We have been able to proactively correct issues from newly launched applications without even receiving complaints from the end users, and the amazement of users when you notify them personally that an error they never reported has been corrected is priceless.
Application Support Engineer with 51-200 employees
Useful metrics and amazing snapshots of transactions are two reason why we chose AppDynamics over CA and Compuware.
How has it helped my organization?
What is most valuable?
The detailed metrics that are collected about the JVM and the transaction snapshots, those have been most valuable to us to correct complex bugs.
What needs improvement?
The granularity of historic data could be improved.
For how long have I used the solution?
One to three years.
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What do I think about the stability of the solution?
The Java agent never was the cause of any application crash since we've used them.
What do I think about the scalability of the solution?
So far we have never reached the limits of AppDynamics Pro, it scales at our pace.
How are customer service and support?
Customer Service: AppDynamics is one of those rare companies that put the customer experience first. Once you become a customer you are appointed a technical account manager that helps you get the most out of your investment. I have a conference call with mine every other week and it really improves our understanding and use of the solution.Technical Support: Very good, we never had any major issue and we have always been helped promptly.
Which solution did I use previously and why did I switch?
We did not use a comparable solution before, we choose AppDynamics when we initially compared the different Application Performance Management solutions.
How was the initial setup?
Setting up AppDynamics is a breeze. We never encountered any installation issue nor with the Java agents, machine agents or the controller. We always installed the components ourselves without any help other than the documentation.
What about the implementation team?
As mentioned before we implemented it ourselves without any external help.
What was our ROI?
Our ROI is very good, the areas that profited the most were productivity, customer experience, software quality and bug fixing time.
Which other solutions did I evaluate?
AppDynamics was chosen over several competitors which we evaluated: CA Wiley and Compuware dynaTrace.
What other advice do I have?
I rate the AppDynamics Pro usability, stability and customer experience as the best. This solution is very advanced and they keep on improving the features that make it great. Once you use AppDynamics it feels like you were standing in the dark before. Implementing it is a breeze even if you never used it before, and out of the box it gives you so much useful information that you only need to fine-tune it. I never heard of any other product that is up and running this fast.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Systems Engineer at a manufacturing company with 1,001-5,000 employees
Enables us to track down slow transactions quickly.
Valuable Features
Transactional awareness. The team really enjoyed being able to track a transaction from start to finish. Not really a feature but I find the interface easy to use.
Improvements to My Organization
Gave us a tool to track down slow transactions quickly.
Room for Improvement
LDAP integration.
Use of Solution
1 year
Deployment Issues
Just LDAP integration.
Stability Issues
We haven't seen any stability issues.
Scalability Issues
We haven't seen any scalability issues.
Customer Service and Technical Support
Customer Service: 8 out of 10 - I felt that the AppDynamics team was very engaged and more than willing to help but we never really got to a reasonable solution within the timeframe I had.Technical Support: 7 out of 10 - same reasoning as above.
Initial Setup
AppDynamics setup was straightforward.
Implementation Team
In-house
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
If you use openldap you may not even run into any issues. We called on both in house resources and the AppDynamics team to enable AD login. The AppDynamics support team was very eager to help us with the LDAP issues we were faced with. I expect that they will get you dialed in (if you even need it).
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Sr Software Developer with 501-1,000 employees
Since it emails us alerts when certain things happen, we can start working on a problem before our customer notices.
Valuable Features:
I like that I can see the stack trace when problems are detected. This points me to the area in the code that needs to be fixed.
Improvements to My Organization:
We have AppDynamics set up to email us alerts when certain things happen. We can start working on a problem before our customer notices.
Room for Improvement:
I did not find it easy to understand at first. It just looked like this sea of information, and I couldn’t see the logical breakdown of things, and the names for things didn’t immediately help me figure out what they were really for – what it could help me see and do.
Use of Solution:
About a year.
Stability Issues:
None that I am aware of.
ROI:
I don’t know what we spent on it, but whatever we spent, it was a good investment. This tool is helping us get our application free of bugs and performance issues.
Other Advice:
Learn as much as you can about it. It can do more than you think. Make use of the enthusiasm of the AppDynamics employees to help you learn.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Since you were not involved in implementation, have you found it interesting starting as a new user of AppDynamics? or did you face any issues in understanding it?
VP of Systems Engineering at a tech company with 1,001-5,000 employees
AppDynamics…A Freeware Competitor to Dynatrace, Foglight and Introscope
This review is for AppDynamics Lite.
I had an interesting beginning discussion with AppDynamics. They are a competitor to Dynatrace, Quest Foglight and CA Introscope in the area of J2EE application visibility. They have a product called AppDynamics in both a freeware Lite Version and Enterprise Professional Edition that dig into the JVM and provide analysis and measurements of run-time performance.
The product is agent based. It’s a simple configuration in which you can modify the Tanuki Wrapper (wrapper.conf) to add a small set of parameters for start-up. It includes a web-based console interface which you can evaluate how much time is being spent where in the byte code. It’s pretty standard fair in terms of showing call trees and SQL statements. What I like is that it provides a quick and narrow window to HotSpots in the code so you don’t have to muck around with the interface. It also provides you the control to do deeper profiling (sampling) like Foglight does so that you can get a complete profile (with overhead of course). You can define User Experience thresholds (which they all provide as well), but it’s right there in plain site.
Beware that the freeware version is limited to 30 “Business Transactions” which are identical to starting points of a PurePath. It’s not just Servlet requests. I saw JSP and JS references as well. You can prune them down to account for your 30. You can also rename them. For example, the request (/webapps/blackboard/execute/courseMain) could be renamed Course Home Page. This way you could target your 30 most important pages and limit your profiling to just these 30. Of course this is only a per JVM basis. The enterprise version connects all of the JVMs together so that all tiers and and Continuous monitoring can take place.
There are other features in the Enterprise version which I haven’t been able to evaluate just yet. I will get an Enterprise license shortly. This includes the following features:
Distributed/SOA related bottlenecks
Deadlocks
Payload/Input Data related errors
Memory / GC Behavior Monitoring
Memory Leak Detection
Memory Content Analysis & Accessor Tracking
Object Instance Tracking & Thrash Detection
24/7 Monitoring of Custom Caches
Correlated Event Data (Payload, User Data, Hardware)
Alerts & Notifications
Incident Queue
Incident Workbench
Other workflow related features
How to Set-It Up
First thing you need to do is download the freeware version. Send the zip file to your server that you plan to instrument. Unzip the packages (both the viewer and the agent are in one package). Then you will need to unzip both packages. I took the simple route and set up the agent under (/usr/local/appdynamics) and the viewer under the (/usr/local/appdynamics/viewer) directories.
Modify the Wrapper.Conf
It’s easiest to modify the Tanuki wrapper by adding the following parameters. Make sure to add the host IP for the viewer. In my case, I used the same server which I instrumented, but you do not have to.
wrapper.java.additional.25=-javaagent:/usr/local/appdynamics/javaagent.jar
wrapper.java.additional.26=-Dappdynamics.viewer.host=10.103.66.148
wrapper.java.additional.27=-Dappdynamics.agent.logs.dir=/usr/local/appdynamics/logs
Modify the Catalina.Policy
You will get a Security exception if you don’t add the following into the Catalina.Policy. It took me a solid 20 minutes to figure this one out. Luckily I’ve seen this with Foglight and Dynatrace in the past, so it was easy to overcome.
// AppDynamics Grant
grant codeBase "file:/usr/local/appdynamics/-" {
permission java.awt.AWTPermission "accessClipboard";
permission java.awt.AWTPermission "accessEventQueue";
permission java.awt.AWTPermission "showWindowWithoutWarningBanner";
permission java.lang.RuntimePermission "exitVM";
permission java.lang.RuntimePermission "loadLibrary";
permission java.lang.RuntimePermission "queuePrintJob";
permission java.net.SocketPermission "*", "connect";
permission java.net.SocketPermission "localhost:1024-", "accept,listen";
permission java.security.AllPermission;
permission java.io.FilePermission "*", "read,write,execute";
permission java.util.PropertyPermission "*", "read";
permission java.lang.RuntimePermission "getenv.*";
};
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
What I remember is this free license can be used only for "one instance" for storing few minutes of recent data and not for deploying across your environment. Each user gets only "one license", which is not practical. Once you get to enterprise version, its the same cost as Dynatrace, Introscope and Foglight. Did they recently change the policy?
IT Manager at a tech services company with 11-50 employees
Easy-to-use platform with efficient GUI and CPU monitoring features
Pros and Cons
- "The platform is reliable in identifying the core system issues."
- "The product’s dashboard could be more easy to implement."
What is our primary use case?
We use the product to monitor servers and CPUs and the amount of storage through VPN connection for 55 branches of our customers distributed across countries.
What is most valuable?
The platform is reliable in identifying the core system issues. It is easy to use with a simple GUI and has efficient CPU monitoring features.
What needs improvement?
The product’s dashboard could be more easy to implement.
For how long have I used the solution?
We have been using AppDynamics Server Monitoring for six months.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have six AppDynamics Server Monitoring users across different countries. It is a scalable product.
How was the initial setup?
I encountered system issues regarding integration between AppDynamics Server Monitoring and cloud for the initial setup. It took us 48 hours to complete. It is easy to maintain as it is a software-as-a-service tool.
What about the implementation team?
The project manager from the company we purchased, AppDynamics Server Monitoring, helps our team implement the product.
What was our ROI?
The product generates a return on investment for us. It was the right decision taken at the right time to implement it.
What other advice do I have?
I advise others to work with AppDynamics Server Monitoring. I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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I would say the clear title of AppDynamcs vs. other major competitors would be a clear indication that this is a gamed review. It makes it is searchable and easily shared in multiple channels. There are other such reviews that have a very similar structure. If this is a typical review I would expect to see very similar posts from other competitors in the space. I just don't see that. Do you see posts with titles like "We picked New Relic over AppDymamics, CA, and Compuware"? or We love CA APM better than AppDynamics and New Relic. No. Only in cases of AppD do you see this. I would discount most of these types of reviews as they are not an accurate portrayal.