This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos.
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
- "This is a very stable solution."
- "The MTR feature needs enhancing."
What is our primary use case?
What is most valuable?
It is a stable product because it's on the central cloud so there's no management required.
What needs improvement?
The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing.
For how long have I used the solution?
I've been using this solution for two years.
Buyer's Guide
Sophos XG
April 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.
Which solution did I use previously and why did I switch?
We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.
How was the initial setup?
The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license.
What other advice do I have?
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical & Pre-Sales Manager at GateLock
Multifaceted security protection to protect us and our customers
Pros and Cons
- "All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks."
- "Network security is in need of improvement."
What is our primary use case?
This solution is implemented for medium and large enterprises to protect their network from attacks and to filter the web traffic through web protection and application protection modules.
This solution includes Email protection, IPS, Antivirus gateway, ATP, Reporting, VPN, Sophos Wireless controller, load balancer, WAF, and traffic shaping.
How has it helped my organization?
- It's protecting our networks from threats.
- Block URLs and web applications based on business needs.
- Not expensive when compared to other vendors, with a great added value.
- Impressive synchronized security with its endpoint solution.
What is most valuable?
All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks.
What needs improvement?
Network security is in need of improvement.
For how long have I used the solution?
I have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos XG
April 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Network engineer at a manufacturing company with 201-500 employees
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
- "The solution comes with a common bundle which comprises all the feature."
- "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."
What is our primary use case?
We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices.
The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features.
What is most valuable?
The solution is really cool and has a very user friendly GUI.
It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box.
What needs improvement?
While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability.
For how long have I used the solution?
I have been using Sophos XG for three years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
For sure, the solution is scalable.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to Sophos XG.
How was the initial setup?
The installation is extremely straightforward.
Deployment takes one hour, tops.
What about the implementation team?
Installation can be done on one's own.
The same holds true of deployment.
What's my experience with pricing, setup cost, and licensing?
There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features.
Which other solutions did I evaluate?
Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box.
What other advice do I have?
I would recommend the solution to others.
I rate Sophos XG as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network & Hardware Administrator at Nile Projects & Trading Co.
Secure and stable tunnels with web filtering and application control give us confidence in our security
Pros and Cons
- "It gives me a very good, stable connection in all tunnels."
- "I would like to have remote access to clients using a static IP for a certain period of time."
What is our primary use case?
We use this solution for connecting site-to-site and client-to-site VPN for two protocols, IPsec and SSL VPN. We use encrypted tunnels to achieve fully secure connectivity between sites and clients.
It gives me a very good, stable connection in all tunnels.
How has it helped my organization?
Of course, it improves my organization to achieve fully secure connectivity between sites and clients.
It has a good web filtering database and a good application control database in addition to intrusion prevention. Together, these give me confidence in our security.
What is most valuable?
All of the features in this solution are good. The most valuable is the IPsec VPN tunneling and SSL VPN tunneling, both site-to-site and client-to-site.
The log viewer is extremely helpful for analyzing all incoming and outgoing traffic.
What needs improvement?
I would like to have remote access to clients using a static IP for a certain period of time. This would allow me to log in to any client, remotely, with a known and fixed IP address.
For how long have I used the solution?
We have been using this solution for five years.
Which solution did I use previously and why did I switch?
This is the first solution that we implemented.
What's my experience with pricing, setup cost, and licensing?
It's a suitable price and license.
Which other solutions did I evaluate?
We did not evaluate other options before choosing this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at TopSOC
Reliable, simple installation, and scalable
Pros and Cons
- "The scalability of Sophos XG is good."
- "Sophos XG could improve Data Loss Prevention(DLP)."
What is our primary use case?
Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.
What needs improvement?
Sophos XG could improve Data Loss Prevention(DLP).
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
We have approximately 20 users using the solution.
How are customer service and support?
The support is a bit behind compared to other vendors.
How was the initial setup?
The installation is straightforward and only took one and a half hours.
What about the implementation team?
We have one or two people for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
My customers pay a license for one or three years to use Sophos XG.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Security Manager at a financial services firm with 201-500 employees
Ability to be managed by all users; unfortunately there is no tracking
Pros and Cons
- "Each user has the ability to manage the solution."
- "Inability to investigate incidents, there is no tracking."
What is our primary use case?
We are customers of Sophos and I'm the company IT security manager.
What is most valuable?
I like that each user has the ability to manage the solution.
What needs improvement?
It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
Stability is good, no problems.
What do I think about the scalability of the solution?
Scalability is fine.
How are customer service and technical support?
Technical support could be improved, it's not great.
What's my experience with pricing, setup cost, and licensing?
The price is good, it's not an expensive product.
What other advice do I have?
I would not recommend this firewall to others.
I would rate this product a seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at Graftronics Pvt Ltd
Provides excellent firewall endpoint and email encryption
Pros and Cons
- "The solution offers a good firewall endpoint and email encryption."
- "SD-WAN needs to be improved because it often fails at the network security level."
What is our primary use case?
We are resellers of Sophos XG and I'm the company's managing director.
What is most valuable?
I like the firewall endpoint and email encryption that Sophos XG provides.
What needs improvement?
As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The stability of this product is good, we've never had any complaints from our customers.
What do I think about the scalability of the solution?
The scalability is fine.
What's my experience with pricing, setup cost, and licensing?
Licensing costs for this product are reasonable.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
- "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
- "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
What is most valuable?
I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.
What needs improvement?
Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.
For how long have I used the solution?
I have been using Sophos XG for more than two years.
What do I think about the stability of the solution?
I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.
What other advice do I have?
On a scale from one to ten, I would give Sophos XG a seven.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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Updated: April 2025
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