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Infrastructure Administrator at CFA-INSTA
Real User
Fully integrated, easy to use, and scalable
Pros and Cons
  • "I have found the solution easy to use and fully integrated."
  • "The solution could improve by having better security."

What is most valuable?

I have found the solution easy to use and fully integrated.

What needs improvement?

The solution could improve by having better security.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the scalability of the solution?

In my experience, I have found it to be scalable.

Buyer's Guide
Sophos XG
September 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

How was the initial setup?

The installation took approximately one day to complete.

What about the implementation team?

We did the implementation of the solution and we used a team of two.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1584489 - PeerSpot reviewer
Senior Executive IT at Mattsen Kumar LLC
Real User
After four years, we've never had a complaint from a customer
Pros and Cons
  • "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."

What is our primary use case?

We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.

How has it helped my organization?

We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.

What is most valuable?

We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.

What needs improvement?

The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.

For how long have I used the solution?

I have been using Sophos XG for roughly four years. 

What do I think about the stability of the solution?

This solution is both stable and secure.

How are customer service and technical support?

The technical support is good enough. 

What other advice do I have?

I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization. 

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
September 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Network Engineer at a individual & family service with 11-50 employees
Real User
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
  • "Dashboard is easy to use and the reporting offers a lot of detail."
  • "Technical support is difficult to access."

What is our primary use case?

I generally use Sophos for the firewall and also for endpoint protection. 

What is most valuable?

The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good. 

What needs improvement?

The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.

For how long have I used the solution?

I've been using Sophos XG for about seven months. 

What do I think about the stability of the solution?

I haven't had any issues with stability. 

How are customer service and technical support?

Dealing with technical support is not simple. 

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard. 

What other advice do I have?

I recommend this solution, the only issue is that it's not suitable for enterprise size companies. 

I rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1535100 - PeerSpot reviewer
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
  • "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Project manager at a tech services company with 51-200 employees
Reseller
Provides quality threat protection
Pros and Cons
  • "Sophos XG deployment is easy and rapid."
  • "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."

What is our primary use case?

Our clients from the governmental and enterprise sectors have multiple use cases for this product. 

What is most valuable?

The most valuable feature of this product is threat protection. Filtering and web protection are important as well. 

What needs improvement?

Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing. 

For how long have I used the solution?

I have about five years of experience with this solution. 

What do I think about the stability of the solution?

The solution's stability is fine. 

What do I think about the scalability of the solution?

There is not much flexibility or scalability with this solution. 

How are customer service and technical support?

The Sophos XG technical support is good. 

How was the initial setup?

Sophos XG deployment is easy and rapid. 

Which other solutions did I evaluate?

Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory. 

What other advice do I have?

Before deciding on this product, it's important to evaluate the price of the network. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1390431 - PeerSpot reviewer
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Real User
Plenty of features, easy to use and simple install
Pros and Cons
  • "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
  • "There are issues with electricity with this solution."

What is our primary use case?

We use the solution as our HQ main firewall.

What is most valuable?

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

What needs improvement?

There are issues with electricity with this solution.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability could be better. We have 500 to 1000 users using the solution at my company.

How was the initial setup?

The installation is easy.

What about the implementation team?

The deployment only took an hour for one person to do it.

What's my experience with pricing, setup cost, and licensing?

The hardware is inexpensive but the license is expensive.

What other advice do I have?

I am going to continue using this product and I recommend this product to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1096965 - PeerSpot reviewer
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
  • "This is a very stable solution."
  • "The MTR feature needs enhancing."

What is our primary use case?

This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos. 

What is most valuable?

It is a stable product because it's on the central cloud so there's no management required. 

What needs improvement?

The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.

Which solution did I use previously and why did I switch?

We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.

How was the initial setup?

The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1477533 - PeerSpot reviewer
IT Security Manager at a financial services firm with 201-500 employees
MSP
Ability to be managed by all users; unfortunately there is no tracking
Pros and Cons
  • "Each user has the ability to manage the solution."
  • "Inability to investigate incidents, there is no tracking."

What is our primary use case?

We are customers of Sophos and I'm the company IT security manager. 

What is most valuable?

I like that each user has the ability to manage the solution. 

What needs improvement?

It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability is good, no problems. 

What do I think about the scalability of the solution?

Scalability is fine. 

How are customer service and technical support?

Technical support could be improved, it's not great. 

What's my experience with pricing, setup cost, and licensing?

The price is good, it's not an expensive product.

What other advice do I have?

I would not recommend this firewall to others. 

I would rate this product a seven out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Firewalls
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.