Try our new research platform with insights from 80,000+ expert users
reviewer2499726 - PeerSpot reviewer
IT Security Specialist at a financial services firm with 10,001+ employees
Real User
Helped improve our organization's ability to ingest and normalize data but the incident response dashboard could be more user-friendly
Pros and Cons
  • "The benefits include the easy integration with other Splunk tools including Splunk UEBA, Splunk ITSI, and Splunk Core. The ease of integration and the organization's experience and familiarity with searching and passing logs through Splunk are the main benefits."
  • "The incident response dashboard could be more user-friendly."

What is our primary use case?

Our use cases are for creating security analytics for our SOC team.

How has it helped my organization?

Splunk Enterprise Security is one of the Splunk tools we use to mature our security posture. We use it to be on top of potential threats to the organization.

The benefits include the easy integration with other Splunk tools including Splunk UEBA, Splunk ITSI, and Splunk Core. The ease of integration and the organization's experience and familiarity with searching and passing logs through Splunk are the main benefits.

Apart from the legal and compliance requirements for the bank, it's important that the bank is ahead of bad actors to be able to proactively detect and prevent threats to the organization. At the end of the day, the goal is to protect the organization, the stakeholders, shareholders, the bank's reputation, and the users and customers of the bank.

What is most valuable?

The Splunk incident response dashboard is pretty useful because it helps first responders triage incidents and properly escalate when necessary.

We find Splunk very useful on the enterprise level to detect and prevent security threats.

Splunk Enterprise Security has definitely helped improve our organization's ability to ingest and normalize data. We have many log sources and over ninety thousand staff. We have endpoints, servers, Syslog Data, and BYOT data. Splunk has been instrumental in maturing the security posture of the organization.

Splunk does a pretty good job at identifying threats in real-time. 

It provides us with the relevant context to help guide our investigations. During onboarding, once the log sources are properly onboarded based on Splunk's recommendation for SIEM compliance, we found real value in being able to aggregate different types of data and load them properly so that we can then pass on and access them very easily. 

It has improved my organization's business resilience. We've been able to mature our security program and posture over the years.

The ability to see everything from a single tool is very helpful. From the context of communication with our executives, being able to show them a unified dashboard to see the security posture has been very useful. For example, our executives can see the security posture or position of all of the branches of the bank from a single dashboard. Dashboards like that give them peace of mind to have that kind of visibility to know the state of things. Splunk is very instrumental in that. 

What needs improvement?

The incident response dashboard could be more user-friendly.

In the next release, I would like to see the integration of Splunk Enterprise Security with Splunk UEBA. That's a big one. We've spoken with the engineers working on a new UEBA integration with Splunk but right now Splunk UEBA is a separate setup entirely.

Buyer's Guide
Splunk Enterprise Security
April 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Splunk Enterprise Security for three years.

What do I think about the stability of the solution?

Splunk Cloud has its advantages. The company might be moving in that direction because you don't worry about infrastructure. But being on-prem part of what we worry about is the underlying infrastructure of Splunk, which is directly relevant to the stability. The resources used for search and load are tied to the infrastructure behind it. It's been stable. 

What do I think about the scalability of the solution?

We've been able to scale rapidly to meet our needs. Splunk Cloud could be advantageous because it's a platform and it will cut out the worry and the need to manage infrastructure on your own. 

How are customer service and support?

I work more with Splunk UBA. My experience with my rep has been good. 

I would rate support an eight out of ten only because everything has room for improvement.

How would you rate customer service and support?

Positive

How was the initial setup?

It's an on-prem deployment. I have more experience setting Splunk up in a Linux environment. It's been a good experience.

What other advice do I have?

I would rate Splunk Enterprise Security a seven out of ten because there's room for improvement. Splunk always positions itself as a market leader. This would involve understanding your competition, seeing their products, and seeing how you can improve to meet their customers' needs. 

From my experience, Splunk has done a good job at that because we have customer success reps who are concerned about how Splunk is meeting our needs. Splunk can definitely do better which is why I'm giving it a seven. 

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Yash-Gupta - PeerSpot reviewer
Analyst, TSG Information Security Cyber Operations at a consultancy with 5,001-10,000 employees
Real User
Top 10
Lots of learning materials, responsive support, and good visualization capabilities
Pros and Cons
  • "There are lots of free learning materials on their website."
  • "The level of scalability depends on the license you have. You can expand or reduce it based on the environment. It does cost more money to scale, however."

What is our primary use case?

We use the product mostly just to pull out the reports, medical investigations, et cetera. As a security analyst, we can look at and pull data. You can make a central hub for a lot of different sources, including servers and endpoints. It makes it easy to check logs for every device connected.

How has it helped my organization?

If you are a data analyst, security analyst, or anyone who basically requires a set of data in your database job, and you have to have normalized data represented or, just to check for any patterns, this is quite helpful. With Splunk, you can pull in the data, you can transform it, and represent the data via graphs or pull the data and export it into Excel and perform further investigations. The use cases are quite deep. 

What is most valuable?

With this product, you can go for an in-depth search or just perform a surface-level search. There are different modes in which you can perform searches, and that basically defines the speed of how fast you can get the data. If you are going for a more detailed version offered, it'll take a bit of time. However, they'll give you more and more data. There's also a fast mode in it. 

The data which you can pull, you can basically visualize it, you can normalize the data, evaluate it, and convert the data into tables. It's much easier to pull the data, organize it, and normalize it as you are performing the searches. That's quite helpful.

I prefer working with cloud infrastructure like this as you can increase the storage capacity or the license at any time and search for a number of different endpoints. If you want to ingest more and more data, having something like Splunk available on the cloud is preferable. 

I take advantage of the incident response part of the solution. If anything happens at the endpoint, if anything happens at the user system, servers, or something like that, my role is to look into the logs, go through other investigations, perform a time scan, and create a timeline of all the events. This helps do that job.

I'm also aware they have a Mission Control. I have actually attended a few surveys on that, however, I haven't really implemented it due to the fact that we are in the middle of a few of the projects, and things are at higher priority as of now. So we haven't really focused on that.

Using Splunk, we can check out what server versions we have. If we just cross-check with the database, we can see if we have any availability and then we can pull in the files. If you have a database, you can perform a query to check for any particular problems in the entire environment. For the threat notifications, it's quite helpful.

Indirectly, it's helped us reduce our alert volume. If you have a list of files, you can run it through the environment and, based on that, create rules and exceptions. This indirectly helps reduce alert amounts. You can go through false positives and sort them out as well and create a rule against them. 

It's helped speed up security investigations. Being a central hub of logs, we can jump into a different log or source and jump into any investigation. You don't have to jump from one tool to another. This automatically reduces the investigation time. 

There are lots of free learning materials on their website. 

Overall, things are quite easy. It's a simple solution. 

What needs improvement?

I haven't explored beyond the security aspect as a data analyst. I haven't noticed any shortcomings so far. 

For how long have I used the solution?

I've been using the solution for more than a year now. 

What do I think about the stability of the solution?

There are different modules, and I haven't activated all yet, however, the stability is okay. I would rate it seven out of ten. If we run into issues, there are materials they provide and online support. You can even call them. 

What do I think about the scalability of the solution?

The solution is deployed to one location. It's deployed across the entire environment. 

The level of scalability depends on the license you have. You can expand or reduce it based on the environment. It does cost more money to scale, however.

I would rate scalability seven out of ten. 

How are customer service and support?

Support is quite responsive. They also offer 24/7 support services. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Palo Alto XDR. 

I also used an email solution whose name I can't recall. You could check emails flowing into or out of your environment.

How was the initial setup?

I wasn't involved in the deployment; the solution was set up when I arrived. 

That said, I did go through some setup videos, and the process does not look difficult. They provide the steps for every aspect. There's also always support you can reach out to if you have questions. 

There may be some maintenance required in terms of upgrading. When you upgrade the version, you may need to upgrade your sensors on the endpoints. However, Splunk is quite compatible with other devices, so it's not difficult. In our company, the administrators handle maintenance. 

What was our ROI?

I haven't witnessed an ROI in terms of how I'm using the tool. 

What's my experience with pricing, setup cost, and licensing?

It's mostly for EDR. You can cover servers as well; however, that requires additional licenses. Pricing is based on usage. As an EDR specialist, I interact with the tools and perform investigations. I don't deal with licensing directly.

This is quite new to me. I've only recently started working with Splunk. I used to work in EDR. It took me two to three months to understand the internal architecture of the organization, and based on that, I can use Splunk for all kinds of searches. So, how long it takes to realize the benefits of Splunk depends on the person and the complexity of the environment. 

Which other solutions did I evaluate?

I did not evaluate other options. I adopted this tool when I joined my current organization. 

What other advice do I have?

We're a Splunk customer. 

To those considering just going with the cheapest solution, it depends on your level of comfort with support. If you have a cheaper tool, the support would be addressed. With Splunk, that's the difference - their support response. If you have a tool with a good license, you will be able to get immediate help if there's any vulnerability.

I'd rate the solution eight out of ten. 

I'd advise others to take time to learn the solution and develop skills. It's all about DSL queries. If you are off on queries, it won't give you any results. You need to be accurate with your SQL commands.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
April 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Senior Engineering Manager at Happiest Minds Technologies
Real User
Provides integrations, enables customizations, and has a good security posture and a helpful support team
Pros and Cons
  • "The product has a good security posture."
  • "The glass table feature does not perform as expected."

What is our primary use case?

We have many use cases for firewall logs in our system. We collect logs from these firewalls and customize our use cases.

What is most valuable?

The triad is one of the best features. The product has a good security posture. It provides many customizations.

What needs improvement?

The glass table feature does not perform as expected. It must be improved.

For how long have I used the solution?

I have been using the solution for seven years.

What do I think about the stability of the solution?

The tool is stable. I rate the stability a seven or eight out of ten.

What do I think about the scalability of the solution?

I rate the product's scalability an eight out of ten.

How are customer service and support?

If something doesn't work, we reach out to the support team. The support provided by the team is great. The support is part of the entitlements in the license we buy.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm using Microsoft Sentinel. It is a cloud-native tool. Compared to Splunk Enterprise Security, Microsoft Sentinel is easier to handle. We use Splunk Enterprise Security because we have to manage a big infrastructure and may have many security vulnerabilities. The cybersecurity team decided to use Splunk Enterprise Security. The volume of data is high, so it is easier to manage it in Splunk.

How was the initial setup?

The initial deployment was complex. If we need to customize the solution, we need one to four weeks to get all the data, manage the license, and calculate the resources.

What's my experience with pricing, setup cost, and licensing?

The solution is costly. The cost is calculated based on the volume of data ingested per day.

What other advice do I have?

It is not complicated to monitor multiple cloud environments using Splunk. It is one of the best solutions. The multiple cloud integration is open source. It's really helpful to monitor the structure and user authentication. I would definitely suggest it to people.

It's feasible to achieve visibility into multiple environments using the product. The cloud solution is recommendable. The on-premise product is tedious to manage, but it will be easier if we have a good resource to take care of the administration as an architect.

The tool has threat-detection capabilities. There are some limitations. We have a set of rules and patterns where we collect the tagging and the data we want to alert. It would have been better if detection and threat analysis recommendations were available out of the box. Though the solution keeps updating with the market demands, I still feel that the feature needs to be more reactive.

The product has inbuilt use cases for analyzing malicious activities and detecting breaches. It helps us run our alerts to catch malicious actions like brute force attacks or user-related authentication challenges. Splunk Enterprise Security has helped us reduce our alert volume. It has many automations and integrations. The SOAR tool detects and automatically manages repetitive and generic alerts proactively.

Splunk Enterprise Security helps us speed up our security investigations. It's at the top of its game. The tool is proactive and helps us take action before something happens. It has reduced our security threats. It is saving us hours of investigation. If you have a big data source, then I would recommend Splunk Enterprise Security. It will be easy for you to manage the data load. If you do not have a high data volume, you can look for other solutions like Sumo Logic.

My experience with the solution is really good. It has the capability to analyze the platform and take care of vulnerabilities. There is scope for improvement. We have a huge data volume of 2 TB per day. Our platform needs a solution like Splunk Enterprise Security to maintain the data volume and filter out our security vulnerability logs.

Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2499570 - PeerSpot reviewer
Electronics Engineer at a government with 10,001+ employees
Real User
Improved our organization's ability to ingest normalized data and dashboards let us dig deep into our actual system
Pros and Cons
  • "The site is constantly up, and it's been really easy to adjust the data."

    What is our primary use case?

    We monitor secure events and notable events in the system and watch for outside intrusion. We create a lot of dashboards to respond to these events. It's used to monitor our live system, and as things occur, such as alarms and other notifications, it's really helpful.

    How has it helped my organization?

    We've captured many security intrusions and all kinds of threats trying to access the system and cause issues, particularly with the FAA in Alaska.

    It's been great for us so far.

    Splunk Enterprise Security provides end-to-end visibility into our environment is really critical. If we don't capture these events and something happens in the system, it could cause havoc to the telecommunications system in Alaska and really mess up air traffic.

    Splunk Enterprise Security has been fantastic in helping us find any security event across multi-cloud, on-prem, or hybrid environments. I would give it a ten on ten.

    It 100% improved our organization's ability to ingest normalized data. Splunk's ability to identify and solve problems in real time has been great. We use it in real-time every single day, 24/7.

    Moreover, it helped us reduce our mean time to resolve. 

    It helped us improve our organization's business resilience. We have great impressions of its ability to predict, identify, and solve problems in real-time. 

    It 100% helps us consolidate networking, IT security, and IT and observability. Just being able to have everything in one spot together, a one-stop shop, is huge.

    What is most valuable?

    The dashboards let us dig deep into our actual system. Our system is spread throughout Alaska with about 70 sites, each with all kinds of equipment. Splunk Enterprise Security helps us mine through that data and look for security events.

    For how long have I used the solution?

    I have been using it for about ten years now. We use it in our system in Alaska. Basically, it's the software we use to do a lot of our monitoring of the system and dig deep into the data.

    What do I think about the stability of the solution?

    It's been great. The site is constantly up, and it's been really easy to adjust the data.

    How are customer service and support?

    It's been pretty good. I've never had to deal with it personally.

    Which solution did I use previously and why did I switch?

    Ever since I started here, we've been using Splunk.

    What other advice do I have?

    I'd give it a nine out of ten. There's always room for improvement, but Splunk is pretty great. It's one of our main tools.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Koti Masipogu - PeerSpot reviewer
    Splunk developer at Maveric Systems Limited
    Real User
    Top 20
    Helps us monitor multiple cloud environments, offers strong capabilities for detecting insider threats, and reduces our alert volume
    Pros and Cons
    • "Splunk Enterprise Security is a valuable tool that allows us to monitor data from the APS daily."
    • "When files are absent, troubleshooting becomes difficult, and performance issues inevitably arise."

    What is our primary use case?

    Splunk Enterprise Security serves as our primary tool for endpoint detection.

    How has it helped my organization?

    Our organization manages security across multiple cloud environments. Splunk Enterprise Security is a valuable tool in this process, offering a comprehensive dashboard that centralizes monitoring for all our cloud deployments. This unified view allows us to efficiently track security posture and identify potential threats from a single location.

    Splunk Enterprise Security offers strong capabilities for detecting insider threats. This security platform excels at analyzing data from a variety of sources, allowing it to identify unusual user behavior patterns.

    It does a good job of analyzing malicious activity and helps us detect threats faster.

    Splunk Enterprise Security helps reduce our alert volume and helps speed up our security investigations.

    In our financial institution client environment,  The insider threat detection capabilities allow us to closely monitor credit and debit card transactions for any signs of compromise. By leveraging Splunk's capabilities, we can proactively identify and address potential security threats that might impact our client's financial data.

    We have improved our incident response time with Splunk.

    Splunk Enterprise offers a variety of apps that cater to different needs. These apps provide features like directory management, add-on and data model control, report dashboards, and alerts. Notably, some of these functionalities are available in the free version. Additionally, there are separate apps for security purposes. Our EMEA region has its own set of apps, allowing them to upgrade, maintain, and manage separate dashboards specific to their requirements.

    Dashboards can be customized to allow users to easily monitor specific data relevant to their needs. This might include data segmented by country, region, or even customer credit card information. By customizing the view, users can quickly identify trends and gain insights into areas of particular interest. Additionally, dashboards can be configured to automatically display default information or alerts upon opening, further streamlining the monitoring process and ensuring users can find the specific data they need right away.

    What is most valuable?

    Splunk Enterprise Security is a valuable tool that allows us to monitor data from the APS daily. This monitoring focuses on the success or failure of APS calls. Successful calls are identified by a status code of 200, while unsuccessful calls are indicated by a status code of 400 or any other code. By monitoring these codes, we can proactively identify situations where the intended data retrieval fails due to backend server issues. This distinction is important because it helps us differentiate between failures caused by backend server problems and those resulting from issues with the monitoring team's ability to send requests. This clear separation allows a dedicated team to investigate these specific backend server failures and implement resolutions.

    What needs improvement?

    Data profiling, data onboarding, and data maintenance are all crucial steps in ensuring the quality and usability of our information. However, encountering missing files disrupts this process. When files are absent, troubleshooting becomes difficult, and performance issues inevitably arise.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for many years.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is stable.

    How was the initial setup?

    The initial deployment is straightforward.

    What other advice do I have?

    I would rate Splunk Enterprise Security eight out of ten.

    Splunk Enterprise Security is a powerful security solution that offers flexibility. This flexibility empowers our team to adapt and respond to evolving threats. With Splunk Enterprise Security, we have the tools and adaptability to effectively address whatever security challenges we encounter.

    I recommend Splunk Enterprise Security as the most suitable solution for monitoring and protecting our data.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Information Technology Consultant at Paul G. Allen Building
    Consultant
    Top 20
    Monitors the network and provides easy visibility into problems
    Pros and Cons
    • "The solution's most valuable feature is the dashboard, which allows us to see everything on the same page and provides easy visibility into problems."
    • "Sometimes, the data does not match what we're looking for, or the tool contains incorrect data."

    What is our primary use case?

    We use Splunk Enterprise Security to monitor the network. We use the solution wherever there's a problem with the cell phone tower.

    How has it helped my organization?

    When we see a problem, Splunk Enterprise Security provides many details you can use to diagnose and determine what needs fixing.

    What is most valuable?

    The solution's most valuable feature is the dashboard, which allows us to see everything on the same page and provides easy visibility into problems.

    Splunk Enterprise Security has helped us find security events in our on-premises environment.

    It has helped improve our organization's ability to ingest and normalize data. Splunk does a good job of identifying and solving problems in real-time.

    We have reduce our alert volume by 80%.

    The solution provides relevant context to help guide our investigations. Splunk provides pretty detailed information. Based on that information, we can assign it to different teams.

    It has helped speed up our security investigations by 40%.

    Splunk Enterprise Security has helped reduce our mean time to resolve. In most cases, we're able to solve issues in less than 45 minutes.

    What needs improvement?

    Sometimes, the data does not match what we're looking for, or the tool contains incorrect data.

    For how long have I used the solution?

    I have been using the solution for two months.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is a very stable solution.

    What do I think about the scalability of the solution?

    The solution provides good scalability.

    How are customer service and support?

    The technical support team responds quickly every time we contact them.

    What was our ROI?

    We have seen a return on investment with the solution because it has reduced the time it takes to fix our problems.

    What other advice do I have?

    Overall, I rate the solution a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Kutay KOCA - PeerSpot reviewer
    Cyber Security Analyst at Clarusway
    Real User
    Top 10
    Is user-friendly, can easily monitor multiple environments, and reduces alerts
    Pros and Cons
    • "The most valuable feature of Splunk Enterprise Security is website activity monitoring."
    • "While Splunk Enterprise Security offers valuable features, its cost is high and could be more competitive."

    What is our primary use case?

    We use Splunk Enterprise Security to monitor our network environment for abnormal activities and threats.

    How has it helped my organization?

    We easily monitor multiple cloud environments with Splunk Enterprise Security.

    Insider threat detection helps our security posture.

    I use the threat intelligence management feature whenever I do a threat analysis.

    When Splunk detects breaches and malicious activities it notifies our IT team so they can analyze the notifications and respond accordingly.

    Splunk has helped our organization by allowing us to gain valuable insight through the analysis of large datasets.

    The customizable dashboards are user-friendly and visually appealing.

    It has helped reduce our alert volume.

    It has helped speed up our security investigations.

    What is most valuable?

    The most valuable feature of Splunk Enterprise Security is website activity monitoring.

    What needs improvement?

    While Splunk Enterprise Security offers valuable features, its cost is high and could be more competitive.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for around five months.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is stable.

    How are customer service and support?

    We frequently connect with the support team to review our options. They resolve our issues quickly.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We also use IBM QRadar but Splunk Enterprise Security is more functional and user-friendly.

    What's my experience with pricing, setup cost, and licensing?

    Splunk Enterprise Security is expensive.

    What other advice do I have?

    I would rate Splunk Enterprise Security eight out of ten.

    For someone who wants to use the cheapest solution, I would tell them that this is the best solution and worth the cost.

    I recommend Splunk Enterprise Security to others.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Nakul Agarwal - PeerSpot reviewer
    Splunk architect at Schwarz IT KG
    Real User
    Top 20
    Investigation dashboard provides a lot of value, end-to-end visibility, but multi-tenancy is not there
    Pros and Cons
    • "The compatibility with the add-ons helps us add more data in the same compatible format and use data models to elaborate and make it faster."
    • "Stability is there, but every release has some bugs."

    What is our primary use case?

    The main use cases are with the firewall, DNS, and Windows events. These are the three basic ones to start with. Once they're done with all the compatibility and introductions, custom use cases will follow.

    How has it helped my organization?

    It's currently in the implementation phase. But, it will surely improve response time and make it easier to collect and check everything in one place. Instead of going to multiple dashboards and running multiple queries, all can be integrated into one dashboard. You can just click and then go drill down into deeper levels and get more information.

    Splunk Enterprise Security provides end-to-end visibility into our environment. It's very important because: 

    1. This tool is used as SIEM implementation. End-to-end visibility is really important in such a case; if something is missed, it's an error. 
    2. Also, we belong to the retail sector with over 700,000 employees. We have a lot of endpoints and everything is open, so end-to-end visibility is essential.

    It helped our organization to ingest normalized data. With Windows, DNS, firewalls, and the open use cases we've checked, we've gotten more data in. The compatibility with the add-ons helps us add more data in the same compatible format and use data models to elaborate and make it faster.

    The investigation dashboard provides a lot of value. In the same dashboard, we get all the drill downs, raw events, and information about what the particular user is doing or where the vulnerability started, all in the same dashboard.

    It helps us reduce our mean time to resolve. Now, we can see all the incidents on a single dashboard and it could be assigned to the analysts at the same time on the incident review. People can start working on it right away, so it does reduce the mean time to respond.

    Splunk's unified platform helps consolidate networking, security, IT, and IT observability tools. But our major focus or use case is more on the security side. We don't use observability, so we just use logs, matrices, and other security-related features.

    What is most valuable?

    Incident review is pretty valuable. You can have everything in one place, review it, and assign things to analysts, and they can work on it. 

    We also have different teams segmented; it is not one team. So, we brought that using the teams method in Enterprise Security, which I think most people are not using. This way, different users have different dashboards or lists of incidents.

    What needs improvement?

    One thing is multi-tenancy, which is not currently not there. The concept of Enterprise Security assumes only one team using Splunk, but in many companies, including ours, that's not the case. We have multiple security teams operating under one umbrella, with different people using it for different smaller companies. If multi-tenancy could be incorporated, it would surely help us. 

    For how long have I used the solution?

    We started with it last year. We integrated it last year, and the SOC team is now handling it. They're making it SIM compatible, introducing the first few use cases, and working with the data. 

    So, we bought the license nearly a year ago, and started implementing it about six months ago.

    What do I think about the stability of the solution?

    Stability is there, but every release has some bugs. For example, in this release, indexes were down, searches were down, and the monitoring console wasn't working. So, it's a bit tough.

    What do I think about the scalability of the solution?

    It's still being implemented, and a lot of work needs to be done. But, considering the pricing and everything, I would give it a seven out of ten. It does have a lot of use cases, but a lot of work has to be done beforehand. Our data wasn't totally SIEM compliant because we used prebuilt solutions and changed the data format.

    How are customer service and support?

    We use Splunk Operator on Kubernetes, so it's not on-prem or Splunk Cloud. Customer support is not good at all.

    For example, we upgraded the system on Saturday and raised an incident. With Operator, you can only raise a P3 incident, so we needed to escalate it and get the developers involved. Support cannot handle such cases. We always have to get the developers involved to get the issues fixed. This happened very recently. But it is very common; the support for Kubernetes is zero.  

    Which solution did I use previously and why did I switch?

    The company didn't have a SIEM solution. It was more of SOAR, so we used FortiSIEM for that. We still use it. 

    How was the initial setup?

    Setup is not that difficult. You just have to install the search head cluster and a normal app. Data normalization is the main thing required for Enterprise Security. SIEM compatibility is the most important thing. If it's not there, then it won't work.

    The deployment of the solution is pretty simple, if your data is SIEM compliant. If not, then you need to make it SIEM compliant. Otherwise, you cannot use the solution.

    What about the implementation team?

    We have a Splunk partner that helps us with integration and other stuff.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is a bit costly. It always is.

    Which other solutions did I evaluate?

    We considered a couple of other brands. We ran a couple of POCs with other enterprise tools.

    Since we've been using Splunk for nearly four years, it was easier to incorporate Enterprise Security. We did try other SIEM solutions like Fortinet, but since Splunk was already there in place and had all of our normalized data, it made more sense to use Enterprise Security.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.