We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.
Senior Executive IT at a tech services company with 1,001-5,000 employees
After four years, we've never had a complaint from a customer
Pros and Cons
- "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
- "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."
What is our primary use case?
How has it helped my organization?
We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.
What is most valuable?
We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.
What needs improvement?
The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.
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Sophos Firewall
January 2026
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881,757 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Sophos XG for roughly four years.
What do I think about the stability of the solution?
This solution is both stable and secure.
How are customer service and support?
The technical support is good enough.
What other advice do I have?
I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a individual & family service with 11-50 employees
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
- "Dashboard is easy to use and the reporting offers a lot of detail."
- "Technical support is difficult to access."
What is our primary use case?
I generally use Sophos for the firewall and also for endpoint protection.
What is most valuable?
The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good.
What needs improvement?
The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.
For how long have I used the solution?
I've been using Sophos XG for about seven months.
What do I think about the stability of the solution?
I haven't had any issues with stability.
How are customer service and technical support?
Dealing with technical support is not simple.
How was the initial setup?
The initial setup is straightforward.
Which other solutions did I evaluate?
I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard.
What other advice do I have?
I recommend this solution, the only issue is that it's not suitable for enterprise size companies.
I rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Sophos Firewall
January 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
- "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
- "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
What is most valuable?
I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.
What needs improvement?
Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.
For how long have I used the solution?
I have been using Sophos XG for more than two years.
What do I think about the stability of the solution?
I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.
What other advice do I have?
On a scale from one to ten, I would give Sophos XG a seven.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Project manager at a tech services company with 51-200 employees
Provides quality threat protection
Pros and Cons
- "Sophos XG deployment is easy and rapid."
- "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."
What is our primary use case?
Our clients from the governmental and enterprise sectors have multiple use cases for this product.
What is most valuable?
The most valuable feature of this product is threat protection. Filtering and web protection are important as well.
What needs improvement?
Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing.
For how long have I used the solution?
I have about five years of experience with this solution.
What do I think about the stability of the solution?
The solution's stability is fine.
What do I think about the scalability of the solution?
There is not much flexibility or scalability with this solution.
How are customer service and technical support?
The Sophos XG technical support is good.
How was the initial setup?
Sophos XG deployment is easy and rapid.
Which other solutions did I evaluate?
Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory.
What other advice do I have?
Before deciding on this product, it's important to evaluate the price of the network.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Plenty of features, easy to use and simple install
Pros and Cons
- "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
- "There are issues with electricity with this solution."
What is our primary use case?
We use the solution as our HQ main firewall.
What is most valuable?
In my experience, the solution was easy to use, has lots of features, and is easy to configure.
What needs improvement?
There are issues with electricity with this solution.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
The scalability could be better. We have 500 to 1000 users using the solution at my company.
How was the initial setup?
The installation is easy.
What about the implementation team?
The deployment only took an hour for one person to do it.
What's my experience with pricing, setup cost, and licensing?
The hardware is inexpensive but the license is expensive.
What other advice do I have?
I am going to continue using this product and I recommend this product to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
- "This is a very stable solution."
- "The MTR feature needs enhancing."
What is our primary use case?
This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos.
What is most valuable?
It is a stable product because it's on the central cloud so there's no management required.
What needs improvement?
The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.
Which solution did I use previously and why did I switch?
We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.
How was the initial setup?
The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license.
What other advice do I have?
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Simple to use, simple to manage, and simple to administer
Pros and Cons
- "The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection, and antivirus."
- "Sophos can definitely improve with the interoperability between solutions."
What is our primary use case?
This firewall is part of the security solution that is implemented in medium-sized enterprises.
We are using it for endpoint and user security for laptops and mobile phones.
What is most valuable?
The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection and antivirus. It's similar to antivirus on steroids.
It's simple to use and has a simple interface. It's generally straightforward and configuration-wise, it's not complex.
It's a very simple product to use and that's why you find it is used mostly in small to medium-sized enterprises. They don't have the manpower that a large organization can have, in terms of the skilled workforce when it comes to cybersecurity. They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time. That's the main selling point for Sophos.
What needs improvement?
I have not used their SD-WAN product or the SD-WAN feature, so I don't know how scalable the SD-WAN is. But, I hope just that the SD-WAN is up to par with FortiGate.
The integration is an area that can improve a bit. One of the other solutions that I have used that is highly interoperable is Fortinet. It's easy to integrate with other products.
Sophos can definitely improve with the interoperability between solutions.
For how long have I used the solution?
I have been using Sophos XG for a year and a half.
We are using the latest version.
What do I think about the stability of the solution?
It is very stable. I've not had any issues with it.
In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products.
What do I think about the scalability of the solution?
In terms of scalability, it's very scalable because they have different sized firewalls for different requirements or different specifications.
It is also able to do high availability, so it's very scalable.
Currently, in our organization, we have coverage with Sophos Intercept X Endpoint Protection. We have 49 employees. We plan to continue to use this solution.
We are currently subscribed to a three-year product and will be using it for a duration of three years.
How are customer service and technical support?
I have not had any cases where I had to log technical support, but I believe it would be fast enough in case I needed to reach out to them.
Which solution did I use previously and why did I switch?
We are also using Fortinet FortiGate Firewall.
How was the initial setup?
The initial setup is very simple.
For a normal deployment with basic configuration in a medium-sized enterprise, it can take a day and a half.
If it's a complex network design then it might be three to four days.
It only requires one person to deploy and maintain this solution.
What about the implementation team?
We used an implementor and an integrator, but usually, I do it by myself.
Which other solutions did I evaluate?
The features in Sophos XG are the same features you would find in Palo Alto or Fortinet.
What other advice do I have?
I just like it the way it is. I wouldn't recommend any changes to it, because what they have is working and it's working very well. It is a product that I definitely recommend to others.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
ICT Manager at a financial services firm with 201-500 employees
A fast, agile, and stable solution that is easy to deploy and manage
Pros and Cons
- "Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use."
- "They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection."
What is most valuable?
Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.
What needs improvement?
They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very agile.
Which solution did I use previously and why did I switch?
We didn't have any other similar solution previously.
How was the initial setup?
It is very easy to deploy.
What's my experience with pricing, setup cost, and licensing?
It is very expensive.
What other advice do I have?
I would rate Sophos XG a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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