Sophos SafeGuard Reviews

I'm the head of security at our company and we are customers of Sophos SafeGuard. 

The valuable feature is the intrusion detection system, the firewall itself.

The Office 360 integration could be improved, it's not so straightforward. It's been a challenge. When I moved from my mail in-house, on-prem, to Office 360 on cloud, I had a lot of challenges getting my mail to pass through the firewall. That's something I'm currently working on.

Additional features I'd like to see would be more help results to the product. Maybe they could provide a way to train on the product, provide tutorials that could be easily accessed for people to easily understand the product quickly. I think that would help. The issue is not always the product but the configuration and the know-how to easily manage the system that sometimes make you not get the best out of the system. It's a matter of making resources available. 

I've been using this solution for five years. 

It's a stable solution, I haven't had any challenges except when I was doing the migration.

The solution is scalable, we have over 500 staff using it. 

We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house. If necessary, I sometimes go to the community to see if somebody has reported something that can help us. 

The price could be lower. I think it's one of the disadvantages of the solution. 

I would recommend that people choosing this solution find the right technical people or  vendor to provide support and assistance to ensure the product is working fine.

I would rate this product a six out of 10. 

We primarily use the solution for endpoint encryption within our organization.

The management and the removable media encryption are two of the solution's most valuable features, in my opinion. They're very useful.

It's quite easy to integrate Safeguard with BitLocker.

In the latest versions, from Windows 8 onwards, everything is encrypted using BitLocker. What we require is key management, and in particular, policy management surrounding keys. There should be an option wherein I should be able to set the policy to exploit the BitLocker POA keys, and able to manage and reset the keys. Right now, the solution doesn't have this as an option.

From version eight, Windows 8 onwards, SafeGuard doesn't work 100% of the time. So we have to use BitLocker for the encrypting. Only the key management is done by SafeGuard. 

When you have the PPM chipset, you can have the power-on authentication, when you boot up your machine, you can set the six-digit passcode. As of right now, SafeGuard can't manage the six-digit passcode in terms of the expiration, and I need that added as a feature.

I have used the solution for maybe more than five years.

We've found the solution quite effective in terms of stability. There aren't bugs or glitches. We don't experience crashes. It's reliable.

Our organization hasn't run into any issues with scaling. If a company needs to expand its usage, it should be able to do so quite easily.

Currently, it's just my team that handles Safeguard in the company. Not everyone in the organization has access to it. We do use it daily.

We have contacted technical support in the past, and so far I can say that we've been completely satisfied. They've been very helpful and we don't have any complaints to speak of.

The initial setup was quite easy. We didn't find it to be complex.

Deployment doesn't take much time. It depends on the hard disk. Most installations shouldn't take more than thirty minutes at a maximum to finalize.

Our team was able to deploy the solution ourselves. We didn't require an integrator, consultant, or reseller to assist us in this endeavor.

We're merely a customer of the solution. We don't have a special relationship with Sophos.

We mostly deploy the solution on-premises, and only occasionally on the cloud.

I don't think I have much advice to give to other companies in regard to this product. We use it to manage BitLocker and find it very easy to set up. Organizations shouldn't have trouble implementing it into their business. We never have had issues with it in terms of implementation.

I'd rate the solution seven out of ten.

We review and manage all those products, including the firewall and endpoint security. For example, Sophos SafeGuard allows us to review and manage security solutions efficiently with our clients who have multiple locations and need cloud administration.

Sophos SafeGuard is very easy to implement, and the connection for remote users is beneficial.

Sometimes, when the product has a firmware upgrade, we encounter implementation problems, which can delay the connection and require a reset and reinstallation. It has been a persistent issue with Sophos SafeGuard.

We have been using Sophos SafeGuard since 2018.

Stability can be an issue. After firmware upgrades or updates, we sometimes encounter problems that delay connections and require a reset and reinstallation. I would rate the stability as a seven out of ten. 

We usually do not need to contact technical support because we know how to handle the problems that arise, particularly those related to upgrades. Our company sells Sophos SafeGuard to our customers and helps manage it when needed.

Sophos SafeGuard is very easy to implement, and deployment is straightforward. For user connections, it's as simple as plug-and-play. This product usually connects with a cloud solution.

I would rate the initial setup as ten out of ten.  

Regarding pricing, it's a middle-priced solution. We typically use Sophos SafeGuard with the Sophos firewall, which includes VPN connections. The cost depends on the number of users, with some customers requiring hundreds of connections and others needing around a thousand.

I see great potential in Sophos SafeGuard due to its integration with the entire security suite. The key selling point is the seamless connection for users, companies, endpoints, and firewalls.

All these products, including switches, firewalls, and wireless, can be managed centrally through the cloud. This unified management is a significant advantage for our customers, allowing them to manage all their security products in one place.

Overall, I would rate Sophos SafeGuard a ten on ten. However, it does not integrate AI into this solution.

All the features and equipment of Sophos help improve our organization’s security.

The product filters phishing emails. It blocks suspicious files downloaded on devices to avoid damage. We use data encryption. If our laptop is stolen, we can avoid losing data. The product is very safe. The interface used for deploying encryption policies is user-friendly. I’m satisfied with the tool’s performance.

The product is not cheap.

I have been using the solution for six to seven months.

We haven’t faced any bugs or glitches.

We have about 100 users in our organization.

It is easy to deploy and maintain the product. We have four people to maintain the tool. It is easy to configure it.

Data security is the most important thing. It is difficult to calculate the ROI. However, it is understandable that solutions like Sophos SafeGuard make us more safe.

It is a premium product, so the quality is good.

We are technicians. We configure the laptops. I have used different security systems in my previous organization. We are adding new features like access points for Wi-Fi. Overall, I rate the tool an eight out of ten.

I use SafeGuard to protect the end-user's system from any external algorithms. Users have to be ready for any attack, whether it's coming from within or outside the network.

You have to pay extra for some additional features, like data extraction. It would be nice if everything was available in one bundle.

I have been using Sophos SafeGuard for four years.

SafeGuard is extremely stable.

SafeGuard is highly scalable.

I rate Sophos support seven out of 10. Sometimes, it takes them time to respond.

Neutral

Setting up SafeGuard is straightforward except the bandwidth and sync. It takes around five minutes to deploy one module, depending on your network environment. Sometimes, a client needs a strictly on-premises deployment instead of on the cloud. 

I performed the installation by myself. 

I rate Sophos SafeGuard 10 out of 10. It's easy to use. You have to pay extra for additional, but the basic product is fantastic. It will be a good solution for you, depending on your requirements.

I have deployed a couple of Sophos firewalls for our clients recently. We are customers of Sophos. 

The solution has the intelligence to block a virus attack and prevent it from moving across the system. It's easy to use and a very reliable firewall, functionally and mechanically.

The solution lacks connectivity to Azure AD so it can connect to the regular internal Windows AD server but there's no direct connection to Azure AD. That would be a product improvement that needs to be implemented given that almost everyone is now on the cloud.  

I've been using this solution for nine years. 

From what I have seen, this is a very scalable product. It's a major plus point for them.

I've had a very good experience with customer service, particularly recently as I've also been managing other Sophos firewalls for customers.

Positive

It's worth taking the time to figure out how the solution can fit your needs. Sophos satisfies a large number of requirements and gives you unified security. It's something that has become a standard function with all other solutions in the market including with Palo Alto, SonicWall. I think Sophos leads in that space and if you're looking at a unified security function, then I recommend Sophos because of the protection from the endpoint to the gateway. It's a strong and capable system. 

I rate this solution nine out of 10. 

We are using the new version of Sophos SafeGuard. 

Our endpoint users make use of three environments which we protect with the help of the solution. 

I like the support most of all. In the past we had issues with it, but are now very pleased with it. It is very good. 

The solution's ability to integrate with other solutions, such as a DLP, should be addressed. 

The solution is stable. 

The solution is scalable. 

We do not have plans to increase the usage at present, perhaps in three year's time. 

I like the support most of all. In the past we had issues with it, but are now very pleased with it. It is very good.

Were I to come across an alternate solution, I would switch. In the past, we made use of Kasperki, but we switched to Sophos SafeGuard because we felt it to be better. 

The initial setup was easy.

The deployment lasted four months. 

We use six or seven people, a combination of engineers and technicians, for the deployment and a technical support staff, consisting of 40 technicians, for the maintenance. There is much work involved, but we handle this.

For the deployment, we made use solely of the technical support that we had from the Sophos company.

I have not seen an ROI, return on our investment. 

We evaluated CrowdStrike, prior to going with Sophos SafeGuard. 

Our company provides protection for 3,000 endpoint users. 

We are customers of the solution. 

Our solution is on hybrid cloud, with our servers being on-premises and the updates and sandbox being on the cloud. 

I recommend that a person have a good implementation team which is very familiar with the solution. One who implements with a DLP solution should be careful with the DLL. 

I rate Sophos SafeGuard as a nine out of ten. 

We use the solution primarily for email scanning.

The malware protection and the scanning features are most valuable in this solution.

There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future.

In an upcoming release, there should be more reports on the health status of the systems that we could fix, such as memory health, CPU utilization, and CPU health. These types of additions would be a great help.

I have been using the solution for approximately six months.

I have found the solution to be stable.

The solution has been scalable. Most of my clients are enterprise-size organizations using this solution.

Since I have been using the solution I have not had any errors or any issues I would need to contact support about.

I have used Trend Micro and Symantec antivirus previously. We have had a lot of issues with Trend Micro antivirus. We were facing so many issues related to the support and integration with some applications. There were times when applications would stop running. The solution also took up too many resources that were impacting the system's performance which is why we needed to move on from that particular antivirus.

It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses, it needs to be lower.

I rate Sophos SafeGuard a seven out of ten.

We use this solution to protect our devices in a data center environment.

The most valuable feature of this solution is the protection. It offers many different areas of protection such as trade and virus protection.

It's the best solution on the market.

It's a good product, but some are not happy with the boot BCN, and the point-to-point VPN requires the best protection. Better internet protection is required.

We are currently using Sophos XG 210.21 but it expires in August, so we are looking at the Next-Generation Firewall.

We are using the latest version of SafeGuard.

It's a stable solution. We have no issues with stability.

We can expand the product when we have the requirements to do so. For now, we have not explored this area.

We have 150 users in various roles using this solution in our organization.

The technical support is great. They are very good, and helpful.

The initial setup was complex.

It took two months to deploy.

Initially, we started to implement this solution but required some help from support.

Licensing is on a yearly basis and the pricing could be better.

I would recommend this solution to others because it's a very good product.

We are satisfied with SafeGuard and I would rate it a ten out of ten.

Sophos SafeGuard is a firewall; we use it for filtering and internet security.

Sophos SafeGuard constantly updates, so I am always using the latest version.

Within our organization, there are slightly less than 10 Sophos SafeGuard users.

Security-wise, it's one of the best. I don't think there is much room for improvement.

The integration could be a little better.

I use this solution frequently and I can't think of anything I would change.

I have been using Sophos SafeGuard for two years.

Sophos SafeGuard is both scalable and stable.

I don't require any technical support so I don't have much experience with them.

The installation was very simple, I did it by myself. It only took roughly one hour.