Text AI Agent Reviews

The platform combines AI agents, live chat, help desk ticketing, workflows, and analytics in one system for support and sales teams.

AI Agent

Text’s AI agent automatically trains on your website, knowledge base, PDFs, help articles, and product catalog — no coding or decision trees required.

The AI resolves FAQs, order status requests, and returns 24/7 in multiple languages with built-in translation. It also detects purchase intent during conversations and proactively engages customers with relevant recommendations and offers.

Rich response formats like product cards, buttons, and quick replies make conversations interactive, while persistent chat history lets customers continue previous conversations seamlessly.

Live Chat & AI Copilot

Agents can see who is currently visiting the site, what they are browsing, and where they came from. Proactive chat triggers help engage visitors before they leave.

When AI transfers a conversation to a human, it includes summaries and customer context so agents can continue without starting from scratch.

Text also includes an AI copilot that provides reply suggestions, summaries, and knowledge base recommendations in real time to help agents respond faster and more consistently.

Help Desk & Automation

Text automatically classifies, prioritizes, and routes conversations with SLA tracking, tagging, escalation workflows, satisfaction ratings, and internal notes.

Teams can create custom AI behaviors using plain-language instructions to qualify leads, issue discounts, route VIP customers, schedule appointments, and more.

Integrations & Reporting

Text integrates with HubSpot, Shopify, WooCommerce, Slack, Mailchimp, WordPress, Webflow, and other platforms through no-code workflows and automation.

Built-in reports track AI resolution rates, CSAT, response times, agent performance, and revenue attribution from conversations.

Plans start at $19/month with a 14-day free trial and no credit card required.

Trusted by 35,000+ companies.

SOC 2, GDPR, CCPA, and PCI DSS compliant.

Features

• AI Agent — Resolves FAQs, returns, and order status requests automatically using your knowledge base and brand voice.
• Live Chat — Detects purchase intent and proactively engages visitors before they leave.
• Help Desk — Automatically classifies and routes conversations with full customer context.
• Custom Skills — Configure AI behaviors in plain language without coding.
• Intent-Based Routing — Sends high-value conversations to the right teams instantly.
• Workflows & Integrations — Connects with HubSpot, Shopify, Slack, WordPress, Webflow, and more.
• Reports & Analytics — Tracks CSAT, AI resolution rates, response times, and conversions.
• AI Copilot — Assists agents with reply suggestions, summaries, and knowledge recommendations.