and see our network in a graphical form. We are able to detect when a device is added to a network.

Being able to detect devices that are trying to connect wirelessly would make using this solution much easier.

I have been using this solution for two years.

This is a stable solution. 

We have not experienced any challenges with scalability. 

The support for this solution is satisfactory.

The initial setup is not that straightforward and could be made easier. We have approximately 500 devices using this solution. We require only two team members for maintenance. 

I would recommend this solution to other users. I would rate it an eight out of ten.

Our clients are using Solar Winds NPM to monitor their network product. Solar Winds NPM is straightforward and you can monitor it very easily.

I think Solar Winds NPM needs to create a profile with documentation responsibility.

I have been using Solar Winds NPM for about three years.

The product is very stable and we have been using the product for around ten years.

Technical support is very helpful with our upgrades. I would rate them about an eight or a nine.

Positive

The setup is straightforward and takes about a week.

I would rate this Solar Winds NPM an eight out of ten.

One of my clients is a bank. SolarWinds is primarily used in banking to limit network downtime to less than one or two minutes. All the ATMs are connected with SolarWinds, so the bank can respond quickly when the network is down. You only need about three or four people monitoring this software at a time. SolarWinds is deployed on-premises for security reasons. Banks do not allow cloud solutions for this purpose. 

Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring.

Each model has different features, so clients need to purchase a separate model for SQL monitoring, database monitoring, network traffic analyzer, HTTP traffic, etc. So each feature they need is in a different model, but customers would prefer an all-in-one solution.

I have been working with SolarWinds NPM for two years.

SolarWinds is stable. We sometimes have crashes here and there because we are monitoring so many features and routers.

SolarWinds is easy to scale.

We don't use technical support because we handle everything in-house. We already make customized dashboards, reports, notes, etc. ourselves.

I used PRTG, but it's not used in any banks. About 80 percent of banks I know use SolarWinds. PRTG is mostly popular in manufacturing companies. It's cheaper, so manufacturers can easily afford it. 

Setting up SolarWinds is somewhat complex because the data is encrypted and banks require so many policies. The reporting and dashboards are also complex. 

SolarWinds is expensive. That's why it's primarily banks using the solution. Small businesses can't afford it. Due to its pricing, most smaller enterprises like manufacturing companies are not interested. For example, we have a client who is also interested in traffic monitoring, but they are not purchasing SolarWinds because of the cost. 

I rate SolarWinds NPM seven out of 10. 

We use SolarWinds NPM for monitoring. We don't change anything, and we just look at it.

I like the tracking feature to track devices and see where they are connected. This is very practical.

The console could be more user-friendly. It would be better if SolarWinds updated the user interface.

I have worked with SolarWinds NPM for two or three years. 

SolarWinds NPM is a stable solution.

SolarWinds NPM is a scalable solution, but it costs a lot. As long as you pay, you can scale it as much as you like.

Technical support is quite efficient, but they have to be a little more responsive.

On a scale from one to five, I'll give them at least four.

Positive

The initial setup was quite complex and took a while. You need an engineer to install the solution and the database and configure everything. We have only two people accessing and maintaining SolarWinds.

We had a contractor implement this solution.

I did a proof of concept with ManageEngine. The functionalities are similar, but the ManageEngine interface is way more user-friendly.

On a scale from one to ten, I would give SolarWinds NPM a seven.

We are a mining company, and we use this solution to monitor our system operations. We monitor the truck service, and we have the network devices installed onto the equipment.

Their support team is efficient, and it is easy to set up.

The root cause analysis and installation faults are not clear.

I have been using this solution for two years.

It is stable.

Their support is good.

It was easy to set up. It took less than a month.

I would recommend this solution. I would rate it an eight out of 10.

This product is useful for monitoring our network devices.

It monitors bandwidth utilized on the network and tells us whether particular nodes or particular services are available or not. 

This product is of good caliber and we get better results by using it on our network.

Not many technical people are needed for administration.

The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring.

I would like to have a Syslog server module for this product. That would make the solution better.

We began using SolarWinds NPM a few months ago.

This is a very stable solution and we use it extensively.

SolarWinds NPM is scalable.

Up to now, we haven't opened any cases to tech support. Our local support is helping us to deal with the issues and if required, we will contact the vendor for support.

This product is easy to install.

A single technical person can deploy it.

We have a technical team aligned with our support SLA and they are helping us in this regard.

We pay a yearly licensing fee.

In summary, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

What I've found most valuable about the solution is that it's scalable.

An area of the solution that needs improvement is the multitenancy. I'd like to see more features that deal with multitenancy in the next release.

I have been using the solution for a couple of years. 

The solution is stable.

The solution is scalable. 

There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of software hacks.

The installation takes about one day. However, it can take more than a couple of days to work with SolarWinds NPM or other products. The integration is part of the project.

We have specialists that take care of the installation. Usually you need two or three technicians to implement, depending on the company's experience. The main part is integrating the customization.

To get the positive business case within ROI, return on investment, sometimes also use the NCV, the net constant value.

There's standard licensing, and then it depends on the size of the customer. I have customers that pay anywhere from 25K up to 200K, depending on the subscription model.

The competitors can be PRTG in combination with, for example, log monitoring features. There are lots in that space.

If you look at SolarWinds, it's a very traditional brand, and there are a couple of competitors who are far more modern, also in the layout. Some of the competitors have better visibility, and also have licenses more suitable for some customers.

We have a couple hundred customers using this solution.

Whether the solution is right depends on the customer's needs. What does he want? What is the company's strategy? What expertise does he have? Does the company have its own technicians? Does higher management have the strategy to help their specialists or not? 

I would rate the solution a seven out of ten.

The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well.

This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM.

I've been working with this product for almost ten years.

The support could be improved. Within the last two, three years, I would say the support has declined. It has degraded, but not that bad. We are still getting solutions, but sometimes, calls stay on hold. When we try to call the support team, it continues to ring on their side. About half of the time it gets connected very quickly, but the other half takes some time to connect. Sometimes I wait more than 10 minutes. It's not totally bad, as we are still getting support. Nowadays, we prefer to send emails to them, so whenever they have someone available, they can revert back to us and we can schedule a call with them.

The pricing is reasonable. In the last year we tried to look for different applications and those other applications are even more expensive. 

If someone wants to install this application, they need to be very specific what environment they want to monitor, whether they want to monitor in a hybrid environment or just cloud, or just on prem, because the setup is going to be quite different in all aspects. When it comes to installation, someone has to have a better understanding of what they're actually going to monitor, how many nodes they are going to monitor, how many network device they are going to monitor, etc. With respect to that, the licensing changes.

I would rate SolarWinds NPM an eight out of ten.