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reviewer1452045 - PeerSpot reviewer
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Real User
Jun 1, 2021
Secure, reliable access, with good support that responds promptly
Pros and Cons
  • "It is easy to implement."
  • "We have not had any issues with this solution."
  • "It is already secure but it could be better in terms of other breaches that may occur."
  • "It is already secure but it could be better in terms of other breaches that may occur."

What is our primary use case?

We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.

What is most valuable?

It is easy to implement.

It is very secure, which is why we have chosen it.

What needs improvement?

It is already secure but it could be better in terms of other breaches that may occur.

For how long have I used the solution?

I have been using the latest version of Sophos XG for a few months.

Buyer's Guide
Sophos Firewall
April 2026
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What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Sophos XG is scalable.

This solution is being used by approximately 800 to 1,000 people.

How are customer service and support?

Technical support is very good. They are very prompt.

Which solution did I use previously and why did I switch?

I have not used any other solutions before using Sophos XG.

How was the initial setup?

The initial setup is straightforward. It is easy to install and it only took a few hours to do.

You only need one person to maintain this solution.

What about the implementation team?

We have an in-house team to install and deploy the solution. We did not use an integrator.

What's my experience with pricing, setup cost, and licensing?

We pay our licensing fees yearly.

I don't think that it is expensive when you compare it with other solutions available on the market.

What other advice do I have?

We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.

I would rate Sophos XG a nine or a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1418730 - PeerSpot reviewer
Director at a consultancy with 1-10 employees
Reseller
May 29, 2021
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
  • "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
  • "I would recommend this solution, it is very good."
  • "The reports could improve, they do not seem complete and more information could be added."
  • "The reports could improve, they do not seem complete and more information could be added."

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and technical support?

The technical support is good and they provided me assistance through email.

How was the initial setup?

The initial setup is easy. It takes approximately three hours to install.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution that is priced well and all the features are included.

What other advice do I have?

I would recommend this solution, it is very good.

I rate Sophos XG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Sophos Firewall
April 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Infrastructure Administrator at CFA-INSTA
Real User
May 27, 2021
Fully integrated, easy to use, and scalable
Pros and Cons
  • "I have found the solution easy to use and fully integrated."
  • "I have found the solution easy to use and fully integrated."
  • "The solution could improve by having better security."
  • "The solution could improve by having better security."

What is most valuable?

I have found the solution easy to use and fully integrated.

What needs improvement?

The solution could improve by having better security.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the scalability of the solution?

In my experience, I have found it to be scalable.

How was the initial setup?

The installation took approximately one day to complete.

What about the implementation team?

We did the implementation of the solution and we used a team of two.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1584489 - PeerSpot reviewer
Senior Executive IT at Mattsen Kumar LLC
Real User
May 24, 2021
After four years, we've never had a complaint from a customer
Pros and Cons
  • "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
  • "It's far better than other solutions available on the market right now."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."

What is our primary use case?

We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.

How has it helped my organization?

We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.

What is most valuable?

We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.

What needs improvement?

The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.

For how long have I used the solution?

I have been using Sophos XG for roughly four years. 

What do I think about the stability of the solution?

This solution is both stable and secure.

How are customer service and technical support?

The technical support is good enough. 

What other advice do I have?

I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization. 

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Engineer at a individual & family service with 11-50 employees
Real User
May 11, 2021
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
  • "Dashboard is easy to use and the reporting offers a lot of detail."
  • "The dashboard is easy to use and quite sensitive, and the reporting offers a lot of detail, which is good."
  • "Technical support is difficult to access."
  • "The technical support they offer is difficult to access."

What is our primary use case?

I generally use Sophos for the firewall and also for endpoint protection. 

What is most valuable?

The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good. 

What needs improvement?

The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.

For how long have I used the solution?

I've been using Sophos XG for about seven months. 

What do I think about the stability of the solution?

I haven't had any issues with stability. 

How are customer service and technical support?

Dealing with technical support is not simple. 

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard. 

What other advice do I have?

I recommend this solution, the only issue is that it's not suitable for enterprise size companies. 

I rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
it_user1199040 - PeerSpot reviewer
Senior solution architect at a comms service provider with 51-200 employees
Real User
Apr 21, 2021
Suitable for any environment, plenty of features, and strong protection capabilities
Pros and Cons
  • "The solution has all the security features you would need for any type of environment."
  • "The solution has all the security features you would need for any type of environment."
  • "In feature releases of the solution, I would like there to be an increase in the detection capability."
  • "In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market."

What is our primary use case?

We use the solution for typical perimeters a firewall is used for. Recently they have added some more additional security such as web application firewalls and email security as part of their offering.

What is most valuable?

The solution has all the security features you would need for any type of environment. I have found the protection capabilities and email security protection most valuable.

What needs improvement?

In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

The solution has been stable. However, two years ago there were some issues causing stability concerns.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How are customer service and technical support?

I have found the technical support could be more knowledgeable and faster in the future.

How was the initial setup?

The installation was very easy. When comparing the installation to other firewalls it takes approximately the same amount of time. We were able to complete the migration from our old firewall in one day. In terms of migration downtime, it is in the average range compared to other solutions. The rolling out of the policies time depends on the existing environment.

What about the implementation team?

The deployment and maintenance of the solution can be done by one technician, it is very simple.

What's my experience with pricing, setup cost, and licensing?

There is no license required to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1509228 - PeerSpot reviewer
Network Manager at a outsourcing company with 5,001-10,000 employees
Real User
Apr 11, 2021
Protects our network but has a limited range of IP addresses
Pros and Cons
  • "Sophos XG protects our network from advanced threats."
  • "Sophos XG protects our network from advanced threats."
  • "There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients."
  • "There's an IP address delivery for our VPN client and a limited range of IP addresses, so this is a problem in the latest firmware release, and we need a lot of VPN clients."

What is our primary use case?

Sophos XG protects our network from advanced threats.

What is most valuable?

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

What needs improvement?

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

For how long have I used the solution?

I have been using Sophos XG for a couple of years.

What do I think about the scalability of the solution?

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

How are customer service and technical support?

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1535100 - PeerSpot reviewer
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Mar 31, 2021
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform; I think it's a perfect solution, as Sophos will manage everything in one container and you can manage many firewalls or endpoints within one panel."
  • "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
  • "I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version."

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
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Updated: April 2026
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Buyer's Guide
Download our free Sophos Firewall Report and get advice and tips from experienced pros sharing their opinions.