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ShilpeeSinha - PeerSpot reviewer
Senior Security Engineer at Citrix
Real User
Jul 17, 2022
Great security and reporting functionality with good integration capabilities
Pros and Cons
  • "I really like the user interface and how it works."
  • "Overall, it's a good tool."
  • "Writing queries is a bit complicated sometimes."
  • "Writing queries is a bit complicated sometimes."

What is most valuable?

Enterprise security is the solution’s most valuable feature.

Its reporting functionality is excellent.

I really like the user interface and how it works.

It’s scalable.

The solution is stable.

You can integrate any other tool or any other solution, including existing solutions, with Splunk. They have a good setup.

The log analysis is something that is good. In general, data analysis is something you can do in Splunk in various ways. You can leverage it as per your requirements or as per your investigations. You can write your own queries and complicated queries, and you can have your own alerts. You can correlate events. It’s very flexible.

What needs improvement?

It is one of the best tools that I'm using. I don't have any feedback as such right now regarding improvements. I'm not also an expert, so maybe I'm missing something.

Writing queries is a bit complicated sometimes. If they could provide some building queries, that would be great.

For how long have I used the solution?

It's been a while. For maybe four years, I've used Splunk, however, I'm not an expert on it.

What do I think about the stability of the solution?

It's a stable solution. We are not going to get rid of it anytime soon. It’s reliable. There are no bugs or glitches and it doesn’t crash or freeze. The performance is good.

Buyer's Guide
Splunk Enterprise Security
April 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution scales very well.

How are customer service and support?

I wasn't part of the engineering side, so I never got a chance to contact the support team directly.

Which solution did I use previously and why did I switch?

We have a SIEM solution, however, now the company is also trying to move to an Excel solution since the automation is better on their side. We aren't going to get rid of it or did not have any other SIEM solution in their mind when they were acquiring it. However, if any XOR solution works perfectly for us, the company might consider moving out of Splunk.

How was the initial setup?

A different organization would have a different setup of Splunk. If you ask me, mostly, it is a simple setup. However, here in my current organization, it is mostly on the cloud, and a lot of things are integrated in a bit of a complex manner. I also understand that this changes from organization to organization in terms of how they will leverage it.

What was our ROI?

I’ve never looked into ROI and have not been a part of conversations concerning ROI.

What's my experience with pricing, setup cost, and licensing?

I don’t have any idea what the cost of the solution is. I don’t handle the licensing.

What other advice do I have?

A company that wants to leverage Splunk should understand its environment first - including the organization, the network infrastructure, and the overall infrastructure. Then, based on requirements, they should go ahead with any SIEM solution. Splunk is kind of an expensive tool to have. Therefore, the company should be clear about what requirements they have, what they need, and whether they want to use Splunk. It is very crucial to understand your requirements and your network or your environment first before going ahead.

I’d rate the solution eight out of ten.

Overall, it's a good tool. It's a very intelligent tool. It definitely depends on how you are going to use it. However, I love the product. I love Splunk. I want to learn more about it as much as I can.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Salma Shahin - PeerSpot reviewer
Senior Engineer at Sony India Software Centre
Consultant
Apr 2, 2022
Well-organized, user-friendly, and suitable for complex and large environments
Pros and Cons
  • "It is the best tool if you have a complex environment or if data ingestion is too huge."
  • "It is a very well-organized solution, more user-friendly than ArcSight and QRadar, where I can search and do whatever I need in terms of dashboards, reports, etc., making it the best tool if you have a complex environment or if data ingestion is too huge."
  • "The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues."
  • "The cluster environment should be improved. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back."

What is most valuable?

It is a very well-organized solution. I find it more user-friendly than ArcSight and QRadar. I can search, and I can do whatever I need in terms of dashboards, reports, etc.

It is the best tool if you have a complex environment or if data ingestion is too huge.

What needs improvement?

The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues.

I would also like to be able to see all the data for internal logs. When we search for internal logs, sometimes, we are not able to find some of the data. For example, when Splunk crashes or something happens, we don't get to know what happened. We tried looking into the internal logs, but we could never figure out the reason from the logs. The information is limited, and it should be improved.

For how long have I used the solution?

We have been using Splunk for more than four years.

What do I think about the scalability of the solution?

Its scalability is very good. Companies nowadays are totally dependent on tools like Splunk. It is widely used in our organization. We have a huge team that uses it on a daily basis. For onboarding, we have another team, and we also have a team for Splunk monitoring. We have a large amount of data ingestion per day, so our team has more than 25 people in it.

How are customer service and support?

In my current company, I have seen the tickets getting resolved soon. In my previous company, which was a startup, a P1 ticket generally took 24 hours or less. They called us back and resolved it as soon as possible, but if it was a P2 or P3, I have seen them taking a month or more.

Which solution did I use previously and why did I switch?

We worked with QRadar for some time, but after that, we just came to Splunk.

How was the initial setup?

It is straightforward. The deployment duration totally depends on how you are working.

We have it on-premises as well as on the cloud.

What's my experience with pricing, setup cost, and licensing?

We have an unlimited one, and we pay yearly, but I don't know how much it costs. Previously, I worked for a startup, and when they started building it up, it was complicated for them because they didn't have the budget for that many licenses. It was very costly for them. So, startups might find it a little bit problematic because of the licensing, but for bigger companies, there is no issue.

What other advice do I have?

If it is a complex environment and data ingestion is huge where you want to ingest Syslogs or networking devices logs, you should go with Splunk. It is better than QRadar. Nowadays, the usage of AWS is growing, and that should be taken into consideration when deciding about on-premises or cloud deployment.

I would rate it a nine out of 10. I find it great. I'm very eager to do the Splunk certifications as well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
April 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Information Security Officer at a financial services firm with 501-1,000 employees
Real User
Feb 21, 2022
Simple to set up with good log management and responsive technical support
Pros and Cons
  • "You can check up on security from the dashboards."
  • "We have been very happy with its capabilities in general."
  • "There can be a bit of complexity around some fields during the initial setup."
  • "The only downside is the pricing."

What is our primary use case?

We primarily use the solution for log management and security purposes.

What is most valuable?

The log management is great.

It has a very good alert tool that you can create with the logs that Splunk gets.

You can check up on security from the dashboards. We use some custom applications which we have created by ourselves. It's very helpful to have custom dashboards with knowledge of the system of what we monitor.

The initial setup is simple. 

We have found the solution to be stable.

Its scalability is quite good.

What needs improvement?

Right now, everything is good. I don't really have notes for aspects of improvement. 

There can be a bit of complexity around some fields during the initial setup. There are some places where you have to use regular expressions to parse logs. The part of parsing logs correctly is the most, let's say, difficult thing, and when this is done, all of the other things are easier. Anyway, the regex part is a very good feature and in my opinion, it should stay like it is, because it gives a lot of flexibility. Customers may learn to use it or use technical support.

The cost of the solution is a little bit high.

For how long have I used the solution?

I've used the solution since 2016. I've used it for around six years at this point.

What do I think about the stability of the solution?

In terms of stability, it's reliable. There aren't bugs or glitches. it works well. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand it, it can do so.

How are customer service and support?

We have a technical support contract.  

For the most part, we can do it probably ourselves. When technical support helps us, however, everything goes pretty smoothly. We are quite satisfied with them. We typically get immediate support and assistance.

How was the initial setup?

The ease or difficulty of the initial setup depends on the infrastructure of the organization. However, when we have installed it, it was pretty simple. That said, there are some fields that are complex, and for this, we have support.

What about the implementation team?

We did get support to assist us with a few complex fields.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license. You do need to set up a contract for technical support.

While I don't have details about the exact pricing, my understanding is that it can be a bit expensive. 

What other advice do I have?

We are a customer and an end-user.

I would rate the solution at a nine out of ten. We've been very happy with its capabilities in general. 

The only downside is the pricing. If the price would be lower, you would have the possibility to buy more capacity for parsing logs per day. In Splunk, you have a daily limit of logs that will be parsed. If you place that limit several times, the Splunk license will be blocked and you have to talk with support to get a recovery license. With the capacity, you can include, let's say, 30 servers, but if you want to include another 20 servers, you have to buy an additional license, which is very costly.

That said, for medium and large enterprise businesses it's really necessary to have. Even in smaller businesses, it is good to have. It's just the price that would stop small businesses from taking it on. 

If a small business has less than 500 MB logs/day, they may use a splunk free license.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Engineer at a government with 5,001-10,000 employees
Real User
Feb 16, 2022
Capable and flexible; you can use it to gather syslog messages from any type of system.
Pros and Cons
  • "You can use it to gather syslog messages from anything."
  • "It's the best solution on the market."
  • "It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics."
  • "It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics."

What is our primary use case?

I work for a government agency and we use Splunk to monitor our Cisco equipment. I'm a senior network engineer and we are customers of Splunk

What is most valuable?

This is a very capable and flexible solution. It's based on Linux and even Windows installations use the Linux file structure. You can use it to gather syslog messages from anything; jet engines, fin-tech financial institutions, banking, regular enterprise, etc. You can gather the messages from network equipment, elevators, anything you can think of that generates syslog, and Splunk it. They also have a good API so you can write your own code to talk to it or interact with it. The solution has a lot of applications that people have written. It's the best solution on the market. 

What needs improvement?

It would be nice if they had a wizard to construct searches, including more complex searches that include math or statistics. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The product runs on Linux so it's very stable. It's important to have a well-run SAN environment to store the data. 

What do I think about the scalability of the solution?

The solution can be scaled up to any size of enterprise or agency. I have heard of Splunk installations of over 100 terabytes of licensing.

Which solution did I use previously and why did I switch?

We used Logrhythm previously but it was not a good fit for our environment. That is why we switched to Splunk.

How was the initial setup?

The initial setup is fairly complex. There's a certain architecture that Splunk utilizes to handle its indexing and it also depends on the size of your deployment. If you have a relatively low amount of gigabytes per day, deployment is simple. And of course it scales to terabyte, so if you have a terabytes installation, there are a lot of additional services that need to be implemented such as licensing servers and clustering. We sometimes configure syslog NG servers to front end the date before it ends up at an indexer. If it's a large terabyte installation, you definitely want to use professional services.

What about the implementation team?

This was implemented through a combination of in house and vendor developers.

What was our ROI?

n/a

What's my experience with pricing, setup cost, and licensing?

Splunk charges on the basis of gigabytes of incoming log messages per day. Also I would recommend that funds be set aside for Splunk training and certification.

What other advice do I have?

There is a large number of options for training and certification. The more training you have the more useful Splunk becomes. However, right out the gate you can do useful searches due to the search bar design.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AKHIL Kumar Guttapalli - PeerSpot reviewer
Product Sales Specialist(Asst.Manager) at Redington India Limited
Real User
Feb 10, 2022
Knowledgeable support, reliable, and useful reports
Pros and Cons
  • "Splunk is stable, and this is why many customers want it."
  • "The most valuable feature of Splunk is security information and event management (SIEM), and the solution is easy to use, has useful reports, and a good interface."

    What is most valuable?

    The most valuable feature of Splunk is security information and event management(SIEM). Additionally, the solution is easy to use, has useful reports, and good interface.

    For how long have I used the solution?

    I have used Splunk within the past 12 months.

    What do I think about the stability of the solution?

    Splunk is stable, and this is why many customers want it.

    What do I think about the scalability of the solution?

    The scalability of Splunk is good. Customers can purchase 100 GB now and if they wanted more, they can immediately add an additional 100. The customer will have to only pay for additional licenses.

    How are customer service and support?

    I hear that customers usually have support on time from the Splunk team. Generally, they are satisfied with the response they receive from Splunk.

    How was the initial setup?

    The total time of the implementation depends upon the customer's requirement. The factors that affect the implementation time are the type of use case, the environment of deployment, one location or multiple locations, number of devices, and applications. The requirements play a large role in the time it might take for implementation. You cannot simply explain in one week or one month.

    What about the implementation team?

    There are two to three people required for the implementation of Splunk.

    What's my experience with pricing, setup cost, and licensing?

    The price of this solution is expensive. However, it has great features. If you want a great solution you need to pay a price matching the features.

    What other advice do I have?

    If this solution matches the needs of your use case then I would give it a try.

    I rate Splunk a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sontas Jiamsripong - PeerSpot reviewer
    Account Presale at a tech services company with 1,001-5,000 employees
    Real User
    Jan 23, 2022
    A flexible solution
    Pros and Cons
    • "Splunk is quite flexible for our customers. Splunk does not filter from a specific lock, you can define it later."
    • "Splunk is powerful when sorting huge amounts of data."
    • "I would like Splunk to add more integration. QRadar has many indications with more products than Splunk."
    • "The initial setup of Splunk is complex. It requires a lot of equipment and uploads."

    What is our primary use case?

    The project we are working on with Splunk is short as the customer has given us two months to implement. My company is a Splunk partner.

    What is most valuable?

    Splunk is quite flexible for our customers. Splunk does not filter from a specific lock, you can define it later.

    What needs improvement?

    I would like Splunk to add more integration. QRadar has many indications with more products than Splunk.

    For how long have I used the solution?

    I have been working with Splunk for three months.

    What do I think about the scalability of the solution?

    Splunk is quite good if you want to scale it.

    Which solution did I use previously and why did I switch?

    My client has some pain points with QRadar and does not feel the kilogram function is accurate. Other features do not match with the customer behavior as well. They want to replace QRadar with Splunk because they are familiar with this solution.

    How was the initial setup?

    The initial setup of Splunk is complex. It requires a lot of equipment and uploads.

    What about the implementation team?

    My company provides the implementation and maintenance services to our customers.

    What's my experience with pricing, setup cost, and licensing?

    Splunk licensing requires you to purchase licenses for any feature per user. For example, if you need UEBA, it is difficult to propose in the project. QRadar has a free upcharge for UEBA. Customers cannot calculate the additional costs based on gigabytes per day because they can not forecast the future.

    What other advice do I have?

    Due to the cost of Splunk, I recommend it for larger companies. Splunk is powerful when sorting huge amounts of data. 

    Implementation of Splunk takes preparation. It requires a lot of resources and needs the infrastructure to support the project.

    I would rate the solution an 8 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1762323 - PeerSpot reviewer
    Cybersecurity Senior Manager at a tech services company with 10,001+ employees
    Real User
    Jan 19, 2022
    Simple data file updates, good support, and useful dashboards
    Pros and Cons
    • "The connections to the database are very good and updating the data files is simple to do. The dashboards are useful and user-friendly."
    • "The connections to the database are very good and updating the data files is simple to do, and the dashboards are useful and user-friendly."
    • "We had some connections issues with the solution at the beginning."
    • "We had some connections issues with the solution at the beginning."

    What is most valuable?

    The connections to the database are very good and updating the data files is simple to do. The dashboards are useful and user-friendly.

    What needs improvement?

    We had some connections issues with the solution at the beginning.

    For how long have I used the solution?

    I have used Splunk within the last 12 months.

    What do I think about the stability of the solution?

    Splunk is a highly stable solution.

    What do I think about the scalability of the solution?

    The scalability is good.

    We have approximately 50 users using this solution in my organization.

    How are customer service and support?

    I am satisfied with the support from Splunk.

    Which solution did I use previously and why did I switch?

    We were previously using Excel.

    What about the implementation team?

    We used a consultant for the implementation of the solution. The full process took approximately one week.

    We had a big problem with communication sometimes during the implementation. Some files in our network were a little difficult to receive. This was our fault because of some of our firewall configurations.

    We have a five-person maintenance team that works on this solution.

    What other advice do I have?

    I rate Splunk an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    CTA\Owner at UCSolutions
    Real User
    Jan 13, 2022
    Easy to use and simple to set up with reasonable pricing
    Pros and Cons
    • "The SIEM is the most valuable feature of the product."
    • "We've seen quite extensive ROI, however, it's more of a qualitative assessment and I don't have numbers to share."
    • "The documentation is in definite need of improvement."
    • "The documentation is in definite need of improvement."

    What is our primary use case?

    I need the product for SIEM, Security Identity Event Management. I also need it for security operations, automated response, as well as mapping adjusting of security components as well. It helps us with how best to look at various events, and orchestrate between various different hyper-scalers.

    How has it helped my organization?

    The solution has made us more secure and has allowed for more definable mapping.

    What is most valuable?

    The SIEM is the most valuable feature of the product.

    Having a better integration method and then ingesting and mapping the information have been somewhat easier than some of the other tools that I've used previously (other than QRadar and Rapid7).

    The initial setup is pretty simple.

    The solution is scalable.

    Stability has been quite good. 

    The pricing is pretty decent.

    What needs improvement?

    The documentation is in definite need of improvement. 

    There are pieces of it that are somewhat just daunting and there should be better orchestration and automation. 

    I've done some automation with it, with Terraform, and also with some other sources. If it wasn't so proprietary, that would be ideal.

    I'd like to have it so that Splunk integrates better with Terraform and Python.

    For how long have I used the solution?

    I've used the solution for eight years. I've used it for quite a while. 

    What do I think about the stability of the solution?

    Splunk is probably the best brand in terms of stability. I'd rate its reliability at a four out of five. There aren't bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The scalability is great. I'd give it a score of four out of five. If a company needs to expand, it can do so. 

    We have 450 people in our organization that use the product. We've also done this for clients that needed access for over 200,000 people.

    We use the solution extensively and likely will increase usage.

    How are customer service and support?

    The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me with automation or stuff like that. It could have been better from there, however, it's not that bad. 

    Which solution did I use previously and why did I switch?

    I've previously used QRadar and it wasn't ideal.

    There were certain times I integrated with other solutions too.

    How was the initial setup?

    The initial implementation is pretty simple and straightforward. It's not too complex. I'd rate the experience at an eight out of ten.

    The initial deployment took us about two weeks or so.

    The amount of personnel you need for deployment and maintenance tasks depends on the size of the deployment. Typically, it's just one or two people. That said, it needs to be proportionate to certain sizes. Usually, the staff is from procurement or provisioning.

    What about the implementation team?

    I handled the implementation myself. I didn't need any outside assistance from any integrators. I'm a consultant myself.  

    What was our ROI?

    We've seen quite extensive ROI, however, it's more of a qualitative assessment and I don't have numbers to share. It works well and customers are happy. That's what counts. 

    What's my experience with pricing, setup cost, and licensing?

    It's a little bit more expensive than some of the other tools. It's not as expensive as QRadar. That said, it's more expensive than LogRhythm or Sentinel.

    There aren't really other fees beyond the standard costs of licensing. 

    Which other solutions did I evaluate?

    I evaluated other things. I also integrated with other solutions too. I decided to go with Splunk due to the fact that it worked well.

    What other advice do I have?

    I'm a consultant. I'm also a customer and use it myself. 

    We use multiple deployment models, including public and private clouds. 

    We typically use the latest version of the solution. 

    I'd advise potential new users to get a proper plan. They should have a good partner or someone that can help them and quickly map and orchestrate.

    I'd rate the solution at a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2026
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.