We used it to create rules to monitor our network environment properly, using the standard.
Monitoring Expert at a tech company with 11-50 employees
Monitors our network environment properly, creates and manages firewall rules
Pros and Cons
- "The policies are the greatest feature. They allow us to configure granular control over our network traffic."
- "The speed of report generation could be improved."
What is our primary use case?
How has it helped my organization?
It's great because we can create and manage firewall rules, add policies to those rules, and generate detailed reports. It has helped us protect our network and meet compliance requirements.
What is most valuable?
The policies are the greatest feature. They allow us to configure granular control over our network traffic.
What needs improvement?
The speed of report generation could be improved.
Buyer's Guide
Sophos XGS
June 2025

Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
For how long have I used the solution?
I have been using it for one year. I used version 16.5, and I also used version 17 of the product.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate it highly for scalability. I would rate the scalability a ten out of ten.
Which solution did I use previously and why did I switch?
I had a little bit of experience with another firewall solution, but not much.
How was the initial setup?
It is easy to deploy and manage.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay.
What other advice do I have?
I would recommend go ahead and use it. It's a great product. I have this product in my house as well.
Overall, I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at Apjakal IT Solutions
Has an easy initial setup process, but its stability needs improvement
Pros and Cons
- "It is a scalable solution."
- "Its pricing could be better."
What is our primary use case?
We use the solution to secure networks and traffic for our customers.
What is most valuable?
The solution is easy to use and provides regular updates. Along with this, it is network friendly as well. Thus, we can easily control and monitor the devices.
What needs improvement?
The solution's pricing and stability could be better.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a seven or eight. Sometimes, we encounter stability issues.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight or nine. Our clients for the solution are enterprise businesses.
How are customer service and support?
The solution's technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is easy to install. It takes a day or two to complete depending on the use cases. We require one technician for its deployment. Also, its maintenance process involves adding connections, managing them, and checking the errors.
What's my experience with pricing, setup cost, and licensing?
We have the solution's annual license. Its price is moderate, but it could be cheaper. Also, there are additional costs involved as it requires appointing IT experts.
What other advice do I have?
I recommend the solution to others and rate it as seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Sophos XGS
June 2025

Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Owner at Certified PC Solutions
Excellent features, reliable, with competitive pricing
Pros and Cons
- "The feature that I find most valuable is the synchronized security option where the endpoint talks to the firewall."
- "Level one technical support is not good at all and needs to be improved."
What is our primary use case?
The primary use case is for recommending it to my customers who are using it right now.
What is most valuable?
The feature that I find most valuable is the synchronized security option where the endpoint talks to the firewall.
What needs improvement?
Level one technical support is not good at all and needs to be improved.
For how long have I used the solution?
I have been using Sophos XGS for the past six years or more.
What do I think about the stability of the solution?
The stability is very good for Sophos XGS.
What do I think about the scalability of the solution?
Sophos XGS is scalable. I am currently working with anywhere between five to forty users.
Which solution did I use previously and why did I switch?
I was working with Fortinet before switching to Sophos XGS.
How was the initial setup?
The initial setup is straightforward. The basics are easy, but it is all the extra features that take a long time to deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos XGS is reasonable.
What other advice do I have?
I would rate Sophos XGS an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
IT management at a insurance company with 1-10 employees
Good reputation and pricing abut needs a better web application firewall
Pros and Cons
- "The solution is stable."
- "We'd always like the solution to be a bit less in terms of cost."
What is our primary use case?
We mostly use the solution as a standard firewall and email protection.
What is most valuable?
The solution overall is fine.
It offers an easy initial setup.
The solution is stable.
We ultimately chose Sophos due to its good reputation and good price.
What needs improvement?
Part of the web application firewalling could be improved.
We'd always like the solution to be a bit less in terms of cost.
For how long have I used the solution?
We bought appliances at the beginning of 2020, so we've used it for more than two years.
What do I think about the stability of the solution?
It is stable and reliable. It offers good performance. There are no bugs or glitches. It doesn't crash or freeze.
In terms of the overall stability of devices, I would rate it eight out of ten.
What do I think about the scalability of the solution?
We have around 215 people using the solution.
How are customer service and support?
I didn't need any support from Sophos. I can't speak to how they would be if someone required help.
How was the initial setup?
We found the implementation process to be easy. It's not overly complex at all.
What's my experience with pricing, setup cost, and licensing?
The costs are reasonable. I'd rate them three out of five. They could be a bit cheaper, however, it's not too bad.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution seven out of ten. They are pretty good overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Solution Architect at a tech services company with 201-500 employees
Useful VPN, beneficial malicious activity prevention, and good support
Pros and Cons
- "The most valuable features in Sophos XGS are identity and VPN. It is a very good solution that is able to detect and prevent a lot of malicious activity."
- "Sophos XGS could improve the automation system. It could be better if there was some level of automation, attacks automation, meaning if this happens, then it automatically executes a particular process."
What is our primary use case?
Sophos XGS can be deployed on the cloud or on-premise.
Sophos XGS is used as a perimeter security solution.
What is most valuable?
The most valuable features in Sophos XGS are identity and VPN. It is a very good solution that is able to detect and prevent a lot of malicious activity.
What needs improvement?
Sophos XGS could improve the automation system. It could be better if there was some level of automation, attacks automation, meaning if this happens, then it automatically executes a particular process.
For how long have I used the solution?
I have been using Sophos XGS for approximately five years.
What do I think about the stability of the solution?
Sophos XGS is stable.
What do I think about the scalability of the solution?
The stability of Sophos XGS is good.
We have approximately 200 people using this solution in my organization. The users are edge devices using the solution.
How are customer service and support?
Sophos XGS has good support.
Which solution did I use previously and why did I switch?
I have previously used Fortinet and MikroTik.
How was the initial setup?
The initial setup of Sophos XGS is easy for network engineers. The time it takes to deploy the solution depends on many factors. However, on average it takes approximately two hours.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XGS is average compared to other offers from other OEMs.
What other advice do I have?
I would recommend that others consider using the endpoint solution from the same OEM.
I rate Sophos XGS a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Automation technologies
Useful content filtering, beneficial bandwidth management, and good support
Pros and Cons
- "The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one."
- "The VPN capability needs some improvement in Sophos XGS."
What is our primary use case?
Sophos XGS is used by our customers as a firewall. It is a gateway or perimeter security device. We use content filtering for applications, bandwidth management, VPN, or as a web application firewall. We are using all of the features, such as authentication, captive portal, and single sign-on.
What is most valuable?
The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one.
What needs improvement?
The VPN capability needs some improvement in Sophos XGS.
For how long have I used the solution?
I have been using Sophos XGS for approximately 15 years.
What do I think about the stability of the solution?
Sophos XGS is a very stable solution.
What do I think about the scalability of the solution?
The architecture of Sophos XGS is fixed, it is not scalable.
How are customer service and support?
The support from Sophos XGS is very good.
How was the initial setup?
The initial setup of Sophos XGS is very easy and straightforward.
I rate the initial setup difficulty level of Sophos XGS a one out of five.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XGS depends on the type of license. However, the licensing cost is approximately 60 percent of the total cost.
What other advice do I have?
I would recommend others evaluate the solution before they purchase it.
I rate Sophos XGS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner & MD at Naysz IT Consultancy & Services Pvt Ltd
Reasonably priced and great content filtering
Pros and Cons
- "Sophos XGS's most valuable feature is content filtering."
- "There are some bugs relating to the product that allow VPN users to bypass the firewall."
What is our primary use case?
I mainly use Sophos XGS for content filtering and reporting.
What is most valuable?
Sophos XGS's most valuable feature is content filtering.
What needs improvement?
There are some bugs relating to the product that allow VPN users to bypass the firewall.
For how long have I used the solution?
I've been using Sophos XGS for about eight years.
What do I think about the stability of the solution?
Sophos XGS is stable.
What do I think about the scalability of the solution?
Sophos XGS is scalable.
How are customer service and support?
Sophos' technical support is not good and needs to improve responsiveness, integration, and knowledge.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup is complex as Sophos doesn't support the installation or configuration. I would rate the ease of setup as one out of five.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS costs around $75,000 for fifty units. Its pricing isn't very expensive - I'd rate it four out of five.
What other advice do I have?
I would give Sophos XGS a rating of eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. System Integrator
Presales Consultant at General Technologies
Straightforward implementation but SD-WAN feature could be improved
Pros and Cons
- "Setup was straightforward. One person is enough for deployment."
- "The SD-WAN feature isn't very good. It's there, but it doesn't work properly."
What is our primary use case?
It's deployed on-prem. We're using the latest version of this solution.
What needs improvement?
The SD-WAN feature isn't very good. It's there, but it doesn't work properly.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good. I would rate them 3 out of 5.
How was the initial setup?
Setup was straightforward. One person is enough for deployment.
What was our ROI?
The ROI has been satisfactory.
What's my experience with pricing, setup cost, and licensing?
The cost is comparable to other similar solutions.
What other advice do I have?
I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.

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Updated: June 2025
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