Sophos XGS Reviews

I use Sophos XGS as an alternative gateway and we are using all the new generation firewall functionalities, such as EPS and antivirus.

We are using the WAF functionalities of Sophos XGS which has helped the organization.

Sophos XGS could improve by having a Network Access Control(NAC). This feature is a basic function in other firewalls and should be added, such as Palo Alto.

The SD-WAN functionality should be reviewed because there are some devices that don't work well. For example, in Palo Alto, the SD-WAN functionality is more efficient.

I have been using Sophos XGS for approximately four years.

Sophos XGS is a stable solution.

The technical support from Sophos XGS is good. We reach out to them if there is a serious problem. We have opened approximately four tickets with them.

I rate the support for Sophos XGS a two out of five.

I have used many other solutions, such as Palo Alto, Fortinet, and Cisco. Sophos XGS rates are at the bottom of the list compared to many solutions.

The initial setup is straightforward.

I would rate the initial setup of Sophos XGS three out of five.

We have a team of three or four people who administer Sophos XGS.

Once you pay for the Sophos XGS hardware there is no license required. There are additional costs if you want the support. We have purchased support for three years.

I rate Sophos XGS a six out of ten.

We use the solution as an antivirus gateway and internet gateway.

All the features are effective in enhancing our network security. I am satisfied with the product. The threat intelligence capabilities of the tool are good. It has contributed to reducing our overall security costs by approximately 90%.

I do not get notifications regarding ISP downtime. It would be better if I could get notifications related to the critical errors occurring in Sophos. The product is difficult to use. The administrators must be notified of the errors occurring in the firewall through emails or messages. It will help organizations take proactive measures instead of taking action after the incident happens.

I have been using the solution for one and a half years.

The customer support is weak. The support team is not responsive. The support people do not follow up or call us back.

Negative

The implementation is not difficult. The service providers help install and implement the firewall in our network.

I will recommend the product to others. However, I would not recommend it to organizations that do not have technical people who deal with networks. Overall, I rate the product a seven out of ten.

The best use case of Sophos XGS is for customers who use CMGs that manage the gateway of Microsoft, which was made obsolete years ago. Clients want to replace their proxy with some solution, and Sophos is one of the best bets.

The solution is good for web filtering. It's also possible to use it as a load balancer and a destination firewall and site-to-site channeling. Remote users can gain access via Sophos. It solves for a variety of uses that the client needs. 

In our market, they offer a web filter SSL VPN and they are very useful for the customer.

The initial setup is very simple. 

It's stable and reliable. 

We can scale the product.

Some firewall names like Palo Alto and FortiGate are very famous for security. People find them very secure. While Sophos is fairly secure, they aren't known for their security, and it's not an obvious selling point. Unfortunately, on Gartner, Magic Quadrant, and Forrester, Sophos doesn't have a good presence. They need to get better at marketing their abilities and expanding what they can do.

I would like to see them in third-party evaluation reports like Gartner, Magic Quadrant, or Forrester to make it easier for us to show our customers that Sophos is a leader in the market. It will be easier for us to sell them. Our market depends on what products are currently in Gartner and Forrester, and these platforms. 

We've been working with the solution for five to six years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The product is scalable. 

We have more than 100 clients on Sophos. 

Technical support is good and above average. 

Neutral

It is easy to set up the solution. It's not a complex process. 

While it depends on the magnitude of the customer's environment, normally the deployment only takes a day or two.

We do not require any outside assistance. We can handle the setup ourselves. 

If the client needs us to, we can deploy the solution for them. Since we sell the solution, we have a good understanding of the process. We have been doing implementations for years. 

The pricing is moderate. It's not overly expensive. They offer good licensing. 

We are using and selling the solution. We are deploying it for different customers.

When the customer wants to buy an appliance, definitely it's an on-prem solution. However, when it comes to an endpoint or a firewall as a service, they offer cloud solutions as well.

I'd recommend the solution to others. 

I would rate the solution seven out of ten.

We are primarily using the product for firewall issues, including protecting the network and so on.

It's much faster than the previous firewall, so you can do the work faster. There are no delays in the internet and network.

The performance is better than the other product that we've had. 

Reporting-wise, it's quite good. IPS detection and ATP is getting better and faster.

We have found the initial setup to be quite straightforward. 

The solution is stable.

It can scale well.

The reporting could always be improved upon. They need intelligent reporting, not just your simple, standard reports. 

I've used the solution for the past three months. 

This is a stable, reliable product. The performance is good. It's fast. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale very well. It's not a problem if a company needs to expand. There are different sizes of products. It's a good idea to pick a larger size if you expect to scale. 

We have around 150 users on the solution at this point. They cover different roles from admins to front and back office.

We have a third-party provider that is giving us support. We don't communicate with Sophos directly.

I previously used WatchGuard. That was at a previous company. When I moved here, the organization already had Sophos. 

The initial setup is very simple and very straightforward. Since it was also migration in our case,  we had to do testing and so on. It took one week to deploy it.

We only need one person to handle the deployment and maintenance process. 

We had a third-party assist us during the implementation process.

We renew the license every three years. We get better pricing that way. There are no other expenses beyond the standard pricing. That said, there are additional subscription modules you might need. However, you pick them at the beginning, and it depends if you need them or not.

We did not evaluate other options. We already had the setup, and we didn't want to make any big changes.

I'm a customer and end-user. 

I've currently using the latest version of the solution. 

I'd rate the solution nine out of ten.

We use this solution for security purposes, traffic filtering, voice filtering, blocking websites, traffic shaping, and wireless protection. We also use this solution to analyze malware threats and email protection logs.

Sophos XGS is profound as a firewall and security product. We have deployed Sophos XGS and Endpoint in several banking systems and government sites. Our customers are satisfied that Sophos XGS is continuously blocking websites and giving us reports on which apps, users or websites are vulnerable. As partners, we also benefit and have deployed several parallels on the customer side. In addition, Sophos has improved its technical support service, and customers are happy about the support.

The most valuable feature is the network policy and SD-WAN policy.

There was a hardware conflict with the software. Recently we did five RMA of Sophos hardware, and several customers said the hardware and firmware were faulty, so there is a dependency on the hardware. For some customers, EQuIS is also an issue, and when we claim RMA from Bangladesh, it takes almost one month to get the product. 

In addition, the firmware has some bugs because it continuously updates in 5.1, 5.3, and 5.7. So, if we randomly change the firmware, it's not fixable, and this should be improved. 

In Sophos XG Firewall, we can create a different zone, like LAN, DMZ, and MZ, but we cannot customize the WAN dual, so it would be good if we could do dual customization.

We have been using this solution for five years. It was called Sophos XG Firewall Endpoint before Sophos XGS. Recently we deployed XGS version 4300. It is deployed on-premises.

It is not a stable solution, and improvements can be made to firmware and hardware.

The scalability could be improved.

The technical support is helpful, but the response time could be faster. When we raise a case, there is sometimes a delay in responding. There is no toll-free number to call for emergency support in Bangladesh, so we call a Singapore number and wait a long time for technical support. When they eventually answer, they ask us many questions, which consumes a lot of time, and they sometimes transfer us to other technical engineers. This is a significant issue for us in Bangladesh and should be improved.

Sophos XGS was a tender proposal, and we chose it.

It was an easy setup, and it was not complex. The deployment depends on the customer's timeline, requirements and scope of work. Basic configuration takes about one or two days, and we deployed both in-house and in the customer environment. I rate the initial setup an eight out of ten. One person can do deployment because we're not doing any mounting, and mounting requires two people. So configuration can also be done by one person.

They have annual licenses, and we have a three-year license. Unfortunately, I do not have information on the licensing costs.

I rate this solution a nine out of ten, and I would recommend this solution to others.

Sophos XGS can be deployed on the cloud or on-premise.

Sophos XGS can be used as a firewall, secured appliance firewall, routing, and depending on the licensing on it, to secure web servers.

The most valuable features of Sophos XGS are a set of functionalities that are quite commendable, they call it synchronized security, where all the solutions share defense lines with each other.

Sophos XGS could improve the price.

I have been using Sophos XGS for approximately four years.

Sophos XGS is reliable.

The scalability of Sophos XGS is good.

We have approximately 1,000 cumulative users using the solution. We have approximately 15 customers using this solution.

The support from Sophos XGS is great.

The initial setup of Sophos XGS is straightforward, but if you are not experienced it would be difficult.

The licensing cost for Sophos XGS is high. However, they do apply competitive discounts and different layers of discounts.

Sophos XGS is rated number one on the Gartner Magic Quadrant for the current year. They are doing well with respect to innovations.

I would recommend this solution to others.

I rate Sophos XGS an eight out of ten.

We are happy and satisfied with all the features. There is nothing special there.

The main thing that we would like to see improved is ransom. They could provide something better. We are not using a public IP. 

I have been using Sophos XGS for the past year.

It is stable for our intended purposes.

Sophos XGS is scalable.

Technical support is very good.

It depends upon the requirement you may have. If we see that it is a straightforward requirement, it will be easy to implement.

Compared to Fortinet, the cost is high. Even compared to the U.S. market the market price is high.

We work with SonicWall and Fortinet. This depends upon the requirements you have. Sometimes the client wants a particular price, sometimes they are considering a solution, and sometimes it is pricing. It's based on the distributors, support, and installers.

I would rate Sophos XGS a seven out of ten.

I mostly use Sophos XGS for URL and web filtering and application control.

Sophos XGS' best features are simplicity and its built-in reporting tool.

Sophos XGS could be improved by adding a built-in hyper-converged solution.

I've been using Sophos XGS for three years.

Sophos XGS is very stable.

Sophos XGS is scalable.

Sophos XGS' technical support is very responsive.

Positive

The initial setup was quite simple, and the configuration took around an hour and a half.

Licensing for Sophos XGS is around $150 per unit, split into $100 for the hardware and $50 for the license. Sophos XGS is competitively priced.

I would rate Sophos XGS eight out of ten.