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Managing Director at Hayyan Horizons
Real User
Low-maintenance and stable with very useful dashboards
Pros and Cons
  • "The log aggregation is great."
  • "Technical support needs to be more responsive."

What is our primary use case?

We primarily use the solution for security and operations monitoring.

How has it helped my organization?

Gives full visibility on operational and security posture in our organization. Integrations is straightforward and effective.

What is most valuable?

The log aggregation is great.

The solution offers good data analytics.

The dashboards are very helpful.

The initial setup is simple and straightforward. 

The solution is low-maintenance.

It's a stable product.

We have found that the solution scales well. 

What needs improvement?

The TERM licensing model is still not very useful. It's not helping us. They used to have a perpetual licensing model. Now Splunk is offering annual term/subscription only. That's costly and it's more expensive and it's putting some burden on us.

Technical support needs to be more responsive. 

We would like to see more AI. Through AI, artificial intelligence, not machine learning only. We want to see more AI-enabled kinds of functionalities just to reduce dependencies on manual interventions. We do that, however, automation and artificial intelligence-based kind of automation we would really like to see.

Buyer's Guide
Splunk Enterprise Security
April 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for six years. I've used it for a while at this point. 

What do I think about the stability of the solution?

It's not high maintenance. There are software or upgrade releases every now and then, however, in general, the product is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have 17 people that are using the solution currently. 

It's very easy to scale the product if you need to.

How are customer service and support?

We use technical support every now and then. The response times are not very good. This is the thing that I would need to see improvement on and probably in that area only. They are that good when they started handling cases, however, they take too much time to respond to customer requests.

Which solution did I use previously and why did I switch?

We did not use anything else on the production scale. Our first experience was with Splunk.

How was the initial setup?

The solution is straightforward and simple to set up. It's not complex at all.

What about the implementation team?

We handled the process internally. We did not need the assistance of any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

Filter the noise out.

Which other solutions did I evaluate?

Yes all the other competitors, Splunk by far is the best.

What other advice do I have?

We're a partner and a customer. 

I'm using the latest version of the solution. 

I would highly recommend the solution. It's the best product out there. It's definitely easy to set up. The use cases are multiple. It's not restrictive in terms of the efficiency of the platform. Just make sure that you have enough resources or good counsel from people who can help with the use cases. If you do the sky would be the limit. It is a good solution.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Network & Security Architect at a insurance company with 501-1,000 employees
Real User
Central locale for our cybersecurity
Pros and Cons
  • "It is quite extensible. It is a platform that we can build our use instead of each case instead of each case being limited or restricted to each capability. This is probably the best feature."
  • "I would like to see future development in terms of ML (Machine Learning)."
  • "I think the tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to my tickets."

What is our primary use case?

Splunk is our central locale for cybersecurity and protection.

How has it helped my organization?

Once we onboarded all of the required needs, it created a lot of visibility for us.

What is most valuable?

It is quite extensible. It is a platform that we can build our use of each case instead of each case being limited or restricted to each capability. This is probably the best feature.

What needs improvement?

I would like to see future development in terms of ML (Machine Learning). 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It can be scaled quite easily in comparison to other products on the market.

How is customer service and technical support?

The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to my tickets.

How was the initial setup?

I was not involved with the initial setup.

What's my experience with pricing, setup cost, and licensing?

The price could be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
April 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
it_user870792 - PeerSpot reviewer
Senior Security Engineer
Vendor
Significantly helped with aggregation and correlation of critical logs
Pros and Cons
  • "Splunk has significantly helped with aggregation and correlation of critical logs. Not having to grep on each individual server has made everyone more efficient."
  • "DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down."

What is our primary use case?

  • IT Ops
  • Security
  • Compliance

Many IT groups and non-IT groups use the product to gain insights into their environments.

How has it helped my organization?

Splunk has significantly helped with aggregation and correlation of critical logs. Not having to grep on each individual server has made everyone more efficient.

What is most valuable?

Search and Dashboarding: Allows us to quickly search for an error and plot the results on a chart.

What needs improvement?

DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down. 

For how long have I used the solution?

Three to five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner with Splunk.
PeerSpot user
PeerSpot user
Data Scientist Intern at Splunxter, Inc.
Real User
Can ingest any data and display it in a way that anyone can understand
Pros and Cons
  • "The ability to ingest any data and display it in a way that anyone can understand."
  • "It needs more thoroughly tested releases. Every new big version (6, 7, etc.) has had so many bugs that it makes me wary of customers upgrading right away."

What is our primary use case?

I work with Splunk, as a contractor, so I use it in many different areas. Most often it is used to get performance insights on applications or servers. Recently, I have used it in more of an endpoint security mindset. 

How has it helped my organization?

My whole organization is built around Splunk. We provide Splunk PS to many different companies. If Splunk did not have such a good presence, we could not exist.

What is most valuable?

The best features would have to be the ability to ingest any data and display it in a way that anyone can understand.

What needs improvement?

It needs more thoroughly tested releases. Every new big version (6, 7, etc.) has had so many bugs that it makes me wary of customers upgrading right away.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user859770 - PeerSpot reviewer
consultant at a non-profit with 1,001-5,000 employees
User
Easily tracks problems and their status
Pros and Cons
  • "I like the ease with which dashboards can be created."
  • "Splunk has give us the capability to easily track problems and their status."
  • "The only thing which can be improved is that they are too subjective on whom their Splunk4Good initiative can be applied. They market it as you only need to be a nonprofit, but there is more to it."

What is our primary use case?

We use Splunk for both monitoring and SIEM. Our security operations group uses Splunk to track user accounts which may have been compromised as well as follow those accounts through the organization.

How has it helped my organization?

Splunk has give us the capability to easily track problems and their status. Our security operations team has been able to use it to track where people login and what they do on those machines.

What is most valuable?

Personally, I like the capability of removing sensitive data before it goes into Splunk. I also like the ease with which dashboards can be created.

What needs improvement?

I like Splunk. The only thing which can be improved is that they are too subjective on whom their Splunk4Good initiative can be applied. They market it as you only need to be a nonprofit, but there is more to it.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1297563 - PeerSpot reviewer
Director General de España at a cloud solution provider with 51-200 employees
Real User
Integrates with every technology, easy to use, and good for analytics and cybersecurity
Pros and Cons
  • "It is very easy to use and integrate. There are connectors for every technology."
  • "The UI can be improved. Dashboards and reports can be better in terms of graphics."

What is our primary use case?

We work with Splunk. We use it for our own services, and we also integrate and resell Splunk. It is used for cyber security. 

Different clients have different versions. They have Splunk Cloud and Splunk on-premises with different versions.

What is most valuable?

It is very easy to use and integrate. There are connectors for every technology.

What needs improvement?

The UI can be improved. Dashboards and reports can be better in terms of graphics.

For how long have I used the solution?

We have been using this solution for a few years. In 2016, we became a Splunk partner.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

Its scalability is very good. We work with this platform for our own services. We use Splunk extensively, and we also offer it to our clients. We plan to increase its usage.

Our company has three offices. We have offices in Spain, Columbia, and Mexico. We have around 100 people, and about 50 people are working with Splunk. They all are focused on cyber security. They are security engineers or security specialists.

How are customer service and support?

I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform. I'm the country manager, so I am a bit far from the operation.

Which solution did I use previously and why did I switch?

We tried to work with Exabeam for user behavior analytics, but we stopped it.

How was the initial setup?

Its setup is very easy, but we have been working with Splunk for a lot of years. We have all the certifications in Splunk, and we are a specialist in Splunk. So, for us, it is very easy to set it up and integrate it, but it might not be easy for other companies.

What other advice do I have?

Splunk is a very good platform for analytics and cybersecurity. We use it very extensively. It is very easy to use, and it is very stable and scalable.

I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Splunk BDM in UA at a manufacturing company with 51-200 employees
Real User
Optimizes network security, straightforward to deploy, and can handle a large volume of data
Pros and Cons
  • "The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
  • "The support that is included with the standard licensing fee is very bad."

What is our primary use case?

We are a solution provider and Splunk is one of the products that we distribute.

The primary use case is for SIEM and we have approximately 35 customers.

What is most valuable?

The fact that Splunk is a platform and not just a SIEM solution is a key benefit.

Our customers like that they can use Splunk to optimize their security.

What needs improvement?

The Splunk licensing model should be more flexible.

The support that is included with the standard licensing fee is very bad.

For how long have I used the solution?

We have been working with Splunk since 2017.

What do I think about the stability of the solution?

Stability-wise, it's perfect. We haven't had any problem with Splunk. It's good software.

What do I think about the scalability of the solution?

One of the key benefits and differences with this software is that the customer can scale up as much as they need to. Our largest Splunk customer is using between three and four petabytes of data per day.

How are customer service and support?

If you don't pay extra for technical support then it is very bad. If you pay extra for it, then the technical support is normal.

Which solution did I use previously and why did I switch?

I am familiar with other products and Splunk can handle much more data than IBM QRadar or any other competing product.

Direct competitors are more flexible when it comes to licensing.

How was the initial setup?

We have not had any problems installing Splunk.

For a standard case, it takes between one and two weeks to install correctly and deploy. This is for situations where the client has less than 50 gigabytes of data per day.

Problems during the implementation are typically due to something on the customer's side. For example, if the client does not have somebody that is responsible for the deployment, helping to speed up the various procedures, then this is a key problem for us.

What about the implementation team?

It takes two people to deploy and maintain.

What's my experience with pricing, setup cost, and licensing?

Splunk is not a cheap solution and the license is billed annually. The licensing model should be improved and the price should be lower, in general.

You can purchase additional technical support, which is much better than the support that is included.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
System Engineer at NetScout Systems
Real User
Top 20
Highly stable, built-in workflows, and good support
Pros and Cons
  • "The most valuable feature of Splunk is the management and built-in workflows."
  • "The analytics of Splunk could be improved."

What is our primary use case?

There are many use cases for Splunk, we commonly use it for log management and analytics.

What is most valuable?

The most valuable feature of Splunk is the management and built-in workflows.

What needs improvement?

The analytics of Splunk could be improved.

For how long have I used the solution?

I have been using Splunk for approximately four years.

What do I think about the stability of the solution?

Splunk is a highly stable solution.

What do I think about the scalability of the solution?

I have found Splunk to be scalable.

We have 15 members of our organization that use this solution.

How are customer service and support?

We used to support a few times and our experience was good. 

I would rate the support from Splunk a four out of five.

Which solution did I use previously and why did I switch?

I have previously used RSA and I prefer Splunk.

How was the initial setup?

The implementation of slunk is not straightforward. It is of a moderate difficulty level.

What about the implementation team?

We used an integrator to do the implementation.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required to use this solution.

Which other solutions did I evaluate?

I have evaluated other solutions, such as IBM QRadar.

What other advice do I have?

This solution has good technology.

I rate Splunk an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.