Sophos XG is used for network security for RED devices, client servers, and VM servers.
Network Security Engineer at gofaster
Helpful support, simple installation, but stability could improve
Pros and Cons
- "The most valuable feature of Sophos XG is the VBM."
- "For small to medium-sized businesses, Sophos XG works well, it is stable."
- "Sophos XG could improve by being more stable and for it to be able to be used for large enterprises."
- "Sophos XG could improve by being more stable and for it to be able to be used for large enterprises."
What is our primary use case?
What is most valuable?
The most valuable feature of Sophos XG is the VBM.
What needs improvement?
Sophos XG could improve by being more stable and for it to be able to be used for large enterprises.
For how long have I used the solution?
I have used Sophos XG within the last 12 months.
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April 2026
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What do I think about the stability of the solution?
For small to medium-sized businesses, Sophos XG works well, it is stable.
What do I think about the scalability of the solution?
We have approximately 15 users using this solution in my organization and we do not plan to increase usage.
How are customer service and support?
The support we have received from Sophos XG has been good.
How was the initial setup?
The installation of Sophos XG is simple.
The time it takes for the implementation depends on many factors, such as how many features are required and the size of the business. However, for a small business, the process can take approximately one day.
What about the implementation team?
For small implementations, I can do the process but for larger implementations, I have an assistant.
What other advice do I have?
I recommend this solution to others for small to medium-sized businesses.
I rate Sophos XG a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at TopSOC
Reliable, simple installation, and scalable
Pros and Cons
- "The scalability of Sophos XG is good."
- "Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud."
- "Sophos XG could improve Data Loss Prevention(DLP)."
- "Sophos XG could improve Data Loss Prevention(DLP)."
What is our primary use case?
Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.
What needs improvement?
Sophos XG could improve Data Loss Prevention(DLP).
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
We have approximately 20 users using the solution.
How are customer service and support?
The support is a bit behind compared to other vendors.
How was the initial setup?
The installation is straightforward and only took one and a half hours.
What about the implementation team?
We have one or two people for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
My customers pay a license for one or three years to use Sophos XG.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Sophos Firewall
April 2026
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Network engineer at a manufacturing company with 201-500 employees
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
- "The solution comes with a common bundle which comprises all the feature."
- "The solution is really cool and has a very user friendly GUI."
- "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."
- "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."
What is our primary use case?
We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices.
The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features.
What is most valuable?
The solution is really cool and has a very user friendly GUI.
It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box.
What needs improvement?
While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability.
For how long have I used the solution?
I have been using Sophos XG for three years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
For sure, the solution is scalable.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to Sophos XG.
How was the initial setup?
The installation is extremely straightforward.
Deployment takes one hour, tops.
What about the implementation team?
Installation can be done on one's own.
The same holds true of deployment.
What's my experience with pricing, setup cost, and licensing?
There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features.
Which other solutions did I evaluate?
Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box.
What other advice do I have?
I would recommend the solution to others.
I rate Sophos XG as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at REDCO
Nice interfaces and good configuration
Pros and Cons
- "The most valuable features are its nice interfaces and configuration. The endpoint is also very good."
- "The most valuable features are its nice interfaces and configuration, and the endpoint is also very good."
- "Areas for improvement would be the access points and the on-premise version, which is very bad."
- "Areas for improvement would be the access points and the on-premise version, which is very bad."
What is most valuable?
The most valuable features are its nice interfaces and configuration. The endpoint is also very good.
What needs improvement?
Areas for improvement would be the access points and the on-premise version, which is very bad.
For how long have I used the solution?
I've been using this solution for two years.
How are customer service and support?
The technical support is very, very bad.
What other advice do I have?
Sophos is about three or four years behind FortiGate. I would score this solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Graftronics Pvt Ltd
Provides excellent firewall endpoint and email encryption
Pros and Cons
- "The solution offers a good firewall endpoint and email encryption."
- "The stability of this product is good, we've never had any complaints from our customers."
- "SD-WAN needs to be improved because it often fails at the network security level."
- "SD-WAN needs to be improved because it often fails at the network security level."
What is our primary use case?
We are resellers of Sophos XG and I'm the company's managing director.
What is most valuable?
I like the firewall endpoint and email encryption that Sophos XG provides.
What needs improvement?
As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The stability of this product is good, we've never had any complaints from our customers.
What do I think about the scalability of the solution?
The scalability is fine.
What's my experience with pricing, setup cost, and licensing?
Licensing costs for this product are reasonable.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Owner at a tech services company with 11-50 employees
Reasonably priced, stable, easy to setup and has good technical support
Pros and Cons
- "The most valuable feature of this solution is flexibility."
- "Sophos XG is used as our firewall, and as an MSP with a variety of clients with varying needs, it is a solution that is tailored to each of our clients and their specific requirements."
- "Scalability could be improved. It could be better."
- "Scalability could be improved. It could be better."
What is our primary use case?
Sophos XG is used as our firewall.
We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.
What is most valuable?
The most valuable feature of this solution is flexibility.
What needs improvement?
Scalability could be improved. It could be better.
For how long have I used the solution?
I have been working with Sophos XG for approximately six years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
It is scalable in the majority of cases. We've had a couple of problems.
Our main application is for medium-sized companies.
Which solution did I use previously and why did I switch?
We are also using FortiGate.
How was the initial setup?
The initial setup is easy, it's straightforward.
What was our ROI?
The technical support is good. We have no problems with technical support.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable but it would be great if it was reduced to half the price.
What other advice do I have?
I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.
I would rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
A good price for a manageable solution, but we have encountered bugs
Pros and Cons
- "A valuable feature involves the solution's manageability."
- "Owing to the fast and adequate response time we get, we do not have complaints about the stability."
- "Even though things work on the back end, we have encountered bugs in the solution."
- "Even though things work on the back end, we have encountered bugs in the solution."
What is our primary use case?
The solution acts as a filter.
What is most valuable?
A valuable feature involves the solution's manageability.
What needs improvement?
Even though things work on the back end, we have encountered bugs in the solution.
User interface and integration can stand improvement.
For how long have I used the solution?
I have been working with Sophos XG for two or three years.
What do I think about the stability of the solution?
Owing to the fast and adequate response time we get, we do not have complaints about the stability.
What do I think about the scalability of the solution?
Scalability is not an issue for us, as we are getting the requisite support, with fast response time.
What's my experience with pricing, setup cost, and licensing?
The price is good for the moment.
What other advice do I have?
We are a provider of services to our customers.
I would recommend this product to others.
I rate Sophos XG as a seven out of ten, owing to the bugs we have come across.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head Of Solutions at a tech services company with 11-50 employees
Feature rich, reliable, good support, and good pricing
Pros and Cons
- "There are many valuable features."
- "Sophos XG is a reliable product."
- "They need to improve the SD-WAN feature."
- "It is not recommended for larger enterprise customers. They need to improve the SD-WAN feature."
What is our primary use case?
We are IT, service providers, here in Pakistan, we provide solutions for our customers.
We deploy this solution for the health care industry, in hospitals.
What is most valuable?
There are many valuable features.
It's a good product.
What needs improvement?
It is not recommended for larger enterprise customers.
They need to improve the SD-WAN feature.
For how long have I used the solution?
As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.
Our clients are using the latest version.
What do I think about the stability of the solution?
Sophos XG is a reliable product.
What do I think about the scalability of the solution?
Sophos XG is easy to scale.
We have eight to ten customers who are using this solution.
How are customer service and technical support?
Technical support is good but there is a delay in response.
The response time needs improvement.
Which solution did I use previously and why did I switch?
We deal with Fortinet and Sangfor as well.
How was the initial setup?
The initial setup is easy to apply. It is not complex.
What's my experience with pricing, setup cost, and licensing?
The product is well priced. We are happy with the pricing.
The license is subscription-based.
What other advice do I have?
I would recommend this solution for less than 5,000 users.
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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