Spiceworks Reviews

• Integration with Active Directory
• The ticketing system for the end users
• The ease of making it work the way the IT Support Team want it to

Once the end users got used to the idea of creating an IT ticket, it has made the process of getting the support to them quicker, plus if they come up with the same problem themselves they can look at fixing it themselves as I leave notes in the ticket for them to follow in the future or they can use the Knowledge Base.

Scanning of the network, being able to remove some of the default actions that are in the drop down menu of the tickets. I think they should create a light version just for tickets as this can be used by many different trades not just IT.

I implemented the use of Spiceworks in 2012 when I was employed by my current employer, and we are still using it.

No issues encountered.

We have not encountered any problems.

No problems with scalability.

Customer Service:

I have not had to use their customer service. I know people that have, and they have said it is faultless.

Technical Support:

I haven’t had the need to request tech support from Spiceworks, however asking a question in the Spiceworks Community is very good, you are guaranteed to get a solution.

My employer used an IT Company for the solution, with me introducing them to Spiceworks we saved over £700 per month meaning we could start to develop the IT infrastructure.

Setting up Spiceworks is simple as long as you follow the instructions. I have even deployed it for the maintenance guys, so they can have tickets for the work to be carried out around the site. (They only get the ticket side of Spiceworks, no network stuff.)

I implemented the use of Spiceworks.

Spiceworks is free so the ROI is unbelievable.

If you are a small – medium sized business you cannot go wrong with using Spiceworks to help you provide an A+ IT support as it is free.

We looked at Solarwinds and a couple of others provided by local IT companies.

As mentioned above if you are a small – medium sized company then I would use Spiceworks.

Tracking the work that has been completed.

Our organization improved by using Spiceworks to monitor our network. It sends alerts as necessary, and allows the tracking of both open and closed tickets.

I was never able to properly get the product to monitor our Exchange server or SQL server.

I've used it for seven years.

Initially, the loading of a large network can be a little tedious, but later versions of Spiceworks have done an improved job of the installation.

I almost never experienced problems.

We haven't had problems with 70+ users.

Customer Service:

7/10, which is good considering support is only via a forum.

Technical Support:

7/10, and it's also via a forum.

We tried a few help desk solutions, but really appreciated the amount of effort put into Spiceworks for a free solution with occasional ads. If anything, I would say they attempt to do too much with their product.

Easy installation. The more difficult aspects are setting up all the devices and alarms, and maintaining the inventory.

In-house. It was a relatively simple installation considering it was done with only two techs over a few days.

Our time was really the only expense and the return isn't easily quantifiable. Suffice it to say it is very, very high.

Other non-descript products. Nothing that matched the ease of use of Spiceworks for free or otherwise.

If you need a help desk, just do it. This also works as a KB and an alarm system. Highly recommended.

The inventory management is, and also the alerts that let me know when printers are running low on ink.

Instead of keeping track in a spreadsheet of serial numbers, what software is on what machine, and what machines we have, I let Spiceworks scan our network and figure it out for me.

Mac networking needs improving, as everything has to be manually entered in a Mac environment.

I've used for five years at three different companies.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

It's excellent.

Technical Support:

It's excellent.

No other options were evaluated as it is one of the only 100% free solutions.

It's very easy and has a great community.

Since it's free, and only takes about two hours to setup, it's got a 100% ROI.

It's completely free.

I've not used any other solutions. I used it at the first tech company I worked for, and brought it with me to the new company I work for.

It's the only way to go as far as inventory systems go.

Ticketing, reports, technician user management.

It has increased the productivity of our IT department by speeding up service requests and managing and organizing them.

The network inventory feature.

Four years

Spiceworks is easily scalable in both in-house and remote location systems.

Customer Service: 10/10Technical Support: 10/10

It is free.

SpiceWorks is an easy to install and maintain inventory and help desk system for SMBs and it's free! It provides a portal capability for users to submit tickets and FAQs. On the IT side, the ticketing system is simple to use and allows for basic time and cost tracking. The inventory system scans for hardware and software on the network and is helpful in tracking compliance and warranties. A flexible reporting system allows you to run reports on anything in the SpiceWorks database. It has remote monitors that allow you to inventory equipment in remote offices. The online SpiceWorks community is also fantastic for dealing with all sorts of IT issues.

The help desk ticketing system is functional but fairly basic. You can close tickets but there is no way to indicate whether the issue was actually resolve or not. The hardware and software inventory is decent and doesn't require an agent but it's easy to have some applications counted several times from an inventory perspective because of versions, service packs, and updates. I would like more control over linking updates and service packs back to their parent application.

When I moved from a large organization to a small SMB, I missed our tools that did IT inventory management and help desk ticketing. SpiceWorks has done an excellent job at filling that gap at a near zero cost. It's not perfect but it gives me great visibility into what's happening on the systems on my network and gives me the ability to track and report on IT-related issues. I'm very impressed with the product and highly recommend it to those that don't have a budget for IT inventory control and help desk software.

This is a great service desk product for SMB's. It's free and easy to get going so it is perfect for companies that haven't got anything in place to handle inventory and helpdesk. It is supported by a strong community of users that give you a built-in expert network and IT knowledgebase.

I think its monitoring tools could use some improvement. Clearly it wasn't designed as a monitoring application from the start and it still seems a bit weak compared to other, more fully featured, monitoring products.