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Senior Manager Network Design at MEEZA, Managed IT Services Provider
Real User
Top 20
May 4, 2024
Contains audit trails, which are essential in case of a security breach for investigation purposes
Pros and Cons
  • "Integration with other solutions is one of its strongest points. It's very easy to integrate and automate."
  • "There's no centralized management. This is a drawback."

What is our primary use case?

I use it for authentication of administrators and the users of applications.

It's primarily for application access authentication.

What is most valuable?

First, it's very secure. 

Second, it's reliable. 

Additionally, it contains audit trails, which are essential in case of a security breach for investigation purposes.

Integration with other solutions is one of its strongest points. It's very easy to integrate and automate.

Encryption is not the major focus of this technology. It's embedded, so the specific encryption method used isn't the primary concern for us.

What needs improvement?

There's no centralized management. This is a drawback.

Along with centralized management, it's also complex to deploy.

Ideally, we need centralized management for all clients and a simplified deployment process.

So, those are the two major points we'd like to see improved.

For how long have I used the solution?

I have been using it for three year.

Buyer's Guide
Sophos SafeGuard
April 2026
Learn what your peers think about Sophos SafeGuard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's very stable once deployed. I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

We haven't tested its limits yet as our customer base is smaller. However, Sophos claims it's very scalable and can handle thousands of users.

Currently, four customers use the technology.

How are customer service and support?

The tech support is good. But we haven't needed to contact them too many times. 

How was the initial setup?

It is complex to deploy. It took roughly six to nine months, which is a problem.

Sophos can make it faster and easier to deploy. 

What about the implementation team?

The steps to deploy are: first, understanding requirements; second, setting up the infrastructure; third, loading the data; and finally, testing.

A team of five to seven is ideal. Currently, we have five people with different skill sets handling it.

The deployment model is flexible. It can be deployed either cloud-based or on-premises.

What was our ROI?

There are two key values. First, it significantly enhances security, which is crucial for modern applications. Second, it has a great return on investment because once deployed, it requires minimal ongoing maintenance and becomes a steady revenue generation tool.

What's my experience with pricing, setup cost, and licensing?

It's a software license with a one-time purchase. There are no issues with purchasing, and the vendor is flexible with licensing.

Which other solutions did I evaluate?

We evaluated many other options and found SafeGuard stood out due to its variety of features that matched our requirements. Other technologies might be better for different companies depending on their specific needs.

Sophos aligned best with our requirements. Other solutions might be better suited for different companies if they have different needs.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.

Consider the deployment time in advance. It takes a while to deploy, so if you need it next year, start the deployment this year.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Miyoba Sichimwi - PeerSpot reviewer
Information Technology Security Officer at South African National Accreditation System (sanas)
Real User
Top 10
Jun 23, 2023
A stable and easy-to-install solution that runs in the background without disturbing the user
Pros and Cons
  • "It is seamless and easy to install. We haven't encountered any recent issues."
  • "The lack of need for the patch for an extra password is a shortcoming. It will be a great improvement if the patch requires an extra password so that they can find out how to synchronize your Windows password with the same password for Sophos SafeGuard."

What is our primary use case?

It is seamless and easy to install. We haven't encountered any recent issues. However, the only drawback for our users is the need for an additional password. Apart from that, it has been good so far.

We recently passed the Personal Protection of Personal Information Act in South Africa. It has been in effect for the past three years, starting in 2018. There is a requirement to protect customer information as all our users work from home and utilize mobile devices. Therefore, we made the decision to ensure that all users have it installed. This way, in case of laptop theft or loss, at least we can guarantee the safety of the information.

How has it helped my organization?

Well, apart from giving us assurance that we are compliant with our new act or official organization, known as the Protection of Personal Information Act. Also, we are protecting data on our user devices twenty-fours every day. This gives us assurance that we have taken actual steps to protect the data.

What is most valuable?

It's more about the easy installation and runs in the background without disturbing the user. The other two features are quite attractive.

What needs improvement?

The lack of need for the patch for an extra password is a shortcoming. It will be a great improvement if the patch requires an extra password so that they can find out how to synchronize your Windows password with the same password for Sophos SafeGuard.

I would like to suggest some features that should be included in the next release of Sophos SafeGuard. It is a simple product that accomplishes its basic requirements, which is fine. I don't think implementing complicated solutions that may introduce other issues is necessary. Let it focus on doing what it's meant to do, which is to protect data, and that's all.

For how long have I used the solution?

I have been using Sophos SafeGuard for four years.

What do I think about the stability of the solution?

I rate the solution's stability a ten out of ten.

What do I think about the scalability of the solution?

We are very happy with its scalability

I rate the solution's scalability a nine out of ten.

How was the initial setup?

The deployment took us almost a month. We needed it for about eighty employees.

What was our ROI?

We can imagine how crucial it is to protect data, especially considering the rate at which laptops can be lost. Therefore, this product has a high potential for a significant return on investment.

I rate the solution's ROI a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost.

On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three.

Which other solutions did I evaluate?




What other advice do I have?

I advise them to go ahead. It's seamless, easy to install, and highly resilient to the user. The user doesn't even realize that accepting the password is required.

Overall, I rate the solution between nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos SafeGuard
April 2026
Learn what your peers think about Sophos SafeGuard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.
Jeison Bonilla - PeerSpot reviewer
Cyber ​​Security Administrator at BAC Credomatic
Real User
May 28, 2022
Stable solution that preserves data confidentiality
Pros and Cons
  • "SafeGuard's best feature is its stability."
  • "We have a process and policies, including that all data should be secure, and SafeGuard has helped us to protect that integrity to confidentiality."
  • "SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries."
  • "SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries."

What is our primary use case?

I use SafeGuard to protect our endpoints by encrypting our devices.

How has it helped my organization?

We have a process and policies, including that all data should be secure. SafeGuard has helped us to protect that integrity to confidentiality. 

What is most valuable?

SafeGuard's best feature is its stability.

What needs improvement?

There's a problem with the premise console because the endpoints need to connect to the local network, but with the pandemic, many users are working from home, and their machines aren't synchronized with our VPN. In addition, SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries. In the next release, Sophos should include a reporting function and the file encryption that's included in the on-prem version but not the cloud.

For how long have I used the solution?

I've been using Sophos SafeGuard for ten years.

What do I think about the scalability of the solution?

SafeGuard's scalability is good.

How are customer service and support?

Sophos' technical support is very good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used McAfee, but it made some errors in the administration machine.

How was the initial setup?

The initial setup was easy, and deployment took around two weeks.

What about the implementation team?

We implemented using an in-house team but had an option to use a partner team.

What's my experience with pricing, setup cost, and licensing?

We pay around $10 a year for each endpoint, including support. There are no additional fees.

What other advice do I have?

I would rate SafeGuard as nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Apr 23, 2024
Offers friendly integration features and is easy to use in general
Pros and Cons
  • "The product is easy to use."
  • "Sometimes, multiple updates and crashes happen in the tool, making it an area where improvements are required."

What is our primary use case?

My company has deployed a software system, and after its installation, it is working on our hardware and firewall.

What is most valuable?

Everything related to the product is perfect.

The most effective feature of the product revolves around the rules users can apply to it.

What needs improvement?

Sometimes, multiple updates and crashes happen in the tool, making it an area where improvements are required.

I would like to get less frequent updates on the product.

For how long have I used the solution?

I have experience with Sophos SafeGuard for more than eight months.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight to nine out of ten.

More than 80 people in my company use the product. The people in my company don't directly work on the product since it is a tool that acts as a firewall to protect data and avoid intrusion attacks.

Which solution did I use previously and why did I switch?

Before Sophos SafeGuard, my company used the support offered by a third party who had offered us the tool.

How was the initial setup?

The product's initial setup phase is not very complex. Users have to install it, apply the rules, along with the route systems, and look for network compatibility. There is a need to check the balance in the tool to ensure that if one link is down, the other should be up.

The product's deployment phase involves a PnP process. One needs to install it and apply the rules.

The solution is deployed on the cloud.

The solution can be deployed in a day since there are multiple steps.

What about the implementation team?

Earlier, when a third party was involved in the installation of the product, I learned how to apply the rules along with the other steps to install the tool. Presently, I deploy the product by myself.

What was our ROI?

My company has deployed the tool in its own territory, so it provides protection in our premises. The product acts as a firewall protecting the data of all the employees and systems.

What's my experience with pricing, setup cost, and licensing?

I use the paid version of the product. There is a need to make annual payments towards the licensing charges attached to the product. The product is not expensive. I feel that the product's price is normal, meaning it is neither too high nor too low. There is no need to pay any additional costs apart from the normal charges attached to the product.

What other advice do I have?

The tool's cloud data protection is great since it manages everything and gives feedback. It also notifies users about any precautions or risks.

The product is easy to use.

I feel that there was no need to maintain it since I haven't seen any big issues with the product.

I have gone through the encryption and decryption process offered by the tool.

In terms of integration with the existing IT infrastructure, I feel the product is quite friendly.

The product offers great quality and security to use and manage. The tool is also very helpful and doesn't have any hard and fast rules, making it quite a friendly solution.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SameerMogale - PeerSpot reviewer
Independent Business Owner at 3Kay Solutions
Real User
Top 5
Feb 10, 2024
Has a straightforward initial setup process and a helpful support portal
Pros and Cons
  • "The setup process is straightforward."
  • "The setup process is straightforward and takes around 20 minutes to an hour to complete."
  • "The product's next release could have integration features with different internal and external systems."
  • "The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure."

What is our primary use case?

We use Sophos SafeGuard as an antivirus solution for endpoints.

How has it helped my organization?

The product has beneficial components that help us improve the organization.

What needs improvement?

The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure.

It could interconnect with the firewalls on the client side, providing us with monitoring data, including logs and visual graphics. In this way, it would help us prevent potential data breaches.

I rate the product's user experience a seven out of ten. However, we face a few issues installing it for troubleshooting purposes.

For how long have I used the solution?

I have been registered as a reseller with Sophos SafeGuard since 2020. At present, I am selling the latest version.

What do I think about the stability of the solution?

I rate the platform's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability an eight out of ten.

How are customer service and support?

I have never contacted the technical support team. I can resolve any technical issues with the help of the support portal.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Fortinet and SonicWall.

How was the initial setup?

We deploy Sophos SafeGuard on a hybrid cloud. The setup process is straightforward and takes around 20 minutes to an hour to complete. We conduct troubleshooting for product maintenance.

What's my experience with pricing, setup cost, and licensing?

I rate Sophos SafeGuard's pricing a five out of ten.

What other advice do I have?

I recommend Sophos SafeGuard to others and rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Yovana  Julio - PeerSpot reviewer
IT Manager at Bpolabs
Real User
Jan 1, 2023
Has a user-friendly interface, is easy to use, and has good scalability
Pros and Cons
  • "What I love most about Sophos SafeGuard is its user-friendly interface. My company has another software with a complex user interface versus Sophos SafeGuard, which is extremely easy to use."
  • "An area for improvement in Sophos SafeGuard is the pricing. Pricing should be better when adding a new account or scaling the product."

What is our primary use case?

My use case for Sophos SafeGuard is end-user security. The product protects end-user computers.

How has it helped my organization?

Sophos SafeGuard improved my company because of its monitoring feature, which means I can monitor attacks and prevent malware attacks. I can monitor what's happening on the computer and address the lack of security.

What is most valuable?

What I love most about Sophos SafeGuard is its user-friendly interface. My company has another software with a complex user interface versus Sophos SafeGuard, which is extremely easy to use.

I also like that you can modify policies in the product.

What needs improvement?

A disadvantage of Sophos SafeGuard is the partner here in Colombia that takes so long to provide a quote or product information to you. It should be easier to get access to Sophos SafeGuard.

My company communicated with three different Sophos partners to get a quote for the product, but it took too long to get the quotes, which is an area for improvement. My company only received the quote more quickly with the help of a friend working with one of the Sophos partners in the area.

Another area for improvement in Sophos SafeGuard is the pricing. Pricing should be better when adding a new account or scaling the product.

For how long have I used the solution?

I've used Sophos SafeGuard for only a short time. My experience with it is just two months at the moment.

What do I think about the stability of the solution?

Sophos SafeGuard is a stable product.

What do I think about the scalability of the solution?

Sophos SafeGuard is a scalable product, and because its scalability is good, my company plans to implement it in another area and deploy it on more computers.

The scalability of Sophos SafeGuard is a ten.

How are customer service and support?

Sophos SafeGuard has excellent technical support. My company had some issues a week ago, and the support was fast and helped find the solution to the problems. It's a ten out of ten, support-wise.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We only used Sophos SafeGuard.

How was the initial setup?

It took three days to completely deploy Sophos SafeGuard, which included completing all company requirements.

Three people from my company and three from the partner, particularly specialists, deployed the product.

What about the implementation team?

My company had a good experience with the partner regarding Sophos SafeGuard implementation.

What's my experience with pricing, setup cost, and licensing?

Pricing for Sophos SafeGuard should be transparent. It's normal for licenses to come with costs, but they shouldn't surprise you. For example, if you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more. You pay an additional amount for Sophos support.

Cost-wise, my company could have gotten a more pleasant experience from Sophos.

It's a seven out of ten, pricing-wise.

What other advice do I have?

I'm using the latest version of Sophos SafeGuard.

I'm a Sophos SafeGuard customer.

Everybody uses the product within my company, so that's hundreds of people.

I'd recommend Sophos SafeGuard to others because it's a good product.

Sophos SafeGuard is an eight out of ten for me because it's an excellent product, but it's not easy to push the product, primarily because of self-service issues. Sophos should make Sophos SafeGuard stronger commercially.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Administrator at JNCI
Real User
Top 5
Jul 7, 2024
Has a user-friendly setup and good technical support services
Pros and Cons
  • "The product features we find most effective are web filtering and VPN functionalities."
  • "The product's initial setup process could be easier to understand for new users."

What is most valuable?

The product features we find most effective are web filtering and VPN functionalities.

What needs improvement?

The product's initial setup process could be easier to understand for new users. 

For how long have I used the solution?

I've been working with Sophos Safeguard for approximately three to four years.

What do I think about the scalability of the solution?

Approximately 30 concurrent users are using Sophos Safeguard in our environment.

How are customer service and support?

They have been responsive even during weekends when I needed assistance.

How would you rate customer service and support?

Positive

How was the initial setup?

The installation process is generally straightforward, especially if you have a basic understanding of firewall systems. However, there is a slight learning curve for those new to it.

It took me approximately a day to install the product. I referred to videos and Sophos' official documentation for guidance.

What about the implementation team?

We handle the installation process on our own. We monitor and maintain it ourselves.

What's my experience with pricing, setup cost, and licensing?

The platform is reasonably priced considering its functionality and adaptability. It is subscription-based. 

I rate the pricing a seven out of ten. 

What other advice do I have?

The main benefits we've observed are improved security and reliable support when needed. I prefer Sophos due to its user-friendly setup and accessible information.

I rate it a nine. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Saad Qaiser - PeerSpot reviewer
Manager (Network Design) at Comstar - Information Systems Associates Ltd.
Real User
Mar 14, 2024
Offers an easy initial setup phase to users
Pros and Cons
  • "It is one of the best products when it comes to stability."
  • "As a tool, Sophos SafeGuard is not optimized."

What is our primary use case?

I use the solution in my company as an encryption solution, meaning that it is useful if you want encryption features. The new name of Sophos SafeGuard is Sophos Central Encryption.

What needs improvement?

As a tool, Sophos SafeGuard is not optimized. I suggest that Sophos SafeGuard should be optimized so that it takes less time to provide encryption features to users. I want Sophos SafeGuard to consider another encryption solution since it currently uses BitLocker. The solution must have alternate encryption methods that users can use to make the tool more effective and a good solution.

From an improvement perspective, I would like to see more integration capabilities being offered by the product. The product is good and works properly in different environments.

For how long have I used the solution?

I have been using Sophos SafeGuard for eight years.

What do I think about the stability of the solution?

It is a stable solution. It is one of the best products when it comes to stability.

What do I think about the scalability of the solution?

It is a scalable solution. It is easy to use the tool's scalability features.

Which solution did I use previously and why did I switch?

I have experience with Trend Micro and Kaspersky. My company likes Sophos SafeGuard over the other products we have used in the past.

How was the initial setup?

The product's initial setup phase is easy and not very difficult. Sophos SafeGuard is a cloud-based product. Users have to consider their assets to be encrypted. Sophos SafeGuard is not a very complex solution, meaning it is an easy tool to handle.

You must buy a Sophos Central Encryption license if you have a Sophos Central account. Once you get the license, you have to install the agent on your devices to encrypt the data. The deployment process is not complex and consists of simple steps.

What other advice do I have?

In case of device loss or theft, you know that all your data is encrypted, and no one can use the data if you are using Sophos SafeGuard in your company, ensuring that the device encryption feature is useful.

In Sophos SafeGuard, the management of encryption keys is easy.

The product's seamless integration capabilities with existing systems have improved the company's data security posture. The product is well integrated with different environments like Windows, Mac, and other solutions. The tool has good integration features and works fine with Windows, Mac, and other products.

I recommend the product to those who plan to use it. I suggest others go for Sophos Endpoint Protection and Sophos Firewall, as both products work fine if configured properly.

The product's compliance with data protection regulations makes it easy for our company to use. The compliance with data protection regulations makes it a good solution to be deployed for some of our company's clients who follow NIST or CIS benchmarks.

The product is beneficial for those who suffer from data losses in their company. I recommend the product to others since it is really helpful to protect data.

I rate the overall tool an eight and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free Sophos SafeGuard Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Sophos SafeGuard Report and get advice and tips from experienced pros sharing their opinions.