Head of Infrastructure at a tech company with 51-200 employees
Best in class data loss and prevention software, requires tuning for the document classification mechanisms.
Pros and Cons
- "One of the very few DLP tools with machine learning capabilities that easily classifies various documents and takes care of many administrative chores."
- "However, the machine learning algorithms that wrongly classify documents is a major problem, when it comes to applying security policies based on document categories."
What is most valuable?
1) Keeps monitoring data and protects sensitive information on computers.
2) One of the very few DLP tools with machine learning capabilities that easily classifies various documents and takes care of many administrative chores.
3) With the help of the above technology, DLP is able to greatly reduce the number of false alarms.
4) Supports various types of encryption mechanisms.
5) Now available for tablets as well.
6) Has support for blocking of data copying to removable media.
What needs improvement?
1) Use of machine learning algorithm is good when it comes to automate the administrative chores. However, this feature is still unstable and sometimes the document classifier fails to properly classify even a similar looking document, thereby putting the document in a wrong group.
2) The feature of blocking the copying of sensitive data to removable media puts the responsibility on the end user, for correctly identifying the sensitive docs and enforcing the right policies.
3) Should have a feature to completely block USB ports.
4) Detecting P2P communication using ports is not that useful and requires a signature based engine to detect and block peer-to-peer traffic, irrespective of ports used.
What other advice do I have?
Automated monitoring of sensitive data is a much needed feature. However, the machine learning algorithms that wrongly classify documents is a major problem, when it comes to applying security policies based on document categories. A good feature is the blocking of sensitive data copying to removable storage. DLP is specifically targeted for mid and large enterprises.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SOC Analyst at a consultancy with 10,001+ employees
Good scalability but management console could be improved
Pros and Cons
- "The most valuable feature is file-level DLP."
- "The console is not the best one. There is room for improvement in the management console."
What is our primary use case?
The solution is pretty stable. They are not bad; they are pretty complete. But I'm not a big fan of Symantec.
What is most valuable?
The most valuable feature is file-level DLP. It gives the possibility of creating rules; it's possible to know when a file is with the laptop or computer and servers. It can be any type of file.
What needs improvement?
The console is not the best one. There is room for improvement in the management console.
For how long have I used the solution?
I have been working with this solution for one year now.
What do I think about the stability of the solution?
The stability is good enough. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. We have this in all geographies nowadays. So, it's very scalable.
I would rate the scalability an eight out of ten.
What other advice do I have?
Overall, I would rate the solution a seven out of ten. Because it's not only a question of technicality, it's a question of privacy, it knows everything, so I don't like it much.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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