Spiceworks and PRTG Network Monitor compete in the IT management and network monitoring category. PRTG seems to have the upper hand due to its extensive monitoring capabilities and scalability, making it more suitable for complex environments.
Features: Spiceworks offers a comprehensive help desk and inventory management solution, targeting small to medium-sized businesses with its free pricing model. It benefits from robust community support for troubleshooting and IT knowledge sharing. PRTG Network Monitor provides scalability and extensive monitoring capabilities across various network infrastructures, offering real-time insights and an easy setup process.
Room for Improvement: Spiceworks could enhance its ticketing system and network inventory accuracy. Users report performance issues at an enterprise scale and a desire for features like automated workflows and better integration with corporate IT environments. PRTG Network Monitor could improve its pricing structure, as some users find it steep as needs scale. Expanding cloud-native monitoring capabilities and enhancing real-time data analysis are also suggested improvements.
Ease of Deployment and Customer Service: Spiceworks, predominantly deployed on-premises, is favored for its ease of use and free support through an active community, though it lacks direct customer support. PRTG Network Monitor supports hybrid cloud and on-premises deployments, offering structured customer support options; however, users feel that technical support could be more responsive and personalized.
Pricing and ROI: Spiceworks stands out due to its free cost structure, offering strong ROI for small to medium businesses, with costs mainly associated with setup and system configuration. PRTG Network Monitor involves costs that increase with extensive use, potentially limiting its appeal for smaller installations, though its pricing is seen as reasonable compared to competitors.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
The setup process is well-documented, making it easy to deploy.
We are getting solutions on time, and they are very helpful.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
The prices are very high for PRTG Network Monitor.
It's not too high, nor too low, but it's reasonable.
Pricing is by the number of devices, not by sensor.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.4% |
| Spiceworks | 0.4% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 18 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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