We are a digital design agency. We offer services such as website design and development, mobile applications, and more. We use Sophos XG to protect our network. It is also used for reporting and load-balancing.
Director
User-friendly, good load-balancing functionality, and it's easy to manage
Pros and Cons
- "The interface is very user-friendly and it's easy to manage."
- "All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations."
What is our primary use case?
What is most valuable?
The interface is very user-friendly and it's easy to manage.
The load-balancing capabilities are good.
What needs improvement?
All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations.
For how long have I used the solution?
We have been using Sophos XG for between two and three years.
Buyer's Guide
Sophos XG
April 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?
This is a stable product and we use it on a daily basis.
What do I think about the scalability of the solution?
I have not tried to scale this product.
How are customer service and support?
I have not had issues that required contacting technical support.
How was the initial setup?
The initial setup is simple. It takes approximately one hour to install, create the policies, and deploy.
What about the implementation team?
I deployed it myself.
If there are any issues then I can fix them because I have the expertise.
What's my experience with pricing, setup cost, and licensing?
The subscription costs approximately $300 yearly. I am satisfied with the price.
What other advice do I have?
Feature-wise, this is a good product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Useful dashboards, good graphical interface, and scalable
Pros and Cons
- "The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network."
- "There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades."
What is our primary use case?
I am using Sophos XG for network security.
What is most valuable?
The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.
What needs improvement?
There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
There needs to be more tutorials and documentation. I have not done a lot of configuration because I need more training.
Which solution did I use previously and why did I switch?
We were previously using Cyberoam.
How was the initial setup?
The initial setup was not difficult to complete. I have not been trained as a Sophos administrator and it would have been easier if I had training.
What other advice do I have?
I recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos XG
April 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Senior Executive IT at Mattsen Kumar LLC
After four years, we've never had a complaint from a customer
Pros and Cons
- "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
- "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."
What is our primary use case?
We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.
How has it helped my organization?
We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.
What is most valuable?
We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.
What needs improvement?
The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.
For how long have I used the solution?
I have been using Sophos XG for roughly four years.
What do I think about the stability of the solution?
This solution is both stable and secure.
How are customer service and technical support?
The technical support is good enough.
What other advice do I have?
I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer with 51-200 employees
The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product.
What is most valuable?
Sophos RED, because this makes it very easy to deploy new sites, without the need of static IP addresses and a completely new firewall setup. The rule-based use is the same as if it were internal to the central site.
Web Protection, because this feature implements rules on user/group basis and this is done on the firewall rules itself. So it is easy to check.
Sophos Sandstorm, because it implements sandboxing so downloaded files are checked by hash or checked by unpacking it in within the Sophos Cloud.
How has it helped my organization?
With its central management console, it implements an intuitive management console with change tracking. So it’s easy to see who has made changes and to keep track of changes.
What needs improvement?
Email Protection has room for improvement. It doesn’t have an intuitive rule base. I would much like it to be like the Sophos UTM software. The level of detail in the settings is much too low.
For how long have I used the solution?
I have been personally using this product for almost two years now.
In our business, we have been using the product alongside the Sophos SG for more than a year now.
What do I think about the stability of the solution?
The first firmware versions were not that stable and had a lot of bugs in it. From Version SF 16 and above, the stability has improved a lot.
What do I think about the scalability of the solution?
We didn’t encounter any issues with scalability as of yet.
How are customer service and technical support?
Technical support, I would rate it as a six, because the technical expertise level from this product is below the level I’m used to. Also, the response times have increased since the launch of Sophos XG.
Which solution did I use previously and why did I switch?
We used the Sophos UTM software. We did switch for some customers to the Sophos XG solution because of the customer’s needs.
How was the initial setup?
The initial setup is pretty straightforward. The only downside is that a Sophos Account is necessary to activate the box. It has an intuitive setup to take care of the basic settings needed to connect to the internet.
What's my experience with pricing, setup cost, and licensing?
Pricing of the hardware box is the same as Sophos UTM, but the licenses are a little more expensive. The most used license is the Enterprise Guard, it implements Network Protection and Web Protection in a bundle with support.
Which other solutions did I evaluate?
We evaluate other options for our customers constantly. We select the product which is best suited to the situation. We evaluate Sophos UTM, Sophos XG, and Meraki.
What other advice do I have?
The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product. Don’t select this product just yet for email filtering, because it is underdeveloped.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Head Of Solutions at a tech services company with 11-50 employees
Feature rich, reliable, good support, and good pricing
Pros and Cons
- "There are many valuable features."
- "They need to improve the SD-WAN feature."
What is our primary use case?
We are IT, service providers, here in Pakistan, we provide solutions for our customers.
We deploy this solution for the health care industry, in hospitals.
What is most valuable?
There are many valuable features.
It's a good product.
What needs improvement?
It is not recommended for larger enterprise customers.
They need to improve the SD-WAN feature.
For how long have I used the solution?
As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.
Our clients are using the latest version.
What do I think about the stability of the solution?
Sophos XG is a reliable product.
What do I think about the scalability of the solution?
Sophos XG is easy to scale.
We have eight to ten customers who are using this solution.
How are customer service and technical support?
Technical support is good but there is a delay in response.
The response time needs improvement.
Which solution did I use previously and why did I switch?
We deal with Fortinet and Sangfor as well.
How was the initial setup?
The initial setup is easy to apply. It is not complex.
What's my experience with pricing, setup cost, and licensing?
The product is well priced. We are happy with the pricing.
The license is subscription-based.
What other advice do I have?
I would recommend this solution for less than 5,000 users.
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Secure, reliable access, with good support that responds promptly
Pros and Cons
- "It is easy to implement."
- "It is already secure but it could be better in terms of other breaches that may occur."
What is our primary use case?
We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.
What is most valuable?
It is easy to implement.
It is very secure, which is why we have chosen it.
What needs improvement?
It is already secure but it could be better in terms of other breaches that may occur.
For how long have I used the solution?
I have been using the latest version of Sophos XG for a few months.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Sophos XG is scalable.
This solution is being used by approximately 800 to 1,000 people.
How are customer service and technical support?
Technical support is very good. They are very prompt.
Which solution did I use previously and why did I switch?
I have not used any other solutions before using Sophos XG.
How was the initial setup?
The initial setup is straightforward. It is easy to install and it only took a few hours to do.
You only need one person to maintain this solution.
What about the implementation team?
We have an in-house team to install and deploy the solution. We did not use an integrator.
What's my experience with pricing, setup cost, and licensing?
We pay our licensing fees yearly.
I don't think that it is expensive when you compare it with other solutions available on the market.
What other advice do I have?
We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.
I would rate Sophos XG a nine or a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a consultancy with 1-10 employees
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
- "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
- "The reports could improve, they do not seem complete and more information could be added."
What is our primary use case?
I use this solution for a firewall and proxy server.
What is most valuable?
The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.
What needs improvement?
The reports could improve, they do not seem complete and more information could be added.
For how long have I used the solution?
I have been using the solution for approximately two years.
What do I think about the stability of the solution?
I am very happy with the stability of the solution.
What do I think about the scalability of the solution?
There are currently five people using this solution in my organization.
How are customer service and technical support?
The technical support is good and they provided me assistance through email.
How was the initial setup?
The initial setup is easy. It takes approximately three hours to install.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution that is priced well and all the features are included.
What other advice do I have?
I would recommend this solution, it is very good.
I rate Sophos XG a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Infrastructure Administrator at CFA-INSTA
Fully integrated, easy to use, and scalable
Pros and Cons
- "I have found the solution easy to use and fully integrated."
- "The solution could improve by having better security."
What is most valuable?
I have found the solution easy to use and fully integrated.
What needs improvement?
The solution could improve by having better security.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the scalability of the solution?
In my experience, I have found it to be scalable.
How was the initial setup?
The installation took approximately one day to complete.
What about the implementation team?
We did the implementation of the solution and we used a team of two.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: April 2025
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